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    Wei-Fang Ko MD PHD

    1.0 (1 review)

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    16 years ago

    Helpful 2
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    Xiaochuan Chen, MD

    Xiaochuan Chen, MD

    3.9(38 reviews)
    1.5 mi

    I wanted to take a moment to express my heartfelt gratitude for the exceptional care you've…read moreprovided my mother over the past 7 years . Your expertise, along with your compassionate approach, has made a significant impact on my mom's health and well-being. I particularly appreciate consistently provide PROMPT Response whenever we need you . Dr Chen demonstrates her commitment to patient care. Thanks to your guidance and treatment, Your dedication to your profession is truly inspiring, and I feel fortunate to have you as my mother's doctor. Thank you also to the entire staff especially to " GINA " for the excellent care you provided to my mother. Your professionalism and kindness were a great comfort to our family during a stressful time." Thank you for all that you do.

    Cons - I made an appointment to have prescriptions refills. Dr Chen said it was mandatory to have…read morean appointment as it had been over a year since my last visit with her (not a problem). When I scheduled my appointment, I explicitly asked for a medication assessment, as suggested by my therapist due to escalating anxiety and depression symptoms. At no point prior to my appointment was I informed that they do not provide that service and the Dr seemed confused about it when I went for my appointment. Long story short, the Dr was completely insensitive to my struggles with anxiety/depression. She suggested I try drawing or hiking because hiking makes her happy, she also said that therapy should be working. Pros - I like that they are able to communicate via text, it's really convenient. Wait time was minimal when I went for my last appointment. Dr suggested a magnesium supplement Calm to help with anxiety. I purchased it and will give it a try. She suggested a referral to a psychiatrist, which would have been helpful know prior to that appointment. I'm sure she's great with some clients, the experience was just horrific for me personally so I will be seeking a new doctor.

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    Xiaochuan Chen, MD
    Xiaochuan Chen, MD
    Xiaochuan Chen, MD

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    Hayward Wellness

    Hayward Wellness

    2.2(58 reviews)
    1.6 mi

    Made an appointment over the phone. showed up a few minutes early got called in early. Doctor took…read moreher time didn't rush through my visit. Got the help I needed. Have never had one single problem been going for years. Might take a few minutes longer then cough kiaser. But I am extremely happy and feel my health is in good hands. Thank you.

    Would give NEGATIVE 5 stars if I could. I have been a patient here for a few years just out of…read morelocation convenience. I rarely get sick so that's why I stuck with this place. Every time I call to get labs done or just anything, the doctor never calls back in the 24-48 hours frame. After being on hold forever you have to consistently follow up to hear back. Your medication will be submitted to the pharmacy w/o anyone notifying you. Forget about getting an appointment in a descent time frame, no matter how much of an emergency it is it'll be at least 3+ months!! Today was the final straw. I tested Covid+ yesterday. This morning I called to get a prescription for Paxlovid I didn't want to see a doctor I know what I needed. Well after talking to nurse on phone for about 15mins she insist that I come in same day so they can check my lungs. I don't have the energy but came. Once I get here and check in (9:50) for 10am appointment the receptionist comes to my seat at 10:01 and asks if I would like to do a phone appointment. NO I'm already here! The amount of strength that it took me to get here why would I leave. She said I'll let the doctor know that it's patient preference. I said IT'S NOT MY PREFERENCE THE NURSE ON THE PHONE SAID I NEEDED TO COME IN! About 5 mins later a nurse comes to me and asks "am I sure that I don't want to do a phone appointment". Then asks me when did I test positive. Are you kidding me. I didn't want to leave my house and you guys continuously asking me if I can do a phone appointment?! So you want me to leave then go home and wait for a call!! Very inconsiderate!! Shouldn't all of this info be in the notes I was literally on the phone for 15-20mins before this appointment was made. So now I'm the back room and the nurse tells me she'll see what Dr is available to see me. I said well they said Dr. Zang and she said well it depends if she's feeling well. I said why would she be here at work if she's not feeling well?! She's like well we will see what doctor is available I'm not saying that she doesn't feel well. Then what are you saying? 10:50 the doctor comes in stands at the door and says you qualify for the Paxlovid that you requested. I said I know I do I work in the medical field I'm very familiar. Why did I need to come here and to have two different people try to convince me to take a telephone appointment after already being here? is Very unprofessional and inconsiderate!! She's like I don't know why because we usually don't have people come. I said I've been waiting an hour for nothing. I said don't you want to listen to my breathing and she said no I checked your vitals you are fine!! If you are looking for a quality clinic with quality doctors STAY AWAY FROM THIS PLACE!!! This place is complete trash!!

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    Hayward Wellness
    Hayward Wellness
    Hayward Wellness

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    Wei-Fang Ko MD PHD - physicians - Updated June 2026

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