1. Well Body Spa

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    Kissimmee, FL

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    Well Body Spa

    1.0 (1 review)
    Closed 9:00 am - 10:00 pm

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    7 years ago

    Horrible massage !! I ask for a 30 minutes deep tissue and no pressure was add it . The massage was not relaxing

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    Cecilia Rusnak - AcuMedGroup Wellness Center

    Cecilia Rusnak - AcuMedGroup Wellness Center

    4.4(7 reviews)
    0.1 mi

    Staff is really nice, very professional and super helpful to us veterans. The acupuncture…read moretreatment really helped me with my back pain and muscle soreness. I can't wait to go back.

    I would give 100 stars if I could!…read more My wife inquired via email on a Sunday, we got a reply from Johana on Monday morning and Kayleen was able to schedule us at 4pm that same day with Dr. Rusnak! From email communication to front desk... and all around team work from start to finish! They have the same professional standards as I have for my business, so their professionalism and customer service definitely caught our attention.. but I was about to be pleasantly surprised... I've been with chronic pain for the past 22 years... Lower back pain got the best of me in the past 4 months.. My pain tolerance is pretty high, but I was desperate for any type of relief at this point.. When I tell you, I came in HURTING...that's an understatement... Dr. Rusnak did a consult and immediately got Patti (AMAZING massage therapist) on it! Patti gave a deep tissue massage to prep my body for Acupuncture and Cupping.. Dr. Rusnak took over and did what she does best! Her professionalism, knowledge and confidence in her craft was literally everything! I walked out of their clinic with pain RELIEF! My wife and I were HIGHLY impressed as they went above and beyond to help with my pain management.. This was my first time trying Acupuncture after everything else (Chiropractor, decompression, Platelet Rich Plasma/Stem cell injection, laser..) and I'm AMAZED by this holistic healing practice, I booked almost everyday I could this week! If you have any doubts, please reach out to Dr. Rusnak's team and give them a try I cannot rave enough about this place and I've only had 2 sessions. It really gives me hope for a better quality of life

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    Cecilia Rusnak - AcuMedGroup Wellness Center
    Cecilia Rusnak - AcuMedGroup Wellness Center
    Cecilia Rusnak - AcuMedGroup Wellness Center

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.2(66 reviews)
    3.0 mi
    $$

    I've been a Hand & Stone member for a couple of years, which is why this experience was so…read moredisappointing. The facial itself was well below the standard I've come to expect, but the most concerning part was the esthetician's professionalism. Twice during my appointment, while I was lying there with a mask on my face, she pulled out her phone and played TikTok videos out loud. Instead of using that time to provide the kind of relaxing experience I've received from other esthetician, such as a neck, shoulder, or hand massage, I was left listening to social media videos. I believe they have restrictions of having their cell phones in the room. There were other issues as well. The facial steamer was positioned so close to my face that it became uncomfortably hot, and I had to ask her to move it. That's something I don't feel a client should have to point out during a professional facial. When I spoke with the front desk afterward, I was told she wasn't from that location and had come from another Hand & Stone to help out. While I appreciated the explanation, it didn't change my experience. I also explained that I didn't think I should lose one of my membership credits for a service that fell so far below expectations. I later emailed corporate to share my concerns and never received a response. After being a loyal member for years, I expected much better customer service and follow-up. Everyone can have an off day, but using your phone to watch TikTok during a client's facial and then failing to respond to a formal complaint isn't the level of professionalism I expect from a company that promotes relaxation and self-care.

    First time at this location. I arrived and was greated by a friendly staff member. She handed me an…read moreiPad to fill out paperwork. I hit save and submit and the system came up and I was able to see the appointment book. I am pretty sure thats breaking HIPPA. I was seen by Laura who was amazing. She didn't push any upgrades on me but did offer them and explain how they each work. I have in the past done the peppermint oil for headaches and my husband has done the CBD for pain. When my husband was paying for our services the front desk girl was overly pushy about becoming a member, I didn't like that. My husband saw Michaela, I believe, he said she was great and used the perfect pressure. I would go back to see Laura again. The lobby was clean, the massage table was warm, the music was calm. If the people aren't very careful and quiet you can hear them talk during your service.

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    Hand & Stone Massage and Facial Spa - Relaxation time

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    Hand & Stone Massage and Facial Spa

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    Well Body Spa - skincare - Updated September 2026

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