This was our second mattress purchase at Sleep On It. We returned to Sleep On It because of Ernie's…read moreexpertise and excellent customer service. His business is to sell mattresses, and he's a great salesman--but he is not pushing customers to buy something that isn't right for them. He truly wants to help customers make the best decision for themselves. We shopped around and came back to buy our wonderful mattress that we love. It's a locally made product at a locally owned company--double bonus! He even was on site for assisting with the delivery of our bed and mattress, showcasing his personal investment as the owner of the store. If you're in the market for a new mattress--go see Ernie at Sleep On It.

Brian was super. Greeted us, ask what we were interested in etc. He knows the business and…read moreanswered every question I ask. I was happy with my purchase and follow up. Will definitely go back when I need another mattress.

We looked several places for a new mattress. Travis at Staunton Matress Warehouse was very helpful…read more He knew what we wanted but did not have this particular mattress in the showroom. He suggested going to Waynesboro store to lay on the mattress before making a final decision. Christy was very helpful and suggested we complete the sale in Staunton where we started. The mattress arrived today and I highly praise the young men that made the delivery on time. They were polite, friendly and respectful to us and very careful with our home. They moved one king and boxes and brought in the new king set and were in and out in 15 minutes.

My partner and I went into Mattress Warehouse, unsure of exactly what we were looking for. The…read moresalesman Travis helped us navigate our experience with consideration to our wants and needs extremely well. We were able to make a very happy purchase with him that day. Excellent place and we'd recommend to anyone searching for quality mattresses at cheap prices and great salesman.

I bought a queen size moderately priced, (around $500) from Boxdrop over a year ago. The mattress…read moreis very comfortable, far more so than other higher-priced mattresses I have bought in the past. I most definitely recommend the mattress I bought from BoxDrop Shenandoah!

John was very polite and friendly! He helped me pick out the perfect bed at an excellent price, and…read moreworked with me despite me changing things up a few times on him. I really appreciate everything he did for me and I highly recommend him if you need a mattress!

Bought my bed here recently and absolutely had the best experience. Zach was so helpful and knew…read morewhat he was talking about. Will 10000% buy from him again!

I would give zero stars if it was allowed. Very unprofessional salesperson and sloppy looking…read morestore. We were completely ignored as the salesperson held a personal conversation. We left after getting tired of waiting.

Unfair business practices, buyer beware!! Ordered furniture 12/28/23 from Dylan T. Dressers were…read moredelivered fairly quickly but the delivery men did not honor the contract agreement to relocate old furniture; furthermore, they put a huge scratch in my hardwood floors. Dylan stated he called multiple times about my bed and the manager stated they documented all calls. The call log only had one call recorded in 9 months. Attempted to return the furniture and they refused to accept stating I only had 30 days yet the invoice does not mention this at all. Asked for money back on the bed I never received and they sent it back to a card the was closed then shrugged their shoulders when I told them, like they had no idea what to do about it. Have called the corporate office for a resolution but I expect to have to notify an attorney.

The unprofessional conduct and lack of customer service from their sales associates to the store…read moremanager, (Steve Tincher) is appalling. It started on Black Friday before closing when sales associates were standing by the door complaining about numbers. The young guy that was assigned to us was rude, pushy, and then lied to obtain the sale. Saturday morning when we decided to proceed with the purchase, we were told that our set was no longer available new and had to take the floor model with no additional discount. We agreed with the understanding that it was a different sales associate. The following day/Sunday, we called to order the matching sectional. No sales pitch was needed yet we were put on hold for a ridiculous amount of time then rushed when the associate got on just to get our basic information. She said the finance office would call us back. We had to leave messages for two days until they returned our call to officially order the sectional. When the sectional did arrive, the men dropped it on the ground directly from the truck (didn't even lower the step). It was raining and instead of using appropriate moving equipment, they put holes in the plastic to carry to the door. They then set the two separate parts on their ends where rain dripped into the ripped holes onto the new furniture. When we got the new set inside, the ends were soaked. We had to have heaters running to dry it out. We contacted the store to ask for a credit and the matching pillows for compensation. They suggested ordering a replacement but waiting another month and dealing with their drivers again was not a good enough solution. Becki said the manager would contact us Thursday. No such communication was received. On Saturday, WE had to reach out to him/Steve in which he only offered a minimal discount. He arrogantly suggested it was sufficient for the numerous issues we had experienced. We countered. He/Steve refused to resolve the situation over $50? How incredibly incompetent and another display of their poor customer service. None of the 3 pieces of furniture are what was advertised, promised, or in the condition agreed at purchase. No one at Grand accepted accountability. I would NEVER recommend this store, and the corporate office needs to evaluate the individuals they put in a management/community role.

With a couple of rental homes at Massanutten and a kid a JMU, this is my go to place for…read moremattresses. Can't beat their prices. If they don't have your desired mattress in stock they can get it in a day or two. They will deliver but I have always just picked up, so I don't know what they charge. The queen mattress and foundation I bought yesterday was probably 40% less than other discount places that sell mattresses (including the membership clubs).

Excellent experience! We needed a mattress for our Duke (JMU) and we found it at Mattress Outlet…read moreon University Blvd. The entire transaction took less than 30 minutes. Keith was our sales man. He was knowledgable on the products and easy to talk to. There was no high pressure sales pitch. We felt respected! Highly recommend this store!

Adam at Mattress Warehouse at the Fifth Street Station location was welcoming, approachable,…read moreknowledgeable, and helpful. He greeted me right away and asked questions to guide me to making the best decision for myself and my family. Thank you Adam!

Tom was so helpful! We came in with an idea of what mattress we were supposed to get (based on…read morevarious advertisements we get during podcasts/on instagram/etc) and he took the time show us what the mattresses are actually made of and how they will hold up long term. We left with a plan for a mattress that was both cheaper and better quality (hopefully) then what we came in for. We appreciate Tom and his expertise!