Great massage but the customer service is terrible!…read more The massage alone was fantastic, and I feel loose. However, the massage therapist took non stop calls and texts on her phone. Either arranging appointments, calling for extra therapists, and making other business arrangements. At one point, she took out her phone and blasted Chinese music overpowering the relaxing spa music. The best part, when she finished the massage, she accidentally left her phone in the room. I got up to redress and she walked in on me, without knocking, while I was completely nude. Even when she noticed I was completely undressed, she still proceeded to grab her phone.

This was the first time I had a massage ever. I have nothing to compare it to (I figure people…read moreshould know that to be fair.) Pros: The person who did the massage, May, did an awesome massage. She took time to make sure it was pleasant and not too hard or too soft. (I am a wimp and it hurt like hell but felt so good at the end :). ) She was patient and kind. Many people in previous reviews mentioned only a curtain in the room. The room I was in (and it looked like all the others too) had a sliding door -- I think people call it a barn hanging door or something -- I can't remember what it's called. It was clean and looked nice even though it was a small room. (Who cares? I wasn't claustrophobic or anything. It wasn't THAT small.) It was a bit chilly but once the massage began I felt comfy. Really comfy. It was perfect. There were no scents to drive my nose nuts which I really appreciated. May took her time and did what I thought was an awesome massage. I did the half hour massage and it was just long enough. Cons: May had her phone with her in the room and answered it once or twice. Also towards the very, very end another customer came and she left to greet them. I wasn't thrilled with the break. Truth be told, the massaging she did while on the phone was equally good as when not on the phone. So it didn't matter in quality but I wanted no phone. Maybe I should have expressed that. That may be my fault on that, dunno. She was the only one there and came 15 minutes late to my appointment too. I am very punctual so it annoyed me but she gave a quality massage so I overlooked it. Knowing that, next time I will know she may come late and deal with it. I'm a nut when it comes to being on time. Overall, I really had a great experience and would return. I would probably pick a little further into the day when others are there though and see if the massage experience is different. She was so patient with me when she knew it was my first time. I did some awkward things without realizing it (like keeping my shoes on) and she just took them off nicely and put them in the corner. I'd also hold onto my glasses next time or something because it was dim in the room (for relaxation I assume...and it was good....but I really can't see anything without them. She did not look strong but those hands and arms of hers are really, really strong. I was really, really impressed. Totally worth returning IMHO.

I made an appointment, was emailed a confirmation only to drive to their location to find a note on…read morethe door. I value people's time and I expect my time to be valued the same. Bad business. Will never return.

Excellent massage. Was able to book a same day appointment. The place is very clean and no frills…read more $60 (cash) for an hour full body massage. I had many knots in my shoulders and back from spending several days at theme parks in Florida. I would definitely return and recommend it for anyone in need of a deep tissue massage.

I was here today 4/6/2023 and it was a very fast massage very basic just a hurry hurry pay $60 for…read morea hour get 15 min. Like I said rush rush yes the ending was basic for 60 not worth the drive or the time. You have a smart phone get r done save 120. Just my opinion

2.5 stars Pros:…read moreclean, prompt, and (sort of) inexpensive Cons: inconsistent and asymmetrical massage- language barrier doesn't help with this-, shorter than 1 hour, not sensitive to requests for more pressure, was answering text messages on her phone which was vibrating ON THE MASSAGE BED, was often inattentive and on auto-pilot. Like many "spa" parlors like this, the quality of your service will depend on the masseuse you get and how things are going that day. So you might get a spectacular massage even though I had a less than satisfactory experience. A bit of the roll of the dice, really. Which in and of itself is a good reason to give this place 2.5 stars.

Very nice salon- relaxing, clean, professional and friendly staff. Had 60 mnt massage by Vicki- she…read moreworked hard every minute- highly recommend her. Fully focused on her work, communicates well. Worked on every tight area and knot that I had- adjusting pressure to suit my needs. Quiet soothing music adds to the ambiance of relaxation. Overall very impressed with her and facility- plan to return.

The same as In Spa.Same place only hours different.Really both In Spa and Magic Touch in same…read morelocation.Magic open till 10pm while In Spa open one hour later.A decent massage no matter which one.

Love this place. Went for 5 lymphatic massages. Atmosphere is very nice and clean. Magdaline and…read moreher staff are so sweet and helpful and service is top tier. I will be going back.

If you planning to take a loan for package don't do it . The loan company give all the money to her…read moreand she don't have a cancellation policy . After my second visit I wanted to cancel and she said her cancellation policy is not refund . You will have to keep paying the loan company even though you did not receive all the service. I wanted to pay for the service that I got but she already got paid in advance for future services so she is not giving the money back . Please stay away. Update: After my review she call and said that she can't give the money because she don't know how . Which does now make any sense . Also after my second visit wanting to cancel and went for two more sessions ( one sessions got two services) so in total is 5 sessions not 6..

Pros: got an appointment as soon as a I called for same day. Massage was deep and pretty decent…read more Cons: no AC until I complained how hot it was, the laundry being done and washing machine thumping from being off balance (several times) loudly next to my room, 3 different massage people tag teaming to do my massage, being able to hear every other person getting a massage or coming in/leaving the store and not getting what I asked for. I requested a 45 min foot massage and 45 min neck/shoulder massage. I got. 90 min full body massage. The ability to communicate is terrible. They ask "this ok?" During the massage for pressure and you say yes or no but I think that is the extent of their ability to understand what you say. I only came here because my regular place in Westfield was booked same day but I don't think it be coming back. It wasn't a very relaxing environment.

Stopped in yesterday because I had a sore lower back and a stiff neck (worked too hard racking…read moreleaves). The therapist gave me a medium hard (on my request) hour long massage that magically took care both problem areas. She was professional, very courteous and pleasant. The place is not fancy but very clean. It will my go-to place if I hurt myself again.

I love this place it's my go to when I need a massage. $90 for 90 min and I usually bring cash but…read morethis time I used my card (paid $95.96). I normally bring a $100 bill and just give that and tell them to keep the change as tip. I took one star off because when I was checking out today I wrote $10 as the tip (which I always do) and the guy, who I think is the owner possibly, looked at me weird and tried to tell me how much a 90 min massage SHOULD be tipped. I don't appreciate that. As someone who's worked as a server, you should NOT tell your customers how much they have to tip and make them feel bad for not tipping what you expect. It just didn't feel nice. The only reason I will keep coming back to this place despite this is because the massage itself is AMAZING. Other than that one time moment, I love this place. Today I had Chunli (i'm sorry if I spelled that wrong) and she was AMAZING. She would check in with me and ask me if I'm okay throughout the session which I appreciated. She hit all the points of my body that really needed attention and it's like she just knew which parts needed extra attention. It was fantastic and I feel so much better afterwards. They use hot stones and a hot towel during the session. The area is very clean and when you enter they give you slides to wear when you walk in. They play calming music in the rooms which is nice. On weekdays (mon-thurs) I've been able to walk in and they can take me. Today is Friday and I had to come in at a certain time for them to take me, so it would be smart to call ahead of time and ask if you can walk in or if you need an appointment. Overall, this place is still a solid go-to for me because the massages are consistently incredible and worth it. One uncomfortable checkout interaction knocked off a star, but the quality of the service keeps me coming back.

Cons:Street parking but it's downtown so it's a given,…read more Loud music next door but does not interfere with service Pros: They are absolutely amazing, my shoulder has been hurting for about 2 years and after one session with Kayla who has the most intentional has has relieved my pain from a 7/10 daily to about 2-3/10. I can't thank you guys enough. I'll be seeing you once a week now Many business such as Açaí bowl, steak house name it you are in the epicenter. The owner is amazing and allowed me to have a unique experience which involved cup which is something I will be including into my self care routine Felt safe and comfortable the entire time.

My husband and I were there for the first time as a 2nd result because our regular place was…read morebooked. I called to confirm a time and was told one thing and when we arrived it was another thing. The front desk relayed she was wrong and we waited 30-40 minutes to be put in a room. Next- we were put in a couples massage room and the massage shortly started. The pressure was very intense to the point where I rose my head to advise i was in pain. (Upper back & neck area) This was on Sunday it is now Thursday, my husband and I are both still sore and feel heavy discomfort. The massage was over and we went to check out. I used the atm to take out cash as the surcharge to use a cc was insane. I recount the money in front of the counter and when I gave her the money the front desk proceeded to ask for the tip. I found that unprofessional! A tip is not mandatory. We still gave one because of the ppl we are. However we will not be back and we do Not recommend this place.

So I've been coming here for several years and I've had several dozen of massages here…read more... I've had several great girls- the last one was Helen who unfortunately isn't there anymore. My new fave is Margaret. This past year- I have added cupping to my massage. Wet cupping massage and then cupping to the end. Slightly uncomfortable to sensitive areas or area of tension at first but when the 10mins are up and the cups are removed- there are way more benefits. The only times I don't add cupping is if I have to wear something that can't hide the cupping marks or I'm going to the beach etc.