I absolutely loved seeing Dr. Massen and was so sad to hear he had retired! I read the bad reviews and I honestly think it is just the culture difference?! He is extremely kind and caring and always listened! So sad he is not my primary anymore read more

Came here after Dr. Massen was listed on my insurance. The place itself is a bit difficult to find because it's inside of a larger building with lots of other doctor offices, it's the first door the left and the second window down next to a dentist office. The receptionist was super nice, I was able to get an appointment that very day and once I came in everyone was so nice. They quickly got me inside and the nurse was very nice and attentive to all my symptoms. The doctor is quite the funny guy he cracks jokes as soon as he walks in, which is awesome but also I feel like it stops him from listening to me and taking me seriously but at the same time was funny enough to make me feel comfortable. He sent me away with some antibiotics and some lab work. I didn't get my lab results back until about a week later (even tho I remember him saying I would get them 2 days later) and when I called nobody got back to me I had to call again and speak to the receptionist directly. Overall I would recommend this office the receptionist/nurse is great the doctors pretty good. No real complaints but also nothing crazy. read more

The front desk receptionists are rude and incompetent! I have been calling for over two weeks and every time I call it goes straight to voicemail. I've left numerous detailed voicemails for them to call me back but it's been two weeks with no call back! I need to talk with my doctor but I'm losing hope. read more

I have nothing but problems with this Dr. office. I am running out of medication because the Dr. absolutely refuses to reply to the pharmacy. I am on insulin and heart medication, it is a very serious medical problem when the Dr.s office does not care about his patients at all. When you call the machine says they are closed and leave a message. Leaving a message does nothing. Last week I actually called from their parking lot and got the message that they were closed, I walked in and they were in there working, just refusing to answer the phone. The said they would take care of my prescription which was an absolute lie. I am also filing a grievance with the insurance Co. read more

What a rude receptionist! I called to make a first appointment and that was enough to know that this is a place where I don't want to be. She was like fighting with me .. I don't know y .. if you are having a bad day it's not my problem you still have to be professional and courtest! read more

Tiffany Chan, NP is so helpful and able to attend to my needs. Easy to talk to and also she is a good listener.

Dr.Massen has been my parents' doctor for more than 15 years. We feel like in a family every time we talk about my mom's needs. Dr. Massen is the best doctor. Being in medical field for many years, he knows exactly how to help.Used to be my doctor as well, but I lost him because of my insurance. About all staff: they are super friendly and knowledgeable. We like their team! And the office. Thank you! read more

I see many reviews here saying that there is a long wait and that their schedule is very packed. Yes, this is true. They are very busy. There is a good reason for that. Dr. Massen is one of the best in the industry and people recognize that. I recommended all of my family and friends to see Dr. Massen. Some of my family members changed insurance providers just so that they can see Dr. Massen. I might have caused the long wait for other people. :) In my last visit, I noticed that they also hired a very friendly and knowledgeable nurse practitioner. They are definitely staffing up to meet the demand. Many thanks to Dr. Massen and his staff for taking such good care of my family and friends. read more

Had Dr. Massen for over 12 years, and his condescending attitude caused my to not even want to see a Dr. He made me feel all Doctors are like this, and its not true. I heard horror stories about him and experienced my own w him. He once tried to paint a picture of a technology called Uber. What a Class A Jerk. I only picked him cause he was near by, but i hope no one goes to him anymore. read more

I'm very pleased with my care at Dr Massens office. His staff is great. The referrals I get from him if I'm not happy I let them know and they will give me another referral. It's great being able to have a doctors office that you can rely on to understand you as an individual and tailor your Healthcare needs. I'm very pleased with him being my doctor and his staff is wonderful and treat me very well. read more

A truly friendly Family Doctor, Dr Massen personalizes healthcare - he engages in conversation, explains your situation and options in language you understand, not the usual medical jargon. He goes way beyond the regular call of duty in so many ways... - When you need a specialist, he won't just give you a referral, will try to find you the right doc both in terms of qualifications and personality. - He will actually pick up the phone and discuss your case with the specialist, and also acts like "Info central", reminding the specialist of circumstances they may have missed. - Insurance does not pay for your meds? Most doctors will just switch you to whatever is accepted by insurance: Dr Massen and his stuff will work on getting the proper meds authorized. - He is accessible electronically, responds to emails fast, often even on weekends. In fact a few times he skyped me inquiring about my Dad's condition. - Medication renewals all done by email, too. In short, he is absolutely the best family physician we've had for a long while. read more

I hate going to the doctor. good news, bad news, no news, i simply hate it. Visiting Dr. Massen is more like going to a debate of wits. He is hillarious. I don't know if he is so sarcastic and funny with all his patients, probably not the geriatric ladies at least.. but he makes me laugh every time and I forget that I"m sick. I should probably mention that Dr. Massen is seeing my whole family now, because his humor became contagious. Most importantly, I ask him the stupidest questions and he always takes me seriously and answers them without rushing off to see the next patient. He has 2 offices, Hayward and Pleasanton. In case the name didn't give it away, Dr. Massen speaks Russian as well as English. To my knowledge they accept most insurances. read more

I wish I could say I had actually made it to the office to see Dr. Arkady. Unfortunately as someone trying to establish him as my new General Practitioner, I could not for the life of me get this office to respond appropriately. I called to ask about making an appointment and they said "fax in the new patient paperwork you can find on our website and we'll call you when we get it." I filled out all 9 pages and faxed it in. A week later, no word. I called to ask and they said don't worry, when they get to my papers they'll call me. Another week goes by, still no word. I call again and the receptionist asks for my name then says "fill out our new patient paperwork and we'll call you." I just told you that's what I'm calling about! Finally she finds the paperwork and says "oh yeah okay when do you want an appointment?" I made an appointment for two weeks out (the earliest I could get). Later I had to call to reschedule and they never got my name or appointment correct. Then a day later they called to remind me of my appointment -- which I had cancelled!! I finally asked them to please tear up my paperwork and I would find another doctor. I don't trust an office as disorganized as this when someone is trying to become a new patient, and I wouldn't want to go through this hassle very time I'd like to see the doctor. read more

Dr. Massen cares about his patients and he is a wonderful doctor. He has referred me to excellent specialists in the local area, and he cares about his patients. I give him the highest possible recommendation and you will be lucky to have him as your primary care physician. read more

I wish I could give a negative star. I called to make an appt for Friday and they can only give you appts 2 weeks before hand. Waited two weeks and she actually gave me a Thursday appt. now I have to wait another two weeks just to see the doctor. Very disappointed. read more

Dr, Massen is a superb diagnostician. More than once he has put me on the right course of action either at visit, on the phone or over the net. He is witty and can be sarcastic if you have been lazy. He is held in very high esteem by his peers. Sometime ask him where the wit comes from. You will get an interesting answer read more

I don't even want to do ONE star. Wait is a hour!!! Than i was able to be seen for 10minutes u talk to the nurse longer. He doesn't even care just prescribes whatever and sends u on your way. I've been in the emergency room 2x because my doctor was gone for a whole month without anyone taking over him. Finally i am seen 2 hours later for 5 mins all he does is refer me to a ghetto ass place which i am here now 4 weeks later still in pain. I go to the front desk and they never sent my referrals here!!!!!!!!! I am so mad with doctor massen that i will tell my health insurance about his profession idk how anybody likes him he's a joke!! My boyfriend has him and he sends him to the best eden hospital but send me to this ghetto places hole in the wall and we have the same insurance. Don't even waste your time here!!! Nothing will help you read more

My wife and I have been patients of Dr. Massen over 10 years. He is very caring and thorough. He has sent us to the best specialists and followed our treatments necessary by them. We can tell he and his wonderful staff care about our health and well being. I call it old fashioned health care with modern technique. When he closed his Pleasanton location we decided to continue our relationship and travel to Hayward for our Family Practitioner. The. Professionalism by Dr. Massen and his staff is the best we have experienced. read more

Not a good experience. Sorry to say, but I got treated by a Nurse practitioner. The Dr. Was not available so one of the nurse practitioner assisted me with some stomach pain I was having. He asked me plenty of questions and at the end was only subscribed TUMS lol the guy was nice, but cmon I need more info then only being told I have acid reflex for eating too much hot sauce. read more

Dr Massen has been my primary care physician for a few years now. From the front office staff to the billing department, it's always easy going at this office. Dr Massen himself is very professional and very in depth with his patients. I would recommend this dr and his staff to everyone in the area ! read more

Dr Massen is wonderful! When my drivers license was suspended because I was sick and fainted he helped me get it back. I've been a patient for 15 years and will continue until he retires! read more

Dr. Massen is my primary care physician. Recently I underwent treatment for a complicated illness that was prescribed and managed by Dr. Massen. Throughout the treatment, he demonstrated experience, knowledge and a caring heart. I myself am a retired medical doctor and I chose Dr. Massen for his professionalism and competence. I recommend him as a primary care doctor. read more

If your ok with an assistant dealing with your life then go ahead. Its a shame when you spend time with people who just want to not litsen. Just write perscriptions that are un necessary that WILL do you more harm than good in the long run. If your overweight they give you a pill, not talk about why your overweight. The worst experience with theese people ever from the rude receptionist to never seeing the real doctor. All depends on your insurance as to how you are treated here. read more

Dr.Massen, is a great doctor. His staffing is really nice. Dr. Massen always attentive with his patients. He's been our family doctor for years. Highly recommend him. read more

I had a virtual appointment, but was having a problem with the video call. The problem was on my end and not the doctor's office. We ended up using a standard phone call to get all my questions answered. I liked that they are an advocate for my health and wanted to help in any way they could! read more

I have been a patient of Dr. Massen for more than a year. After being seen by a doctor who did not remember who I was, it was so pleasant having Dr. Massen as a primary physician! He always spends with me as much time as I need, and makes sure to answer all my questions. He managed to talk me into doing some preventative measures that no any other doctor was able to do for at least 12 years! The staff at Dr. Massen's office is polite, quick, and efficiant. I would highly recommend this doctor. read more

Great doctor. I have only had one visit but the doctor and his staff were very professional and helpful. I have never felt so informed about my health and care. he gave me so many great tools to improve my heath and well being. I am very happy with the service. I see why he is so highly rated. read more

Doctor Massen is our Familiy Doctor, He is treatmenting all our family. We are really happy we get this doctor. My dad and my mom also is happy with his treatment. He is talikng care of my parents for long time. He is very very frendly and all his team as well. He is very professional and knowlegeable. Me and my family liked him. I'm really recomended Doctor Massen Arkady to everybody. Tank you Doctor Massen. read more

Pretty satisfied with this doctor so far, he is quick to analyze, listens, and his staff are very professional. So far so good.

Dr.Massen just to let u know you're the only one I've given a 5 glowing star because I can't help it.You are a truly great doctor,smart,efficient,hard working and responds to my high demands 24/7.I hate to post this,don't want them to take your attention away from me but they need to know that there's still some great doctors out there and you are the top one of them.Hands down to you. read more

Dr Massen is our family doctor since 2006 and all my family members go to him. When few members of my family was hit by cancer, I was able to contact Dr. Massen for any information, suggestions, prescriptions and treatment procedures. Dr. Massen gave information right away and was ready to help day or night, cared about his patients. You can always count on him and never leave let you down with you pain or problem. His office staff is very professional and nice. I would like to recommend Dr Massen for anyone, because my family was in good hands. Thank You Dr. Massen for everything! read more

Dr Massen is great. Very personable.His staff is also fantastic. Really appreciate his help with chronic pain.

Dr. Massen is treating my elderly mother and he is one of the most caring, compassionate and intuitive doctors I have ever had the privilege of meeting. He is a very special doctor who really cares about his patients and seems to really have compassion for my older mother. I am so thrilled to have come across this wonderful doctor. read more

I have to agree with the glowing review Zoli E. gave Dr. Massen. To cut to the chase, Dr. Massen is the best. You will have a VERY difficult time finding a better doctor than Dr. Massen. Dr. Massen is personable, caring, and most importantly he is VERY experienced and VERY knowledgeable. He is exceptionally intuitive in understanding what's going on with me and advising the most practical course of action. While I always try to be respectful of his time, Dr. Massen takes the time to listen. He listens and helps me to understand what is going on with me. That is a big deal to me, the patient. Dr. Massen has always been accessible to me. Whether at his office, via email (he quickly responds), and he has called me at home to inquire how I was doing. I've called his office and he has personally talked to me regarding my issues. I was not expecting that kind of personal care from my doctor. Wow. I would say that Dr. Massen practices "practical" medicine. He focuses on what is truly going on with the patient, what I should expect, and includes practical advice on how to take care of myself. He is big on preventative medicine and makes certain I get the annual check up. He takes the time to put my health and personal issues in the proper perspective. He is exceptional on providing practical advice on how to stay healthy. One example was his dietary advice regarding my diverticulitis. It turned a serious problem into a solution. When a specialist was needed he sent me to top notch physicians in their specific field. I've never been sent out for a bunch of unwarranted tests either. Oh, did I mention his sense of humor? He cracks me up. He is very good at instilling humor into his practice. His wit helps me, I'll tell you that much. Obviously Dr. Massen enjoys helping his patients and was meant to be a doctor. An exceptional one at that. I have been seeing Mr. Massen for about 7 years now. I would not want to see anyone else as my personal physician. I'm 59 years old and I've know a few doctors in my day, both as a patient and personally. I honestly have to say that he is my favorite doctor and certainly the most experienced family physician I've ever met. PS - His staff is wonderful and should be given all be given 5 stars too. Courteous, friendly, and very helpful. I'm sure it has a lot to do with nice people working for Dr. Massen. read more

When my boyfriend finally got health insurance from his job, I went on Google to search for a doctor close by where we live and would also take his insurance. That's when I found Dr. Arkady Massen MD. Not only is his office extremely convenient to get to but I was so impressed with him and his staff. My boyfriend Vaughn and I made an appt. and went there in Jan. 2013. Vaughn went to Dr. Massen for severe edema due to his diabetes. Dr. Massen was so professional and took his time to examine Vaughn and also prescribed medications to control his diabetes, edema, high blood pressure, depression, etc... Dr. Massen is very professional, knowledgeable, friendly, personable, truly cares about his patients and their well being and just simply amazing! I can't say enough good things about him and his staff. They are there to help with all your medical needs. Their office is clean and organized and there's plenty of parking space out front. Location is convenient to bus routes too. Vaughn and I love Dr. Massen and his staff and we hope he stays around for a very long time so we don't have to switch doctors. Thank you Dr. Massen for all that you have done for us. We will forever be grateful to you. read more

I've had nothing but positive experiences with Dr Massen and his staff. He's courteous and open to ideas. That's thoroughly refreshing. My only complaint is the office parking lot is really small. read more

Yes indeed he is a compassionate doctor. Love his bedside manners, very pleasant and respectful to his patients and family. The only one star off, is the wait time to be seen. The staff is friendly, esp Ariana. My mom has been with him for 3 years and his compassionate mannerism is consistent, which is why I went ahead and did this review. read more

My parents, aged 89 and 80, received the best care from Dr. Massen and his incredible staff, including Arianna. Dr. Massen took the time to explain his recommended care, and helped us through some very difficult transitions including my father's advancing Alzheimer's. The practice reminds me of an old-fashioned Doctor's office where care and time are spent, and I never felt rushed. The on-line tools for asking questions and reviewing lab results were also really easy to use. We never waited more than 10 minutes for an appointment, and the office was helpful with several pieces of paperwork that I needed for health insurance claims and work. I can't thank Dr. Massen, and his staff, enough for their help. I feel more like I can step up to give the care I need to give for my parents with their help! Taryn. Young read more

Dr. Massen truly cares about his patients. In these times it is very difficult to find a doctor who goes above and beyond to do all they can do to help. Dr. Massen is one of those "old fashioned " caring doctors that I thought had all but disappeared. A real gem! read more

4 stars for Dr Ardady himself and 1 star for the staff and scheduling (wait time) Dr Arkady is very nice, personable and informative. Its just too bad that this office is always running behind. I have had 2 visits and both times I have had to wait an hour to see the doctor. First time, I waited 45 minutes and since I was not called I approached the receptionist and she was very non chalant about it. As if saying "what's the big deal, so u waited 45 minutes". There was no apology, only a "we will get you in when we can". That really ruined my mood and when I got to see the doctor finally after an hour of wait, I was trying to say everything to him and get answers quickly so I could get to the rest of my obligations for the day. I decided to give this office another try thinking maybe this was a one time deal. I went in 10 minutes before my appointment time. The waiting room was packed with elderly patients. I waited 45 minutes again...and approached the same receptionist. It was like de ja vu...same expression on her face...completely non chalant...no apology. She said: You have to wait another 15 minutes to see the doctor I said: I have already waited 45 minutes. Is this how this office is run? should I work and extra hour into my appointment times with Dr Arkady to plan the rest of my day? she said: We don't plan on the appointments to run an hour late. I asid: I am sure you don't. But nevertheless I am now running an hour late for the rest of my day. She just looked at me. Not even a simple sorry was uttered. When I finally saw the doctor an hour past my scheduled time, I felt rushed. After answering my questions, he was ready to wrap it up and walk out to get to the other patients who had waited an hour past their scheduled time. So I said: What about the results of my ultrasound? can we discuss that? He then rushed to look at the results and informed me that I was to go to a specialist and have a sample removed to be sent to pathology. REALLY?...... When were you going to tell me that? You were walking out for God's sake. Honestly if they don't overbook, then each patient will be seen at a reasonable time and don't have to get the shock of their life as the doctor is walking out. Also, what is so hard about a simple apology? I am assuming most of dr Arkady's patients must be elderly and they must not care that they are wasting an hour waiting to see the doctor. read more