I had a service here on February 19 that included a custom facial and hamam body scrub. I have had…read morethis type of scrub, Korean bodyscrub, & facials before. I wanted to see if DFW had a place that was adjacent to my out of town services. The facial was just ok, but the body scrub performed by Preeti was underwhelmingly done. There was no consultation about allergies or sensitivities, no hair covering offered, and the exfoliation was incomplete. The service felt rushed and I left feeling unclean rather than refreshed. She kept offering me a massage due to a cancellation that I said no multiple times. I didn't show my displeasure by being rude being I'm urging this new zen thing. I just noted subpar services are an overstated norm in North Texas. Also, it was stated if you have a service the steam sauna is complimentary it is not. I was not asked how my services went at check out and even though I called prior to 24hrs for initial appointment I was charged $30. Because of the experience, I called the spa the I Monday Feb 23 to cancel my membership/appointment and spoke with Ishma. She stated Preeti never received this feedback and I could come back. I declined due to lackof accountability and my time being completely wasted in this experience. The cancellation was agreed upon and she stated it would be done Tuesday since they are closed Monday. I followed up again the next day (Tuesday) because it had not been processed yet being I did not receive a confirmation text. After calling again, I received confirmation by text that my membership/appointment has been canceled. Despite canceling and receiving confirmation, my card was still charged fraudulently on March 6. That charge was not authorized, and I ultimately had to cancel my debit card because of it. At this point, the issue is no longer just about service quality but about billing practices, respect for a customer's time, and cancellation request. For those reasons, I cannot recommend this business and will continue my services where integrity, attention to detail, & quality of service are the norm.

I visited Marco Hamam Spa with my friend Bella for her bridal spa day, and we had such a lovely…read moreexperience. I booked her the bridal package, and I did the Hama session and a massage - both were incredibly relaxing and left me feeling refreshed. The atmosphere was calm and peaceful, and the staff made the whole experience feel really special. It was the perfect way to slow down. Definitely recommend for a relaxing self-care day or special occasion

It was great during a weekday. Not too crowded and a great atmosphere. My friends and I left…read morefeeling very relaxed after the pools and a massage

Overall this spa is a dream experience! Ajone was an amazing massage therapist and was a great way…read moreto kickoff the spa day. Loved the theme of each hot tub and swimming pool was based on a country. It felt very relaxing and a nice enjoyable day with friends. The reason I removed one star - Showers didn't seem the cleanest . Also the food we ordered for the coconut rice was cold and didn't taste anything like coconut My friends and I thought of an idea for the food - you should have an ordering system so you can order the lunch from a hot tub and then when you get an alert it's ready, can head over to the cafe. We had to wait in the line & for the food to be done (it was around 2 pm) for 25 mins.

So I have actually been there twice. The first time my mom took me and it was incredible. The staff…read morethere is so sweet!! So informative. The facial and hair treatment was top notch. I actually fell asleep. The second time we went for my sisters birthday and took my other sister. Everyone was absolutely floored and enjoyed it so much!!! I want to go back again.

Sidni is absolutely AMAZING ‼…read moreThat was my first head spa. I truly have to say it was life changing. I will make sure to get them on a regular basis.

I met Jennifer through a friend and knew instantly I wanted her to help with my skincare needs. She…read moreis a very warm, energetic and caring woman and I loved her positive energy and vibe. Her knowledge of the skin and skin care products is incredible. Her spa, which is in her home, is very warm and welcoming, so relaxing. I had been through years of chemotherapy and surgeries for cancer and my skin was in horrible condition. I have now been seeing her for seven months and my skin is improving tremendously. I have been getting the oxegeneo facials, micro needling and the plump and peel facial, and they are very luxurious, my skin looks and feels so amazing. She also sells very luxury Dermologica products, which are amazing. I highly recommend Jennifer for all of your skin care needs, I always feel so beautiful and confident when I leave her, my skin is always glowing thanks to Jennifer. I could not be happier, thank you Jennifer!

I have been going to Jennifer for a year now, and my experience with her has been AMAZING. It all…read morestarted when I was looking for a chiropractor for my husband and a facial specialist for myself. While searching for a spa, I came across Health by Design Family Spa clicked on their page, and saw micro-needling, which I had been interested in trying but wanted to avoid problems I have seen with it. Jennifer's reviews and the warm atmosphere of her practice looked very inviting(just by the website), so I decided to make an appointment. On the day of my facial appointment, I expressed my concerns to the aesthetician. I mentioned that I was feeling quite nervous about the treatment, as I'm not very fond of makeup, I only wear it for gatherings and church. I've also seen some interesting results from micro-needling. I asked if she could walk me through the facial step by step, show me the needles, and explain what was happening during it. Let me tell you! Jennifer is incredibly knowledgeable about skincare and what she did for my face. I have never met an esthetician with so much expertise and such a calming, spiritual demeanor. I felt amazing afterward. She did this treatment a week before my Italy trip, and my skin felt fantastic in the days following the appointment no burning or irritation at all. Italy my face felt amazing the whole time I was there. THIS IS WHY I WILL ONLY LET HER TOUCH MY FACE!!! After returning from my trip a few months later, I reached out to her because I had been so busy. I mentioned that my skin was dry, dull, and in need of hydration. We decided to try the OxyGeneo 3-in-1 Facial, and both of us could see a significant improvement, my skin had a beautiful glow (before and after photos showed such a huge difference after my facial that day). We do this facial once a month, and in the weeks in between, we have Hydrating Facials and Skin Resurfacing treatments. I've also had a back facial, which I highly recommend! I am overall very happy with my results. When I go in with my concerns for the week and feel unsure about what to do, she assesses my face and tells me exactly what I need and why. Understanding the reasoning behind her recommendations is very important to me, and she communicates this knowledge extremely well. I often brag about her, and people frequently ask what products I use. Even my husband has noticed the difference and now asks me not to wear makeup when we go out in the evenings. I am truly thankful to have found this beautiful spa and the wonderful atmosphere that comes with it.

I normally don't write reviews, but after years of disappointment, I feel it's important to share…read moremy experience. I was a loyal client of this med spa for nearly five years, hoping to see meaningful results with my skin. Unfortunately, that never happened. From the beginning, I noticed that recommendations felt more focused on selling the newest treatments or expensive products rather than truly understanding what my skin needed. I followed their advice consistently, investing thousands of dollars in treatments and high-end creams -- all used exactly as directed. The results were always temporary. My skin would feel nice for a few days after a treatment, but there was never any lasting improvement. Every time I expressed concern about the lack of results, I was told it could be due to hormones or some other issue, and then they'd suggest yet another cream or a different treatment -- repeating the same cycle. I trusted their expertise for years, assuming maybe they were right. I decided to try another med spa -- and the difference was night and day. The new place actually assessed my skin type thoroughly, suggested AFFORDABLE products that suit my skin from amazon and I started seeing real, consistent improvement. This made me realize that what I needed all along was a more personalized, thoughtful approach -- not a sales pitch. Looking back, I feel incredibly disappointed knowing how much time, money, and hope I invested for very little return. I share this not out of anger, but in the hope that others can make more informed decisions. Your skin deserves care, not just a sales strategy.

Love Love ABFS. The staff is amazing. I go every month for a facial. Denise is my girl.read more

In recent times, my husband and I have visited several spas. Our most recent visits include the…read moreRelache Spa (Gaylord), Lantana Spa (JW Marriott San Antonio), and The Spa at Camelback (JW Marriott Scottsdale). We were eager to compare these establishments. Regrettably, we had to cancel our visit due to a discrepancy between the online booking price and the actual cost. It is important to note that we made the booking directly through the spa's website. While most businesses are not legally obligated to rectify errors, reputable companies prioritize customer satisfaction and often collaborate with customers to resolve such issues. Unfortunately, this spa did not demonstrate this commitment. Consequently, I would have to rate this spa below two stars due to its lack of customer satisfaction and service.

Stayed here for Valentine's Day with spouse. Everything was amazing except for the kitchen staff in…read morethe morning. Very loud staff talking in Spanish to the point breakfast was becoming uncomfortable. Keep in mind, I can speak Spanish. Your kitchen staff is very inappropriate

Angela was amazing! The whole experience was so relaxing! The hydrafacial was super great for my KPread more

Be very careful coming here, they will charge your card without asking, or permission. I had a $500…read morecharge run on one of my cards on file after I had already left AND paid for my service on another card. It was very suspicious and strange. Felt borderline illegal to have your card run without any notification or phone call or anything.. very strange and suspect. Be careful. I would delete all card numbers on your account!! Unfortunately after years of being a member and spending thousands at Haitus I will likely never be back

the facilities and customer service were excellent no wonder they charge a 22% service charge. well…read moreworth it! valet your car at the front and the spa will validate parking. the spa entrance will be on your right of valet! how convenient! the indoor jacuzzi was a dream and the heated outdoor pool was just fine in this 60 degree weather. i would come back again! just not for a massage. there are better massages out there

I traveled to the spa for Valentine's Day weekend, and while typically it was busy, the service was…read morestill absolutely exceptional and they were able to maintain such a high level of quality even with it being completely packed. My treatment was excellent, the facilities are so beautiful and well kept, and the staff were fantastic and so welcoming and helpful. It's definitely on the higher end of pricing when it comes to spas, but I feel like the facilities really do warrant it and I would go back again for sure.