After initial phone call, no one ever returned phone calls or emails. Don't waste your time and…read moremoney.

I was able to order my passport with the 15-day (business days) timeline. I received exactly on…read moreschedule. It was easy to speak to customer service to answer questions. Make sure to call them and ask when they are available for processing. For example, I called on a Monday, and they were not available to start processing new applications until the next Monday. Therefore, my timeline turned into a 4 week process instead of a 3 week process. I also thought that the price was reasonable compared to other similar services. Verified by US State Department as well based on their website.

We arrived home early Wednesday morning from our amazing trip to Southern Italy. I can't speak…read morehighly enough about the entire trip.......the hotels, private car transfers, guided tours and locations in Southern Italy were all excellent. We very much liked the Hotel Continental in Sorrento. Great location and very comfortable and scenic room. Perfect for the week in Sorrento. Also loved the Masseria Villa Verde in Fasano and the Borgo delle Pietre in Agrigente. Lovely rooms and great service. Of course, the food throughout Italy was amazing, however we had one of our most memorable lunches at Borgo delle Pietre. A big plate of sliced tomatoes, fresh mozzarella, basil and bread and paired with a bottle of local red wine. A very simple meal ---- entirely delicious! All of the guided tours were led by excellent guides and all private car transfers were on time (always about 15 minutes early). It was a very good decision to hire the private car service throughout our trip so we could relax and enjoy the scenery. This was a dream trip come true!

If I could give 0 stars I would... she's only in it for the money & is very unreliable if you're…read morenot going to make her a fortune. My family was very excited to work with her and invested a lot of time and effort into planning a trip with her. We were all very excited for this trip because of all the activities she offered us at first. All of the sudden (VERY LAST MINUTE) she told the family member that was planning it for our group, that "she cannot understand" them. My family member is an immigrant but has lived and worked in the US for many years and speaks perfect English. With everything going on politically it did not give us a good feeling that ALLLL of a sudden she backs out and completely wasted our time and made us feel like we weren't important enough for her. She even went ahead and made a few derogatory comments about the questions and details my family member was asking about. After talking to many other people that have traveled with her...they have NOTHING nice to say. She will get your hopes up and leave you stranded last minute if she notices you will not make her a lot of money. I would definitely not recommend traveling with her. She says she plans trips for "all over the world" but she can't even follow through for a trip within the country. VERY disappointed.

I enjoyed my 16-day stay at Stay Awhile Villas Malibu VERY MUCH!…read more I particularly enjoy the beautiful view and the unbeatable proximity to the beach, gym, and great restaurants. The outdoor shower is such a thoughtful touch, it makes daily beach walks easy and convenient. The space also features modern appliances and a well-updated bathroom, which adds to the overall comfort. Communication has been excellent, with friendly and prompt responses via text and email throughout.

We have stayed in several of their homes and have had a wonderful experience each time. Homes are…read morevery clean, have everything you need for a pleasant stay.

Excellent responsiveness. Good detail, helpful advice and customized service for a complicated…read moreitinerary. Highly recommended. They were even careful to follow up and respond while I was traveling. They suggested alternatives and a way to adjust plans mid way through our travels.

I contacted L&B in a pinch, Sebastian came through immediately, helped us even though most of our…read moretrip was already booked, and did it for a VERY modest price. We were so impressed with the way they helped us through everything, even while traveling, that although we are seasoned travelers who generally have booked on our own, we're realizing the benefits of a travel agent and would not hesitate to use L&B again. In fact, we plan to!

Matt S. is super knowledgeable and knows the in's and out of the travel industry. He provides so…read moremuch attention to detail to his clients. He knows how to deliver the best trip you have ever anticipated!!! The benefits and options Matt sets you up with, there's just no way you could figure that out on your own without those agent connections. Thank you Matt can't wait to plan the next adventure with you!

We worked with Mari to plan our recent 2-week honeymoon all over Spain, and have already…read morerecommended her to friends and family. She listened closely to our interests and what we wanted to get out of the trip, and completely delivered when it came to the hotels, tours, and unique experiences. We were initially interested in visiting Spain and Portugal, but Mari helped us focus and narrow down which cities to visit - and for how long - given the amount of time we had available and what we wanted to do. We ended up spending all our time in Spain, and felt that we were in each city for the perfect amount of time. The itinerary was great and included a combination of relaxation and sight-seeing/cultural experiences. Thanks to Mari, the trip was so smooth and we didn't have to worry about a thing. It's a trip we will remember fondly forever.

This company is an absolute scam. Do not use them, they took my money and are simply not giving me…read morean answer on my refund after I decided to not use them. I spoke with someone within 24 hours of placing my order and told them I no longer wanted to continue and they advised cancellation within 24 hours was entitled to a refund, however it's been over a month and there has been no response from anyone about where my refund is. Awful company, and they're more expensive than expediting through the USPS.

Worst communication issues I've ever experienced and a waste of $200. They hung up on me when I…read morerequested a refund after I ended up not using their services. This place is TRASH. What an embarrassing place to work for.

Erica curated a group trip that perfectly balanced relaxation with adventure in Montana. Growing up…read morein Washington, I've always wanted to visit Montana with it being so close but didn't know where to start with planning. Transportation, food, lodging, and activities were all included and everything exceeded expectations. Thanks again to Erica!

I cannot thank EC3Travel enough for the incredible job she did planning my birthday trip to Japan…read more From the very beginning, she took the time to ask thoughtful questions during her intake process to understand my travel style, interest, and what kind of experience I was hoping to have. It made all the difference. She helped me build an itinerary that was not only beautifully organized and easy to follow, but also filled with experiences that felt personal and exciting. Thanks to her, I was on a smart timeline to book tickets for popular events before they sold out, and she even monitored airline prices to login an amazing fair for me and my husband. But what really stood out where the cultural tips, she shared to help me feel confident and prepared before I arrived, And the special touches she arranged with the hotel - Including birthday notes and extra perks that made the whole trip feel even more memorable. Every step of the way, I felt taken care of and genuinely excited. I couldn't recommend her more highly - her attention to detail, insight, and thoughtfulness made this one of the best trips I've ever taken. Thank you again!

The agents at FlightBroker are awesome! I would definitely…read morebook all my future travel plans with them.

Excellent Customer Service!! I have been booking my Tixs with them for over 2 years and never…read moredisappointed! Always on top of everything, prices are way lower than any online provider, along with fast and reliable communication IT'S A WIN WIN!! Def recommended :)

Amazing fast service!!…read more Living in WeHo area, dealing with passport services through the post office can be difficult and time-consuming. I went in early Tuesday morning to renew passport, and by Friday morning my brand new passport was already delivered to my door. The entire process was smooth, efficient, and completely stress-free. If you're in Los Angeles and struggling with the usual passport office process, I highly recommend using a professional passport service. It saved me so much time and hassle. Highly recommend!

Amazing service ! Needed to renew 2 passports for my daughters. Mark guided us throughout the…read moreprocess. Received passports in 7 days. Mark not only helps you process everything at the beginning, he also calls you throughout the process to let you know when it will be arriving/status. He called me the day before our passports were going to arrive and sure enough the next day they were at our doorstep.