After initial phone call, no one ever returned phone calls or emails. Don't waste your time and money.

I was able to order my passport with the 15-day (business days) timeline. I received exactly on schedule. It was easy to speak to customer service to answer questions. Make sure to call them and ask when they are available for processing. For example, I called on a Monday, and they were not available to start processing new applications until the next Monday. Therefore, my timeline turned into a 4 week process instead of a 3 week process. I also thought that the price was reasonable compared to other similar services. Verified by US State Department as well based on their website. read more

You guys are so stupid. These are the most depressed people on earth. Miserable vibe in this office. They sat with their butts glued to their seats as $$$$$ walked out the door. So dumb. Because of your defensive response you will lose more $$. All because you weren't savvy enough to know you had a YELP check in offer. After this lame experience I headed straight to 24 Hour Passport on Beverly. So much better. Great price. Great customer service and easy to park and walk in. Regarding these *ick-heads: So, if you see the photo I posted, they have a yelp check in offer that they will not honor. Bad business. Drove here on Wilshire with all that construction and parked, came up the elevator to be treated like they could care less about my business. The owner is stupid and arrogant for just sitting there and not honoring what they put out there. You saw my passport that is still valid in your office. You people are a piece of work. I just needed a renewal. This company continues to be defensive and attack the customer. Very stupid way to handle a bad review. I posted a screen shot of your valid check in offer. You are pathetic and I wish you luck with your social media. You get a big fat F. read more

AllStar Passports & Visas - Passport & Visa Services Near Me - Beverly Hills, California

Just booked that trip to Brazil and suddenly realized you need to get a Visa in less than 2 weeks? Need a Visa for China but the next appt at the Consulate is a month away and you live sooner than that? Well friends. You're in luck... I found myself in a similar situation where I just found out that I was able to go to Brazil however it would be a tight bind because the Brazilian consulate is a pain in the ass and the usual turn around time is a month to get a Visa...... I needed to act fast so I shopped around different Visa places and stumbled upon All Star. They handle all of the paperwork and make the process super easy. They can do a Visa for all of the difficult ones like Brazil, China, Russia, and India. Their Consulate fee is dependent on the country. Brazil and China is $160 regardless of whether you use a third party service like All Star or go through the consulate. Their fee is $99/person. *The trick for a lot of these countries is to not purchase the tickets or airfare till you even get the Visa. Because these flights won't even let you board the plane and yes they do check your Visa before you board like in my case. *Long story short, I was informed that it would take 2 weeks and I'd receive it on Tuesday and I did and I left on a Thursday.... Too close for my comfort but it is what it is. Just make sure your date on arrival on the Visa gives you enough to enter afterwards. If the date of the Visa is the 10th, and you arrive on the 8th. They won't you into the country... *Big ups to the Ladies who helped me. They were amazing and look no further to get your Visa. You're welcome. read more

Highly recommend. Used to renew a passport for a child (since the delay at the passport office is so long), and was very fast. Without all sorts of extra fees tacked on that some other companies charge... read more

If you need a passport in 24hrs, this is the place to do it! I'm an actor and booked a last minute job in Korea but couldn't find my passport anywhere. The federal building wouldn't give me a passport without a flight itinerary. And the client wouldn't book my flight without me having a passport! These guys took such good care of me and were able to get me a passport same day for just $350 more than the passport. I had a great time in Korea, AND was able to buy myself a new couch with money from the job! All because of Sierra!! Thanks guys!! Best, Alec read more

AllStar Passports & Visas - Passport & Visa Services Near Me - Beverly Hills, California

Okay, so I did not get any service done here. But the only reason I'm leaving this review is due to honesty and customer service at this place. I walked into this establishment on a Tuesday afternoon wanting to get a passport. I explained my situation to a young lady (I think her name is Kristy) that I needed a passport by a certain date. It was going to be in a month. After I spoke to her for a bit she gave me some suggestions and guided me on how I could get my passport at a much lesser fee than doing it with them. Since I still had time to do it. See...someone who truly admires there field of work will do such a thing. Some other establishment would have just quoted me a fee and have me do it with them. But not here. This is a truly honest place. Kristy informed me that they are known for expediting passports. She could of done the whole process for me if I had chosen to do it. But she said she wanted to save me a few hundred bucks. Well, I got my passport already. Went to the federal building and paid less than what I would of paid at Allstar...all thanks to Kristy. PHENOMENAL CUSTOMER SERVICE!!! read more

UH-MAZING. Extremely patient and kind! I'd recommend you have Ken help you with your passport or visa. He made sure we had everything and got us a visa to China within 24 hours. Our trip is in 3 days and they were so quick with their service. Name another company in LA that can do that? You can't! Our office cannot express our gratitude enough for the perfect customer service and experience Ken and the rest of the staff at ASPV. We will definitely be using them in the future if we need to! 10/10, would recommend. read more

After waiting at the Chinese Consulate for three hours (and a $63 parking ticket), I decided to take my chances at All Star Passports & Visas. I walked in and there was no line and I was greeted by a friendly agent. I was out of there in ten minutes. Like other reviews have stated, you pay the $140.00 Consular fee and the additional service fee of $140.00. Honestly, the extra fee is worth it. Everyone at the Consulate kept getting sent back. The agent at All Star looked over my application before submitting it. I definitely recommend this location for a stress free visa experience. read more

AllStar Passports & Visas was HIGHLY recommend to me by both, friends and family. They most definitely have a HIGH recommendation from me, they do their job so adequately and with great time convenience. Their staff is so friendly and helpful, this was by far my best passport experience I've had; as the staff did so well in helping me with any questions I had or that may arise. Will definitely be going back! read more

Wow, I got so lucky stumbling on this place!!! Lower fees than anywhere else, easy walk-in (no appt), nice ladies... took the stress out of applying for my Brazil Tourist Visa! I needed my tourist visa quick (3 weeks) and all the info online scared me that I would do the paperwork wrong, plus I couldn't get an appointment at the consulate... so I came here just for the passport photo portion and discovered they do all the visa submission for me. Their fees are lower than any other service agency that I looked into ($99)... they're walking distance from a Post Office where you need to get money order for consulate fee... they handled my application quick and easy, plus their online instructions regarding the necessarily paperwork you need to fill out and bring was the most simple and forward. Give them your business if you wanna take the stress out of visa tourist application! I could not be happier! read more

All I can say is WOW !! I need a VISA for BRAZIL in a month and these ladies took care of everything !!! from taking my photo, to completing the paperwork , submitting the paperwork to the Consulate AND picking the VISA up for me !!!! SUPER SUPER SUPER ! If you are in need of a fantastic ONE STOP SHOP ! THIS IS IT !!! FOR SURE - Dean Merli read more

Needed a new passport STAT for work as I didn't realize mine was expiring less than 6 months later - which is a no go in some European counties. AllStar helped me on site fill out everything with no waiting and held my hand through the process. They event took my photo in house and a nice girl helped me tie up my bangs with a paperclip bc I needed my full face showing in my photo. Ha! When the passport came in I was having an extremely busy day and needed to leave the next morning for my trip. The agency drove across town to meet me at a convenient location for me and hand delivered my passport so I wouldn't be stuck without on in the morning! As a business owner of 10 years I have high expectations in customer service and this company far exceeded those expectations! read more

Allstar , you guys are amazing!!!! Ken and his staffs are just fantastic! I needed passport renewal quick and they did it for me in one day!!!! They are straightforward, honest and very kind! I live in Italy and haven't driven for a long time so Mr. Ken met me near my hotel which was far from his office to hand me my new passport! Thank you again Mr. Ken!!!! I hope highly recommend Allstar passport and visas! Ju Oshiro read more

Looking for an agency that has UK visa expertise? Go with Allstar. They are seriously awesome. Allstar processed my Tier 1 (Post Study Work) visa application quickly, even though I personally had a case that was quite complicated! I won't bore you with the details, but I had a case that a competing agency (A Briggs) told me wouldn't be approved. When I contacted Allstar and explained my situation, Myra reviewed my evidence and the rules and reassured me that I should be approved according to UK immigration law. She then advised me on how to present my case with extra bits of evidence to explain a couple issues. Since she used to work at the British Consulate she really knows how the system works. For the level of support and knowledge they provide, which is quite exceptional, the fee I ended up paying them ($150 + $24 return-shipping) was a crazy-good bargain! Really, considering all the time and headache saved by being represented by Myra, I would say Allstar's service is worth at least twice as much as what they actually charge. They also provided a lot of great advice to me even before I agreed to pay them anything, so really there's nothing to lose by giving them a try! read more

God bless this little GEM!!! I was SOOOO stressed out when our au pair's Visa was denied. We had planned this glorious (and expensive) trip to Europe, expecting to bring along our au pair so we can have some childcare in the romance capital of the world. After waiting for FOUR (4) weeks, the UK Embassy in LA denied her. Given then we had literally NO time before our plane took off, AND we still needed to get the France visa,wtih a hectic law practice, and a wonderful 2 year old that I want to spend every waking minute with, I was literally STRESSING away when I googled this place. Myra is the name of the Godsend who runs this agency. She worked for the Embassy for 15 years, and get this - au pair's UK visa granted in ONE day - - they went and picked it up. And the best thing - they are SOOO affordable for their excellent service. I AM SOOOOO HAPPY!! I will ALWAYS use them from hereon forward, and refer everyone to them. THANK YOU MYRA and KEN! read more

This is a great service to work with rather than deal with paperwork issues at the Post Office. I dealt with Nubia and she was professional and clearly knowledgeable on what was required. Quick, easy and well worth the fees. I highly recommend them. read more

Not recommended. I was charged $750 USD(!) to process a single entry tourist visa for Russia and the visa still took 5 working days to be approved. Sierra website prices were less than half of this cost and the exorbitant price increase was simply justified as we are foreign citizens (even though we have previously had the very same Russian visas procured in the U.S quicker than Sierra and for a fraction of this cost). Customer service was poor with emails rarely returned throughout the process and staff seemingly disinterested or unable to provide any information throughout the process. Despite us paying an absolute premium for their services, it seemed as though I was putting them out when calling for ETA etc. I have dealt with a lot of different visa agencies and these guys were the worst I have come across. read more

What an easy experience to renew my expired passport. I needed to have a rush passport and I didn't have my itinerary yet. Korina was so helpful. While it was a little pricey, due to the rush, the ease, professionalism and knowledge as to what was needed was well worth it. I highly recommend AllStar Sierra Passports & Visas. My passport was even ready earlier than the date given. I drove over to pick it up and they were getting ready to close. They met me downstairs and handed me my new passport. Easy Breezy! read more

Fantastic service! My husband and I were applying for one month travel visas for India for this upcoming December - January and finding the entire process confusing. We contacted Sierra Passport and Visa Services to help us out, and they sure did! We mailed them all of our information that they requested (super simple: visa app, itinerary, their order form, and our passports), and less than two weeks later we have our passports with visas sitting in our hands.The service couldn't be easier and more stress-free, and efficient. Highly recommended! read more

These guys really saved me a lot of hassle and money. I had sent my passport to a consulate in LA only to find out I didn't have enough pages. AllStar picked up my passport and other docs from the consulate, took my passport to the agency that adds pages, picked up my passport from the agency, took it back over to the consulate to get my work visa added, and then sent it to me. The whole process took about 7-8 working days (could have expedited the process to make it faster but it was unnecessary in my case) and cost $160 (this does not include the fee for adding pages or the fee for the consulate.) Considering what it would have cost me to fly to LA, get a hotel room, and pay for all my other expenses, going through AllStar was a great decision. I would definitely recommend AllStar to anyone out there needing this kind of courier service. read more

Never knew you could find and shove such depressed and rude people in one room. Horrible vibe and customer service. I'm laughing looking at the passport photo that I reluctantly took there because I drove about 10 miles to a location that I thought would be at worst average. The woman sitting at the front desk was so rude, I just could not smile. I completely identify with the other 1 star Yelp review that I read. read more

Quick, easy and incredibly pleasant. I came in to get my passport renewed and met some lovely people at the same time. I was in and out in 15 minutes and will never go anywhere else for passport service. read more

Good to know that there is a place where you are treated like a person and not like just another file on a computer. Myra is a darling who will get you all the help you need. And that laugh is so contagious. Professional service, definitely will be using again for all passport needs! read more

I highly recommend all star. I sent my Spanish speaking parents here to get a expedited passport renewal. Ken and the Bilingual ladies that work there walked them through the entire process. They now have there application and picture on hand and are all set. They go above and beyond at all star. We are so satisfied. Thank you all star we'll be back. read more

Went there: Monica was super sweet and I got my visa for India in 2 days ;price was only $20 more than going online with that crazy CGK online asking you 1 millions questions if you are not a US citizen.The only things is they have moved so their address is not on Wilshire but 201 S Beverly drive and I dont understand why they dont change that on their website for the last 5 months lol! read more

Really nice staff. I found this place online and needed some help getting a passport picture included in my application. Cost me $10 and they did it on site within 15 minutes of my initial phone call. They are located in the upper level of the building. read more

Myra and Ken are AMAZING! Long story short... I had literally 16 days before my flight to London... I called Allstar Passports & Visas on Friday, Myra had me come in that same day and I brought all my documents with me. She looked over everything and asked me if I wanted to come in and pickup the passport or have it mailed to me by wed... There you have it! In fact it gets better... I get a voicemail Monday evening by Ken, "Frank I have your passport" So it literally took 1 day!!!!!! (keep in mind 1 business day). So with that said, I HIGHLY RECOMMEND Allstar and Myra and Ken will take good care of you. Cheers! Frank read more

Super fast service. The girls here are very helpful and professional. I forgot the girl's name that helped me but I appreciate the whole team read more

Not a professional and very rude people. Tried to get my visa from them few days ago, they requested me to get and change documents that I had (which turned out to be not necessary). When I walked in the lady sitting was very rude and gave me an attitude that made me feel very upset. So I requested to cancle my visa so that I can get it from elsewhere, but they refused to give me my documents back. WTF???? Dont you ever go or use their services, guaranteed you will regret! read more

Used Sierra to get a Russian visa after seeing all of the 5-star reviews on here. Well, they just got one more. Nice job, guys.

I sure wish I had talked to Ken is all I'm reading about. I didn't have that pleasure and talked to a women who was ok at answering my questions and not overly friendly at all. She quoted me a price of $450.00 for what??? Luckily my daughter lives in NYC on Wall St which is very close to the Russian consulate we walked in today and walked out this afternoon with visa in hand. Very easy and for the actual price of a visa right under $200.00 the Russian consulate works with you and is not as difficult as these agencies would have you believe. read more

I am not a huge yelp fan, but decided to make up account after getting horrible serive from this place. First of all, rude rude rude and very rude. Mr. Fernando is the guy who will make you miserable. Not only I was the first person but also he made other customer cry and refused to get a service from the customer. She didnt do anything wrong but it was him that made all problem. Looks like he was almost PMSing to all of customers. If I were the person who is running this business I would tell the Mr. Fernando to quit the job. read more

This place saved me. I am in the middle of balancing paperwork, visas, and passport for two big trips, it would take the entire day to explain the situation I was in so I will save you the head ache and simply say that Ken and Myra were a tremendous help. I needed a simple Mexico and Canada I.D card quick and they patiently answered all my questions, answered every call and took care of everything. Very professional and rapid service. Thanks again! read more

I needed a rush Visa for Russia, due to my procrastinating, and Allstar completely lived up to their name and the reviews they get here on Yelp. I initially dealt with Ken, who took all of my information down. When I showed up in person the same afternoon, Jean sat down with me and helped me fill out my online application, reviewed all the costs, rush, and shipping options with me. I can't believe how quickly they turned it around. I went in on Friday and had my visa delivered by the following Thursday, directly to my house. Thank you so much for all your help, expertise, and speed! read more

So great. I sent my husband to AllStar with all the paperwork he needed. He took his passport pictures with them- I did download the Passport government form- printed out 2 copies which speeds things up. I am going to use AllStar when my passport needs to be renewed- so in about 6 mon. read more

Getting a new passport always sucks and for me I always find myself a week away from travel without a renewed passport. These guys are fast, friendly, not badly priced for the convenience and professional. I've used them three times and recommend them to anyone. read more

Fast and good service open Saturday and Sunday amazing!! Process all in time my visa to Russia.

These guys are amazing! I've had to acquire visas for multiple celebrities in a quick amount of time. This was by far the friendliest, easiest and cheapest transaction thus far. They communicate with you constantly, answered any questions I needed and were just incredible to work with. I chose them based on their yelp reviews. Happy to say that me, my boss and the production company in England were all extremely pleased. read more

After driving 2 hours, the original place that I called to get an expedited passport let me down big time. I came across this company on Yelp, and boy have they been great. They have multiple people working at the location. Everyone has been polite and knowledgeable. Ken who owns the company even went out of his way to let us know that we didn't need to pay more for the super expedited service. So refreshing! read more