I scheduled an appointment on 1/22/26 with Dr. Elizabeth Thompson. This appointment went well. No…read moreissues there. A CAT Scan was needed. Miscommunication led me to believe that her office would contact TriCare for referral. That did not happen and after I found out the X-Ray dept. would take care of that when I schedule the appointment. That happened in that way. I had my CAT Scan on 2/4/26. A longer wait than I expected, but that was du to a misunderstanding. I can deal with that. The following morning on 2/5/26 at approx 8:40 A.M. I missed a call from her nurse as I was working and not able to get to the phone. At 10:05, I returned that call. I was not surprised to hear the nurse was busy and would call me back. I waited and waited. No call. So on Feb 5 at 2:40 P.M I called again. The nurse was busy and again was told as soon as she was done with the patient she was with she would call me. Nothing. Again, no call on Feb 6. On Feb 9, I called once again. I explained to the person answering the call that this was my third time trying to get a hold of someone and my call has not been returned. She put me on hold and checked with the nurse. Busy again. This time she told me that the nurse wanted to be reminded to call me after she was done with her patient. Well, no surprise to me that I did not receive a call. I am not happy with the staff who says they need to have a reminder to call a patient back. I am that unimportant to this staff member that they have to be reminded to call me. So I wait. This is the first time dealing with this particular location. Honestly, I am having a hard time envisioning me returning here. I will wait for an appointment with my PCM at another Ogden Clinic location.

Always an excellent experience at this clinic. Elizabeth Thompson, FNP is an incredible, caring…read moreprovider. She takes time to listen and is incredibly knowledgeable. The office staff are all very kind and helpful, too.

I've been seeing Dr Hemmersmeier for over 15 years, but in a recent routine physical exam, Dr…read moreHemmersmeier found a very small lump in my breast. He sent me for a diagnostic mammogram and ultrasound, yet the results came back negative. Dr Hemmersmeier then ordered an MRI, which led to a biopsy that showed cancer. It's an aggressive form, yet Dr Hemmersmeier caught it so early and was persistent with followup testing. I needed a bilateral mastectomy, but because it was caught so early, my prognosis is excellent. In addition to this particular example, he has been a wonderful family doctor for my kids, husband, and my parents.

I was so pleased with my appointment today. I was nervous to meet a new doctor having had such a…read moregreat relationship with my previous one (I moved). Dr. Justin Haslam was fantastic! He listened to me, related to me, shared a bit about himself and I could tell he genuinely cared about my health. I am SO relieved knowing I now have a doctor that I can rely on and that makes me feel comfortable. 10/10 would recommend to a friend! Side note - the entire staff was great at this location. I was calm and felt cared about the entire visit.

Now closed but Dr. Calton did a great job on my hips. Sorry to see him close shop and go skiing…read moreinstead. Don't blame him though!!

The radiologist couldn't bother to get the report done in time for my next dr. appointment so I had…read moreto reschedule to another week later and waste two hours sitting in the lobby for fun. The tech was fine, but lazy radiologist.

I've had three interactions with Rayus, and none ended with a satisfactory outcome. While the…read morepeople have all been pleasant, they have never been able to help me. I was denied for an MRI because of an allergy to contrast dye, so they wouldn't take me and I had to reschedule and go to a hospital. Another time, they denied me for an MRI because I have a piece of metal in my body. (Despite the fact that I have had three other MRIs in the last six months without issue, they would not take me.) And I was only told that after I was there, checked in, the paperwork, completed, and in scrubs and ready to go for the imaging. The radiology tech said he could call some of his other clinics and see if they would take me and they could try to reschedule. But if he wouldn't take me, why would the other clinics? I'm not going to bother trying again. I'll just go to the local hospital, so I know I can get help in a timely manner when I need imaging completed.

My son needed some vein care so we got it taken care of at this clinic. Their billing department is…read moreunorganized and kinda nuts. It has been a year and a half and they tried to then bill me for the 1st initial consultation that was supposed to be free. Every time I asked them what the balance was they gave me a number that was different every time and more than the initial bill was for after paying every visit and making payments for months. A year and a half later the bill changes and they can't even explain it to me. They said there are 2 bills one past due that they never billed for in a year and a half and another one that was more than they had ever billed. They don't know what they are doing. Finally I asked for an itemized statement and they couldn't provide me with one. This is nuts. I think I will stop paying them until they can send me an itemized statement that shows what we were billed for and when and all the payments that have been made since the start. On the phone today they just said I'll have to have a billing specialist call you and couldn't explain where there's this secondary bill that is "Past Due" that they had never billed us for or why they can't send me an itemized statement. Seems fishy to me. DO NOT FALL FOR THIS SCAM CLINIC. They also use treatments the most insurances will not pay for because they "are not approved effective treatments." They will make it sound like your insurance will pay but it won't for some of the treatments. BEWARE OF THEIR BILLING SCAMS.

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Went to Julie their injector for Botox for my Migraines. It works wonders and last for about three…read moremonths. Great experience!

Full blow disfigured. The entire R side of my face is drooping due to Botox hitting a muscle over…read moremy right brow, causing the right side of my face to droop and again at the jawline diminishing my jaw line (as the Kybella model - I take pride in). This was verified by another injector and a Chief of Plastic Surgery. The staff has a listening problem-I told them repeatedly that I tend to get a low brow, that the last injector told me to never do my forehead again and they insisted saying it would give me a lift. They also recommended the eye cream $120. I recognized the brand and told them I had a full blown allergic reaction to that product as a body cream. They insisted I try it anyway. Again I had painful, itchy, scabbed rash that has scarred my torso. I don't recommend. LISTENING to their patients is an area for improvement.

Came in for urgent care to figure out what the deal with my wrist was, after I was in pain for the…read morelast week. The doctor right away helped me get an X-ray and make sure it wasn't fractured! It turned out to be tendinitis. Got a brace, and was in and out within an hour. Super simple.

I moved from SLC near the Tanner Clinic off Antelope Dr. I didn't have any expectations as all…read moremedics seem overwhelmed in 2024. I left a comfortable provider but through insurance I was allowed to research my own provider and took a chance on Oliva Bently. This amazing individual was honest with me (she had no idea how to treat this unique problem) LOL -but prepared me for that. This awesome doctor took time to discuss my symptoms without gaslighting or dismissing my opinion of what is happening. This kind professional suggested specialists for my problem and offered pre - authorizations for that help. When my daughter went to the same Tanner clinic they hooked her up with a professional who was thorough, understanding, and kind. Its been years since my adult daughter had someone like Megan however, after just a few visits Megan moved - Ugh- starting over soon.

They do not care about customer service. They suck. There is absolutely no connection with the Dr…read more No refills unless you make an appointment. The assistants will not get back to you. Do not use them