A terrible first experience with eyebrow lamination. They were over processed leaving them, brittle, frizzy, patchy, and crunchy. I reached out to the local owner as well as the corporate office and received no replies. Do not recommend at all and praying they grow back! read more

Waxing The City - I had regular soft eyebrows! - Waxing Near Me - Chapel Hill, North Carolina

I would always choose anyone who was available when I was in need of a waxing until I met Anna. First I checked out her eye brows (looked good). That's always my test. After meeting her and getting my waxing complete, I made a scheduled appointment with Anna. Won't go to anyone else read more

I've been coming here for years and they provide good services but they have a ridiculous turnover rate. Every year I have to see multiple different estheticians because they are constantly firing or driving their staff away. For a service that's so intimate, I would rather not have to change estheticians every few months. read more

I have been to Waxing The City locations in several different states and have never been disappointed. I can't see myself getting waxed at another nail salon or EWC ever again. Scheduling has always been drama-free, and there are usually plenty of same-day/last minute time slots. Service has alway been pleasant and painless. I don't ever feel rushed or unfinished when I leave (as I have at some *ehem* other chains). Every technician has been kind and caring and made just enough conversation for comfort. I even look forward to the overhead playlist when I come in! haha. At this particular location, I have had the pleasure of being waxed by both Kera and Christina and enjoyed my experience with both! read more

I've been coming here for years with a little bit of time in between when I had moved and initially my rating would've been probably a 4.5, but it's now down to a two in my opinion because of what happened. So back in November I had seen someone else other than my usual waxer, and she was not entirely sanitary with her procedures so I ended up with contact dermatitis less than a week later. I was itching and extremely uncomfortable and in pain for over a month. A product was also sold to me and I had tried that product that day not knowing that I had contact dermatitis yet, so the product had become contaminated. Recently, I had used this product forgetting about it entirely because of the fact I used it once before I knew I had contact dermatitis and it has come back except much much worse this time around and I have been dealing with severe itching and severe burning, stinging and pain for about a month and a half straight. I talked to my waxer about if it was possible to get a replacement product because of what happened, and even though she never saw the area itself, I had told her about the experience and anyway why would I lie about this? So, this time she definitely noticed and said she would talk to the manager Whitney. Well days go by and I don't get a call so I decided to call because I was really hoping that I could just either get a new product, but preferably at that point just a refund for it entirely and for the initial service that caused this in the first place, as well as half of my last service because of the fact that my rash was taking over and I couldn't wax about 1/3 of the area yet I was still charged for the full thing. So that being said, I was explaining the situation and asking for a refund for those things thinking I was being reasonable, considering what is happening and how it should've never happened in the first place whether it was back in November or not. It's caused me long-term issues now from the malpractice, that's the problem. Whitney was right off the bat rude, disrespectful, and quite sour. She had no reason, understanding, or empathy in her tone just a snarky attitude. I don't think that she should be a manager. One thing that I found particularly annoying is that she said a bit condescendingly that "I'm a licensed esthetician and you cannot get contact dermatitis from wax." Well, I am a licensed esthetician also and if practices are not sanitary, yes you can from cross-contamination a.k.a. using the same stick in the same wax over and over during a service for people. If you've gotten this far, thank you for reading, I'm not trying to bash anyone here. This is just my experience and it's been painful and really miserable. It's a shame because I really loved my waxer and I was very comfortable going here, but can't anymore because of the encounter with this "manager", but can't anymore because clearly the manager does not care or respect some customers, even if they've been coming for years. I don't know if it's like that for everybody, but for me in this situation, it is because she does not want to acknowledge that there's a problem, probably doesn't want to believe me, doesn't want to admit to wrong doing, and does not want to give up the money I've given to in return receive contact dermatitis for months. also, one last thing to add, this has never happened to me until this incident in the many years I have been getting waxed, in any area of my body. And I have never spoken to a business manager as awful as she is trying to remedy a bad situation. read more

If you're looking for an excuse to stop going to European Wax Center, here it is! Waxing the City is way more relaxing than any other visit I've had at EWC. Making appointments online is easy, the rooms are clean and they use a relatively pain-free type of wax (that's orange!). My only balk is the price, which is about 10-15% more than nearby places. But it's worth it for the nice staff and the soothing environment. read more

This location was so clean and gave me a great first waxing experience. Rachelle was fabulous and I'll definitely be requesting her for any future services here. read more

I LOVE THIS PLACE!!! As a new resident of the area, finding a new esthetician was stressing me out lol. No one wants to have to find new hair, nail, wax, etc techs because you never know what you're going to get! However, in this case, I had the BEST experience ever! Christina was absolutely amazing and gave me the most painless wax I've ever gotten (I've had many). I have already made my next appointment with her and am truly looking forward to it! She's very knowledgeable and committed to getting/keeping you on track. She really cares! The facility is very clean/modern and if you like the color orange, you'll be right at home lol. read more

I absolutely love it here. It's so easy to handle everything on my phone and everyone is so nice! I've been going for months now and i've never had a bad experience read more

Rachelle is amazing 1,00000/100. She is so amazing at what she does and listens to all you're concerns and needs. She also makes you feel so comfortable when you are getting waxed. read more

Kelli was so friendly, positive and welcoming. Kelli's service was so thorough and I am so happy and will be back to see her for my next service. I bought a membership based on this first experience. The woman at the front desk was also welcoming and such a great representation of good customer service. I am from CA and slowly finding my new service venues. As you can imagine, waxing is an intimate one, and one that I wanted to score a slam dunk the first time, since you don't want to have to see a ton of people before finding the right one. Well, I did and I could not be happier. Thank you Waxing in the City and Kelli for the stellar service! read more

Genesis was awesome. Took her time and did a perfect job. Great personality. I'm sure she'll be an outstanding instructor for her upcoming class read more

Come here for your wax. I'll save you the trouble of reading a long review where I tell you how wonderful Bess is. Book your appointment and go! New clients get half off, so seriously, you have no excuse. And they have discount packages that end up working out to buy 3 get 1 free! Have I sold you yet? Bess is a waxing goddess and honestly I don't think I'm paying enough for her skills, seeing as my copay at my therapist's office is $40 and I get way more out of the 30-min waxing sessions with Bess and get super smooth for basically the same price. Scheduling is super easy and DID I MENTION YOU NEED TO COME HERE? I know my review is mainly about Bess, but shout out to Jordan for making the check-in/out procedure as smooth as my wax (see what I did there?). read more

I just had the BEST wax experience with Ariana at this Chapel Hill location. She was extremely friendly, took her time and continuously checked in about the temperature of the wax. I also get really sweaty during waxes and she kept her fan going! At the end she informed me on any products I may need, but was honest about my needs without being pushy about the products. I will DEFINITELY be back to see her! read more

This review is for Shae. As you can see, she did a great job on my brows and she doesn't burn me with wax. I highly recommend WTC for all your waxing needs. read more

Waxing The City - Waxing Near Me - Chapel Hill, North Carolina

Another great service performed by Tiffany she is so awesome! I had a Brazilian wax and she was gentle and delightful to talk too! I look forward to my next visit with her! read more

Took myself, sister, and daughter for eyebrow waxing and tinting. Ashton was so professional, and did an amazing job on all of us. I will definitely be returning here for future service. Also, first time customers get a discount on eyebrow services! read more

5 star service, amazing job, worth the money! Seriously, go check this place out!! Such a clean facility, and UPDATE: came back for a second time and had the worst experience. I was told my "hair is very difficult to wax" which I have never heard in 12 years my eyebrows have been done. I came home and had to pluck all my loose hairs myself, yet I have bald patches in my eyebrows now? So evidently it wasn't too hard to remove hair from the WRONG spots. My face was BURNT by the wax while also having the waxer pulling and pushing on my skin with such force she may as well have been trying to gauge my eyes out. The waxer also forgot to give me any treatments after that are always guaranteed. Update : Management made it up to me very quickly upon me calling back. read more

The staff was super friendly but the service was not great. What was supposed to take over an hour was rushed and took less than thirty minutes. This rush made the lady leave a big strip of hair on one of my legs that I unfortunately didn't see until I had left. Like I said, the staff was super friendly and made me feel comfortable but I don't think I will be returning as I am going to have to touch up so many spots on my own... read more

By far the best waxing experience I've ever had. I had my go to business for all things waxing until I randomly discovered Waxing the City and saw all of the positive reviews. I booked an appointment with Genesis and im so glad I did. I arrived for my appointment, was greeted by the staff and asked a few questions as apart of their COVID screening. Genesis then came out and introduced herself and took me to the room for my service. She asked preliminary questions surrounding allergies, medications etc. The whole experience was very comfortable and educational. Im not new to waxing at all but this was the first time I've felt an extreme level of comfort and surprisingly received education on how to care for skin post waxing. Not to mention the appointment scheduling process is simple as well as the payment process at the end. If you're use to wax bundles to save money, they offer those as well. They really take their time to ensure you have a super clean wax which I appreciate because your money is well spent. If you're new to waxing or looking for a new place, definitely give Waxing the City a try, you won't be disappointed! read more

If you're ever in my city, in need of a wax, go see Genesis! She is a sweetheart, funny, and hilarious. She made my first experience nothing short of amazing!!! She explained everything in details regarding prep and maintenance. I will be returning in 4 weeks. read more

I don't get waxed often, and Hannah made me feel so relaxed and comfortable. She had a sweet, calming presence, and the waxing job is perfect. I appreciated her telling me about her approach to waxing, even expressing her support of people of all genders (trans folks included) feeling comfortable and safe getting intimate places waxed. This made me want to support her even more! read more

I went to EWC for years and I'm never going back. I booked a last minute Brazilian with Kiara because I had seen there was a WTC near me and it was the best experience I've ever had. She was soooooo thorough, very polite, very informative, and she got EVERY SINGLE HAIR. She even tweezed me after and got rid of some ingrowns for me. I'm starstruck. I've never had a better wax experience. My second appointment is already booked! read more

Excellent service. Bikini and brows were both perfect.

Shae is absolutely amazing! I had been self conscious for years because my right brow was always perfect but my left brow had been over plucked -- but Shae was able to even them out so they both looked shaped and natural. She is truly a gem and I highly recommend her services! read more

The staff is nice and friendly but there seems to be a breakdown in communication somewhere with the services they offer and explaining them to new clients. Beware long, but honest and thorough review. I recently moved to the area. I decided to check this place out after seeing the reviews. I booked through their website taking advantage of the 50% off for new clients. I booked my appt and arrive at the time booked only for the receptionist to tell me that no appt was found for me. I explained that I booked through online and she explained to me that some times the site will have users think they're booked when they really aren't. I'd shifted things around in my calendar to make my appt so asked her if I could be treated as a walk in. She explained to me that she wouldn't have time to do my service bc they closed in an hour and already had a scheduled appt. I was confused bc I've never had an experience where a business doesn't at least try to accommodate a walk in, better yet a new client. After walking out I had every intention to write them off but decided to try again. I went online and booked another appt. This time I made sure the service was booked fully. I arrived at the time of my appt. This time the system worked! As I'm talking with Kera who is performing my service and also made me feel super comfortable, I explain to her that the site was a little confusing and that I'm originally from Georgia and there's only a few wax services available at most waxing centers there. I explained to her that all waxes where I go are full waxes and how I like to be completely bare. I wanted to confirm that I was getting the service that I wanted. She said yes, but honestly she could've not heard me or misunderstood what I was saying. I realized this when she stopped waxing and told me I was done. That's when she explained to me that my appt did not include a full wax. At this moment, I really wasn't upset, ok the system has messed up again, but I ask if it's ok for us to complete the service with a full wax. Now this is where I feel like they truly fail again with accommodating new clients and/or walkins. She explains that my time is up and I can't book anything else or try to rectify the issue that day bc they're booked (they still had at least another two hours left in their work day) I'd explained that if my services were fully communicated then I would not have gone through with them. A full Brazilian is easily $35 back in GA and you're telling me I elected to pay $40 (20 with the discount) for half a wax job. Again, sometimes you just have to count your losses and move forward. So I walk out to pay and as I'm looking at my receipt, I see that the charges aren't matching the prices on the website. The receptionist then explains that their system doesn't allow them to bundle the services for a discount as they appear on the site. By this time I'm really just frustrated by the lack of communication and consistency with booking online. The receptionist could see my frustration and after awhile just gave me the sites prices. So after all was said and done I spent $51 on a bikini wax, brow and upper lip. The upper lip and brow was $31 and the unfinished wax $20 (thanks discount) I've never paid no more than $50 for full body waxes (legs, Brazilian, lip and underarms) at professional waxing centers in GA, so the pricing could be a shell shock to me for the area. But even brow and upper lip waxes are no more than $15 at other places in the RTP area. Honestly this place is overpriced. I understand that a lot of the reviewers mention their prices, and how they don't mind them bc the service is great. Unfortunately I didn't have that experience and the lack of communication or accommodations are just to much for me to give them a 3rd try. read more

This is my first time leaving a Yelp review, but I felt that this place deserved it. I am a regular at European Wax Center for my Brazilian wax, but I had my eye on this place for a while. Extremely nice decor and very conveniently located (for me) at Eastgate Shopping Center right near the Trader Joes. I had my very first with Christina for half off. While this place is a bit pricier than EWC, I think the price is worth it. They take way more time with their customers instead of rushing you in and out in 15 minutes. They also use smaller sections of wax which does cause the process to take longer, but I felt it hurt way less! And the icing on the cake for me is how generous they are with the wax! I am a very hairy gal and they covered way more of my inner thigh and lower stomach than EWC ever has! I strongly recommend WTC for your Brazilian or bikini wax and I will definitely be returning :) read more

I was a little nervous going here, since I've been going to the same lady for the past six years but my experience at Waxing the City was amazing! Bess was very knowledgeable and talked me through the entire process, she was also very friendly! read more

This place is super clean and cute inside. The staff was super kind and helpful. I couldn't have been happier with my services i had done with Lydia. She was so knowledgeable and professional, but also super personable and made me even at ease. I have been waxed before, but i was new to Waxing the City and it was a GREAT experience. It was not painful (and I'm a huge wuss). i would totally go back and will always see Lydia. read more

Guys need to manscape too... As a client of another large chain, I was increasingly becoming frustrated as they began treating me as a time slot, feeling rushed, often leaving me with bumps or waxing that I wasn't satisfied with. Then I discovered WAXING MY CITY in Chapel Hill, Eastgate plaza! What a delight to meet a team that cares and truly does a professional job without the rush and membership upselling push. The technique makes the difference and Christina has done an exceptional job earning my business. One visit with multiple services and available when I need it. Flexible, very clean, discrete and a feeling of comfort every time. Dudes are just as uncomfortable taking it all off and at Waxing the City CH, they get it done right the first time (and without the bumps, burn or rash). The receptionist is fantastic, Christina and Kelly truly take pride in their work trying to make a hairy situation painless, detailed and even share with light humor. I've been to this location and always leave feeling polished, smooth and clean. read more

I had a lovely experience, Bess was very friendly and professional. She helped my appointment go perfectly and explained the steps and aftercare clearly. read more