We were contacted by a manager after leaving our review. They were apologetic and heard us out on…read moreour concerns. A follow-up was ultimately scheduled and we were promised this person would be more competent. Two area managers showed up and fit the bill. They did a thorough job with the benchmarking and took the time to answer questions, restoring the peace of mind we originally set out to purchase.

Subject: Request for Immediate Resolution of Basement Waterproofing Failure and Resulting Damages…read more To Doug Secrest My name is Jason E. Charles. I am requesting a call back at your earliest convenience so that we can work through a matter of increasing concern regarding the waterproofing work performed on my property. Approximately five years ago, I contracted The Basement Guys to waterproof my basement. Shortly thereafter, I encountered an issue near the oil tank carrier -- an area that was not waterproofed during the initial service. Once the oil tank was moved, that area was subsequently waterproofed. For the next five years, the system appeared to function as expected. However, on June 19th of this year, following significant rainfall, the system began to leak. I contacted The Basement Guys using the phone number listed on my original contract. That call directed me to your company, Ohio Basement Authority. I spoke with a representative who located my information and scheduled a technician to visit the property, which I greatly appreciated. During the inspection, I showed the technician video evidence of water pouring into the basement during the rain. After reviewing the footage and inspecting the installation, the technician informed me that the system had been improperly installed and needed to be redone. He contacted your internal team and advised me that someone would reach out within 24 hours to schedule the repair. Approximately 45 minutes after the technician left my home, the basement wall collapsed. I immediately contacted the technician, who returned promptly and installed temporary supports. He reiterated that the collapse was caused by the improper installation of the original waterproofing system. In the days that followed, I spoke with Marc, who I understand to be the General Manager of your Twinsburg office. He sent out your concrete mason, Aaron, who provided a quote for repairing the wall. Later that day, Marc arrived and performed his own inspection. After cutting open the wall plastic and examining behind it, he concluded that no track system had been installed on 90% of the original basement area -- only around the oil tank, where work had been completed later. The lack of a track system, and the concrete pinching the plastic against the wall, prevented water from draining properly, effectively trapping it behind the walls. Over the years, my children had playfully pushed against the wall during rainstorms and noticed it moved like a waterbed -- not realizing that this indicated a serious issue. We never experienced any visible leaks until the event six weeks ago, which prompted me to contact your office. I have since consulted my own contractors, your technician, and your mason, Aaron. All parties have confirmed that the failure occurred due to hydrostatic pressure building behind the wall because the improperly installed system did not allow water to drain. This ultimately caused the wall to collapse. Over the past six weeks, I have continued to work with Marc. He has repeatedly promised, via text message, that your company would cover the cost of repairs and reimburse me for damages. I have retained all communications. My attorney has advised me that those text messages constitute a binding written agreement. As of today, those assurances have not been fulfilled, and Marc is now in breach of that contract. At this point, I am simply seeking a fair resolution and would prefer to resolve this matter amicably and outside of litigation. If, however, I do not receive a timely and appropriate response, I am fully prepared to move forward with the legal action that has already been initiated. Sincerely, Jason E. Charles

I was having water issues in my duplex and called Pioneer. They found out that the builder never…read morewaterproofed the exterior of the crawl space at all! They gave me a great price, scheduled me in quickly, and did a great job. It's been a couple years now with no water issues. Thanks Pioneer!

Came with masks and shoe protection did the assessment, gave me an acceptable estimate then told me…read morethat it really didn't need to be done. What??? Wait? What??? He explained that my basement was 96% dry and the stains were old and once a stain occurs it won't change. I never had an person be this honest and not force a sale on me. How do you recommend someone like that? 5+ stars.

Had Mike repoint and build new crown about 3yrs ago he did amazing job and chimney still looks…read morebrand new. He had fair price, was polite and professional.

From the owner: Mills Masonry Chimney Repair is an insured company which specializes in crown repair,…read moretuck-pointing, parging, brick work and brick repairs, stone rebuilds and repairs, as well as waterproofing. I serve the Tri-County Area as well as Cleveland Metro. Mills Masonry Chimney Repair is a company committed to professionalism which entails knowledge of common brick masonry techniques, safety on the work site, and leaving the job site as clean as possible after the work is completed. Our number one goal is customer satisfaction which we deliver by providing cost effective, friendly, and reliable services. We are a company that pays attention to detail, doesn’t compromise on quality and only consider our job to be done when the client is satisfied. If you want to restore your property back to its original beauty and you live in the Tri-County or Cleveland Metro call us for your free inspection and quote and you will not be disappointed.

We had some concerns about cracks in the basement walls and called on OSW for a warranty…read moreinspection. Ron was great and flagged 5 specific areas his team would come out to repair. Service was scheduled a few months later and they came out on Oct. 21st to do the work. I was surprised there wasn't an excavator, but the four man crew dug out the ground with hand shovels. Didn't matter much, they installed their barriers, topped with their tar compound and filled the holes back up. They showed me what was going on and explained the what/why as they went and left me very pleased. It's been less than a month, but haven't had an issue yet. So far, happy to report I don't expect that to change much either. We would absolutely recommend them to our neighbors, friends and family.

My review is make sure you ask more questions. I got my crawlspace encapsulated. We talked about…read morean added benefit is radon not getting in if there is any. Also, that it would prevent the mold stuff getting into my furnace in the crawlspace. But, I did not hear that they don't encapsulate the interior walls and more importantly that they leave the inside part of the floor uncovered. Common sense is that if the entire floor is not covered there can still be mold and radon. I'm just disappointed in the service and a supervisor did come out and that this is how they do it.

If you don't want to get ripped off then keep reading. This individual will get you to sign an…read moreagreement that he WILL NOT honor. First off everyone knows that an estimate that is signed by both parties with money exchanged becomes a contract. He does not. His "contracts" state 50% down to start work and the remaining balance when the work is complete. He also does not honor that. He will start work to the point where he has your property torn up then demands more money to continue working. This is obviously how he does business. He will give you an estimate that sounds reasonable to get the job then falsely run up the cost trying to pressure you into paying more. So that low estimate will eventually climb much higher than you agreed to. He will also not provide you will an itemized list of costs. He has tampered with contracts to hide his misdeeds. Be forewarned that you would be dealing with a dishonest contractor.

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Living in an aging Ryan home, I've needed quite a lot of plumbing help in the last couple of years,…read moreand these boys have been amazing! Larry, Justin, and Matt have all been here, and have been exceptional in their work and their service. One thing I've discovered is that, as with most other things, plumbing is expensive! And to be honest AK is as well, but they do great work, and these guys try to find the best ways to get the job done, without breaking the bank too badly, and at the highest quality. Definitely recommended.

This shady company came to my house for gas line repair and pressure test.. The bumbling idiots…read morecould even detect a leak in a simple 30 ft. Run.. Then the weasels handed me a bill for 1049.40 for absolute shoddy zero resolution work, even though I myself did most of work for the tech.. Anyhow, this company is Poo Poo.. Shitcans need to refund my loot if they any business ethics.