I had an appointment with Josh at Kathy Scott's office this morning to review my home owner's…read morepolicy and my auto policy. I had a list of questions, all of which Josh answered; and I learned about a number of other programs State Farm offers. I have been a State Farm policy holder for 27 years and agents like Josh will keep me with State Farm in the future. He was helpful, honest, informative and professional as he answered my questions, offered suggestions and assured me that I was better protected than I thought. He's a valuable member of your team! Thanks Josh and State Farm. Maybe one day, I will get that She Shed! Janet Boley August 6, 2019

Kathy will pretend to care as well as her number of assistants, Katie in particular. However, they…read morerecommended her friend's 'company' for my glass claim, who not only put in the wrong glass for my car but broke my rear view mirror assembly, which was very expensive due to the camera and sensors required for my luxury car. This doesn't even include all the mistakes they made because the glass did not fit my car, which was proven when I took a picture of the part number and called the glass company. They not only refused to replace the mirror or the glass, but the owner called and screamed, swore and insulted me then proceeded to say 'I don't care about you or your car, find someone else to fix it' then said they would just call Kathy (on their speed dial) and have her cancel it. Needless to say, I'm stuck with covering the $1165 for replacing the mirror and had to do a new claim for the glass replacement. I got a new agent and had to start all over again - all the while my windshield is leaking water from the horrible job T&C Auto Glass did as I listen to the alerts from my car from the lack of calibration for the sensors and camera because the glass does not match up so it could not be sealed. She could have fixed this by calling and reporting her friends but chose not to so I'm still dealing with this over a month later. Be careful who you trust.

This is the most wonderful insurance brokerage and Agency in all of Jacksonville. Any compasses…read moremarvelously talented and professional courteous personnel who know their stuff. They can do anything and they can do it quickly and they are very helpful the rates are fantastic they cannot be beat. They are the best people in town to get insurance from for your home or your auto and they have great connections and can secure any kind of insurance you need fast and inexpensively. I had the pleasure of working with one of the agents there a lead agent Nital Patel. She assessed by problem quickly figured out exactly what my needs were tale of the policy through a great deal of work without a single complaint and came up with a fantastic rate to solve my problem perfectly. Everyone at the agency is like that they are all wonderful people I recommend them highly and without reservation

Once upon a time I worked with Paul Lalonde, the agent, in Jacksonville, FL at an insurance…read morecompany. He left the company and went to become an agent. Working in insurance I know that you have a few choices when it comes to obtaining insurance: through an agency (such as Indi Financial) or direct (through a website). Outside of being on my parents' policies as a teenager, I'd always had direct insurance. When I was looking for a cheaper rate a coworker suggested going to Paul to see what he could do. I actually ended up staying with the company I already had (Travelers) but switched my policy over to Paul's care. I had an accident and it was really nice dealing with someone like Paul (think of the agent as a mediator between you and an insurance company). He really wants the best for his customers and it was really nice having someone explain the stuff I didn't know (I may work in insurance but claims is not my forte). When the time came Paul helped me switch my insurance to a new carrier in a nice smooth transition and helped me save money. He's no longer my agent because I moved to Texas but really recommend him. He's very knowledgable and very friendly and you can trust him with your insurance needs and questions.

WARNING to all families with elderly loved ones!  Erwin Insurance and Robert Erwin have been taking…read moreadvantage of my father for years.  Targeting my father as a senior citizen for extremely high and deceptive insurance prices, exploiting my father by conducting unnecessary policy changes, which is illegal and prohibited by the State of Florida and federal laws.  My father, who is now considered a senior citizen, served as a New York Police Officer during 911 and worked for the city of New York as an MTA (Metropolitan Transportation Authority) bus driver with a clean and perfect record throughout this tenure.  When I took over his finances, I realized he was paying triple what he should be paying for someone with a clean record, and furthermore, someone who is retired and resides at home peacefully. Absolute scammers who prey on senior citizens!

I never write reviews so this says a lot!! Tonya Harris is an angel. I spent hours calling…read moredifferent car insurance companies and kept getting high down payments and monthly payments that I knew I couldn't afford. I felt discouraged and almost gave up but I tried calling one more place Erwin insurance agency and Tonya answered, from the very beginning she was calm and assured me she could get me something I could afford and she definitely did that! I have never paid so little for amazing car insurance and to top it off I've never had better costumer service. She is a pleasure to work with to say the least. Tonya even drove me to the dealership to get my new car because I didn't have a ride..this woman is such a blessing! I honestly feel like she has my back

Great company. I reached out via the Yelp instant quote yesterday and received a text from their…read moreagent Scott. Texting was my preferred method of contact and they actually did! YAY! Anyways, he scheduled an over the phone meeting to obtain my personal information and to see what rates they could give for Car Insurance. Roughly two hours later, I had a quote. Although they weren't able to match my current renewal rate. I was very happy with the great customer service and instant feedback. I would highly reccomend people giving them a try. Thank you again Scott!

Good customer service. Very honest and straightforward. I didn't end up buying insurance through…read morethem because the quote was too high but they were honest and mentioned that I should be able to shop around for better quotes, progressive was coming up too high through their services.

So, I have had no issues with the insurance itself. Yet. I have been with State Farm for almost a…read moreyear for auto insurance, and they are cheaper than all the others. I have not filed a claim yet, so I can't speak to that. However, I have had nothing but issues with the Kim Lego agency, both personally and professionally. Personally, when I signed up for auto insurance, Raquel Gonzalez helped me. Raquel said she was going to "bundle my insurance" to save me money but did not explain it. I ended up with auto, renters, and life insurance that I did not need. I canceled the rest as soon as I realized what she had done and only kept the auto insurance I had requested. I was confused because a third party kept calling me to get my health info, and I did not know why. So, selling extra products is unethical, but I let it go. Professionally, I have had my 02-15 life, health, and annuity insurance license for almost a year, and I applied to the Kim Lego agency just to see how different agencies operated. Maybe I would find something I liked better than where I am at. Who knows? I had a screening interview with someone named Kristina Leonard ( who is not mentioned on the "team page" of the agency website). When I asked who she was and how she was affiliated with Kim Lego Agency, she sounded offended and replied that she was "Kim's executive assistant." She rudely asked me why I wanted to work there, how much I wanted to make annually, and if I could commit to a 9-5 schedule. That's it. I answered her questions, although when I told her, that salary depends on how the salary/commission structure works, but I would like to make as much as possible, she rudely snapped, "What? You can't give me a number of how much you want to make each year?" She was 6 minutes late for a 15-minute phone screen that lasted less than two minutes, and I was not allowed to ask any questions. The next day I received a generic email about how "we have chosen to go forward with other candidates." I am not sure why I was rejected when having my license already puts me ahead of a lot of candidates. I believe Kristina simply did not like me because I asked who she was and tried to ask questions about the position during her phone screen. She was rude, short, and not pleasant at all. After reading some of these reviews, I see that no one else seems to have met Kim Lego. Is she even real? The bottom line is to go with State Farm but pick a different agency.

Switched from another agent to this one. Overall great service from Kim's team. Haven't spoken to…read moreKim personally.

After I had a really bad experience with another insurance company (several failures to follow…read morethrough and an incident suggesting fraud was "ok"), I reached out to Collier Insurance. I cannot emphasize how refreshing it is to work with an agency that puts integrity first. I appreciated the knowledge of the market and the commitment to help. The service was fantastic. If you need insurance, Collier Insurance is a solid option and I highly recommend this company.

I hardly write reviews but Janie is just hands down amazing. She really goes above and beyond…read moretrying to find the best insurer at the best price for you. She is very knowledgeable about the Florida insurance market and really takes the time to explain everything to you from which company will insure this kind of wiring, plumbing or roof to I know a guy that can help you fix that. I highly recommend her!

We have used Progressive as our car insurance for the past 8 years. Two years ago we switched to…read moreRosetta's to handle our policy for us and I couldn't be happier! We have had much superior service here than with other agencies we've used. From the moment we first walked in and were greeted, I knew we were in good hands. Whether I go into the office or give them a call, they are always immediately on top of whatever it is I need done. They have proven time and again they always keep their promises and they get things done in a very quick manner. They have my complete confidence. They also always call me back when they say they will and that is very important to me! I hate it when people say they will take care of something and give you a call and then they never do. Granted, the office isn't the nicest looking or most modern there is out there, but what does it really matter when the people working inside the office are all about working for you and making sure you are taken care of? If you're looking for a new insurance agent in the Jacksonville area, I highly recommend Rosetta's. Even if you are on the other side of town, you can still use them because things can be taken care of over the phone, via fax, via email, or even through snail mail.

Diane is extremely rude and Renee gives you a really hard time if you want a refund on something…read morethat she should automatically provide if you are cancelling. Norka insurance is 100 times better and I recommend you go with them.

Just got my business insurance sorted with A&B Insurance, and I couldn't be happier! Carlos was…read moreamazing--super helpful and made the whole process a breeze. Highly recommend! #BusinessInsurance #TopNotchService