We are a long time, subscribers to Carolina's HVAC and plumbing services…read more Chad finished our six month inspection of both our systems yesterday. He was thoroughly competent and friendly. The inspections lasted two hours and were thorough, with a report card that was honest and easy to read. We are totally satisfied with this company.

I signed up for their annual service plans on my HVAC units and generator. I paid a monthly fee. It…read moreseemed to be a very long time since I recall them coming out to service my equipment. I called and they verifies that it had been 8 month since my HVAC service 14 month since my generator. My winter HVAC service was skipped and my annual 2025 generator service was skipped......however I had paid for them. The customer service person did not seem to care in the least and actually told me I should have called them to schedule the service. I asked to speak with her manager (Mason) and he never called me back. Worst customer service I've experienced in a very long time!

We are so pleased with B & K Services. They installed an HVAC system for us years ago and always…read morehonored their warranty with no questions asked! The technicians they send have been knowledgeable and personable. We are very grateful for this firm.

Got two quotes B and K had the lower price. The work was neatly done. Good price, good work and…read morenice people.

TERRIBLE experience with this company. The York unit we bought and had installed had a bad coil…read moreafter 6 months. They sent one crew out to fix it and two days later it didn't work again. They sent another crew out who bad-mouthed the first crew. We were out of AC for 8 days in 90 degree heat. Poor communication, poor followup and they are under new management. Phil Esposito's no longer owns the company. They may be cheaper but sometimes you get what you pay for

As of today, we were forced to install an entirely new HVAC unit to replace the one we purchased…read moreonly 15 months ago from Energy Sharks. The original unit we were sold is no longer manufactured with replacement parts available. After waiting extensively for a resolution, we ultimately had no choice but to move forward with purchasing a new unit - this time the correct size. During this process, we also learned that the explanations previously given to us, by Energy Sharks ,that the problems were due to using the wrong filters, that the system was filthy, and that nothing could be done - were false. The new installer worked directly with York to help us secure another unit, but we still incurred an additional cost of $6,200 for installation. In total, within just 16 months, we have spent over $15,000 to have a functional HVAC system - double what the actual cost should have been. My concern remains that others may be misled or treated as poorly as we have been, and I do not want additional consumers to experience the same level of frustration and financial burden. I would encourage everyone to just look through the recent reviews to see how bad this company has become. New ownership came with horrible people.

I got home at 5:00 p.m. and realized there was no heat. I called absolute climate control and they…read morehad someone out here before 6:00 p.m. The gentleman that came was so professional and thorough and unfortunately had to come back the next day. But he showed up a little after 8:00 a.m. and not only my unit but all my ductwork, return etc. I need a part but everything is under warranty. Just love absolute climate control.

Be Aware! Apparently this company has a new owner so reviews…read moreare for previous owners. We had a reliable & HONEST, Knowledgable HVAC person, unfortunately he passed away and we are now looking for a new, reliable, honest HVAC company. I read yelp reviews most of which were positive for this company. Later we find out the positive reviews were before the company was bought out 2 weeks prior to our appointment. Anyways, we called... the first person that answered said we couldn't have an appointment for a few weeks, but we needed someone to service our units ASAP so they agreed to send a person out the next day. This person they sent was nice, however the spring service provided was unlike any other spring A/C service I have ever had before and not in a good way. When asked if the coolant would be checked i was told "it seems good, it feels cold" every tech previously hooked up gauges and actually checked the pressure and added if needed, but here I was told the "boss man would need to come out for that" and oh yeah, I would also need to pay an additional service fee for that to happen (I understand and expect to pay for additional coolant to be added). I mentioned that I heard a noise similar to the noise the other unit made when the capacitor went out, I was also told I would need to pay an additional service fee for the "boss man to come out". To sum it up, I was expecting an HVAC professional to come service our units, checking the motor, wiring, capacitors, voltage, etc. as we have had in the past. What we ended up with is paying somebody $238 to squirt the units off with a hose and telling us we would have to pay more and schedule another appointment for a real HVAC professional to come out. Buyer Beware!

Heat went out Sunday evening. Called 24-hr line and Tracy said a tech could be here 9:00-9:15am…read moreMonday. Cody arrived @ 9:00am. After diagnosing problem he had to go across town to get a motor for my unit. By 11:00am he'd installed new motor and was on his way to next job. Totally satisfied with service & costs. Won't hesitate to recommend them.

AC went out on a brutally hot summer day (of course). Called Palmetto (after calling around and…read morehearing "we can send someone out in 3-4 days"). Tracy answered the call. She was friendly, professional, and put us on the schedule for the next day. Cody showed up as scheduled. He diagnosed and fixed our issue in under an hour. Service all around was excellent. Pricing seemed fair. Palmetto will always be our first call for heating and AC issues.

They fixed our A/C which broke about a week later. Of course it was on the weekend. A person could…read morego crazy calling their answering service. When the technician calls back if the call is dropped you have to call the answering service again. It took about 6 times to have a successful communication.. The technician said he would have us set up for Monday. The office would not give any indication of when they were coming. Sitting in the hot house for 7 hours waiting is not fun.

Always good to do business with Gen Air. Workers are always prompt, courteous, and clearly…read moreknowledgeable and efficient in their work.

I have used Primus since about 2005. Highly recommended. Great service, very honest. Great for…read morediagnosing HVAC issues and replacing only what needs fixing and not suggesting unneeded repairs. Primus just did a full replacement for a family member of mine in a single long day to minimize any time without AC. Look Primus up next time you need services or repair.

*****Update. Not an hour has passed since this review was posted that Primus resumed the harassing…read morecalls informing me that I have 24 hours to pull this historically accurate and factual posting or he would sue me for "Slander". ****************************************** Concerned about the hidden cost of service? TIP: Check costs before you invite anyone out to work on your system(s). I found Primus's $85 trip charge to be somewhat reasonable. But the cost of Freon? Not so much. A quick check on eBay indicates these folks pay not more than $25 per pound of R22 for their Freon and then charge you the stated price of $100. When asked why, the smug response was .. "Well, that's capitalism." My response .. "Well, when you charge 4 times what something costs, that leaves the consumer feeling ripped off. So here's something else about capitalism you should know. People won't use you when they feel ripped off." My thoughts: There's just something not right about being told I should be happy about being ripped off simply because "That's capitalism". That would be why I concluded the call. I suppose the vendor subsequently decided our discussion wasn't over, so he immediately called back to lecture me, rather aggressively. I hung up. A few seconds later, he called again. I didn't answer. So in the end, the decision to not use Primus is more than justified by their absurdly expensive (in my opinion) Freon and their aggressive response to (pre)customer feedback.

We've used Air Pro for years. We were recently out of the country when our AC went down on a…read moreSaturday. The inside temp was 88 degrees for our cat. After a call on Saturday evening, Lonnie was out mid Sunday morning to make the repair. They are efficient, do quality work, all at a very reasonable and fair price. We are grateful for their customer-oriented service. They have earned our trust on service call after service call.

Omg, where do I begin. This is a great company these people are honest, reliable, professional and…read morefriendly! After years of using the same person. I wanted to switch it up and use Airpro , I am glad I did . I called the phone number listed on the website and I got someone right away . I didn't have to wait for someone to call me back , the next day . Someone came out before lunch like the man( Lonnie) on the phone had said. When the guy ( Chadrick ) got here he was so nice and told me what was wrong with my AC unit. Let's just say I was totally blown away by the reasonable prices I was given. I recommend Airpro to all my friends and family! These people here know what they are doing! If you looking for a great Heating and Air company these people are what you are looking for ... they will have my business for years to come! Thank you Airpro