First off, I'm a huge fan of credit unions. I'll never work with 'big banks' again…read more BUT - the requirement to execute 8 debit card transactions/month in order to earn ANY interest is absolutely idiotic. When I moved to Astoria I opened accounts here and transferred a very large sum of cash. After two months noticed, NO INTEREST. Then I read the fine print. So I moved almost all the money out to another CU that pays interest. But I keep my accounts here in order to do local transactions. Super friendly 'tellers'. Lovely clean lobby. Many local branches (I used the Scapoose branch to get a cashiers check). This Astoria branch has a superb change counting machine for members - quickly counts your coins and issues a scrip so you can deposit to your account. This branch also has two drive up ATMs. I hope they come to their senses and change the rule on interest, in the meantime, I'll keep the bulk of my money elsewhere.

I just spoke with John Moore about a construction loan, and the experience was nothing short of…read moreexceptional. As someone completely new to the process, I had a lot of questions--and John took the time to walk us through everything with patience, clarity, and professionalism. He made what initially felt overwhelming, feel simple and even exciting. His knowledge and the comfort he provided were truly above and beyond. Because of this incredible experience, we're moving all of our accounts to Wanua and doing our loan with them! Thank you, John, for your expertise and time today! We felt super comfortable & supported by you!

They are the slowest Bank ever!!!! They do not even answer their phones…read more Oftentimes, they only have one teller open all day. And can see 4 to 5 other people sitting at desks. It doesn't appear that they are doing much

This branch does not want to help anyone who is not a local customer. If you need anything you may…read morewant to go to Seaside. Jacqueleen the service manager purposefully mis quoted another manager to avoid being helpful. I have always love my Wells Fargo interactions, but I will never come here again. Luckily for me the manager of my current branch is on the job of getting my issue resolved from over 100 miles away.

BEWARE Went to the branch ATM on Friday June 5th. We…read morerequested to take out $160.00 cash. The machine only gave us $60.00 shorting us $100.00. The Bank staff said there was nothing they could do. However, our receipt clearly shows from US Bank. This is bad business and we have filed a fraud claim. While there another couple came in stating they were shorted the day before. A man walked up stating the machine spit out a bunch of money for him. If they do this imagine what they do with your accounts.

Opening up a new business and needed a new bank. Already have wells fargo, chase and citibank. Im…read moreimpressed thusfar with US Bank - the numbers and promotions are essentially the same as any of the other major players, but the customer service was a clear cut above. Tara and Alanea especially were very open and informative. And Dylan, from the Seaside branch, started me off there, encouraging me not to do business with him today if i could speak to a proper expert the next day. Thats engagement with the customer that I wasnt expecting, and its how I do business personally, so color me impressed.

Unfortunate event occurred week of December 27. Went to TLC Credit Union in Warrenton, Oregon…read moreand proceeded to withdraw $100 from TLC ATM at drive up. Problem: Only received $40. With vehicle still in place, went inside to get help. Teller (branch manager) tells me to call my own credit union for help. Huh? My own credit union is over 1000 miles away and was closed for day. I requested someone go out to ATM and check. I was refused that service. I upped request saying I could not move vehicle until ATM was checked. Answer from TLC : "Ok, we will tow your vehicle." Great.

My wife and I have been members of TLC Credit Union for more than 35 years. I would have rated the…read moreservice that we had received from the credit union as a 4 or 5 out of 5 stars until the last few years when our wonderful credit union went corporate when Fibre Federal took control. Now, it is nearly impossible to connect with our credit union by phone. The BillPay customer service is terrible. Three months ago a payment of nearly $500 was made from our checking account that should not have been made. We have been trying to get that payment back during that three month time period. We have called BillPay customer service at least six times and gone to our local credit union branch in Tillamook two times in attempts at getting the funds returned to our account. While the tellers at our local branch are nice and friendly we seem to get no where concerning this return of our funds. Yesterday when we called the BillPay customer service number we were finally told that we would receive a check for our missing money in four to six weeks. This is completely ridiculous for us to have to wait more than four months to have funds of nearly $500 returned to our account when it never should have been taken out of our account to begin with. Fibre Federal TLC BillPay needs much better customer service!

After 20 years of loyal business, we've finally closed all of our personal and business accounts…read morewith Umpqua Bank. The service has been consistently disappointing--impersonal, unhelpful, and frustrating. Despite our long relationship with the bank, we were continually treated like strangers. No one at the branch seemed empowered--or motivated--to offer friendly or competent support. We held on for a long time hoping things would improve, but it became clear that our loyalty was not valued. We've moved on.

From the owner: Columbia Bank helps people, businesses and communities find financial solutions that fit…read more We do so by treating our customers like people, not numbers. We get to know them and find products and services that meet their needs and goals. And we give back to the communities we serve because it helps us all. Columbia offers the best of both worlds - the financial expertise and strength of a national bank with the customer service and care of a community bank.

I've had nothing but positive experiences with this bank. The customer service is truly…read moreoutstanding, and it's clear that Marymarie and her team genuinely care about their clients rather than treating them like just another account number. Everyone is friendly, professional, and always willing to take the time to answer questions or help find the best solution. What has impressed me most is their proactive communication--they make thoughtful courtesy calls, keep me informed, and consistently follow up to ensure everything is taken care of. That level of personal attention is becoming increasingly rare. The team goes above and beyond to provide exceptional service, making every interaction feel welcoming and stress-free. Whether it's a simple transaction or a more complex banking need, they handle it with patience, courtesy, and professionalism. It's refreshing to work with a bank that values long-term relationships and consistently puts its customers first. I highly recommend them to anyone looking for a financial institution that truly cares about its clients and delivers exceptional service every step of the way.

Was treated so poorly and left bank wanting to cry. The staff were rude and unprofessional. I…read morewanted to open an account with them but will never go back. Shame on you

I've been with Fibre Federal for almost 4 years. With 3 different accounts. After some time went by…read moreI noticed that I was being charged 30 dollar overdraft fees. The money was being paid out of my savings, yet they still charged me overdraft fees. I called, and the reimbursed me for 2, and said they would set me up for overdraft protection. (Literally just moving it from my savings). Fast forward to today. I was looking through my account and again notice I'm getting these charges. I call, and the overdraft protection was NEVER set up. And they only offer 2 fee reversals despite their employee dropping the ball. HORRIBLE SERVICE AND THEFT!! They have charged me 30 dollars on top of each transaction that simply was paid him my savings. NOT ONE TIME did I have insufficient funds!! CROOKS!!