Your Hillsborough, NJ, store is not even worth 1 star. We don't mind paying more money to shop, in peace, but even a quiet store is not worth your prices. Your organic produce has been subpar and several of your employees have acted aggressively toward us. First your produce: your organic bananas sometimes have black marks on their peels. And, more than once, those bananas had black on the inside, too. We wasted our money. The same thing happened with your organic, shrink-wrapped peppers--rotten on the inside.
So going forward, we decided when selecting any future bananas, that we would remove any bananas from the bunch that had a lot of black marks on their peels. When we did this, one of several things happened to us as a result of removing a banana or two. Their Front End Monitor had scared
my wife --twice-- jumping out at her just inches from her body--almost slamming into her. I doubt it was accidental because there wasn't an apology. He looked away and half ran. This same guy also blocked my grocery cart for 10 seconds and I had to wait for him to move. Someone had also asked a female cashier to run over to us at the bananas with an empty shopping cart. (Managers are rarely visible.) They knew we weren't comfortable with this cashier because we refused to go to her line. And their Front End Monitor tapped my shoulder repeatedly to ask me why we wouldn't go to this cashier's line. Never touch a customer. Use your words instead. And when my wife explained the reason to your Front End Monitor, he was in her face. Sir, you need customer service training.
Other issues we have noticed is an issue with their organic eggs. One brand only had a week left before it was due to expire (..unless you can eat a dozen eggs in a week's time..) Oh yes, they sell Alden's Ice Cream. It was "deceptively advertised" by the price per quart. However, it is only sold by the half gallon. So when we arrived home, we had been charged double than the price on their sign. And the ice cream wasn't even good.
And don't bother trying to buy a dvd, displayed near their Customer Service Counter. When my wife attempted this, their same Front End Monitor was unabashedly staring her down. Where are all the managers in this store? We never had any issues in this store when Vincent was managing this store. After Vincent left, some of the items we bought a lot of were suddenly discontinued. But most egregious to us was almost being slammed into by their Front End Monitor; twice. We contacted their 800 number and specifically requested to speak with this store's district manager three times. But, it never happened. I have no idea why administration at Weis Markets are paid if not to handle customer concerns? A man named Andy Jones said he'd speak to someone at this store. But he must have spoken to their store manager because he stared my wife down as we were paying for our groceries. Don't bother calling their 800 number. It doesn't help.
Ps: Hey Weis, You might want to rethink your subpar food quality, prices, and questionable customer treatment. They could be reasons that your Hillsborough store is devoid of customers. During the workweek, your parking lot generally has 20-30 vehicles in it; based on our visual estimate. But, at the same time, on the same day, we can drive to Wegman's Grocery Store, less than 10 miles away, and Wegman's parking lot (just for their grocery store) has 300-400 vehicles based on a visual inspection. I think we can conclude that there is a great need for grocery stores in this area, so why aren't you busier? And why aren't customer issues being addressed? read more