The best. Ive been coming here for years and im still very happy with my experience here. I walked…read morein today (its a Monday today) at around 11am and there were only like 3 people in there with me (only 1 when I walked in then 2 or 3 more while i was waiting). I was scared it wouldnt be the same anymore for me when I switched out insurances to my EPO insurance with my job, but when I called they easily told me they accepted it without even having to run anything and when I got there the wait was extremely fast, the process was extremely simple, the place was extremely clean and with nice aesthetics, and Jessica the NP I saw this time prescribed me exactly what I hoped for and needed (she didnt just give me basic amoxicillin, she went above and beyond prescription-wise to cover whatever possible current bacterial sickness it was i have (bad cough for over a month now) by going a step above and prescribing augmentin and im extremely happy with that decision because 1) she actually looked at my history and asked me what autoimmune condition I have and when I told her one of them is sjrogens (yes I have multiple lifelong autoimmune conditions now induced from prior years of intense stress, I came out with several long term conditions that affect me ever since some intense periods of stress for several years from like 2016 and onwards) she said the augmentin would be less drying for me so I really appreciate that she looked at all angles and initiated taking this into consideration, and 2) it will cover much more strains than pure amoxicillin which will prevent me from taking an antibiotic that may not kill what I have and we all know that taking antibiotics that wont do what it needs to do causes a whole other bunch of unnecessary problems, so im glad she wasnt stingy/playing it too safe or basic with the prescription like how alot of other providers may be at times) and I quickly left with exactly what I needed. They also have Xray machines there in case you need any diagnostics like that and the only ones they dont do is XR skull ot XR abdomen. My copay only ended up being $15 and im so so so freaking glad I have a place i can still go to now for a great urgent care experience if I ever need to even after the stress of switching out of my insurance to another one, so im super relieved and appreciate Advanced Urgent Care of Pasadena so much. The girl that picked up the phone was super sweet (i love that she would call me Hun hahah and she was so helpful and nice, she also would initiate giving me important info that would prevent potential headache that could be avoided too like telling me that they would close earlier today at 3 because of memorial day which i appreciate), the guy at the front was also super nice, Oscar the XR tech who took my vitals was nice, and so was the other sweetheart who also escorted me out of the room (another nice girl, I think she had glasses on). I didn't even have to do anything for checkout. It was the fastest visit ever and I got 100% what I needed. When I walked out it was only like noon sharp but I will say that it got way busier between the time that I walked in at 11am till when I walked out at noon. The waiting room was about at least half full when I left, so im guessing maybe like 6+ people, but still looked quite manageable and like i said the place is so nice the wait just doesnt FEEL long even if it does end up being a little longer. They are fast, efficient, clean, the providers give you what you need, and most of all, they easily have accepted all my insurances even after switching to EPO. Went to the pharmacy after to pick up my med, super cheap, like $6 for the augmentin. Even cheaper than my prescription nasal spray !! Lol. Thank god for this place

I'm leaving this review based solely on my interaction with Nurse Practitioner Jessica Karaguezian…read more Our interaction lasted less than 10 minutes, during which I briefly shared my symptoms and simply requested two tests. In a condescending tone, she berated some of my personal history regarding my visit which felt highly uncalled for given she knows nothing about me and it was completely irrelevant to my visit. When I received the bill, she had submitted CPT code 99204, a high-level code designated for moderate complexity decision-making and typically associated with 45-59 minute visits. This seemed quite excessive for asking for two routine tests, nothing complex. To me, this felt like significant overbilling for a brief 10-minute visit. Using a code such as 99203 fit the description of the visit much better based on both complexity and time (but I guess lower codes don't charge as much). Had I not disputed it, I would have been stuck paying the difference from my copay. Thankfully, the billing department, who was beyond helpful, and the attending physician made it right and corrected the charge for me. Both of them deserve five stars. If I need to return, I will make sure to request anyone but Jessica.

Really good doctors here. One even spotted a blood clot in the heart for my homeless friend…read more Awesome place.

I am just absolutely disgusted by the way I was treated during my visit on 10/11/2023. I had an…read more"appointment" for 4:08PM (Yes, as ridiculous as that sounds, it was actually for 4:08PM). I have never been to UrgentMed before. I arrived at exactly 4pm and told the lady at the front desk I had an appointment. She said "You must be at the wrong place, we don't do appointments". I then said, "Yes, you do -- I made one online". She then said again, "You have the wrong place. Can you go outside while you figure out where you are supposed to be?" I was flabbergasted. As I'm about to leave, she said "Oh, are you Ryan?, come on back". Just to note, they absolutely do appointments online. You can select your time and pre-register and then show up at your designated time. She clearly didn't know what she was talking about and shouldn't at all be a representative of the company. Sadly, there were four other employees all standing around chatting with each other up front and the one lady looked shocked at the way she treated me, but said nothing. But anyway, guess what? An appointment didn't do a darn thing here. I was sat in a room at 4:04PM and the doctor came in at 5:33PM. Just shy of 1.5 hours, which is ridiculous. An assistant came in at 4:30PM to take vitals and after her three minutes with me said "The doctor will be right in". Her definition of "right in" is 1 more hour. The doctor was actually incredibly nice and seemed to take the time to listen to me and do a proper examination; however, everything else was just a hell of a mess. I will be following up to make sure that this gets remedied and I hear back from someone appropriate in decision making for this location.

I found out my normal healthcare center i always go to does not provide covid shots so i searched…read moreon myturn.ca.gov for a local facility to obtain one. This clinic caught my eye since it was close and the reviews were great. I called and confirmed they took my HMO card before scheduling a same day appointment. The person on the phone was nice and provided all the information i needed and confirmed my insurance will cover it free. I went to the facility and they greeted me walking in and sign in was a breeze. I did had to fill out a first time patient form but i skipped the SSN and explained to her since i have insurance i shouldn't require it so she helped me skip that and once i was done; i waited like 5 minutes and i was let in by a girl named Leslie who gave me my covid shot. In another 3 minutes then i was out. She was very friendly and helpful. I was happy with my visit and plan to come back whenever i need any medical needs from them!

I waited at this clinic for 30 minutes just for them to verify my insurance. My insurance had been…read moreused earlier the same morning without any issues, but by the afternoon they claimed they couldn't verify it. After half an hour, they told me I'd need to pay an extra consultation fee of about $100, which I found completely unreasonable. I told them I wouldn't pay that fee and decided to leave. The front desk staff didn't even look up at me or acknowledge what I said; they basically ignored me until I repeated that I was leaving. Only then did they say, "Oh, I heard you." The whole experience felt extremely rude, and I think their system is really flawed. It was a total waste of my time, especially since I rushed over during rush hour. I definitely won't be coming back and I wouldn't recommend this place to anyone else. Additionally, when I tried to book the appointment online, they required me to enter my Social Security number just to process the appointment. If I didn't provide it, the appointment couldn't be completed. That's very unusual, as many clinics don't ask for a Social Security number at all. When I called to ask them to remove it, they said they didn't even have it on file. Overall, this place was a waste of my time and I wouldn't trust them again. Let me respond firmly to the points you raised. First, when I booked my appointment online, I was required to upload my ID and my insurance card in advance. The entire purpose of that should have been to verify my information before I arrived. It makes no sense that after I got to your clinic, you then spent a large amount of time re-verifying what I had already provided. This shows that your front desk staff is unfamiliar with your own procedures. In fact, after she confirmed with your manager, she admitted all she needed was the policyholder's name and birthdate--something that should not have taken 20 minutes if she had been properly trained. If you require uploads of ID and insurance cards, then verification should happen before the patient arrives--not after. Second, the claim that your front desk thought I was on the phone is nonsense. I told her twice that I was leaving and she ignored me. The third time I asked if she heard me, she finally looked up and said, "I heard you." That means she was deliberately ignoring me all along. It's extremely rude and unprofessional to pretend not to hear a patient who is speaking directly to you. Third, it is now December. If it were January, I might understand a deductible. But by the end of the year, it's impossible that I would have a deductible left. I had just used my insurance that morning with no issue. Your system is clearly at fault here, not my insurance. Also, requiring a Social Security number just to make an appointment is not acceptable. You cannot force patients to provide an SSN just to book a visit. Finally, I will not be spending any more time clarifying these issues or responding further. I wrote this review so that others looking for a clinic can see my genuine experience and decide for themselves.

she's the best Md ever…read more just finish my consult with her this afternoon depressed to hear she has plans to travel for a bit It took me a long time to find a unique and kind genius like her. I don't know where to even begin.

Here are two reasons to not see Dr. Hethumuni…read more I had been with Huntington family health for 5 plus years. My previous doctor had moved away and was wonderful. I had a full chart with that doctor. Not sure what happened to it. I was currently trying for a baby and have to get annual breast exams due to my family history of breast cancer. I had the ultrasounds done and even a biopsy on my breasts a month prior to seeing her for my physical and doctor Hethumuni insisted that I get a full mammogram before I continue to try for a baby. I made the mammogram appointment for the next day. When I showed up to the appointment they told me it had been canceled. I tried to make another one. They called me and said they canceled it. They kept canceling it because they said I was not in need of a mammogram at this stage of life. It took a while before I had figured out that they were calling. Dr. Hethumuni's office every time before they canceled my appointments. She had written down in my file that I did not need a mammogram until the age of 42, despite telling me in the office that I should not try for a baby until after I get a mammogram. She cost me a month of trying for a baby. I never received an apology for her massive mistake. She is also continuously late for telehealth appointments, and not exaggerating. When I say that one time I waited 40 minutes for her. Yet I still owe $45 for an appointment that I was 8 minutes late for an appointment when there was no parking anywhere within a mile of their facility. I called when I got there 5 minutes before my appointment and said there was no parking. And they replied there is no grace period. The audacity is pretty outrageous.

The online reservation system makes all the difference. I opted to go in today instead of waiting…read moreto make appointment for a weekday with my GP for viral URI/cough/sinus. My on-call MD advised I likely needed antibiotics. So I grabbed the earliest availability on a Sunday, 4 pm. Did most of my intake online, very efficient. I did wait for a bit past 4, and also in the exam room, but it's a world of difference from the chaos that often reigns in urgent cares. Staff was professional and smart, and called in my Rx on the spot. We parked on the street to avoid $$ charge.

I made an online reservation for my son's physical clearance, and I filled out the forms in advance…read moreto reduce waiting time. We also arrived before our appointment time. However, 40 minutes after our scheduled time, I had not heard my son's name called. When I asked the front desk what was going on, I was told, "I don't know, but for some reason, they put three people after your reservation number ahead of you. All rooms are full now, so we will put your son's name up next." Even after that, we waited about another 20 minutes, and my son was finally seen about one hour late. The most disappointing part was that, according to the front desk, people after our reservation number had been put ahead of us, but no one apologized for the mistake or delay. I hope the clinic improves its check-in process, respects appointment times, and apologizes when mistakes cause unnecessary delays.

I often get all my travel medication through my primary doctor, but this time I tried Healthy…read moreTraveler. I registered online, very easy to do and chose my preferred time of appointments. I received a call back in less than 30 minutes after I submitted my request. The lady was very friendly, helpful and had an appointment available in just a few hours. I arrived at the office that has very convenient street parking or lot parking in the back. Once in the office, I was welcomed and handed a form to fill out about my destination and some personal information. About ten minutes later I was called into the back by another friendly lady. She was very informative about the country I was headed to and offered information pamphlets. I happily accepted and appreciated them as they are very helpful. There is a 65.00 office visit fee, they don't accept insurance and they will call in your prescription as soon as needed. I highly recommend Healthy Traveler Clinic for quick and convenient appointments when your primary is unavailable. Safe travels!

Super friendly over the phone and also in person (from what I remember, it was awhile ago that I…read morevisited). I have to compliment them on their file keeping/records! Definitely an A+ experience. :)

I have been with Dr. Poladian for several years now, and still continue to get excellent care. I…read moreappreciate her attentiveness to my concerns, her straight forward talk, and her ability to work with me on a plan of action for care. I think it's pretty cool that she has medical students in her practice and she has them come in first to see what's going on, then she comes in with them to teach them, as well as to care for me. (They ask if they can come in prior to doing so, and will respect your request to not come in if you don't want them in the room).

I was Dr Poladian's patient for more than 10 years and she fired me because I wanted to see her…read morerather than her nurse practitioner. Her front staff is not very patient friendly

I arrived on time for my 11:00 AM pre-employment medical screening appointment, checking in at…read more10:57 AM. Unfortunately, the experience was extremely disappointing due to a lack of organization and preparation. First, I was told I would have to go to another Carbon Health location for my TB test because they didn't have the necessary testing supplies. I was also told I would have to pay out of pocket, which made no sense since my pre-employment screening was being paid for by the organization hiring me. While waiting, I asked if I could complete my drug screen because I needed to use the restroom. The receptionist called upstairs, only to be told they also did not have the supplies needed for the drug test. I was then told I might need to make an appointment somewhere else. When I asked when they expected to have the supplies, the response was, "It could be a couple of days, maybe a couple of weeks." That is completely unacceptable for a facility offering pre-employment screenings, which often have strict deadlines. To make matters worse, I noticed the appointment display screen had changed my status from my scheduled 11:00 AM appointment to a walk-in at 12:00 PM--even though it was only 11:20 AM, and I had arrived before my scheduled appointment. When I questioned the receptionist, I never received a satisfactory explanation. When I asked for documentation explaining why they were unable to provide the scheduled services, management did not have the courtesy to speak with me directly. Instead, they instructed the receptionist to hand me a business card and tell me to have my new employer call them to discuss the reasons for the delay and inability to complete my pre-employment screening. I found this to be unprofessional and dismissive, especially given that I was the patient affected by the situation. This location lacks organization and seems unprepared to provide the services they advertise. If you don't have the essential supplies to perform basic pre-employment screenings, you shouldn't be scheduling appointments for them. Overall, this visit was a complete waste of my time, created unnecessary stress during an already time-sensitive hiring process, and reflected a lack of professionalism and accountability.

I visited this Carbon Health location today for a pre-employment drug screening, and what should…read morehave been a quick in-and-out appointment turned into a 45-minute wait in the lobby. During my visit, the elevator was out of service and the computer systems appeared to be down, which seemed to create significant delays. Unfortunately, I was on a tight schedule, and there was very little communication about what was causing the wait or how long it would be. I want to be clear that this is not a criticism of the staff. Everyone I interacted with was kind, friendly, professional, and helpful. By the time I was finally called upstairs, I was probably on my last nerve due to the delays, but the staff handled the situation with patience and courtesy. Once I was called upstairs, the actual testing process moved quickly. However, I was asked to repeatedly sign forms and present my ID multiple times throughout the process, which felt redundant and unnecessarily time-consuming. From my perspective, there appear to be opportunities to streamline the workflow, reduce duplication, and improve the overall customer experience. I was also concerned to see a patient who appeared to have mobility challenges needing assistance to navigate two flights of stairs because the elevator was out of service. The staff were kind and helped her, but accessibility should be a priority at a healthcare facility. I've completed similar screenings through Kaiser multiple times a year and am usually in and out within minutes. By comparison, this experience felt far less efficient and more cumbersome than it needed to be. I'd suggest going with another provider in these situations. Again, my comments are directed at the location's operational workflow and processes--not the staff, who were courteous and professional throughout my visit.

Dr and nurses were super nice and helpful. Why the 3 stars? because it's super expensive, I got 1…read moretest done and the dr visit.. insurance paid over $300 and I was still charged over $200. What the hell!! I went to another urgent care and paid half the price, while I got X-rays, two shot meds and the visit. I'm not happy! It's ridiculous.

Ableist tone deaf assumption my normal question was somehow an argument. Probably neurotypical…read more Worst service I've received at an urgent care. Paid $200 for a consultation. Just know it was not expected to be a real consultation but rather a lecture where you can only stay quiet.

WOW, 715am there were over 30 in line before they opened. I'll tell you they face a system in…read moreplace because I was our by 830am. The tech that drew my blood was super friendly and the gal at check in wasn't bad. I'll try another location that isn't as busy.

We took my mother inlaw for her appointment. Her doctor ordered some lab work for her. We decided…read moreto go to this location since it was on the same floor as her doctor's office. We arrived and I signed in with the Ipads on the counter. We arrived at 11:00 a.m. It was 2:00 p.m. and the workers kept announcing that the system was down. After a few of their announcements, they placed a clipboard on a counter and stated,"if you have printed orders from the doctor, sign in on this sheet, and they placed the clipboard on the counter where the Ipads were located. People kept coming in. There was a young blonde hair young girl sitting on one of the desks. As more people walked in, she stated," our system is down. Its getting close to 3 and we will only take the patients with an appointment. "It's close to 3 now and we're prioritizing appointments only." I waked over to the counter. I informed her that we had arrived at 11 and that we had signed in on the IPads. Then this is what she replied. "It's close to 3 now and we are prioritizing appointments so you can choose to leave because we're not taking any walk in's. I asked her, "So you're telling me that we've been here since 11 a.m. and we're not going to seen? To which she replied the same thing, like a broken record, It's close the three and we're prioritizing appointments only.... I then informed her I had already heard her state that and I proceed to ask her for a supervisors name and number. She replied, ok and handed me a sticky note with: Amanda (818) 482-4967. I have been dialing this number and no one picks up, not even an answering machine. What type of people choose a job to work with the public but don't know how to treat, greet or help the public.