Tried to open an account, they have no customer service number for phone, only email. Said I have an account there, not me and can't go any further when I tried to open an account it keep asking for my account number and would not let me go any futher. Also they seam to have very bad reviews (scary place) to your money in. Be careful. read more

No customer service available to help if you have any questions they keep your money but no one is there to help you.

I opened an account last month, it was funded with 20,000 dollars and then they wanted I.D. verification. You can only use their app for I.D. which I did, and it kept rejecting my drivers license so I called customer service. The CS rep I talked to said to take a picture of my passport so I did, and about an hour later I get an e-mail from wealthfront saying that they are unable to service my account and funds will be returned to the originating account and also blocked my phone number from calling customer service. E-mail only. So account opened 3/24/2026 and today is 5/11/2026 and they still have my money with no information at all. STAY AWAY from these people. read more

Great savings rate, great customer service support and are always responsive with troubleshooting any issues I have! Thank you Wealthfront!

wish I could give this zero stars. This bank is continuously blocking my transactions, even after calling & them confirming any blocks have been lifted- when I try again I encounter the same issue. There was one time I was trying to make a simple $5 transaction to update my address. I had already stopped keeping money in this account & anything that got deposited to it I would transfer to my CashApp. But for government websites you can't use "prepaid cards" like CashApp, PayPal, etc. So I transferred the amount needed to my bank but the transaction declined due to not enough funds? I check my bank & it's doing this processing song & dance where funds can't catch up. So I transfer double the amount, then quadruple & still same song & dance. Eventually, I gave up & had to ask someone else to make the payment- so embarrassing. Meanwhile, I've got $40 in limbo that I can't use or transfer until the bank catches up. Then, I had to order a new CashApp card so I was stuck transferring my funds back to this bank. I had to pay for a parking ticket and it kept declining my card bc it said the billing address was incorrect. This has happened with several diff merchants where my card gets declined bc the billing address or zip code is incorrect. Despite checking my account & confirming the correct address in on file & calling the bank itself to address the issue, they deny any problem on their end w/ declined transactions or an issue w/ the billing address & the deflect & try to say it's a merchant issue when it's not a single merchant that is declining it for this exact reason. I called & complained & demanded to speak to a supervisor bc at this point I'm going to lose my license over a parking ticket I can't pay bc my bank is incompetent. They say they can make a request but don't know how long it will take but changed their tune when I said I was writing this review-suddenly I'm being transferred but within 2 min. of my call talking to the supervisor he hung up on me. read more

I've loved the app overall, and just had my first customer service experience. Alice in client services has been a pleasure to work with. After several reps, and questionable experiences she was able to help me with my issue, and has been great with following up even after the fact. I'd recommend wealthfront to a friend, and Alice to anyone having issues with their account! read more

Wealthfront will scam and con you every chance they get..was promised a $50 bonus after months never received it..customer rep.Peter was very rude when I called and even had the audacity to hang up on me they literally stole my money STAY AWAY read more

I love Wealthfront! Originally I used it just for automated investing (because I like it better than Betterment). Now I use it for everything from high yield savings to banking to stock investment to bond investment. It really has come a long way, and if not for the lack of physical branches and financial loan products, I would gladly move all my assets from Capital One and SoFi to Wealthfront instead. Sign up and try today; you have nothing to lose! read more

People, please avoid this company!!!! Commercials are bogus. They will swindle you out of your money. Company number phone number and address are fake. Website falsely promotes this company. As soon as they get your money, you will no longer be able to access it. read more

I Suggest no one do business with this company. I have an issue with my account with them. I have tried countless times, Through email and calling them. They do not return your phone calls. And if they do, they tell you to email them about the problem and when you do, there is no solution. I need get to the money that's in that account. But I don't know who to contact and wealth front. read more

One day when I was on my way to work, I just checked my account saw from my cash account 1000$ being taken (in couple of hours in 5-6 transactions) from the otherside of the town. I was on the way to NJ and money seemed like being withdrawn from a Duane Reade uptown in Manhattan and upstate NY. I called them and cancelled my card and I expected a refund of this amount since the money stolen was not the result of a lost debit card, it was because of their flaw in their security system. to cut the story short after hours and hours of phone calls, emails, mails, back and forth for months they didn't take the responsibility of their wrongdoing. so to get that high yield cash account: after years of using it life time gain : around 350$. Money lost 1000$. Plus whenever you use their debit card to withdraw money( they don't have atms) the atms that their map shows me were random empty lots which I had to use another bank's atm with crazy amount of fee. So you can make the calculcations. Couple of hundred of dollars gained but thousands are lost. DON'T USE THIS BANK! read more

I had a Wealthfront account since 2014 and it was great until it was not. I worked for an employer with trading restrictions and as a robo advisor, Wealthfront made it easy to auto-invest in the market. The best part was their interface, where you could link all your accounts and get a big financial picture of all your accounts. However, once I exceeded $100k, that's when there were problems. It was not tax loss harvesting. It was that they started picking up individual securities, some of which fell under the restrictions, even after I added them to the Restricted List. Some tickers were not even available to be added and it was a holding in the portfolio. The worst part is customer support. Their phone number does not work, even though it is posted everywhere! You are left with only their email and they take 3 days to respond each time. For most things, I don't need them to respond immediately, but for a sell request, they took 3+ days to respond. They also said that it was a one-time exception to sell the restricted securities. When I called them out on it, they said "we are a software company." No, you're not! The core part of your business is managing people's money. In the end, if you have a brokerage account and have made more than 5 trades before, you don't need Wealthfront. Their service is not that unique. They buy Vanguard, Schwab, and other ETFs or mutual funds. You can do that on your own and buy better ones without paying an extra 0.25% fee for them to do it. If you have no idea what you're doing, then Wealthfront makes sense for you but just remember they are not accessible at all. read more

I opened a HYSA Cash account recently, so I can't speak on the investment aspect and I think that's where most bad reviews come from, but so far so good! For reference, I also opened one with CIT Bank and although Wealthfront's APY is slightly lower, it is much more transparent, professional, and user friendly. The app is almost fun to use and you can subdivide your savings into buckets just like Ally which is very conveniente when I'm trying to save for different goals. Transfers from my external account to Wealthfront are actually extremely quick, 24 hrs or less, although there's been a hold on both of the transfers I made. Strangely, the slightly larger transfer has a hold of 7 days and the other 4 days. While this is really annoying, I do appreciate that the app is super transparent in telling you how many days it will be on hold. Also the fact that they do unlimited fee-free transfers is super convenient. Transfers out of the account should take 1-3 days although I don't plan to withdraw so I haven't tried yet. I also tried emailing customer service (I don't like that they don't have a live chat feature tbh) and they were very quick and helpful in their response-- so that makes me feel at ease in case I encounter any issues in the future. All in all, I like that the app has all these extra features, and is easy to use. It's definitely on par with the big HYSA providers (sofi, ally, etc.) with an above-average APY and good customer service. If you wanna try out the Cash Account and get an extra +0.5% for your first 3 months, that's 5.3% as of August 2023, I'll leave my affiliate code below :) Btw I also get the same +0.5% for 3 months so it's a win-win if you choose to go with them. https://www.wealthfront.com/c/affiliates/invited/AFFA-0XAU-KXIO-OD7I read more

I'm doing this review because: 1) The existing reviews are pretty harsh and misguided. 2) Wealthfront's good-looking cousin: Betterment, seems to get all the attention. 3) For most people, Wealthfront is a better deal than Betterment. Wealthfront is a "robo advisor" what this means is that it will buy and sell investments for you, according to your risk tolerance. You can go low risk and likely get returns similar to a very very high yield savings account or go high-risk and get potential higher returns with some days/months/years of potential negative returns. They set your risk tolerance from 1-10 based on your answering a series of easy questions. I'm at a 10 (high risk), because I like to party. You can change your risk tolerance once every 30 days. Once you've deposited your money (minimum $500) you can just sit back and watch it grow. When tax time comes, you can just import all your information into Turbotax with a single click. It's pretty easy, you don't have to know anything about investing. So why choose Wealthfront over the other dozen robo advisors? Quite simply: because they have some of the lowest fees. Market returns are never guaranteed and will be similar with most robo advisors, fees are not. You can't control returns, but you can control fees. (it doesn't mean anything in the long term, but, if you're curious: I'm up +16.3% at Wealthfront since opening an account 6 months ago) Wealthfront gives you the first $10,000, free. Any amount over that is 0.25%. Betterment's fees work like this: Under $10,000: 0.35% $10,000 to $100,000: 0.25% $100,000+: 0.15% Kind of the opposite. In summary: Wealthfront is better if you have less than $100k, Betterment is better if you have over $100k. You can easily move your money between these two with zero fees. When/if I hit $100k, I'm going to consider moving it into Betterment. What attracted me to Wealthfront in the beginning? Burton Malkiel is their CIO. Who is he? He's the guy that wrote the book that got me into investing: "A Random Walk Down Wallstreet". He also used to be in charge of Vanguard (a company that Wealthfront and Bettterment buy many of their funds from). Even if you don't sign up for Wealthfront, I highly recommend the book! read more

Tony, the guy who answers the phone is incredibly smug and unhelpful. I needed to make an emergency wire transfer from my Wealthfront and I called in. Tony refused to help, he refused to transfer me to a manager, and refused to give me his employee id# to identify him, all with a smug, unhelpful, disrespectful tone. Give that they have no brick and mortar stores, and are an e-bank essentially, their phone support has to be 100% top notch, it is the opposite. Customer service is integral, they fail at it. read more

Zero if possible. They literally took the money out of nephews account and stated it was computer error. Strangely... haven't deposited back to account even though transaction history shows the exact amount that should be in there! Wow!! Wealthfront.... You suck! read more

WEALTHFRONT IS A TERRIBLE COMPANY. Their customer service is slow and they hardly communicate. I applied for an account, and after uploading all of the necessary documents, I waited and waited for approval. After about six weeks, I reached out to them only to finally learn that they wanted another proof of address. So, I uploaded it and waited. Nothing. I reached out again, and they said I still needed to upload pictures of my ID. I told them that I had already done that nearly two months ago, and the customer service rep responded and basically apologized for the mistake, agreeing that, yes, I had already uploaded the necessary pictures. I waited and waited for them to open my account, and then finally, after nearly three months of waiting and unnecessary back-and-forth, I was told that my request was denied and they will not let me bank with them! They also said they cannot give me a reason! There is no reason, of course. This company is just horrible and probably caters exclusively to millionaires. Two Thumbs Down! read more

I give wealthfront only one star because of the customer service or lack there of. There is no phone number customer service you can call. You have to rely on emails after a 24 hour wait for a response, if you get one. For me I was dealing with a man by the name of Stanley who was no help and ignored my emails concerning my account. read more

Just stay away. - Wealthfront's portfolios perform incredibly poorly compared to any objective measure - Their recording keeping is bizarre and perhaps even just wrong but they don't share enough info to actually know - Their systems and statements are archaic at best - Customer support is basically useless. Everything is automated If you go with Wealthfront you will make one of the worst financial decisions imaginable. Don't do it. Just don't. read more

First and foremost I want to say that out of all of my accounts Wealthfront has performed the worst. Even with an up market this account is in the negative when all other accounts are in the green. My main problem with this company is that I transferred my retirement Roth IRA over to a Wealthfront Roth IRA. Or so I thought. When I tried to transfer the funds over to my other brokerage due to Wealthfront's poor performance I was informed that Wealthfront had opened my account as a Traditional IRA. When I confronted them about the situation I was told they do not have a department to handle this and I could email their cashier group. I told them I needed to speak to someone but once again was not given that option. After many frustrating emails I realized they were not going to help me get the account fixed. I now see I made a HUGE and expensive mistake going with Wealthfront. Please beware of this company and look into other investment avenues for your hard earned money. read more

Terrrible customer service, terrible at communicating, rude, hard to reach. Hectic interface. Terrible.

https://blog.wealthfront.com/7702-retirement-plan/ I just read this article by the founder NASH or someone with name, he spoke with some lady in Starbucks and now he is knocking people as taking BAD advice thinking about 7702 related insurance plan! Without even knowing what he is talking about! He is not life licensed ! These 7702 are hedged policies against market down turns! Programs created by actuaries and real low risk investment AG49 guru. Not some Princeton EE or Berkeley finance degrees grads! Well DOW and the the Market is down! I like to know how risky is the whole Wealthfront doing? Are they loosing real money! With $10B invested, imagine taking a 10 percent cut? With the market? This is real expensive! Can you advise on how to hedge? Someone is shaking in their boots in RC! Let's see how you protect your customers! Really! People are loosing real money here! Do you even know the effect or folks in retirement can not afford to loose anything? read more

I've had great experiences with wealthfront financial tools/services and customer service. I'm not really sure why it's poorly rated it's better than most. read more

Wealthfront is good but I really find it annoying that their 2 factor doesn't work with Mint. Betterment, Fidelity and Schwab (and probably others) work fine. read more

My intention is not to totally"rip" wealthfront, but Sigfig outperforms them, and moreover, sigfig's funds are also more liquid. Wealthfront tends to tie up your money a bit more, and has more limitations on withdrawing your own money. read more

I am not sure where to start, but I hope my review will reveal some light of that type of investment. I invested $12K in Wealthfront at 2015, June 05, when DJIA was 17849.46. I selected risk grade of 8, which is mostly stocks. You can see a picture of their investment here. So after 1y and half, you can see their performance here. https://drive.google.com/file/d/0B0_Q2UMcCHIJN1U0YUh5NVQ5c3c/view?usp=sharing They had $1873 in harvested loses and the stock market is over 10% in the time I am writing this review. Even on my account shows that natural resources have 4.4% gain, that segment was losing big money for 1 year in my portfolio. Foreign stocks are also all time high, but in my portfolio they are negative of 6%. Emerging markets is probably a scam, so about negative 8.7, and for the majority of 2015/2016 that segment was in the double % loses. So as you can see on the picture after accounting game which brought over 10% over the base amount, at the time when I withdrew the money they showed 2.45% return. So, lets summarize their subliminal performance. Please, note I am in the free service bracket which is below $15K. So for an year and half I did not pay a fee, but they reported my income thru the 1099, for small amount around $300(the dividends). So with savings around 2% in the fee zone, 10% harvesting income and probably another 2-3% dividend income this year (please, note I have not gotten my 2016-1099) for ONE and Half year, they lost(or lets be more clear, failed to realize gains. After all, what is the purpose of using them?!) over 10%. Please, beware of that game. They have also one more interesting scheme developed. You can see my tweet here https://twitter.com/Vlad_Da_Great/status/791058615738261506 read more

I have been trying to help my wife set up an IRA with Wealthfront for the last two weeks. We are older and she doesn't use online banking. Turns out after trying a number of work arounds we have given up. Wasted a couple of weeks and a few hours online. Felt like they thought I was somehow trying to do something wrong, instead of helping my wife. I have had an account with them for a few years, will be interesting to see if I am able to get my money transferred. Pretty sad about the whole deal. read more

i found wealthfront reasonable, within the vast number of choices for robo-investing. i put, for me, a decent amt of $ with them a year ago, and performance was solid, as expected. the tax harvesting is a bit specious, but nbd with that the problem i have had with wealthfront, and the reason i have oredered the termination of my account, is that each and every time i try to speak reasonably with a human at wealthront, for customer support, i come away feeling disrespected. Their help people have all had a snippy know-it-all condescending arrogance. And when Ive asked to speak to a supertvisor or manager, they refuse my request, tell me to email, and then hang up on me. Appalling! and when I complianed via their cumbersome email process, they made no effort to work things out reasonably. also heads up that, if you want to terminate wealthfront, they will try to force you to move your positions to a new broker. take care with this--unless you are good with a huge number of positions ending up at a vanilla brokerage acct, where they will, at least eventually, need to be sold--at your expense. consider also the tax implications of liquidation by wealthfront. but make your own choice as to whether wealthfront shd sell out your positions, into the market, and send you ypur money, vs tranferring positions to a different broker entity. since all transcations are free to the customer, and since wealthfront does in fact pay for transactions, no surprise that they try to push you to move positions, instead of liquidate. whatever the case, if they dont fix the culture of their customer support, you will not be pleased as a customer, and their business will not be what it might have been. me? i got pushed over a line--my money and i are gone from wealthfront and will not return. read more

I don't have to worry about my money. Wealthfront puts it to work for me, automatically reinvesting dividends and harvesting losses to help me save taxes. read more