This was my favorite place to get a pedicure. I will no longer recommend this place. I drive over 35 minutes one way to get a pedicure from Bergen County. My gel manicures do not last, they chip, break my natural nails. So I stick to pedicures only.
As a business owner in the hospitality industry, it annoys me to see bad customer service, coupled with a side of racism, which I did not order, nor was on the menu. I arrive to the salon, the owner a lady of Asian decent tells me to pick a color, the place is dead and my pedicure began. I see the lady with the braided ponytail.I thought out of the others salon workers, she was the nicest.
Midway into my pedicure a white lady walks in with two dogs. The lady stopped doing my pedicure midway, and tell's me, "my regular customer" is here. And she walks away from doing my pedicure. I am at a total loss, because she's doing my pedicure, and there were two other salon employees available to do this lady's pedicure.
Mind you, I have been coming to this same lady for a couple of years. I would assume regular patronage for two years does make me a regular patron, and I tip extremely well. I am quiet, polite, and a excellent customer.
The other lady that is rude which is her sister, that does not do good pedicures, comes to take over. The sister had an attitude, and was hustling me with trying to sell me a massage, and other things.
I was in the process of my pedicure, so offering other things were irrelevant.
When I decline the up sell. The sister gets angry, starts speaking in Spanish. Mind you, I speak Spanish, and I spoke right back to her in Spanish.
Now I am annoyed, so the customer told the original lady to go back to doing my pedicure. At this point, I was not interested in the pedicure, period! I should have put on my shoes, and left because that was unacceptable behavior. The owner was there in the midst, and did not say a word. Silence in my opinion is being in agreement with this unacceptable behavior in your place of business.
The white lady proceeds to say, I am late for my appointment, so she can go back to doing "your nails". Instead of the Owner of the salon; rectifying the issue that I never expected to be put in the middle of, the owner goes outside.
At this point, I feel like I must have walked back into the 1950's. I could not believe this was happening. Now I am pissed, and my facial expression shows that. So I keep my calm, poise, and composure, and just let this nightmare pedicure continue. Meanwhile the water my feet is soaking in, is cold.
The original lady comes back to do my pedicure, and I am so turned off with the entire experience, I just wanted to leave. But I remain professional. Whoever angers you, controls you, and I was not entertaining that energy.
A religious Arab lady walks in, in a full hijab, she asks for an appointment. They were rude with her as well, so she walks out the door. The owner comes from outside, and runs to this lady's car to beg her to come back inside for a pedicure.
If they treated all ethnicities in a proper manner, than they would not have to chase customers of other ethnicities for their business.
Now I understand why the pedicures are $13. I would prefer to pay more, and be treated with dignity. Than to pay less, and be treated as an option, or second class to another ethnic group.
Instead of getting mad, I will just share my disgust, and cancel my tip. I always tip $10 or more dollars on top of the pedicure price. I will no longer compensate bad business practices. read more