So I needed a pediatrician fast, quick and in a hurry. Someone who was not far from where I live. I was recommended to go to Dr. Drayton. I was able to get someone on the phone and make an appointment the very next day with no problem. I made the mistake of making too many appointments in one day and they started to overlap. I called to let them know I would be running late, I was informed that they have a 15 min grace period but I couldn't make that time either. I was sooo stressed, this would be my daughters first appointment and didn't want to miss it. The receptionist, I believe her name was either Diane or Denise. She was amazing, she heard my frustration and gave me another time slot for that day. I was so grateful and thankful for that. I'm sure someone else or another location would have made me reschedule. So, we get there and the office is nice and cozy, very kid friendly! I was given an electronic device to put my information in, instead of pen and paper. It took me a minute but I discovered the process was pretty cool, no way could there be any confusion with handwriting. We get to the back and the nurse is very friendly. She was aware that my baby would need some blood drawn and immediately gives her a warmer for her foot, this is to help with circulation and to get the blood quickly. I appreciated that. I did not care for having to undress my baby and walk to the other side of the building for her to get weighed, it seemed weird. It was the front of the building and the blinds were open so I could see out into the parking lot. We didn't have to wait a long time for Dr. Drayton, she was patient and pleasant. We were in and out with no problems. My concern was upon leaving, there was a young woman on the phone at the front desk, clearly the convo was a personal one. This was my first time so I was not aware of the checkout process..... did they need a co-pay, another visit, etc. I waited a moment, clearly she sees and hears me with a carrier and baby bag ready to exit. I have to say, excuse me, I'm not aware of the check out process. She quickly gets off the phone to assist. She had to ask someone else what I needed to do. No payment and we set up another appointment. Do you have it or you need a card to remind you. Give me a card please. I'm thinking, I have a week old baby and I'm sleep deprived, that should have went without saying....... needless to say, before I could put my coat on, she was back to that personal call. read more

wait times are HORRIBLE. They have no urgency and the professionalism lacks far as communicating with the people for wait times!!!!!

This pediatric has went down it was nasty and the wait time is ridiculous when I signed in the two lady was at the checkout window not knowledge who's coming so we got overlooked. called the manager he did care either I will be finding another doctor I have tried with them numerous times and it's just getting worst read more

Nobody cares about your child's health up here . Even the manager I believe his name is Carlos . I literally called these people from 8:30am - 3:30pm n only gotten an answer twice . My daughter needed a prescription refill , so when I called the nurses they never answered which prompted me to call the manager to get things handled . Obviously he didn't know what he was doing either . Nobody has a sense of urgency , doesn't seem like too many intelligent brains sit inside that office space. How do you let a phone ring all day on top of that they do not return calls even after you leave a message . Everybody here is collecting a check n I'm pretty sure used Chat GPT to receive their credentials to even operate such a place . DO NOT TAKE YOUR CHILD HERE IF YOU CARE ABOUT THEIR HEALTH AND WELL BEING read more

I have been bringing my children to the Camp Creek location since they were very small and I have seen the level of service decline. Currently the wait times to be seen by a doctor has become excessively long (maybe you are over booking) Also there is no follow up when inquiring about prescriptions or any general inquiries. I have called regarding a prescription that should have been sent out on Thursday and tomorrow will be Thursday again. I have made numerous attempts to reach the office. I have a left messages and text for follow up and there has been no response. I've always appreciated the doctors at the location, but I think that the staff is not performing promptly or with any interest of their clients in mind. I did not want to write this review, but my hope is that the quality of service will change with my comment read more

If I could give this place 0 stars, I would. If you care about your children, don't even bother going here. Let's just say, the same complaints you can read below are still occurring. This place is a dumpster fire. I've been calling for the past month to get lab results...I was just placed on hold for over 15 minutes. the lady came back to the phone and forgot why I was even on hold. If you have an appointment scheduled for 9 AM, be prepared for that to be the only thing you can do all day, as they will have you sitting in a back room for over 2 hours, and then forget you even exist. If you're lucky, you may see Dr. Drayton. Instead you'll be cycled through random P.A.'s that offer poor medical advice and act like you're bothering them to do their job. read more

This is literally a joke. I have been taking my daughter here for 15 years. I now have a son. I wanted to keep them together and Dr. Drayton saw my daughter. As she got older the less I had to see these folks. I made her an appointment and they said she needed blood work done. This was 7/19. Let's just say I have been calling leaving messages and they just pacify and lie. Oh someone will call you back and no one calls back I have been waiting on blood work results for almost a month now. Im leaving message after message. Then they filled a prescription for my daughter that wasn't even needed. We talked about acne and they sent a prescription in for allergies. I had to call for two weeks before I got the correct prescription. This was before the back to school rush. Wow! The wait time is ridiculous. Then they claiming they busy with back to school. I been in this office ain't that many people coming to see you OTIS! Dr. Brown is long winded and doesn't give sound advice. Imma give this one more try. I only wanna schedule with Dr. Drayton and also I will be in office Bright and Early Monday morning. Since no one can tell me about my child's results via phone. I'll just get them in person and sign a medical release so my children and get what they need from a pediatrician. Sometimes it's better to stay small. Not everyone honors your business motto. "If you can't change the people, change the people." read more

Nope. Nah. Heck NO! If my child needed to be vaccinated for something, it would be what she contracted in the waiting area that was FULL from all of the patients also waiting for long periods to be seen. Absolutely ridiculous. I waited 80 minutes for my child's visit for which she needed two vaccines and decided to leave because if they're that unprofessional and inconsiderate of parents' time, I don't trust any vaccine they would put in my child's body. Plus I cannot teach my child early on that just because she's black, she should receive less than optimal consideration and care. Do better. read more

My daughter has been going here for 4 years but my past year experience has been horrible, it's taking them weeks to respond to messages, always on hold, always a different dr never available appointments and when I'm there it's 2 1/2 hour wait, I also don't think they know what a rotating schedule is, it's giving black ppl time! I don't recommend. read more

Very informative & caring Dr for both my sons teen & toddler . She has much knowledge on special education & developmental issues. I heart dr drayton wish she could be my adult dr. Lol read more

Dr. Drayton and her team of professionals are hard at work....... always. They truly care about their patients. Sometimes there is a wait. But, as with all things great it takes time. I love the care that my special needs child receives at Princeton Lakes Pediatric and I am sure you will too! Jan GT Ramsay 2022 read more

I have yet to have a problem with this office. The staff is sweet and very helpful, they take care in their practice. I'd definitely recommend parents to take their kids here!! read more

if I could give zero stars I would , for one I tried to make my daughter an appointment and they lied and said no appointment times were available . my mom called minutes later and they gave her a next day appointment for my daughter . Then on top of that they gave me a very hard time filling her prescription, i went to 3 pharmacies in total because the doctor refused to send over my child's prescription, mind you she has STREP THROAT . Dr. brown is very unprofessional & so is her staff . I'm looking for another pediatrician ASAP. 0/10 recommend. read more

I have 5 kids that see or have seen Dr Drayton at Princeton Lakes Pediatrics. My older three are now adults but my younger, 2 kids are 9 and 11 and still see her they have never seen any other doc. Dr Drayton is the best. She knows her stuff. I love the fact that she refuses to jump on whatever the new medical craziness of the time is. She takes her time with my kids, she friendly and careing.She makes sure all my questions and concerns are answered. I love taking my kids here and don't plan to take them anywhere else. She is the best. read more

Only giving 1 star because the doctor was great when my son was finally able to be seen. Other than that, the bad reviews are well deserved. Not coming back to this doctor's office ever again even though it's location is convenient for me. Here are the problems I've had: -It took me 4 days of calling multiple times each day to get an appointment scheduled. -I was put on hold for over 30 minutes each time I called and nobody ever came back on the line except 1 time. -The one time that someone did get back on the line, it was because I muttered under my breath, "I've been on hold for 1 million years." A few seconds after I said that, the receptionist got back on the phone right away, put me on hold again for 20 more minutes, then finally scheduled an appointment. -Showed up to the appointment early and still had to wait over an hour to be seen AFTER filling out new patient forms which almost took another hour to complete on their own. -Never received a call back from the nurse or about test results as promised. -Treated like a nuisance for asking if my son could be worked into the schedule today because he was sick. Don't waste your time or your child's health. Go somewhere else. read more

If if could give this place 0 stars I would. The location is very convenient for me but instead I will be traveling 45+min to another pediatrician just so my child can get the care he deserves. I had to leave 3 messages in the patient portal & numerous messages on the nurse line just so they could send my son's prescription to the pharmacy. It took over a week and my son's rash worsened & on top of that it was the wrong medicine. Nurse Ashley lost my sons blood work & til this day we still don't know the results. She just said "he's good". I needed Dr. Drayton to sign some forms & have them faxed back to donate my breastmilk to a milk bank for premature babies. The office never faxed the forms & the milk bank was forced to close my application. Who wouldn't want to help the preemies if they could ? I could go on & on about the terrible customer service & lack there of. I'm extremely disappointed in the service I have received in my son's first eight months of his life & we will not be returning EVER ! read more

Highly upset with this practice. On different occasions I have called about my child's health or to set up an appointment and the call was never answered or returned. Even when I have left messages about my child having a fever and trying to set up an appointment. No one returned the call. When I arrive for an appointment the wait time inside is always long as well ! The staff is nice and professional but the bad outweighs the good for me unfortunately! read more

Dr. Drayton has been my kids pediatrician for 8 years. I have recommend her to anyone I know looking for a great pediatrician near campcreek. The staff is amazing as well. Dr. Drayton listens to any concerns my husband or I have about our kids. And gives us a clear understanding of what her recommendations are. read more

My sons appt was 3:30pm. Didn't get called back until 4:45pm. The lobby was very hot and stuffy upon arrival. I had to leave to pick up my oldest son so my husband stayed with the baby. When I get back at 5:15pm the room was extremely warm. At this point baby & father were both irritated, and quite fussy. I can't understand why this office was so warm, normally doctors offices are cool. My son was also due for his 4 month shots. I guess the nurse we got was in training and was having a little trouble getting everything together because it took a sec for her to get everything sorted out. 3 shots and one oral. There was another nurse in the room coaching her as well. At this point everyone was ready to go. Baby was extremely fussy now. The oral made him throw up so at this point we had a fussy and dirty baby. And I don't understand why every time we come we see a different doctor. So far we've seen 3 different. And no one ever asks for the copay while we are checking in but it's always there when we log in online. I tried to give them the benefit of the doubt but today will definitely be the last time we take my some there. read more

Dr. Draketon used to be such a great doctor. Today is the last time my child will go here. Ashley the receptionist is very rude and disrespectful. After my appointment today 11/12/15 I had to get the physical paper stamped for the school and I waited in front of Ashely for 5 minutes while she was on the phone. Even if she is speaking to another patients parent when you have a real life human in your face you are supposed to put that person on hold. I also have an issue with the nurse line. If I call my pediatrician's office I should at least be able to receive a call back when I leave a message regarding situations or even just trying to make an appointment. Its been over a year since they started the no walk ins situation which is very dumb. Children get hurt and sick 24/7. This office isn't reliable. If my child has a fever and the office is open I still will have to visit an urgent care or emergency room. so whats the purpose of this office? I believe that this office needs to rethink the entire situation. Customer service is key with all companies and this place no longer has the proper customer service. I tried to stick with this business but the first mistake was over a year ago. When the doctor prescribes a prescription they will normally ask you where you would like the prescription to go or would you like to send it to the pharmacy that you already have on file. On this occasion they sent my daughters prescription somewhere she had never been before. Which means I had to make sure I drove to the new location and get the medication and also start a completely new file for her. Even when I called the Doctor office back they kept saying we already sent it to your pharmacy, I called 3 times. I finally asked on the fourth call what was the name and address of the pharmacy and realized they sent it to a location i never mentioned nor did I authorize. Dr. Kimberly is the other doctors name I believe. She is very helpful and makes sure you understand the prescriptions and have the proper information necessary for your child. read more

Appointment at 2, it's now 3:45... So yea if you value promptness I wouldn't suggest going here.

Dr. Drayton is by far the best pediatrician I could have ever asked for, for my kids. I've been with Dr. Drayton for 7 years and my kids absolutely love her and her staff. She is very attentive, caring and detailed when it comes down to what my kids need and or treatment plans that have to be given. The staff is very polite and expedient. I have no complaints and couldn't ask for a better Doctor! read more

I have been going to Dr. Dreyton's office sense my daughter was around 4-5 months maybe and my daughter is now 10. I have never really had any major issues that couldn't be worked out with this facility. I work in the medical field so I understand how crazy things can get in a Doctors office. The staff has always been very nice and anything that I have needed them to do they always accommodated me. I have 2 other children that also receive service from this office and all of my children love it there. I will continue to go to Princeton Lakes Peds until my children are non longer able to go. I understand that their are good days as well as bad days with any place of business but I support this facility 100%. Just to address some of the reviews that I have read: As for the rudeness I've never seen nor experienced any of this. Dealing with the wait time, well that's to be expected at any Doctors office. read more

Have been going here for quite some time due to pure convenience of location. Every single time I call I'm put on hold for 10-15 min.....EVERY TIME. Most times i have to hang up and call back in and then the receptionist is willing to help. Wait times used to be horrible always but now only sometimes. My daughter had abdominal for 4 days took her in and was told prob a virus, call if it persisted for a week more. Pretty long time for a kid to go with abdominal pain. Viruses usually resolve quicker than that. I called back 4 days later because it wasn't resolved and seemed worse. No call back so took her to urgent care. Turned out to be UTI. Would have loved if they did a urine at her visit before to prevent prolonged pain and extra money to Urgent care. And still never got a call back......worst service ever. read more

Dr.Drayton is by far the worst children doctor I've ever seen. My grandson had been going to her for 3 year's. We asked about him not speaking and all she had to say to us was" he will speak when he is ready"!! Only to find out in one visit from old fourth ward pediatric that he has autism. Now one visit from a new doctor and this was seen. 3 year's and she didn't point this out says a lot. Dr.Drayton should have known been a children doctor. Now my grandson has been in school and now has been saying word's and also doing sign language. No Thanks to Dr. Drayton "he will speak when he is ready"!! I also paid 850.00 to have him be seen by this place called Mind and Motion in Johns creek great place and it is worth it. Dr. Drayton when Mother ask you serious questions about there children look into it don't just blow them off as if you don't care. I'm a concerned grandmother and i will fight for my grandson cause he is all that i have and I am his mouth piece. read more

Horrible. My sister has been taking my infant nephew here. On his last set of shots, they stuck his leg so hard he had a knot on his thigh for about a month. They don't give good information and seem to spend more time talking about their (grown) kids than focusing on yours. She's currently looking for somewhere else because she refuses to take him back. read more

As an adult, when I call MY primary care doctor I see the same person all the time. I'm not quite sure y the same doesn't stand true 4 this pediatric office. I hav been bringing my son 2 this office since 2009 & I hav watched it slowly become a train wreck. I chose this office/doctor originally b/c it was a family run biz(husband & wife) & it was close 2 my house but I honestly think Dr. Drayton's patient load has grown so much that she may be having a hard time keeping up. I mean how is it that my son has seen her for years & then one day out of the blue on a scheduled appt we show up 2 b seen by sum random lady?? There was no heads up or anything. I could go on about the random incidents that hav occurred at this office but if u go yr sure 2 hav yr own list of issues. What I do like about Dr. Drayton is that when I left her practice 4 another doc we were able 2 have a convo & get things ironed out, she seems knowledgeable & has a cool personality. What I don't like is the wait(EVERY TIME), the new automated sign n system & the staff's attitude on most days.There is no reason I should hav 2 call the office 5 times 2 get a referral sent out. SMH read more

Princeton Lakes Pediatrics - Pediatricians Near Me - Atlanta, Georgia

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I have only been utilizing this office since 10/19. I was originally referred to Dr. Drayton by the physician that saw my child in the hospital. I think Dr. Drayton is nice but I have only been able to see her a total of two times. All other visits were scheduled with her, then changed last minute to either a Nurse Prac., or other Doctor. My child had a appointment set for 06/06/19. I was called a few days prior and advised that I could no longer bring him that day, and I would have to reschedule. I was given a date for late June. I then requested to be placed on a cancelation list. I was called on 06/10/19 and advised that there was a opening the next day @ 10:15. I of course took it as I didn't really want to wait till the end of the month. I was told that I would have to see yet another physician. I wasn't happy about meeting another provider but I wanted him seen. Needless to say I should have went with my gut and not taken the appointment. After waiting over an hour and then asked to wait at least another 15 mins I just walked out. My thought is if my child is going to see a different provider each visit, I may as well take him to a new providers office, and hopefully not waste an entire morning for no reason. Other issues with this office: 1. Messages left on both vmail and portal will not be addressed until you reach out to management. 2. They allow high school students to volunteer, and do your child's measurements, I'm pretty sure the girl was no older than 16. When it comes to child measurements I feel that they are too vital to be collected by a inexperienced individual. Other than that this place is great! read more

My daughter loves going to see Dr. Drayton! Everyone is friendly. We are always greeted with absolute warmness. I simply enjoy Princeton Lakes!! read more

Horrible!! Im desperately looking for another pediatrics asap due to the staff being extremely unethical and unprofessional. Incident 1) they violated my child's right and hippa laws by faxing over her blood work results to another company without written consent from me 2) i took my child in at 830am as a walk in bc she was having some issues. They told me they dont do walk ins but i do remember they did at one point but then girl at the front desk asked "whats wrong with your daughter" but da shocking thing is that she expected me to discuss her issues out loud in front of the other patients. I said to her "Im not going to talk about her health issues out loud dummy!!" They are not thorough enough when it comes to explaining healthcare information. Its time for us to move on read more

Just moved to the area. My daughter needed to get her shots ASAP. It takes FOREVER to get an appointment at Princeton Lakes! Why?????? When I finally did get an appointment, the day before we're scheduled to go in, Im told that I need to schedule a wellness visit before my daughter can get her immunizations..........I asked that beforehand!!!!! Very unprofessional and unorganized. Consider another practice if you can. Clearly, they cater to returning patients. read more

First I love Dr Drayton. I started coming to this practice over 3 years ago with my newborn. We never had any major issues just had to wait a while to be seen. Then once he turned 6 months we rarely saw Dr Drayton anymore. We wouldn't know who we were going to see. Once I had my second child the same continued so after his 3rd or 4th visit I decided on another practice. Also the staff isn't always the friendliest & considering I had young kids we were in there every few months so they knew who we were. I also called about an issue my son was having, left a message for a nurse to call me back....over 2 years later I still never heard back from them. I was referred to this office by a friend who has since changed practices as well for some of the same issues. The wait time is horrible especially to have an appointment. Not sure what happened. read more

In search of a new pediatrician. While I like Dr. Drayton, I personally don't care for the other doctor in the practice. The wait time is horrendous!!! Whether its a physical or something simple like checking ears, you're going to be waiting for 2-2.5 hours to see the doctor. read more

We love Dr. Drayton! She's the best! The staff is so awesome there.

I called last week to possibly schedule an appointment for my son as he was sick and running a high fever. I figured I would call right when they opened to see if I could get a late afternoon apointment or even something the next day as I work full time. To my surprise when I called and inquired about an opening the receptionist not only told me that they were booked for the day, but the earliest possible appointment would be NEXT WEEK!! She then proceeded to ask me what specifically was wrong with my son and I told her which her next reply was if you think it is that serious I suggest you take him to Children's Healthcare of Atlanta. I was appalled by this type of service. I have a sick child who I am trying to take to his doctor and you pretty much tell me NO we cannot see your sick child until the earliest being the following week. The least she could have said is we don't have any openings today but if you wanted to bring him in and wait to see if someone cancels then by all means please do. I will be looking into another doctor's office to take my son to now as it seems they have hired people who could care less about the parents or patients. Not to mention if you do have an appointment it takes twice as long anyway to even see a doctor. read more