Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

I lived in an apartment complex that had a hired deal with Jensen's carpet care, so we didn't have…read moreoptions as to where we went. I would just say I was not impressed with the service. Quite honestly, I'm not sure if they ever really cleaned... our carpets still had dirt on them. The service was also quite pricey. I would not recommend; I will not be using this service again.

I was moving out of my rental and needed my carpets cleaned professionally and he made time for us…read moreand came very quickly and did a great job! I have no complaints! Will hire pro steamer again!

Mike cleaned our carpet 10/29/24 - it is very clean!…read morennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

They did a fantastic job. The carpets look great. Would definitely recommend them. Our stairs were…read morereally stained and they look beautiful.

We had just moved into our house and notice a pet odor that need to be addressed and wanted to…read moreclean the carpets while the house was still empty. Our Realtor Diane Campshure Walczyk referred us to your company. Gary came out the same day for an estimate and also arranged for his crew to come the same day to cleaned and mitigate the pet odor. Excellent customer service, thank you Gary, and your crew for an amazing experience and quality work. We will definitely be calling on your company for all of our carpet cleaning needs.

Go get carpet fresh sprinkle on carpet , vacuum off and done. That's what the service amounts to.read more

Great service! The technician was superb and did a fabulous job on a tough tough carpet!!! Very…read morehighly recommend.

Taylor did a great job cleaning the windows and screens. I highly recommend her. She got here…read moreshortly before 9 and never quite til after 3:30 when she was done. She never took a break. Very reasonable rate.

From the owner: Fresh Aura Cleaning is a business that offers many services, and not only is the work worth the…read moremoney, but the work is done with passion.

Best thing John was on time, after that downhill. Never introduced himself. Came in the house and…read morejust started flipping lights on/off and started moving things. Put his phone and other things just anywhere. Did not communicate at all. We found a broken tv antenna cable after he left that my husband had to fix. Used our water faucet outside, didn't know he did that because he did not communicate with us. After trying to sell us his chemicals and taking our payment for services he just left. Not a good bye, are you satisfied, nothing. And he left these little grey sponge blocks, don't know what they were for. My husband's bowling ball was in the middle of our memory foam bed. No customer service or courtesy at all from this guy. I let this man into my house, he should be respectful. Before going to bed our carpet were still very wet. We had opened all window & doors with ceiling fans on since John left. The next morning carpet felt crunchy, not soft like it was. But the worst part I awoke to a wet dog smell. The whole house smelt terrible! I will have to hire someone else to re-clean my carpets. More expense. I will NOT be using this company again. Poor customer service. Filled out email survey sent to me immediately after payment. Called 1-888-637-9842. No respones. BEWARE!

Stanley Steemer (Ward Management Services dba) in Green Bay, recently cleaned carpets in a living…read moreroom and hallway and was supposed to use deodorizer. When I entered the place, it looked like they did not do a good job and smelled like pet. I re-cleaned myself and took pictures of the dirty water and will attach here. I contacted them twice and sent them my pictures and received no response. I suggest you go elsewhere if you want a clean carpet.

Did great work on my living room carpet today. Fairly priced, too. Owner is super friendly and I…read morewas happy to support his local business. Will definitely be calling in the future to get my couch cleaned, and my carpet cleaned again!

We are very pleased with the carpet cleaning recently performed by Steam Pro. Andy is extremely…read moreaccommodating and made sure some of our additional concerns were remedied. We are grateful for all he has done for us on two different occasions after having minor flooding under our basement family room carpeting. We will continue to utilize Steam Pro for all our future carpet cleanings.

They did our weekly laundry for sometime and I was very pleased with the service. They came right…read moreto our door to pickup and dropped off our cleaned laundry. Very friendly people

Exceptionally well done dry cleaning. Probably the nicest I've ever experienced. Also the most…read moreexpensive I've ever experienced. Be flexible on your pick up day. They don't dry clean every day so getting something same day or even next day probably isn't going happen.

I can't say enough about how awesome they were and the EXCELLENT job that they did! We have a giant…read morecarpeted basement that we thought we were going to have to replace the entire carpet because of the condition it was in and the amount of stains it had! They removed all of the stains from over the years that we thought were permanent! They were friendly, prompt and so affordable! I am thoroughly impressed and would highly recommend them! Thank you again!!

Wasn't impressed when he pulled up in an old van. Very direct and condescending. Would not want…read moreto work with someone like that at all. And this is the response I get from him via text. Stay away!!! Your house smells like a giant animal turd be happy I even walked in the door. That was the lowest thing anyone's done to me in 33 years of working my business I hope everything turns to mold you deserve it.

Sabrina and her team did a great job with short notice when I needed someone for a move in…read morecleaning! They did the carpets and cleaned from top to bottom! They even worked around my 2 dogs who wanted to help! Thanks for the amazing service and will be using again in the future!

The 2 stars equals the cleaning...they did a pretty good job. My complaint is the pricing. She…read morecharged us $2,200 to deep clean my new home, and all the other companies were half the price. She also told me I need to pay for wear and tear of her vehicle and time in the drive. I wish my job would cover that. Unrealistic...she also cancelled on me, I need reliability. I know she has done that to other homes she cleaned, so I'm out. Would NOT suggest them. From Sabrina's response it's obvious how abrupt she can be. Be aware if you decide to hire them. Side note, my name is indeed Laura! So don't try that fake account accusation.