Whoever runs this place is incompetent. Had a visit last year and paid the copay they asked. Got a…read morebill 9 months later stating the copay was higher because it was a weekend visit. So I paid the additional copay, it was cashed and was still sent to collections. Now I'm having to deal with them. Never again!

Went in on a Friday as soon as they opened for a Covid test. I was administered the test, and told…read more24-48 hours... Text message said I would receive results via text, or I can log into the portal.... Fast forward to Tuesday morning, spent an hour trying to reach someone... test results were negative... Never received a text, email or portal update. Then I'm told I need to pick up the printed proof of test for work.. being taken out of work for 5 days waiting on results hurts my family, guess that's not their problem. Covid testing has been done here for 3 years, you would think they would have figured it out by now... thanks for costing me $1500 and making me look awful to my employer. Should have driven 5 minutes up the road to the actual urgent care. Cheers.

I went to get blood work today at W Taft Road in Liverpool NY and I had the pleasure of working…read morewith Yeri (I'm sorry I didn't catch the spelling). I let her know I usually get sick after I get my blood drawn. She was absolutely wonderful, very calm and collected. We talked for a little bit after just to make sure I was okay to get up and she was so personable. I will absolutely be going back to see her. She made this experience a lot more bearable. I am hoping this will reach her. Thank you!!

My visit was great very fast i was in and out in 10 minutes Nancy was very sweet and very fast she…read morewas great at her job i have not one complaint about my visit.

Very Poor Service. They did not submit recent Rx for several lab tests to my Aetna Medicare PPO, as…read morethey have done in the past, Now I am looking for a way to file a claim directly with my insurer. In the meantime, I will not pay the bill they sent to me because they erred.

I've been here every 3 months for the last year or so. I've never had an issue with being checked…read morein quickly at the front desk or rude staff. On multiple occasions while chatting with them during my labs they have mentioned how they are always short staffed, and I believe it... that waiting room is always packed and your wait time will be 1-1.5 hrs without fail unless you come right when it opens (and even then, you'll probably have a bit of a wait but more like 20-30 mins). I've been told that all their locations are dealing with the same issues with wait times-- I don't know if that's true but I still come to this one.

Great care and quality of service! They are always friendly; with little or no wait time.read more

I have used both Quest Diagnostics and Labcorp for the past 9 years as I have gone through…read moreinfertility treatment - so take that into consideration when reading this. I have also used Quest in a major metropolitan area versus this Quest of Cortland. I needed same day STAT bloodwork done and went to this location. I am still waiting for my very important results a day and a half later and found out this morning that the labs were done incorrectly (either the phlebotomist or the lab typed something incorrectly - we are all human, that is not the issue), but the lab running my blood still had my blood 24 hours later so after 6 phone calls to the doctor and quest they were going to rerun my blood. No apology no nothing from quest - they essentially blamed my doctor (it was clearly typed on my orders ... again a mistake but generally in customer service you apologize for the inconvenience and do all in your power to make it better.). Not quest. If you need a beta drawn, heck if you're waiting for ANY important test - take your business elsewhere. I know I will be for all of the follow up tests I need. To think of the money that my insurance has paid these buffoons over the years. Don't worry Quest - I won't forget and I will NEVER use quest again. And I'll make sure anyone I know and love doesn't either. And anyone reading Yelp ... or better business bureau ... I am BEYOND mad! One single person apologizing today would have made all the difference too - so take note and maybe offer some insight to your employees. Bye Quest!

Customer service. Without going into detail, I can say I have never been treated so rudely by any…read moreprofessional in my lifetime.

I recently visited this location and, unfortunately, my overall experience was disappointing due to…read morea lack of professionalism at the front desk. Upon arrival, it felt as though I was interrupting a social conversation between staff members rather than being welcomed as a patient. I checked in as directed, but the two employees at the desk continued their conversation without acknowledgment. Shortly after, two other clients arrived and expressed similar concerns about how they were received. The three of us were left waiting without any communication or guidance. At one point, a gentleman entered and was immediately assisted. I understand he may have had an appointment, but a brief explanation or simple communication to those of us waiting would have gone a long way in creating a more respectful and organized experience. That said, I do want to recognize Emily, who performed my blood draw. She was professional, efficient, and made the process smooth and comfortable. I truly appreciate her care and expertise. I hope management addresses the front desk experience, as it does not reflect the level of service patients should expect. Regards Frank M

Your call center is atrocious, my husband called to try and reach an employee in your Cicero office…read moreso he could get some help and your call center representative was beyond rude and hung up on him.

They were fast, accommodating of my schedule, very informative, straight forward, i couldn't ask…read morefor better reps in Alex and Jackie for my paternity test. Thank you guys very much!!

From the owner: Most accredited Drug Testing Company in New York State!…read more Upstate Drug Testing provides DOT and NON-DOT drug testing, breath alcohol screening, Background Screening and DNA paternity relationship services to our clients. DOT Urine Specimen Collector Training and Certification, DOT Lifeloc Breath Alcohol Technician Training and Certification, NON-DOT Hair, Saliva, Nails and DNA Collector Training and Certifications also offered.