Honestly, I was/am most present to the loving, kind and respectful manner of Joseph. I walked away from him knowing I had just been in the presence of a master. Of course, he repaired the frames flawlessly. read more

We care optical is always the best! Whenever I have a problem with my lenses, he's there to help me and if I have a need for my glasses to be tightened or a screw is missing he takes care of it mo problem Great guy! read more

We Care Optical - My beautiful Fendi glasses - Eyewear & Opticians Near Me - San Francisco, California

Outstanding! I was assisted with my broken glasses right away and greeted very courteously. They are extremely expensive and tricky to work on. I am so lucky to have found this place in a rush. On the spot repair is unbelievable. Do not hesitate to come here for any of your eyewear needs. An absolute gem in our city! read more

My eyeglasses are 1920's, vintage, and plated with 20 carat gold. This makes them delicate, flexible and vulnerable. Imagine how I felt when a thuggish former neighbor struck me breaking the nose pad off these rare frames. She's been evicted* but the problem remained: how to repair a very old, very fragile eyeglass frame more senior than many buildings here in San Francisco. Enter We Care Optical. On a hunch I decided to phone call them and a second optician, but the optician at We Care went one step further than his competitor and asked me to please text him photos of my beloved Lennon-Gandhi frames. I did. A few moments passed, then the good news came back by text: "I have the nosepads for these frames." I set up an immediate appt and drove over to Mason and went in. As a former New Yorker, I want to add that his shop and its surrounding alcove are... just... so reminiscent. Like so much of SF. With the expertise, care and speed -- and confidence -- of a master, veteran eyeglass technician, the owner operator, a quiet, focused and very skilled gentleman named Mr. Cho, bent, examined my glasses carefully a few moments then set to work. He knew just what pads they needed, the tools flew in his hands like birds' wings, and in less than a quarter hour he had two perfect new nosepads attached and my eyeglasses, cleaned by him meticulously as I watched, were then handed back to me, and they fit accurately as if brand new. If you own eyeglasses you care about, don't waste any time anywhere else. This is the shop to come to. Mason's parking is ample but watch out for one of the meters, located in front of 349: it is nonworking for credit cards and as of July 2025 will only accept coins. It is to Mr. Cho's incredible credit there were only 11 minutes available to purchase on the nonworker meter -- but he fixed my vintage 1920's eyeglasses in under that time. Let that sink in. *For those curious, I was struck in the face by the thug because I politely asked one of her "hairstyle" clients to please keep their extremely loud phone conversation down. The client was directly outside my office door in Excelsior and not the "hairstylist"'s. The thug confronted and struck me. Turns out she has two violent priors. Evicted! Good riddance. read more

I really wanted to like this place, but unfortunately I'm very disappointed and would not recommend. I knew the hinge couldn't be fixed and it would need to be glued, which I agreed to, but this was a very sloppy glue job. I could've done the same at home. It feels very rushed and not as intricate as I was expecting. I threw the glasses in the trash, and wasted time and resources for this outcome. read more

We Care Optical - Eyewear & Opticians Near Me - San Francisco, California

Thanks to See Eyewear on Montgomery for recommending to Joseph! I was in and out within minutes! Overjoyed that I was able to save my lenses from a previous frame to a new one instantly. Great variety. VAlue for my cash and salvaged my lenses into some new hip frames! THankful for the speedy quick service! looking FOrward to coming BAck! read more

We Care Optical - Ima get these next - Eyewear & Opticians Near Me - San Francisco, California

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Found this place through a referral from Lens Crafters. Friendly and quick service for repairs

Joseph, the optician here is not only fair, quick, knowledgable and helpful, he might be one of the nicest people in San Francisco. We lost our only pair of prescription glasses while on vacation here. Joseph was able to provide a new pair of glasses in an hour. And very reasonably priced. Really saved the day for us! asonably read more

You are in for a treat if you get lucky enough to avail yourself of Joseph's impeccable service. Can't find it right away??? Keep looking. In the lobby of the parking ramp! read more

Borderline scam artist. Terrible experience and I am honestly baffled that there are so many glowing reviews. I wonder if any of the happy customers had a more complicated sunglass repair like I did? My repair was not done well - but it was how We Care Optical handled the situation afterwards that led to this review. My sunglasses had one of the metal leg hinges snap off. Timeline: Friday afternoon - We Care Optical says they can fix it. I pay $55. I receive sunglasses back - the 'fixed' hinge basically looks like someone dumped a bucket of glue all over it. Fine, they are the experts, let's see if the repair holds up. Saturday - I don't use the glasses Sunday evening - I try to wear them for the first time and the 'fixed' hinge snaps immediately Monday - I take them back to We Care Optical. I show them what happened. I bring up that they probably never fixed it right to begin with, so just refund me if you can't fix it. *He DOES NOT take this well.* He immediately accuses me of roughhousing them and breaking them again. Dude, come on - they broke 2 days after your 'fix.' I have timestamped evidence. He insists that his fix was great and it's my fault. He won't do anything about it. Summary - Come here if you want to light your money on fire, be berated in front of other customers, and told to kick rocks. DO NOT COME HERE if you have complex sunglass fixes that you actually want to be fixed. Because they will mess it up, and if you require any kind of follow-up - even if it's their fault - you will not have a good time. Customer service less than 0 stars. read more

I was visiting SF and my only pair of glasses broke. Tried LensCrafters (where I bought them back home) but they could not help and they referred me here. So glad they did because Joseph was amazing and helped me right away. Very thankful for his quick expert repairs as it saved my vacation. Thank you! read more

I visited We Care without any expectations and a bag full of glasses that needed work: repair of arms with missing screws, nose bridge repair, trifocals that I never used, etc. Much of what I wanted would have an optician in my Cow Hollow/Marina neighborhood turn up their noses. Joseph Cho at We Care fixed everything, charging nothing for the small repairs, for which he found parts in a variety of boxes that he searched. I paid for converting my trifocals to bifocals, resetting my SwissFlex lenses into better, less fragile frames. I could go on...but suffice it to say that Mr. Cho was an old-school San Francisco business, tucked into the back of a parking garage lobby, and for me a great find. read more

The arm hinge on my favorite pair of glasses broke off, and about 4 different eyewear shops told me they wouldn't be able to fix it, they'd have to ship it off elsewhere to be fixed, or it would cost about $200 to fix.‍ One shop recommended I try We Care Optical instead. My glasses were fixed in about 2 days only, with a clean, seamless repair. Cost $38, but the new hinge is even stronger and sturdier than the original. Kind of an odd/inconvenient location to get to, but worth it. Thank you!! read more

LensCrafters referred me here for my glasses repair and I'm very happy they did. Service was quick and friendly and the kind sir helped fix my glasses in less than 10 mins. The price for the fix was very reasonable, which I was pleasantly surprised by. Really glad I learned about this place and will be recommending it to others! read more

Joe has one of the largest selections of eyes glasses in the City!!. Fantastic customer service too. I buy all my eyeglasses there, you should too!! read more

Highly recommend!! Skilled person fixed my glasses, which were a challenging repair. So grateful!

I came here to repair my sunglasses that were damaged, and this place was super fast and friendly, and the repairs were very reasonably priced! I was very happy! read more

Protect Joe at all costs! I bought an expensive pair of designer prescription eyeglass frames several years ago from my optometrist. They were probably $500+. The metal frame eventually broke and my optometrist couldn't fix them. The designer brand also couldn't fix them. I didn't want these frames to go to waste, so I brought them to Joe and hoped for the best. He was able to solder the metal frames back together and I can finally use them again (for only $68)! So happy! read more

I broke my glasses the other day. Screw fell out and I couldn't for the life of me get it back into place. Went in and in less than 2 mins he had my glasses back into place. Great demeanor and service. I cannot recommend him enough! read more

I'm surprised that this place survives and is still in business. It's about as mom and pop as you can get, and for what he charged me to replace the screw that was missing from my glasses, I have no idea how he survives financially. Needless to say, a five review. Support this business when you can! read more

This guy can fix anything plus he's got frames that he can put your prescription in for really reasonable prices.

This little mom and pop shop is a hidden gem which I wish I had discovered years ago. The proprietor (super nice guy) can fix any frame, and can make any lenses fit to any frame (as long as the lenses are not too small). I will only come here from now on when I need repairs. Plus, he has a huge assortment of frames, a lot of which are old school, which is great for me, because I like oval/cat eye frames, which are hard to find among the square-angle frames which have taken over the industry. I've needed to resort to online shopping for the last few years, but I found a pair here without even trying. Highly recommend. read more

I was visiting SF for a conference and broke my glasses. The owner was able to fix it and saved me. Can't thank him enough!!

The best place to fix the glasses in SF! My mother's glasses broke and we went to various places with unfavorable results. Glasses broke in such a way that nobody could fix it. Even famous glasses-repair network could not. We lost entire day hopping into different places and asking around/showing broken glasses. I almost lost hope till we decided to stop by downtown and found Joseph who really has a magic hands. He did unimaginable and fixed my mom's glasses. Their name reflects their concept. They really do care. Huge Thank You, Joseph! read more

Joseph is a rare and special find in San Francisco, for professional, timely, and quality service for eyeglass repair and purchase. He repaired my "unfixable" glasses within 24 hours. He also has a reasonably priced selection of chic eyeglass frames, and created comfortable fitting (and flattering) glasses and sunglasses for me. The proprietor, Joseph is professional, courteous, highly skilled, a master in his profession, honest and always greets you with a smile. As I said he is a rare find! read more

We were in town for the week when my mom's glasses broke. We went to Dr. Cho who fixed it right away at no charge! He was really nice and accommodating as well. You don't get service like that very often! read more

Amazing local business! Joseph is the best. He's helped me preserve my favorite sunglasses and pair of glasses that I've had for 4+ years. The hinges broke on my sunglasses and he replaced them, as well as the temples (the side things that go over your ears) that I had that broke off. He took apart one of his frames that had compatible temples that I liked and fitted them on. It was great. I would've had to buy new sunglasses for $300+ it was such a lifesaver. And I love my sunglass frames!!! I had to get a pair of Warby Parker glasses adjusted because they don't have nosepads (they're just plastic and I have a very narrow low bridge) and Warby Parker suggested I ship them to some shop in Sacramento and wait a couple of weeks... was so glad to hear that Joseph could do it for only $40! Which was cheaper than what Warby Parker quoted me. The other people on here who are complaining about cost must not live in San Francisco and understand how expensive stuff is here. It is amazing to be able to go to Joseph and just get anything fixed. He also noticed another pair of my glasses was a bit bent out of shape and he went ahead and fixed it for me for free. He also maintained my sunglasses - one of the hinges had come loose and he put in a washer and tightened it. Really am so glad for Joseph, I feel like he's my Asian dad I can come to with all my glasses related problems :) read more

Great service and very thoughtful optician. Had a 2 pairs of broken frames and the purveyor quickly honed in on the problems. Was able to find 2 frames to put lenses in with some minor reshaping. Very nice selection of frames. Go with the address, 325 Mason, in hand as is inside the Mason St entrance garage by the elevators. read more

Know how when you discover someone, a place, a service that you'd rather people didn't learn so that you could keep it to yourself? That feeling! What a kind, honest professional! Took my pair of glasses hoping he might be able to fix them unlike other places who wanted me to just buy a new pair. I was out of there in 1 hour with not only perfectly repaired glasses but with a new and better color!!! A customer forever! read more

Came in for a quick pair of sunglasses while on a trip and the owner was very sweet and nice in letting me adjust my Ray bans! I'll definitely be back soon, blown away by the customer service read more

This review is for all my Asian people out there (you know who you are) who fall in love with a pair of sunglasses, only to have them sit awkwardly/uncomfortably on your cheeks. Have no fear, Joseph is here to help! I went to Solstice Sunglasses to use a Gilt City deal and was instantly enamored with a pair of Kate Spade glasses. Unfortunately, they rested on my cheeks. The fella working there suggested I buy them and then go to LensCrafters to have them put nose pads on them. He said it'd work and would only cost about $10 more. Head over to LensCrafters only to have the guy tell me they don't do that on plastic frames. He then slipped me a business card for We Care Optical. When I got there, Joseph took a close look at the frames and how they looked on my face. He then showed me that he'd have to shave off some of the plastic in order to get the pads in. Flash forward about 45 minutes and $45, and I have a lovely pair of new glasses that fit perfectly! No sliding down my face or fogging up because they're too close to my face. Joseph is a man of few words. But what he lacks in chattiness, he makes up for in skill. Trust in Joseph! read more

We Care Optical - Joseph put nose pads on my sunglasses to lift them up so they wouldn't rest on my cheeks. Now they fit perfectly! - Eyewear & Opticians Near Me - San Francisco, California

We Care Optical was recommended by a friend at work, and it's amazing. The interesting gentleman running the business pointed out several reason why my D&G frames were poorly designed and they all made sense. I broke the clear plastic wire that holds the bottom of the lens up to the frame and brought them in. He is a touch aggressive with the lenses (tosses it on the counter, this guy is built for speed). Simply asking him to be careful might help a little bit. He fished out a new wire, put it in and the lens still didn't fit quite right (I've had these bad boys for several years, bending occurred overtime). He grabbed this solution that created additional padding around the lens, let it dry for five minutes and they are as good as new. I was expecting a $40 / $60 bill for all the techniques he employed, however he gave me a bill for $18 dollars. This might have been one of my most random places to attempt tipping. read more

We Care Optical - Eyewear & Opticians Near Me - San Francisco, California

I've found my new optician! Joseph is absolutely wonderful; he repaired and cleaned my vintage frames, put beautifully coated lenses in them and they were ready for pick up in 24 hours! Joseph is a special find in San Francisco. He delivered everything I was looking for, for half the price of every other optician I called in the city. I called about 5 or 6 other opticians (all quoted me around $400) before being referred to Joseph at We Care Optical. I left his store very happy and grateful - he really makes you feel that you're cared for. Thank you so much Joseph! I'll be coming back again and again :) read more

I've broken my frames nearly fire or six times in the past few years, and I am so thankful for this place. It might be because I know the route by heart, since every time I go, sight is an unreliable option. It might be because, after suffering the tragic loss of one's spectacles, I know that if I can find my way there, I can go from tragically helpless to oh-my-god-thank-you-I-can-see-again in about five minutes. I've found that no matter what your lens shape is, if your frames are broken, they can fit them into a new frame. I don't wear Prada glasses or anything like that, I just need them to, you know, be on my face so that I can see. And if you understand the feeling of going from inoperable to functional just like that, you cannot overvalue this place. I would recommend it for tourists, especially; it's properly located downtown (kind of hidden behind the Hertz rental garage -- just ask someone) and no one wants to see a blurry Golden Gate Bridge. read more

I went to We Care Optical to have my glasses fixed as the temple broke off at the hinge. I can't resonate with the other reviewers as I did not have a positive experience. The owner looked at my Oliver People frames (I had glued the hinge so I could wear my glasses in the interim as they are my only pair). Before he even started, he was quick to absolve himself of all liability and pointed out scratches on my frame and then says $42 and to come back in 30 mins. He took my phone number down so he could call if there were any issues. I had informed him when I arrived that this was my only pair and I was really hoping for his help to fix them. At $42 for 30 mins of work, I was expecting the best and left confident that he would deliver. When I returned, he tells me he had to improvise on the screws. Oliver People's frames have screws that are visible that connect the frame to the temple at the hinge. - he replaced them with smaller screws. On the inside at the hinge, he welded the screws onto the frame. Then he proceeds to say his work is guaranteed when he could have simply called me to run it by me before he decided to deform my frames. I just wished he had glued it back instead of removing and replacing the screws. He adjusted my frame to my face and pretty much dismissed me when I told him they felt crooked. The frames still don't sit well on my bridge and I found scratches on my lenses that were not there before. To say I was disappointed is putting it mildly, I felt he smelled my desperation and took advantage of it. Customers beware - make sure you know what he is going to do before you leave your glasses with him. read more

I sat on my Salt glasses and snapped the arm off at the metal hinge. I called and visited different optical shops and none could do the fix in house. Two of the shops recommended Joseph at We Care and I was able to call him next day and text pics to see if he could do the job. He said he could! Offered to wait 15 minutes past closing so I could make it in from work. Said he would have it done within a 36hr turnaround time but finished it within less than a day. The price was very reasonable compared to other mail in options. I just picked them up. The front part that you can see looks fine, the inside cosmetically is obviously patched but they fit perfectly. Hopeful that they hold up over time. Thank you so much for a great job, speedy turnaround, and excellent covid safe service. read more

Long overdue post! This place is a gem! My glasses broke in half but the lenses were intact, so I went to my regular eye doctor to see what they can do. The model was discontinued (I searched online too) and they said that I could not get a frame that fit the lenses, even though the lenses were not broken. So basically I would need to get new frames and lenses?? I failed to believe that there were no frames to fit the lenses, so my research led me to We Care Optical. I called and gave him the frame model and the gentleman said that he may have similar frames to fit. It worked out, and he even gave me a deal for another pair of frames. He was very helpful and quick to fix my glasses. Walked out of there happy with two frames! Note: This place can be a bit tricky to find as it is near a parking lot and way in the back of a tiny shopping area. read more

If you need to add nose pads to your eyeglasses come here. I have a very Asian nose. That's what I feel like when I try on glasses. My glasses sit on my cheeks and tend to fog up quickly. So after buying a new pair of glasses the store recommended I go to We Care Optical. I think my Lyft ride took longer than Joseph needed to add the nose pads. Now I am one happy camper (that can see for miles). The price is $60 if paying by credit card and comes w free adjustments. It's well worth it to avoid having foggy glasses and looking like a fool. read more

I love asking opticians if they have any vintage frames and We Care had a nice selection! I got a cool pair, I think from the 70's. The service was great and the price was very reasonable. I also had a pair of glasses repaired that I thought would not be salvageable, they're as good as new now. read more

I walked in to see if I could replace a missing screw on a pair of Raen Vale sunglasses. In 2 minutes time, Joseph replaced the screw and cleaned my sunglasses, without charging me anything. I'm blown away. read more