They gave us a nice selection of coverage options and told me I would get a discount if I also…read moreadded my car to the home insurance and I shopped it with Allstate and State Farm was cheaper. Very helpful. Answered all my questions. Will recommend to my friends and family

George Skott and Krysten are the worst. When presented with an upset customers concern one would…read moretypically try to resolve the issue and make sure their paying client is happy. Nope. Not here. They were both so unbelievably rude and aggressive with their tones. They clearly didn't care about even attempting to resolve the issue or at the very least apologize for their behavior. Avoid them at all costs if you value pleasant customer service and timely resolutions.

Sammy was absolutely amazing and so easy to work with and super responsive to any questions I hadread more

Wes is always pleasant, professional, and a true pleasure to work with. He took the time to…read moreunderstand our needs, explained everything clearly, and found countless ways to save us money without sacrificing coverage. His attention to detail and commitment to getting us the best deal really stood out. If you're looking for someone you can trust who genuinely cares about helping you, Wes is definitely your go-to for insurance!

Superb product, pricing and service. Karla Meyer is the BOMB!…read moreSaved me $$$ while providing better coverage for my household. Thank you!

We have been with State farm for over ten years. They have provided great customer service and they…read moreare there when you need them for any questions. Luis Mendez was excellent in helping us chose a great life insurance plan. I would highly recommend him to family and friends. I'm glad we chose this location and looking forward to more great customer service from the whole team. Thanks

From the moment I called State Farm & spoke to Sebastian Szymczewski till the end of our…read moreconversation I was so pleased with his knowledge and how he can help me. I switched my homeowners and auto insurance immediately based on how much money I'm saving thanks to Sebastian. He answered every question I had plus offered even more. I'm so happy & excited I'm already telling my siblings and will be spreading the word how State Farm looks out for me as a customer. I'm happy to be a part of such a reputable insurance company. The process of switching over was so easy and Sebastian was very thorough going over every part of my policies and making sure everything was to my satisfaction. I'm saving $300 on my auto & close to $400 on my home owners insurance. Please call Sebastian at this number 224-231-6068, with the State Farm agent's office of Kyle Engelbrecht, in Schaumburg. Contact this office to speak with a great staff who cares about you! I wish I would of done this much sooner!

Kyle was very patient and easy to work with. He was responsive throughout the process and helped me…read moresecure a great quote for my car insurance.

I have contacted Kevin Van 3 times in approximately 3 weeks to ask why my car insurance had…read moreincreased considerably and NO ONE HAS CONTACTED ME WITH THIS INFORMATION! I'm very frustrated with this agency. They are giving Allstate a bad name. Think twice before going to this agency!! Check out the reviews on their website. Others are facing the same issue.

Disregard my last review,it for a different business, Kevin Vans agency is an excellent…read moreIns,Very knowledge able in all aspects of ins.Will find you all discounts. Keep up all good Wk Kevin!

After 19 years with Allstate Insurance homeowner and car bundle, never filing one claim, we have a…read moreflood in our garage and they find a technicality and how not to cover the damage. Un-freakin'-believable. They have really screwed us. A made-up technicality that we were never given the option to purchase. I asked their agent to produce the form that has my wife's or my initials on denying the coverage that they made up obviously and they couldn't produce it. Needless to say we are now shopping for new insurance. Loyalty means nothing in this world. I have a recently broken spine or I would take care of this crap myself but these jackasses to do this crap to us when we need them the most? I recommend you try any other insurance company as these guys just take money and never step up when they are needed.

I have no doubts that Allstate is a good company. I am insured by a different Allstate agency for…read morepersonal needs, however my experiences with Ashraf Hussain for business insurance have been sub-par. We were well taken care of when we submitted a claim for a flooding issue, however I do not know what role the agent played in that (if any) because I dealt with another individual during that period. When I have dealt with Ashraf, I came away feeling frustrated and irritated. Rarely does anyone answer the phone, and the one time he did answer, it was an abrupt "HOLD ON" greeting and then a long waiting period...so long you have no choice but to hang up and try again. If you leave a message, you may or not ever get a return phone call. We are now in the process of trying to secure our independence from this agency, and it hasn't been an easy task. While I would certainly use Allstate again in the future, I will not ever use this particular agency again.

The following might help people. There's a fundamental problem with the relationship between ALE…read moreSolutions, your Insurance Company, and the reality of your insurance policy. If your homeowners policy covers loss of use to your home, you probably have a time frame and dollar threshold based on the rebuild cost of your home. "Unlimited" is usually based on cost of rebuilding the home. And there is probably a "reasonable accommodation" aspect mentioned in your temporary housing options. Reasonable is open ended, but at the very least based on how many adults and children lived in the home, and given local ordinances on how many people can occupy a rental home or apartment etc, reasonable generally means you need x amount of bedrooms and something on par with your home. (also including kitchen, bathroom, pets) Your insurance company contracts out finding temporary housing to ALE, who is always going to be limited to what is actually available. DO NOT ALLOW ALE or your Insurance company to put you in a hotel, extended stay, or rental home if it DOES NOT MEET THEIR OBLIGATIONS TO FIND YOU SOMETHING EQUAL or reasonable to your home. And yes, the Insurance company might use unethical means to deceive you of what your entitled to. ALE has an up and down reputation, but it has a lot to do with your Insurance Company not meeting their responsibility of finding a reasonable accommodation. If the only thing available is 3 hotel rooms at the local Marriott. And ALE can't find you a 3 bedroom, 2.5 bathroom house with a fenced backyard for your two dogs. YOU HAVE EVERY RIGHT to tell the Insurance company the 600 foot 2 bedroom home offered by ALE SOLUTIONS isn't good enough. You have every right to refuse those offers if they don't meet the contractual obligation in your insurance policy. Stay in that Hotel. Yes, the Insurance Company is going to spend 15,000 dollars a month and wants you out of the Hotel. It is not the customers fault that the insurance company did not realistically handle the housing shortage issues in a market. Nor is it the customers fault that they hired ALE Solutions who doesn't offer a sensible market rate to the Insurance Company on hotels stays, and extended stays. You probably can find a cheaper extended stay rate then ALE Solutions did. In all reality, ALE doesn't have people negotiating rates with hotels, or rental properties at reduced rates. You might think they did. But they don't. You will eventually have an Insurance Adjuster (possibly lying to you) trying to tell you, that you must move out of the hotel because (it's expensive for the Insurance Company). But again, it's not your problem that your Insurance Company is lazy and doesn't have good business practices. ALE is only going to offer what is available. And the entire country has a housing crisis. Good luck finding a month to month temp rental. Don't do it, tell them to honor the contract and F off.

These people have no empathy for the people they are supposed to be helping. The worst…read morecommunicators and dont follow up on anything and are not easy to get in contact with. They sent me down the wrong housing department for several weeks while i was stuck in a hotel. Then when they did get me to the right department the people cancelled my hotel before i got into my long term housing without any check in or communication about the new property starting or the hotel ending. Also had me pay a deposit for the wrong departments housing and i have been inquiring weekly for a month now about getting it refunded and never get any return calls or emails. Still trying to track down the refund for something i never used. Rude, worthless people. I cant wait to see what other issues pop up during my stay with the company until my home is rebuilt. State farm should not be doing business with them and just pushes us to them so they dont have to deal with anything. Everyone wants money but doesnt want to do anything for it.

Great agent... helpful and attentive to detail and customer service. Always honest and to the…read morepoint. Highly recommend!

I really like this insurance company. I had 2 other amercian family agencies I was not happy with…read moreand I almost gave up on them till I had this one. One of the best as far as professionalism and rates. I have had the pleasure of working with Dan Sparks and anytime I left a message or had a question, I received a call or email from him. He would go over with me on all my insurance needs annually being that I had my cars, home, investment and umbrella policies with him. Everyone in the office was very kind ESPECIALLY Jorie Grapenthien. She handled most of my transactions with autos and I cannot say enough good things about her. Always greeted me kindly on the phone and very attentive with my situation. They gave me the option of removing and adding coverages when my son went back to college and everytime I called, I was sent an email that the cars were either out of storage or back in storage. The only reason I left was due to a car accident my son had 3 years ago that will not fall off till september 2019 which is more corporate rules than the individual agency. Their rates on the other policies beat the competitor. Looking very forward to coming back later this year since they will be able to compare 'apples to apples' once September rolls around on auto policy.

I have been with Al Gaddini American Family Ins for over 15 yrs... I have had a few claims , my…read morehome and now my husband had a flat tire, he called their 800 # , they were so pleasant, & within the hour , there was a road side service out to take care of the problem ... not only did they take care of the tire, they helped guide my husband as to what he should do about replacing the tire... which saved us over $100 :) ok, does not sound like a major deal, but to us , the customer care that was provided by American Family was just the best... My children also have American Family for their homes and cars, when we have a question , we call Al Gaddini and he is so very helpful.. He is a wonderul businees man and he also is a friend in the time of need....

From the owner: Insure Carefully, Dream Fearlesslyread more

Brad Sutter's State Farm office provides great service and excellent value. No need to look…read morefurther. Seriously.

Mila was very communicative and quick with getting us the quote we need for our home insurance…read morebefore closing! Very reliable, helpful, and prompt.