This dental office engaged in what I believe to be improper and potentially fraudulent billing…read morepractices. I was overcharged for services, including duplicate charges and services that were also billed multiple times to my insurance provider. After contacting my insurance company directly, they provided a detailed explanation of benefits confirming that my total out-of-pocket responsibility was $722. Despite this, the dental office charged my card $1,419.60 -- nearly double the verified amount owed. Additionally, I scheduled my care with a specific dentist, but for my second visit I was seen by an associate due to the original provider's unavailability. Although this change was not initiated by me, I was assessed a $75 "new doctor" fee. Charging a patient under these circumstances is misleading and raises serious concerns about billing integrity. When I attempted to resolve these discrepancies, I encountered repeated resistance. I was forced to make numerous attempts to obtain a refund, and while a partial refund was eventually issued, the office still owes me over $100 based on the insurance-approved amounts. Rather than addressing the matter in good faith, staff refused to engage in meaningful resolution and instead directed me to "take it up with my insurance," despite the discrepancies originating from their billing. The situation escalated further when the office contacted law enforcement and accused me of harassment simply for persistently requesting to speak with a manager regarding a legitimate financial dispute. Following this, they ceased communication entirely and appear to have blocked my phone number, effectively preventing any further attempt to resolve the issue -- including contact with corporate oversight. Throughout this process, staff provided inconsistent and demonstrably inaccurate information, much of which directly conflicted with documentation from my insurance provider. These actions raise serious concerns regarding compliance with standard billing practices and transparency obligations. Based on my experience, I strongly advise against doing business with this office. Patients should be aware of the risk of being overcharged, improperly billed, and denied appropriate resolution when discrepancies arise.

My regular dentist, in Granbury, recommended I see an endodontist regarding some resorbtion going…read moreon in a tooth of mine. I was very pleased with Dr. Shin and her staff. Very attentive and did a great job explaining the situation, and, lucky for me... It's a wait and see sort of thing. So based on today's experience with a consultation, 5 stars! I hope it's a long time before I'm back. Bottom line: Take care of your teeth.

Had my first ever root canal on Tuesday, and I was very anxious. The doctor explained everything so…read morewell and was so friendly at the consultation that most of my anxiety was gone when I went to my appointment. Very professional and sweet staff who called the next day to check in. Definitely recommend this office!

After a year of not waiting to post this I decided to to warn others. I booked an appointment and…read moreshowed up 30ish minutes early and was told they were running behind on an appointment which was fine! Around 2 hours later they could see me. I was going in for a routine root canal, and walked out with emotional trauma and a unfixed tooth which I still haven't fixed because of the emotional trauma I experienced. I was seen by a Dr. A, I explained to the hygienist that I have a bad gag reflex and a hard time with dental work. She was amazing helped me through X-rays and was overall amazing. The dr. did not care and when placing the the clamp shoved a dental block after explaining that I cannot open my mouth wide he continued to shove it, and had no care. The clamp around my tooth became undone, and had to be reclamped and the dr. Clamped my lip I tried to tell him he wouldn't listen finally he noticed the blood. He gave me the numbing shots and told me if I needed more to raise my hand. I immediately felt the drilling in a very painful way. I raised my hand and mumbled I am in pain. Dr. A and I quote told me "your not in pain it's just bumpy" what does that even mean? He gave me another shot because I continued to advocate for myself. I was done with him, I asked the hygienist how much longer this would take she told me probably another 3 hours. Even though my sister and dad had the same procedure done and it only took 45 minutes to an hour. Dr. A explained I was only 25% done. So I left without the procedure done because of Dr. A's actions and overall making me feel like I was dumb for being in pain. I do not blame the hygienist or the front desk lady because they were amazing but not their horrible boss. Dr. A is not listed on the website anymore.

Nobody every WANTS to have a root canal..... but if you need one see Dr. Loth. I had mine done 10…read moredays ago and am eating bagels and potato chips now. I was in & out of there in about 45 minutes. From discussions with my friends this is NOT normal.... 2-3 visits... pain and many hours in the chair is what they got! Dr. Loth and here assistant were like Edward Scissorhands. Always with the right tool ready to make my experience pain free and quick. I really can't believe how much of a non-issue this whole event was. Driving to Arlington from Fort Worth at 1 pm was more stressful. Really- don't put off a root canal because you are afraid.... go see Dr. Loth, she is pretty amazing! Oh ya- she races cars and rock crawls Jeeps, so that makes her pretty cool too :)

Dr. Loth rules! I had a root canal redone and she explained every little step of the process. I…read moreknew exactly WHY I needed the root canal redone (from 10 years ago) because she educated me very well. I also didn't have any pain after the procedure.

Was referred to this office by my dentist. The entire front desk is so sweet and welcoming. I got…read moremy root canal and they made the entire process so fast and I feel so much better. I'm a person who struggles with high anxiety and they made me feel so comfortable. Go here! Amazing doctor & staff.

No one here should be working in medicine they refused to treat me because I made noise while they…read morestuck a massive needle in my mouth, gaslighted me about the pain I was feeling from a dying tooth. If anyone from this office is reading this, find a new profession because empathy and sympathy are part of the job in the medical field. No one in third office would even look me in the eye after not to mention having to wait an hour after my scheduled appointment time before I even saw the doctor, who is a massive asshole btw.

I am a new patient in this area for my dental care needs. Granbury Endodontics was highly…read morerecommended by Berry & Berry. I have a beloved dentist/endodontist in San Diego but thought I'd give Dr. Nieves a try. From the moment I walked in, until my check out, the staff were professional and courteous. I felt like I was walking into my office in San Diego. Dr. Nieves was impressively knowledgeable and kind. I have a minor phobia about dentistry but he made my anxiety fade. Overall, my experience for my initial experience was amazing. I highly recommend giving Dr. Nieves your business if you ever need his expertise.

Dr. Nieves and staff are fantastic and welcoming. They answered all of my questions and made sure I…read morewas comfortable the entire time. If you're looking for someone to help with tooth pain or a root canal or anything like that, Granbury Endodontics is the place to go. I'd say I can't wait to go back but I don't think I'll need to anytime soon!

Absolutely love this place! They are super caring, and listen to everything I have to say. The…read moreoffice experience was above my expectations. The dentist is always concern about my outcomes and makes me feel comfortable and confident in my care. I was going to another local dentist and had the worst experience. Unprofessional staff they had there, this was a relief when I had my first visit at her office here! I will be back

Dr Klassen does not listen to her patients, is not thorough in her examinations, and is…read moredisrespectful. When visiting I understood the stare of my teeth but Dr Klassen gave me hope that we could fix the issues. After the 3rd visit, in the middle of prepping me for yet another root canal, she tells me dentures would probably be my best route. Only after thousands of dollars in did she volunteer this information. I had previously asked her to remove a tooth that cause severe pain and she said she thought she could save that to only be removed a few months later. When I confronted her about this she said she thought she could save it once again. Now I go to get a second opinion about dentures and not only does the denture specialist tell me that in good conscience she cannot remove my teeth for dentures but that a root canal crown that Dr Klassen put in had a huge cavity on it. One of the most recents. I just saw Dr Klassen a month ago and when I asked her about it she says she didn't see it. Not sure how she could miss it since I could see it with the naked eye. On top of this, I am clearly upset and she proceeds to laugh at me crying. Horrible, horrible woman! At least her staff is nice.

Doctor Attar did a root canal for my wife and this was the best experience she ever had with a…read moredental procedure. Very kind and professional and the staff was very friendly and knowledgeable.

I had an infective tooth that had a root canal. The DR was able to explain everything to me and…read morehelped me through this painful issue. They provided top notch care, listened to me and provided a great experience. This is my forever endodontics home. Great office experience as well.

This is one of the few places I've given 5 stars to that I hope to not return anytime soon . I was…read morereferred here by my dentist ( Gateway Dental which I highly recommend) for the second root canal I've ever had . My first root canal they were able to do at the dentist, but this one I was referred to a specialist. It was an emergency and I was in a lot of pain . Dr. Saunders and the Essential Endodontics crew made the pain go away in less than 2 hours . I also received a call the next day to make sure I was okay . If your dentist sends you here don't be scared, the worst part is when when they numb the area as they are going to work on , you will feel close to nothing during the procedure. If you have had a cavity you know what I'm talking about. They also did a great job to make sure I understand the cost before they started.

Office staff, techs, and doctor are all friendly, helpful, and answers all questions. 2nd Root…read morecanal being done and came back here to have it done. I would recommend coming here to everyone. Was referred by my dentist office - Dr Megan Elam in Bedford.

I was referred to Southlake Endodontics by my dentist Dr. Lauren Drennan of Davis Family Dental…read moreCare, which btw they are awesome too, highly recommended. I was seen by Dr. Chad Allen who is very awesome. Although I don't like to be kept waiting, that aside Dr. Allen made me feel comfortable from the start. As soon as he walked in to the patient's treatment room, I had no doubts of his abilities. He told step by step what I should expect, even though I wasn't nervous. They have really good tunes going on the radio which made the whole visit comfortable. I've been recommending Dr. Chad Allen of Southlake Endodontics to my neighbors, family, etc. In fact I had to seen him again because I kept feeling sensitivity on the tooth that he worked on (no problems found due to the procedure), and on the way home stopped by Tom Thumb store in Grapevine and was talking to the cashiers. And I had told them about Dr. Allen and one of the ladies said she was looking for a Doctor because she needed a root canal. I talked up Dr. Allen because he truly did an awesome job. Truth be told even after the procedure I truly had no pain whatsoever. This man knows what he is doing and I highly recommend him, and to make this even great. His staff are awesome too from his assistants, to the front desk people. I really don't make any recommendations, but I can't help but to recommend Dr. Chad Allen. I've no doubt that the other doctors in this office is as great as he is, even though I have no dealings with them. Thank you Dr. Chad Allen and your staff. Hope you enjoyed the donuts. :) Jay

I have to say Doctor Remmers is beyond amazing ! Although he has retired there is not a better…read morespecialist anywhere. I love him to pieces and will have to say he made the whole office brighten up especially since he took pain away!!!!!!!! The only reason for the 4 Star is that the front desk is not organized well nor do they have a good system for helping a patient in pain. YEars ago the front desk was wonderful! Micha who is also now there is meh - no empathy and borders on being rude. Other then that the practice is wonderful!!!!! Although never the same without my favorite doctor.