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    Blue Diamond Nail Spa

    Blue Diamond Nail Spa

    4.0
    (34 reviews)
    0.1 mi

    My new favorite nail place!!! They do an amazing job, easy to talk with and do great work.read more

    I had really hoped to have a good experience here because the staff was initially very friendly and…read morewelcoming. I do want to note that I was a walk-in and waited to be fit into their schedule, which I completely understood once I learned they primarily operate by appointment. I was patient and waited my turn. Unfortunately, my visit didn't go as expected. Shortly after my service began, another client came in with a complaint, and the technician assisting me stepped away to address it. While I understand that situations come up, there was no clear communication about how long it would take or whether I was okay waiting. This left me sitting for an extended period with my service only partially started. From the beginning, the service already felt a bit rushed, and the interruption made it difficult to continue since I was on a time constraint. When I expressed that I needed to leave and asked to have the product removed, I felt somewhat questioned rather than understood. I was told the nail protection that had been started was good for my nails and encouraged to keep it, but one thumb had builder gel unfinished, which didn't feel right to leave as is. To clarify, the only thing applied was the beginning of a nail protector (as explained to me), along with one thumb started with builder gel. The manicure itself was never completed there was no soaking, cuticle care, or full service performed. Despite this, I was still charged for a manicure or a portion of it, which didn't feel appropriate given how little of the service was actually done before the interruption. I also left feeling a bit uncomfortable, as if I was being judged for needing to leave or for being direct about my time constraints. I don't feel clients should have to push or repeatedly explain themselves in situations like this, especially when the delay was outside of their control. I do appreciate that the owner apologized at the end, and I'm sharing this feedback simply to raise awareness of how this experience felt as a new client. I truly hope that in the future there can be more communication, understanding, and consideration for clients' time and situations.

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    Waxed By Yaz - skincare - Updated June 2026

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