Buying a couch from Under the Roof was a pleasure. Kat was amazing to work with and made the…read moreprocess so smooth and easy. Even decided do buy a table and chairs. Pricing was very reasonable and the quality was vastly superior to other local furniture companies. Thank you!!!

We have been a repeat customer at Under The Roof for several years. Jonathan has always been very…read morehelpful and professional. We recently purchased a Bassett dresser and mirror which he recommended. After the sale he arranged for the delivery and kept us informed as the date drew near. The deliver men were very polite and carefully navigated the steep winding stairway to place the items in our bedroom. I highly recommend UTR and Jonathan for any of your furniture needs.

I bought a queen size moderately priced, (around $500) from Boxdrop over a year ago. The mattress…read moreis very comfortable, far more so than other higher-priced mattresses I have bought in the past. I most definitely recommend the mattress I bought from BoxDrop Shenandoah!

John was very polite and friendly! He helped me pick out the perfect bed at an excellent price, and…read moreworked with me despite me changing things up a few times on him. I really appreciate everything he did for me and I highly recommend him if you need a mattress!

Worst furniture store ever. I bought new living room furniture and paid for delivery because I'm a…read more100% disabled vet and can't lift. The delivery guys were embarrassed. They said my 3 tables had a broken leg and a huge crack down the middle before they left the warehouse. During the drive, one broke in half completely. I sent them back. I've been calling for a refund for a month. They won't even return my calls. They stole my money and pretend that they can't tell whether the tables were sent back. Garbage store. Their delivery drivers were great, too bad the store manager doesn't care about his customers.

I was really happy when we picked out our furniture but the delivery schedules were disappointing,…read morehowever we just moved so we know how to wait for things. But. We ordered our furniture over 3 weeks ago. We were supposed to get our furniture this last week, they cancelled and rescheduled 3 times. They finally came today, but with only one thing! We got excuses about broke down trucks and sick drivers, and how they don't deliver on Sundays but they would do it "especially for us". The item that was delivered today had to be ordered from the factory, the items that didn't come are still sitting in Ashley's warehouse in Waynesboro. Nothing in this delivery system makes sense. I should have taken the subtle hints from Margaret about their delivery system. It is unreliable. If one is going to have a furniture store, then one needs a RELIABLE means of delivery for their customers.

Unfair business practices, buyer beware!! Ordered furniture 12/28/23 from Dylan T. Dressers were…read moredelivered fairly quickly but the delivery men did not honor the contract agreement to relocate old furniture; furthermore, they put a huge scratch in my hardwood floors. Dylan stated he called multiple times about my bed and the manager stated they documented all calls. The call log only had one call recorded in 9 months. Attempted to return the furniture and they refused to accept stating I only had 30 days yet the invoice does not mention this at all. Asked for money back on the bed I never received and they sent it back to a card the was closed then shrugged their shoulders when I told them, like they had no idea what to do about it. Have called the corporate office for a resolution but I expect to have to notify an attorney.

The unprofessional conduct and lack of customer service from their sales associates to the store…read moremanager, (Steve Tincher) is appalling. It started on Black Friday before closing when sales associates were standing by the door complaining about numbers. The young guy that was assigned to us was rude, pushy, and then lied to obtain the sale. Saturday morning when we decided to proceed with the purchase, we were told that our set was no longer available new and had to take the floor model with no additional discount. We agreed with the understanding that it was a different sales associate. The following day/Sunday, we called to order the matching sectional. No sales pitch was needed yet we were put on hold for a ridiculous amount of time then rushed when the associate got on just to get our basic information. She said the finance office would call us back. We had to leave messages for two days until they returned our call to officially order the sectional. When the sectional did arrive, the men dropped it on the ground directly from the truck (didn't even lower the step). It was raining and instead of using appropriate moving equipment, they put holes in the plastic to carry to the door. They then set the two separate parts on their ends where rain dripped into the ripped holes onto the new furniture. When we got the new set inside, the ends were soaked. We had to have heaters running to dry it out. We contacted the store to ask for a credit and the matching pillows for compensation. They suggested ordering a replacement but waiting another month and dealing with their drivers again was not a good enough solution. Becki said the manager would contact us Thursday. No such communication was received. On Saturday, WE had to reach out to him/Steve in which he only offered a minimal discount. He arrogantly suggested it was sufficient for the numerous issues we had experienced. We countered. He/Steve refused to resolve the situation over $50? How incredibly incompetent and another display of their poor customer service. None of the 3 pieces of furniture are what was advertised, promised, or in the condition agreed at purchase. No one at Grand accepted accountability. I would NEVER recommend this store, and the corporate office needs to evaluate the individuals they put in a management/community role.

Quick's furniture is a great place to find used items at a good price. It's a family owned and…read moreoperated business and has been around for many years. I highly recommend Quick's and well they are family but that aside that will treat you kindly and help you select what works best for you!!!! The best place in town, I promise!!!!

Don't ever buy anything from them they have called me 25 times a day for a payment. When they have…read moremy card on file.

I had bought a living room sofa that began to sink down into the platform, they'd refused to call…read moreit in for repair and I bought a warranty but packed it we're moving soon. I'd spoke to Mary Ann, and the manager and asked them yo email me my items: living room sofa, lounge rocking chair, a 2 pice bedroom set , and was going back to purchase additional furniture but I'm not. I have to stop by there and I don't have a vehicle to ask them in person. I've called the 3 times, and they'd mislead me stating that they would but it's been 3 1/2 weeks. DONT GO YHERE THERE FURNITURE BREAKS DOWN EASILY, AND THYEIR NOT STANDING BY THERE CONTRACT(S). WE ARE GOING TO COURT! I WANT MY MONEY BACK!!!!!!!!!!​

Nice store. Pretty good selection of items. Worth checking out. They have nice prices. Staff seems…read morefriendly as well.

What a fantastic little shop full of great treasures! Got a nice haul here:…read more Best find: 6 upscale curtain tie backs - $4.95 Assortment of kitchen items: $1-$5 Brand new made in Korea pimple patches: $1.95 Hawaiian shirt: $3 Vintage hat: $3.95 Clothes are very reasonably priced. Mostly Target, Walmart brands but an occasional Chaps or Dockers. I found the furniture to be good quality but a bit pricier than I'm used to but that might be down to age/condition. The ladies working here are sweet as pie and the store is immaculate with none of that "thrift store smell." COVID-19 info: All staff and customers were wearing masks. Bathroom was closed in accordance with health guidelines. I will definitely be back!