This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

My regular dentist, in Granbury, recommended I see an endodontist regarding some resorbtion going…read moreon in a tooth of mine. I was very pleased with Dr. Shin and her staff. Very attentive and did a great job explaining the situation, and, lucky for me... It's a wait and see sort of thing. So based on today's experience with a consultation, 5 stars! I hope it's a long time before I'm back. Bottom line: Take care of your teeth.

Terrible management and extremely unprofessional. I would not go here. There are many professional…read morekind offices nearby.

Please do not trust your teeth to this dentist. After a simple filling session, I came away…read moreneeding oral surgery thanks to his practices. His staff is fantastic, but the dentist himself is incompetent and really rude. I came out of a deep cleaning/filling appointment in terrible pain, and I am now having to have his work corrected by an oral surgeon. He won't even admit that the pain started with his work. "It is probably a coincidence," he said... well, I better buy a lotto ticket if the abscess that started growing in my mouth the day I saw him was just a "coincidence" and had nothing at all to do with the needles he stuck in my gums. He was also extremely unempathetic about the whole issues, and didn't seem to care at all whether I was in pain. There are a ton of dentists in Weatherford--be safe and steer far clear of here!

After a year of not waiting to post this I decided to to warn others. I booked an appointment and…read moreshowed up 30ish minutes early and was told they were running behind on an appointment which was fine! Around 2 hours later they could see me. I was going in for a routine root canal, and walked out with emotional trauma and a unfixed tooth which I still haven't fixed because of the emotional trauma I experienced. I was seen by a Dr. A, I explained to the hygienist that I have a bad gag reflex and a hard time with dental work. She was amazing helped me through X-rays and was overall amazing. The dr. did not care and when placing the the clamp shoved a dental block after explaining that I cannot open my mouth wide he continued to shove it, and had no care. The clamp around my tooth became undone, and had to be reclamped and the dr. Clamped my lip I tried to tell him he wouldn't listen finally he noticed the blood. He gave me the numbing shots and told me if I needed more to raise my hand. I immediately felt the drilling in a very painful way. I raised my hand and mumbled I am in pain. Dr. A and I quote told me "your not in pain it's just bumpy" what does that even mean? He gave me another shot because I continued to advocate for myself. I was done with him, I asked the hygienist how much longer this would take she told me probably another 3 hours. Even though my sister and dad had the same procedure done and it only took 45 minutes to an hour. Dr. A explained I was only 25% done. So I left without the procedure done because of Dr. A's actions and overall making me feel like I was dumb for being in pain. I do not blame the hygienist or the front desk lady because they were amazing but not their horrible boss. Dr. A is not listed on the website anymore.

WORST experience ever! Dr. Martinez was very nice, but it was the office staff between both the…read moreAledo and Ft Worth office. In February I went to the Aledo office for a root canal on a lower front tooth. Dr Yelton did the root canal (for $1,500 WITH insurance), but the pain and sensitivity never went away. Fast forward to August when I couldn't take the pain anymore. Tried going back to the Aledo office, but every time I called, I was told they could only get me in on 2 different dates, but both at 11am. Thankfully (I thought) the Ft Worth office got me in about a week later. After getting there, they did x- rays, decided I needed a 3D X-ray, and had me sign a consent. No co-pay given. Nothing about money. I assumed it was all covered since it was a tooth that their chain had already worked on. Then the Dr came in, said for some reason that the root canal did not take and recommended a re- treat of the root canal. Then he sent the office staff in. Apparently, I had a $710.80 credit from February THAT I WAS NEVER TOLD ABOUT. So the root canal after the credit taken off would only cost another $670 dollars. Without the credit it would have been $1,381. I cannot afford that. I personally think to pay over $2,000 for 1 tooth is ridiculous. So, I told them at this point I just wanted it pulled. Of course, their office could not do that, so they offered to refer me to an oral surgeon. BUT, since I did not agree to the recommended treatment, the office manager decided they were going to charge me for the consult and the 3D x- ray, therefore talking my credit/ refund down to $367. Again, they NEVER told me about a charge for the visit or the 3D x-ray, they actually made it seem like it would be covered! This place is ridiculous and wants nothing but your money. My regular dentist was even very upset when I called and told them, especially since they didn't even offer me antibiotics. HIGHLY RECOMMEND NEVER USING THIS PRACTICE!!

Utterly Horrible. We arrived at 9:15 for a 9:30 appointment. My son was called back for xrays…read morerather quickly. Then sat in a hygienist chair waiting for 40 minutes... at 10:15 I asked when he was going to be seen. The office manager came in and I asked how much longer it was going to take for him to be seen. She told me they schedule for 90 minute appointments. At this point we had already spent 50 waiting to see a hygienist. I asked why the appointment was made for 9:30 knowing we were going to have to wait for so long? She asked, "would you like to cancel these appointments"? (It was going to be my two sons today, and myself and daughter tomorrow.) I hadn't even considered that, but given the attitude of the "Office Manager" that was seemingly the best option. The Manager was condescending and smarmy when I was asking how much longer it was going to be. When we were walking out the door, I told her I was going to leave a review, the Office Manager calls, "bless your heart". Such an utterly disrespectful, unhelpful woman. I would encourage you to find another dentist. Unless you like being talked down to, your time disrespected, and being treated like you're an inconvenience... then this is obviouslythe place for you.

Office staff are rude, they cancel your appt with no prior notice, and wait times are horrible.read more

an hour ago NEW…read moreUnfortunately I wasn't able to make my appointment but my experience with the front office staff was enough for me to write this review. Nancy was rude and condescending to me, as I was trying to reschedule my appointment because I am pregnant and couldn't make it she persistently made it difficult to do so and was making personal remarks that were beyond unprofessional. I attempted to call back and voice my concerns and discomfort she immediately started to yell at me and say I was " tongue lashing " at her and as I was letting her know I'd like to speak to her manager she yelled at me and then hung up the phone on me. I've never received such biaed unpleasant service before. I attempted to apologize that she felt that way although she never apologized to me. Very unprofessional behavior.

Let me start by saying that I am truly every dentist nightmare. I have anxiety and a low pain…read moretolerance. However, the entire root canal procedure from the moment that I walked in the door to when I left after the procedure, milkshake in hand, was pleasurable. The facility and staff are both welcoming. I was well taken care of from the beginning to the end. The staff is well trained, the facility has state of the art equipment and Dr. Struble is informative with a great bedside manner. I highly recommend their services. It was well worth the drive.

Absolutely love this place! They are super caring, and listen to everything I have to say. The…read moreoffice experience was above my expectations. The dentist is always concern about my outcomes and makes me feel comfortable and confident in my care. I was going to another local dentist and had the worst experience. Unprofessional staff they had there, this was a relief when I had my first visit at her office here! I will be back

Dr Klassen does not listen to her patients, is not thorough in her examinations, and is…read moredisrespectful. When visiting I understood the stare of my teeth but Dr Klassen gave me hope that we could fix the issues. After the 3rd visit, in the middle of prepping me for yet another root canal, she tells me dentures would probably be my best route. Only after thousands of dollars in did she volunteer this information. I had previously asked her to remove a tooth that cause severe pain and she said she thought she could save that to only be removed a few months later. When I confronted her about this she said she thought she could save it once again. Now I go to get a second opinion about dentures and not only does the denture specialist tell me that in good conscience she cannot remove my teeth for dentures but that a root canal crown that Dr Klassen put in had a huge cavity on it. One of the most recents. I just saw Dr Klassen a month ago and when I asked her about it she says she didn't see it. Not sure how she could miss it since I could see it with the naked eye. On top of this, I am clearly upset and she proceeds to laugh at me crying. Horrible, horrible woman! At least her staff is nice.

Starting my dental plan with Dr Millar. The hygienist, Briggete, is exceptional! I needed a deep…read morecleaning and she saw I was nervous and numbed me beforehand. I felt nothing. Very professional and supporting staff. Looking forward to working with Dr Millar Next week.

The reception there is very kind and very welcoming. I was extremely nervous and anxious about…read morebeing there and they weren't having it. They actually made me laugh out loud. Its almost impossible to find a dentist like that. Im in the process of getting dentures and he really seems to care for your wellbeing. They made me feel like family.