Each service person was great! I had a body scrub with Leslie. She was friendly and attentive, and…read moremy body felt amazing afterward. The only thing that was a bit of a let down was the boxes and new counter still in packaging in the front lobby. However, the warm neck towel upon check-in made me forget all that.

The therapy staff was friendly and did a nice job. I got multiple facials (hydroderms) here at…read moreSpavia, however didn't see results that were advertised by staff. The facial itself felt great, the waiting room was nice and quiet. There was one day where the women's dressing area smelled of sewer which was unsettling before going into a spa experience. It was after this that I decided to cancel my membership. Reaching out to the site, there was a requirement that I had to stay a member for a certain amount of months before canceling, so I did. They made it more difficult than a gym membership to cancel. I wanted to share with others: USE your credits otherwise they're gone once you terminate contract. I was a couple of days out of my canceled contract and lost that previous months unused credit. The company's main focus is to gain memberships and require you stay there for so many months without the option of canceling when you want. Therapy staff was nice. It is the business that deserves 1 star.

Lemon Tree Massage is my go-to spot when I need a truly great full body massage without breaking…read morethe bank. The quality here is honestly unmatched for the price. Tina is my go-to and gives one of the best massages I've ever had--she knows exactly how to work out tension and make you feel completely relaxed. Lisa is amazing as well, so you're in good hands no matter who you book with. If you're looking for an affordable, high-quality massage, this is hands down the best place to go. I always leave feeling like a new person.

We came in for a couples massage and had a private room with two tables facing each other, which…read morewas perfect. We added the CBD oil, and it was 100% worth it. Both massages were fantastic--relaxing, professional, and exactly what we needed. We'll definitely be back.

I visited Marco Hamam Spa with my friend Bella for her bridal spa day, and we had such a lovely…read moreexperience. I booked her the bridal package, and I did the Hama session and a massage - both were incredibly relaxing and left me feeling refreshed. The atmosphere was calm and peaceful, and the staff made the whole experience feel really special. It was the perfect way to slow down. Definitely recommend for a relaxing self-care day or special occasion

I had a service here on February 19 that included a custom facial and hamam body scrub. I have had…read morethis type of scrub, Korean bodyscrub, & facials before. I wanted to see if DFW had a place that was adjacent to my out of town services. The facial was just ok, but the body scrub performed by Preeti was underwhelmingly done. There was no consultation about allergies or sensitivities, no hair covering offered, and the exfoliation was incomplete. The service felt rushed and I left feeling unclean rather than refreshed. She kept offering me a massage due to a cancellation that I said no multiple times. I didn't show my displeasure by being rude being I'm urging this new zen thing. I just noted subpar services are an overstated norm in North Texas. Also, it was stated if you have a service the steam sauna is complimentary it is not. I was not asked how my services went at check out and even though I called prior to 24hrs for initial appointment I was charged $30. Because of the experience, I called the spa the I Monday Feb 23 to cancel my membership/appointment and spoke with Ishma. She stated Preeti never received this feedback and I could come back. I declined due to lackof accountability and my time being completely wasted in this experience. The cancellation was agreed upon and she stated it would be done Tuesday since they are closed Monday. I followed up again the next day (Tuesday) because it had not been processed yet being I did not receive a confirmation text. After calling again, I received confirmation by text that my membership/appointment has been canceled. Despite canceling and receiving confirmation, my card was still charged fraudulently on March 6. That charge was not authorized, and I ultimately had to cancel my debit card because of it. At this point, the issue is no longer just about service quality but about billing practices, respect for a customer's time, and cancellation request. For those reasons, I cannot recommend this business and will continue my services where integrity, attention to detail, & quality of service are the norm.

I traveled to the spa for Valentine's Day weekend, and while typically it was busy, the service was…read morestill absolutely exceptional and they were able to maintain such a high level of quality even with it being completely packed. My treatment was excellent, the facilities are so beautiful and well kept, and the staff were fantastic and so welcoming and helpful. It's definitely on the higher end of pricing when it comes to spas, but I feel like the facilities really do warrant it and I would go back again for sure.

the facilities and customer service were excellent no wonder they charge a 22% service charge. well…read moreworth it! valet your car at the front and the spa will validate parking. the spa entrance will be on your right of valet! how convenient! the indoor jacuzzi was a dream and the heated outdoor pool was just fine in this 60 degree weather. i would come back again! just not for a massage. there are better massages out there

No shade to the friendly front desk or Gina (who gave another fantastic massage), but I left…read morefeeling a bit disappointed. After Woodhouse's most recent renovation, the Quiet Room feels like a Starbucks seating area, where I should whip out my laptop and hop on a Zoom call. Several small, dining-height tabletops and lots of tiny, hard chairs. What happened to the comfy chaise lounges with the big, fluffy pillows? There's a small water station (cool, no ice) and a few small to-go snacks, but that's it. I was led to the locker room and shown my locker, but never offered a water or mimosa, not even instructed to sit in the Quiet Room while I waited. Maybe this was because they knew I was a return customer, but still...

Still as great as when I updated my review last year, so for great info, read that. This is simply…read morean addendum (wink) ... The co-ed lounge still offers space to sit and wait. They have complimentary snacks and flavored water. There are also still cozy blankets throughout the room you can use. I will say the chairs are not super comfortable so which I would bet is to ensure you don't lounge around all day. The complimentary drink situation hasn't changed, but they have added clarification at the front desk and in the lounge. ONE complimentary drink is offered (wine, champagne, mimosa, tea) and you can choose to have it prior to your service or after. I would recommend if you are arriving less than 30min before your service OR it's busy, get your drink AFTER! There are only so many staff members and if it's busy your drink won't be delivered with enough time to actually enjoy it prior to your service. They have removed the door from the shower and replaced it with a curtain so it's easier to spot. HOWEVER, they do not offer towels larger than a washcloth, so if you plan to shower BRING your OWN towel! They do however have complimentary shower gel, shampoo and conditioner. For the first time I ever I included a facial to my visit. The Repair and Revive facial was incredibly relaxing and my skin looked wonderful! I do wish more instruction had been offered when I checked in as this was my first facial. For ex: - Do I wear a robe, or go in my clothes? A: Either. You take off your top and they have you wear a wrap before climbing under a warm blanket and lay on a table (like a massage). - Should I shower before because I won't want to wash my face after? A: yes. Sunscreen and other creams were added to my face so I did not want to shower after. -Should I have my hair done or leave it messy after a massage? A: They massage your neck and around your hairline with oils then wrap a soft headband around your hair to keep it off your face. I had a new woman giving my massage and a new woman do my facial and both were incredible. I have yet to request the same person when I return because truly no matter who I get, they are incredible!

Exceptional day trip venue for relaxation with the spouse. Loved the different pools and enjoyed…read morethe spa experience. Locker rooms were clean. Customer Service was also good. The food was good and not heavy which is appropriate since we're all doing outdoor pools. The drinks were good if you ordered them and picked them up. The drinks delivered to your relaxation location could be stronger in my opinion considering the cost. Overall, we had a great experience and will be returning when my budget and schedule allows!

First of all, the staff were incredible, and the mineral water pools were also great…read more There was a little bit of tension from a few people, but chalking it up to being in the Texas heat, I absolutely understand. After chatting with a few staff members and discovering that they had all recently gotten their pay cut, I was baffled. Not being able to tip poolside service was crazy as well, especially since I'm sure the hourly pay is poor. The first time I came, a year ago, compared to this visit, you could definitely see all the little things corporate has done to make the biggest buck, and that is sad for a beautiful concept like this. No robes included, dirtier pools, towel restrictions, and QR codes at all the pools for convenience (I used one once, but after seeing that you couldn't tip, I didn't want to use it again). I left with the group I was with, and I'm still feeling tense about the working conditions for the staff. I hope corporate takes better care of their employees and maybe hires some women in corporate to run this show--people who have worked their way up--because this gem of a place is going to get run into the ground.

Amy the masseuse/therapist was amazing (it was her first day on the job for this spa)! A true…read moreprofessional, she had courteous table side manners. While communication was minimal to keep the vibe of serenity and tranquility she showed attention to my comfort of her pressure and technique, as well as, for my targeted areas of concern. Front staff was polite and very informative up front. We booked by telephone and was able to get same day service. Checking-in was a breeze and quick. The facility is very clean and has a peaceful ambiance. Will definitely return and am considering a membership.

If you go... Prepare yourself to come out a brand new person…read moreWENDY - maam! Thank you for taking care of me. My first massage was a lymphatic massage and Friday was a full body 90 minute massage and I walked out of there speechless because of how great I felt! I will be back. Book your appointment TUHday!

I've had a massage in an onsen in Japan and this was way better…read more I don't really know what to expect but they covered my entire body (I went for the 70 min head, feet, body treatment) and you shouldn't do anything less than that I come out feeling refreshed like a new man. Loved the pressure, heat, and lotion everywhere. I'll come back! Staff was also incredibly nice too.

The massage was excellent by Tom. This was my first time there so I wasn't sure what to expect. I…read morewished they asked me a few questions or just told me how it worked to set expectations. Otherwise, the massage and foot massage was great!