So I needed a pediatrician fast, quick and in a hurry. Someone who was not far from where I live. I…read morewas recommended to go to Dr. Drayton. I was able to get someone on the phone and make an appointment the very next day with no problem. I made the mistake of making too many appointments in one day and they started to overlap. I called to let them know I would be running late, I was informed that they have a 15 min grace period but I couldn't make that time either. I was sooo stressed, this would be my daughters first appointment and didn't want to miss it. The receptionist, I believe her name was either Diane or Denise. She was amazing, she heard my frustration and gave me another time slot for that day. I was so grateful and thankful for that. I'm sure someone else or another location would have made me reschedule. So, we get there and the office is nice and cozy, very kid friendly! I was given an electronic device to put my information in, instead of pen and paper. It took me a minute but I discovered the process was pretty cool, no way could there be any confusion with handwriting. We get to the back and the nurse is very friendly. She was aware that my baby would need some blood drawn and immediately gives her a warmer for her foot, this is to help with circulation and to get the blood quickly. I appreciated that. I did not care for having to undress my baby and walk to the other side of the building for her to get weighed, it seemed weird. It was the front of the building and the blinds were open so I could see out into the parking lot. We didn't have to wait a long time for Dr. Drayton, she was patient and pleasant. We were in and out with no problems. My concern was upon leaving, there was a young woman on the phone at the front desk, clearly the convo was a personal one. This was my first time so I was not aware of the checkout process..... did they need a co-pay, another visit, etc. I waited a moment, clearly she sees and hears me with a carrier and baby bag ready to exit. I have to say, excuse me, I'm not aware of the check out process. She quickly gets off the phone to assist. She had to ask someone else what I needed to do. No payment and we set up another appointment. Do you have it or you need a card to remind you. Give me a card please. I'm thinking, I have a week old baby and I'm sleep deprived, that should have went without saying....... needless to say, before I could put my coat on, she was back to that personal call.

wait times are HORRIBLE. They have no urgency and the professionalism lacks far as communicating…read morewith the people for wait times!!!!!

Nice Dr. my problem was not the staff but more so that I have contacted Dr. Johnson now this being…read moremy third time once while the office was open, twice after hours on call and out of the 3 separate times I have called her I never received a call back for my newborn. Possibly better with older children but if you have a newborn I would not recommend she is not attentive what so ever. A bit unprofessional to me. Seeking care with another pediatrician.

From the owner: Camp Creek Pediatrics At Camp Creek Pediatrics, patients can…read moreexpect a traditional approach to medicine where parents and their children are treated like family. Located in the heart of Atlanta, Georgia, Charlene Johnson, MD, and her kind and personable medical team welcome patients from all areas of Fulton County and beyond. Dr. Johnson earned her Doctor of Medicine from the Morehouse School of Medicine in Atlanta, Georgia. She went on to complete a competitive residency program at the University of Tennessee at Chattanooga, where she gained extensive training in pediatric health care. Camp Creek Pediatrics provides high-quality medical care for newborns, children, and teens. Whether parents need routine physicals, including school and sports physicals, or sick visits for their children, Dr. Johnson and her team can help. The team regularly diagnoses and treats ailments that commonly affect young patients. For example, children can receive treatment for eczema, allergies, asthma, acne, and sports injuries. Dr. Johnson also offers developmental screenings to check for learning, speech, emotional, or behavioral problems. She can also help parents manage their child's attention-deficit hyperactivity disorder (ADHD). Camp Creek Pediatrics offers flexible scheduling for all appointments, including new patient evaluations and newborn care visits. Patients are welcome to use the online scheduler to book appointments, or they can call the office to speak with a team member.

IF I COULD GIVE ZERO STARS, I WOULD. I have been trying to get in contact with this office since…read moreAugust 7th. I followed the instructions on the website for new patients. I had the previous pediatrician transfer over medical records for my children on AUGUST 7th. I spoke to their previous doctor's office & they stated everything was sent, with fax confirmation on AUGUST 9th. I am so disappointed in the lack of accountability & poor customer service. After 2 days shy of a month, I decided that after my emails & calls to this business, I would come up there. I come up to the office today & there is nobody at the front desk at all. The phones are ringing & literally no one is even attempting to answer them. I've seen responses saying you get back to your voicemails within 24 hours, which is a LIE. I have not received one call back or email from this business. To go almost 30 days without anyone giving me a call to notify me, that you are in fact NOT accepting new patients at this time. Then they tell me they can't locate my kid's medical records. I AM VERY DISAPPOINTED! I wouldn't dare recommend this pediatrician's office to anyone in my parent group. This is ridiculous.

From the owner: Welcome to Norwood Pediatrics. We are a pediatric practice located in Atlanta, GA. We look forward…read moreto serving your family.

The service here as fallen off. I too like Dr. Arrington very sweet lady but the front office staff…read moresucks really badly, Very rude unprofessional & they have the nerves to screen the phone calls to this office as if they are not important, Appointment are hard to schedule because of the poor customer service being offer by the front office. My girls have been going here for years since they was small, I will be looking for a new practice in the future. NEW OFFICE STAFF IS NEEDED ASAP!!!!!!

Run fast away from them.They are not professional.They nevee called my child prescription in and it…read moretook me a month to get in touch with them i wven had to go back to the doctor to eaise hell for her to send the prescription never again this business is going down i dont see how they still in business i meed they corperate number i wish i couldnt give them no stars the whole staff is bs

I never imagined I would be writing this review. My daughters have been patients at this pediatric…read moreoffice since birth, and for fourteen years we drove 52 minutes to continue receiving care here. That loyalty was earned at one time, but it has clearly not been valued in recent years. The decline in customer service and professionalism has been impossible to ignore. The most unacceptable experience involved repeated attempts to contact the office manager, Roger. I left several messages and received no return call. After being completely ignored, I went to the office in person, expecting at the very least a conversation. Instead, I was met with indifference and disrespect. After explaining my concerns at the front desk, a middle-aged man approached and immediately stated that the office was closing and that I would need to come back another day. He did not introduce himself, did not ask how he could help, and made it very clear that my concerns were an inconvenience. When I introduced myself, he admitted that he had received my messages yet still made no effort to address the situation. As I attempted to explain my concerns, he spoke over me, dismissed what I was saying, and ultimately walked away mid-conversation. Being treated this way--especially by someone in a leadership position--was shocking and unacceptable. After years of loyalty, time, and trust, this was the final confirmation that patient concerns no longer matter at this practice. While there have been multiple issues over the years, this encounter made our decision clear. After fourteen years, our family will no longer be receiving care from this office. Our relationship ends here

My daughter is fifteen and has been going to Intown Pediatric since forever. We particularly liked…read moreDr. Deneta Sells, who she saw when she was little, but we've also liked every other doctor we have ever seen there. My daughter doesn't often have health issues, but when she has, we've spoken to nurses there on the phone who were very helpful. So, all good and recommended!

I REALLY needed my daughter to be seen by the doctor today. I called last week to confirm that my…read morecousin would be bringing her to the appointment and not myself. This was not an issue at the time. However, when I called earlier to enquire about the copay for her appointment, Im being told that a parent has to bring her in. I COULD HAVE ARRANGED FOR HER DAD TO BRING HER IN THAT CASE! Im very upset. Im also very thourough! I know that I asked all the necessary questions on last week. Very unprofessional Life Cycle. Get it together. ASAP.

From the owner: Specializing in: - Physicians & Surgeons, Obstetrics And…read moreGynecology - Physicians & Surgeons - Physicians & Surgeons, Pediatrics - Physicians & Surgeons, Gynecology

Staff unprofessional on this particular day as it is on a lot of days at this location. I have…read morenever had a timely appointment at this location the wait time is so slow you actually need to bring a meal with you. I'm not sure if they're understaffed or just overbooking what ever it is they really should stop it ASAP.

I left this appointment feeling unheard and dismissed. As a Black woman, it's already well…read moredocumented that our pain and symptoms are too often minimized in healthcare, and unfortunately, that was my experience with Treecie. I've been bleeding continuously since June 21 and have become so weak that I'm bleeding through my clothes. Even with my lab results, I explained how poorly I was feeling and how difficult it has been to function. Despite that, she refused to provide a work excuse until I finished my prescription or felt better. I wasn't asking for anything unreasonable--I simply wanted my symptoms and concerns to be taken seriously. Compassion and listening are just as important as treatment, and I left feeling like neither was provided. I hope this practice reflects on how patients, especially Black women, are heard and cared for.

Dr Dennis-Smith and Dr Morrow are excellent pediatric doctors. I'm only giving 3 stars because the…read morescheduling and wait are unacceptable. If you have a given appointment expect to wait 2-3 hours after your scheduled appointment time to be seen. Some of the front office staff is nonchalant and seem uninterested in being there. This office has been on Campbellton Rd for many years and I have not seen an improvement. The waiting areas are bland and look old. Again, I only stayed because I developed a positive relationship with the Doctors when I first brought my child to them. If you're searching for great service I suggest you look elsewhere where hopefully you'll find the complete package.

The wait time is ridiculous. My appt was for 2:30 and I didn't see the Dr. Until about 3:45 that's…read moreover an hour. The lady who does the weight and height of the children is absolutely nasty and has no personality or people skills. I've been coming here since my child was 6mos and she's now 2 and this lady's attitude has been consistent. While waiting to see the Dr in the back for over an hr. I had to change her diaper. Can you believe that this lady told me i needed to go into the trash bin and get the dirty diaper and take it with me. She must of lost her mind. I will not... and I will be looking for another Dr office asap.

They are harder to reach than my father no one ever answers the phone there when they do you are…read moreplaced on long holds till you hang up

Beware, this practice switches doctors frequently so the doctor you may have seen and gotten…read morefamiliar with may not be the same doctor at your next visit. The nurses, front office and management are a disgrace to the pediatric medical field. children are not treated with kindness. They are very rude and will lie. The office is cold and uninviting. Covid has passed and you can't sit in the waiting room. There are no seats. I will be taking my 15 year old to a new practice after trying to hold on for 15yrs as this practice has completely gone down the drain. They will treat your child with no love or care.