Here today for my monthly appointment for the hot flash research study. I have been a participant…read morefor over 6 months and find this study very interesting. The staff is very professional, very kind and informative. Their office is very clean and the ambiance is relaxing and staff will answer any questions you may have without hesitation and with patience. Also you leave with a check after every visit. It's a win win situation.

This staff is the BEST! Everyone here is friendly, personable, professional & a joy to be around. I…read moredid my first ever clinical trial for the covid vaccine by Pfizer & BioNTech & now I'm doing a new one to see if a 3rd vaccine is needed. I couldn't ask for a better staff to do this with me! I'd give them 10 stars if I could!!

This Kaiser Permanente location is an outpatient medical offices building offering services like…read morefamily medicine, internal medicine, pediatrics, and pharmacy. Visited for my wife's checkup recently and appreciated the care quality. Staff/Nurses/Doctors were quick, efficient and friendly. Service felt reliable with years of experience. It's easy to make appointments and you're called in promptly. Been a Kaiser member for about 10 years now and am satisfied with the overall system and this smaller location as a convenient backup or primary spot. One negative aspect is parking and they've stopped validating parking, Also, smaller facility might limit certain services compared to larger Kaiser hospitals/centers.

I usually come by here when I can't make it to my home location deeper in the valley…read more This location has been my saving grace when I needed to get last minute check ups or meds and I couldn't make it all the way out to Woodland Hills after a long day of work and having to commute home from around the DTLA area. They have easy parking on the meters on the streets all the times I've gone around the later afternoons after getting off work. They are located on the 8th floor for check in. Then you go to the 9th floor for lab and pharmacy. The facility feels immaculately clean and the check in process is so easy and quick. I love this location and the doctors, nurses, and helpful staff in this facility.

Having own X-ray and providing competent care. Sent to other place that didn't provide information…read morestill after almost 24 hours. Had to go to another emergency room.

Needed by mri results stat. I still don't have them 8 days later. Worst experience ever. I had…read moreto call them twice to remind them to get my results. Finally I called the imaging center to get my results emailed to me.

Great service with Dr. Maria. She was so kind and helpful when I came in with my daughter. No…read morewait, great service!!

Very disappointed with this urgent care. We called ahead because I have an emergency -- my nail is…read morealmost completely removed. We specifically asked if they accept our insurance, and they told us that yes we accept Lakeside Medical Group but we need to come in right away and said they would verify it in person. We arrived within about 20 minutes( at 1 am) only to be told they cannot verify it now and that we need to come back in the morning. This is unacceptable, especially for a place advertising 24-hour urgent care services. If you cannot help emergency patients during the night, then what is the purpose of being open 24 hours? We came here in pain, wasted time, and left without care. Very frustrating experience.

The physicians and PAs at this location are terrific. You have the opportunity to make an…read moreappointment or to do walk-ins. They have the ability to do x-rays on site with minor incidents. From cuts to infections and illnesses, they are equipped to manage safe healthcare protocols.

My experience with Dr. Mariya Nercessian's office has been one of the most frustrating healthcare…read moreexperiences my family has ever had. It is offices like this that unfortunately damage UCLA Health's reputation. The problems began when a medically necessary Vitamin D laboratory test ordered for my mother while she was undergoing long-term anastrozole therapy for breast cancer was billed without the diagnosis coding and supporting documentation necessary to demonstrate medical necessity. The result was a Medicare denial and a bill for $306.60 that could likely have been avoided had the claim been properly documented in the first place. When Noridian Healthcare Solutions, Medicare's Administrative Contractor, requested my mother's medical records from Dr. Nercessian's office as part of her Medicare appeal, the situation became even more concerning. On June 16, I sent an urgent MyChart message with a detailed legal memorandum explaining that Noridian had requested my mother's medical records from Dr. Nercessian's office and asking the office to respond promptly. Later that same day, I received a reply from Dr. Mariya Nercessian's staff stating that the office had not received any request from Noridian. I immediately attached Noridian's own letter - which clearly stated that records had already been requested from the provider - and asked the office to search every appropriate department and contact Noridian directly if necessary. After that, communication stopped. On June 17, I sent another detailed message asking the office to search records, billing, laboratory, pathology, referral, and administrative departments because Noridian had already confirmed in writing that it had requested my mother's medical records from Dr. Mariya Nercessian's office. Then...nothing. By July 1, approximately 10 business days later (excluding weekends and the Juneteenth holiday), I still had not received a response. I was forced to send yet another MyChart message pointing out that UCLA Health tells patients to expect responses within approximately two business days, yet my message had gone unanswered far beyond that timeframe. I requested only a simple status update: * Had the Noridian request been located? * Had my mother's medical records been submitted to Noridian? * If not, what was being done? Again, no response from Dr. Mariya Nercessian or her staff. As of today, July 8, 2026, despite repeated, polite, detailed, and well-documented communications, there still has not been a response addressing these questions. What makes this especially disappointing is that this unnecessary stress was placed on my family immediately after my 72-year-old mother had recently undergone pacemaker implantation. At a time when our focus should have been on her recovery, we instead had to spend weeks trying to persuade a physician's office to respond to Noridian's request for my mother's medical records and answer basic portal messages. Patients understand that physicians are busy. What is much harder to understand is: * failing to submit appropriate supporting documentation for a medically necessary test, * telling a patient no request had been received from Noridian when the patient could provide documentation showing otherwise, * failing to investigate thoroughly, * failing to provide timely status updates despite repeated requests, and * allowing a time-sensitive Medicare appeal to languish while the patient repeatedly sought answers. Communication is part of patient care. Unfortunately, Dr. Mariya Nercessian's office fell far short of the standards I expected from UCLA Health.

I can't speak for their normal urgent care services- this review is for their Covid testing…read more Free PCR Covid tests and $89 rapid tests (I'd recommend getting a free rapid test at Hummingbird down the street instead). You walk up, call a phone number on the door and tell them you're there for a Covid test. Someone brings you out a clipboard which you fill out. You wait 20-30 minutes in line outside, get your nose swabbed, then get the PCR results within about 24 hours. The first time I got a PCR test, I didn't get the result emailed to me in 24 hours and when I called, it sounded like the lab was running behind, but they got it to me in about 28 hours. So nice to have free PCR tests! Thankful for them.

You won't find a finer doctor anywhere in California they go out of their way to help me with my…read moremedical treatment in regards to the one star reviews about the staff imagine the amount of work they do with the phones and dealing with people and addicts every single day and what they have to go through to make it through a day I don't think they're rude at all I think they're overworked and I appreciate the help they give me I've always received a call back and I've always gotten the help the day I needed it thank you for all your help Doctor I think you're the best. Danny Sorenson. Let me just update this review since I came back in again today I yelled and screamed at by the receptionist I'm always trying to be respectful I'm the patient and I'm getting treated like horseshit she yells and screams at you tells me it's my fault I don't understand what's going on it's like you can't get help when you need it the doctor is my opinion is one of the best and I stand by that but his nurses are the worst attitude ever I stand by that

Dr. Thomassian is simply the best. I've had a number of…read moremedical issues over the years, and he consistently takes the time to really listen and think things through. I've never felt rushed, and he's always been thoughtful about ordering tests and following up when needed. I've seen some negative reviews about the office staff, but that hasn't been my experience at all. Anytime I've interacted with them, they've been kind, responsive, and genuinely helpful. I'm very grateful to have a PCP who is both knowledgeable and compassionate,it makes a huge difference when navigating ongoing medical issues

Ara Thomassian, MD is the best doctor I have ever had, fast easy to speak with and his people that…read morework with him are the best I am surprised he has not had to limit the number of patients because he is so qualified. He is simply the best. Larry B Stevenson

I had some test done there recently, very professional and knowledgeable doctor and staff. Nice…read moreoffices and easy parking.

Had a visit with the GYN and it was honestly so amazing! I always dread these appointments but the…read moreteam and Dr was so friendly and made everything feel very comfortable! There was two medical assistant, Yadira and another, who I don't remember her name but both were so amazing! Appointment overall took about 20/30 minutes from walking in to walking out, which seemed pretty fast for me! I definitely would recommend this location to everyone!

They never have a doctor available lady doctors back they know how to speak English. They put you…read moreon a hole all the time.

My dermatologist Dr Elena Kendall has her office in the Kakeside community healthcare, and I've…read morebeen going to her for quite a bit of years like 15 or 20 years: she has a very high degree of expertise and care about her patients; also, her stuff is very professional and efficient I highly recommend this doctor if you need a good skin care specialist

Dermatologist part of Lakeside Community Healthcare, very professional staff and employees!…read moreThe care is spot on!