I went to get blood work today at W Taft Road in Liverpool NY and I had the pleasure of working…read morewith Yeri (I'm sorry I didn't catch the spelling). I let her know I usually get sick after I get my blood drawn. She was absolutely wonderful, very calm and collected. We talked for a little bit after just to make sure I was okay to get up and she was so personable. I will absolutely be going back to see her. She made this experience a lot more bearable. I am hoping this will reach her. Thank you!!

My visit was great very fast i was in and out in 10 minutes Nancy was very sweet and very fast she…read morewas great at her job i have not one complaint about my visit.

Very prompt, friendly and professional. I couldn't ask for more. My blood draw didn't even hurt and…read moreI'm a baby about needles. Great job. Thank you!

Customer service. Without going into detail, I can say I have never been treated so rudely by any…read moreprofessional in my lifetime.

Your call center is atrocious, my husband called to try and reach an employee in your Cicero office…read moreso he could get some help and your call center representative was beyond rude and hung up on him.

My last stay there was in 2006; for quite an intensive surgery. Life Saving Bypass…read more I was rolled into ICU, still intubated & the nurses shift was ending after 3 PM. She asked the recovery nurse, Why are you dumping her on me? As a Nurse myself, Who could hear but not speak; I was anguished & thankful her shift was ending. The next day, I was wheel chaired to the med/surg unit. I asked to be bathed. They threw wet wipes on the tray table...DIY, I guessed. Day 3...I Demanded to Shower...a nice make nurse got me to the shower & disappeared. I managed, despite an incision from breast bone to pubic bone. No TY to them. Pray I never see them again

Just started as a new patient, had x rays done a 5mm kidney stone was found, but it's impossible to…read moreeven get through to the receptionist to even schedule an appt. I requested call backs 3 times and got no call. The quality of care is unacceptable. It's not the doctor it's the fact that im being told on a recording that my wait time is less than 59 minutes!!!! That was enough to make me have to find a new primary with a potentially dangerous situation with the kidney stone. UNACCEPTABLE

Prompt and courteous phlebotomist. Easy to set up appt over phone. Easy check in. I had to visit…read moreQuest because neither Rochester Regional or URMC offered the test I wanted.

Can't really post a number of stars because I could not get through to them!…read moreI thought using this local business would be more convenient but there's no way to contact them directly for my doctors office to get a fax number to send a lab request over when I asked my doctor he said it's impossible to get through to them and use another service! Seems like they should put a fax number on their answering system to make this easier!

Very Poor Service. They did not submit recent Rx for several lab tests to my Aetna Medicare PPO, as…read morethey have done in the past, Now I am looking for a way to file a claim directly with my insurer. In the meantime, I will not pay the bill they sent to me because they erred.

I've been here every 3 months for the last year or so. I've never had an issue with being checked…read morein quickly at the front desk or rude staff. On multiple occasions while chatting with them during my labs they have mentioned how they are always short staffed, and I believe it... that waiting room is always packed and your wait time will be 1-1.5 hrs without fail unless you come right when it opens (and even then, you'll probably have a bit of a wait but more like 20-30 mins). I've been told that all their locations are dealing with the same issues with wait times-- I don't know if that's true but I still come to this one.

My phlembologist, who drew my blood, went for an easy spot instead of a proper one. She drew from…read moreabove my inner elbow and said, "It's a small surface vein." But then also added that she "blew the vein so there would be a small bruise." I would worry about blood work being drawn here.....

No one wants to get blood drawn, but when the need occurs, this is the spot to go! Maggie is the…read morefirst phlebotomist to draw my blood, who had no issues finding a vein, a first for me! She did so well finding the best vein that I actually stopped bleeding before leaving the office. Maggie is true pro that knows where to go to get the draw required, and painlessly. Also, as a digital native, it was a double-win that this lab leverages technology (online tool) for an efficient scheduling and check-in process. Well worth the drive from Rochester for the stellar service and professionalism.

I went to Laboratory Alliance at 475 Irving Ave, Syracuse, NY 13210. I asked if I was supposed to…read moresign in on the clip board. She (Hannah if that's her real name) said You are going to need to wait ! She was very mean and snotty ! i did not like her attitude. It doesn't cost anything to smile and be nice ! She had her badge covered up so I couldn't see her name. I asked what her name was, she said Hannah, I don't know if that's her real name or not. people in public service need to be friendly, not miserable! it looked like she was training someone.

In general all Lab Alliance offices are plagued by the same issues. Long wait times and miserable…read morestaff. Whenever I go in for bloodwork, I typically wait for 15-20 minutes, and once called back the phlebotomists are less than thrilled to be doing their jobs, and the quality of care is mediocre. I've also experienced consistent issues with workers not being at the front desk when they are not working with patients, and talking in the back rooms, I even called the front desk to get them to come to the front desk. Lastly their operational hours are abysmal, 7:30-4PM with a break from 12:15-1PM, makes it incredibly difficult for those who are unable to take time off from work, or get lab work done outside of business hours.

I have never experienced such bad customer service before today. The first time I went into the…read moreoffice, the lady in the chair to the left with white hair and glasses (I did not get a name) was so rude to me because I was nervous and did not have everything that was required at the time. So I had left and came back with what I needed for my visit, I presume she was being cordial because there were other patients in the waiting room and her colleague was next to her. Nonetheless if you are in a customer based employee, attitude and being rude is not ok.

My issue was that I am not a NYS resident and had a pre-paid lab order from outside NYS. They…read morecouldn't do the blood test at all because NYS won't allow that. NY is one of the few states that are this stringent about people simply ordering their own labwork (NY, NJ, RI, and MA residents are trapped - the rest of the nation is free!). Unfortunately Labcorp does not make this clear anywhere on their websites in NYS. When I arrived the woman was saying that the computer was down - that also happened the last time I went to labcorp in my home state. In the past, I've never heard of that happening, and I used the labcorp in my home state a lot.