They did not offer the tests that were posted as available on line…read more Staff was kind and professional, provided information even though testing not available. Moot because we ended up in the hospital for four days for something they could not have treated anyway. They called the hospital to advise that we would be there and forwarded the information they did have. The advance information allowed the emergency room to begin testing right away.

I had an excellent experience with this Urgent Care Facility. I had a chest congestion issue that…read morebegan 5 days ago...my symptoms were not improving with the over the counter meds...went there at 7:25 pm Saturday night...(they close at 8) saw Dr...received prescriptions...went to 24 hour Kinney Pharmacy...and was back home...all in 1 hour. Make sure to bring ID and Insurance card... The entire staff from receptionist, to nurse to Dr...we're all professional, polite, patient and helpful. Recommend highly!

I came here after a dog bite and had such a great experience. The staff was incredibly friendly,…read morewelcoming, and professional from the moment I walked in. They took the time to explain everything clearly and answered all of my questions, which really helped me feel calm and reassured. I didn't have to wait long at all -- I was seen pretty quickly, and the whole visit felt smooth and well organized. You can tell they genuinely care about their patients. What really impressed me was that they followed up a few days later to check how I was doing. That kind of attention and care is rare and truly appreciated. Overall, I felt very well taken care of and would absolutely recommend this urgent care to anyone looking for fast, professional, and compassionate service.

Loooong wait time 9:30 appointment waited over an hour just to get vitals then another long wait…read moreto see a provider. Very slow no idea how anyone would give 5 stars. I will say the provider seemed very good. My wife took the medicine prescribed and she's bouncing back so you can't beat that can you?

I have used WellNow a few times now, and each time is a good experience! The staff is friendly and…read moreknowledgeable, and they have always provided quality care quickly. Whether it's been an ankle injury that needed an x-ray or sinus and upper respiratory infections that needed antibiotics, they have, and continue to be, a solid option for when I need care quickly.

From the owner: WellNow Urgent Care is dedicated to providing quick and accessible care for you and your family…read more Offering lab testing, x-ray and diagnostic imaging with the flexibility of walk-ins or online scheduling, we make it easy to get the care you need. Our 24/7 virtual telehealth services allow you to consult with a healthcare professional from the comfort of your home. We work with all insurance plans and offer affordable self-pay options. Visit our website to explore our full range of services.

This is the second or third time I've gone there for usually a whopping sinus infection. I did one…read morewalk in and two appointments made on line. Regardless I have never had to wait long at all to receive service whether I am seeing by a PA or an NP I am always treated with professional compassionate Care I have been a nurse for 41 years and I have to say that they're always on the money in what clinically diagnosed and the medications if needed prescribed. Everyone from the front desk to the medical assistance everyone that you come into contact there is always friendly and professional I rather go there than to my primary and sometimes I usually do oops I don't know if I'm supposed to say that I highly recommend them for excellent clinical care

BEWARE!!! This WellNow Urgent Care is in my network, but…read morethe doctors are not. My daughter is in college and came down with Bronchitis, so she went to WellNow in April of 2024 because they are in my network, confirmed by my health insurance. WellNow charged my daughter out-of-network cost of $165 for her visit which should have been in-network and only $15. After repeated phone calls with WellNow billing department they admitted that the visit should have been in-network and only $15 and would reimburse my daughter the $150 she is owed in 30-45 days. After months, they still had not reimbursed my daughter so I spoke with my insurance company who contacted WellNow billing department on my behalf and my insurance called me back to say it has been corrected and that WellNow will reimburse my daughter the $150 within 45 days. As of today, 08/28/2024, not only has WellNow not reimbursed my daughter, but I received a bill in the mail from Doctor Krystyna Koryzma, who treated my daughter, for out-of-network expenses of $334, in addition. How is this even possible??? My daughter goes to an in-network urgent care for serious issues but the doctors that work there are not in-network? My daughter should have been informed prior to treatment. How is it this doctor is not billing through WellNow so it is in-network? If one does not pay their doctor bill after 4 months, I'm sure WellNow would threaten collections. I am completely disgusted by the WellNow Urgent Care professionalism and their very questionable billing. Christopher R. Katonah, NY

Where to begin? The place is a trailer with limited space and no privacy. Most of the staff is very…read morenice, but some are just plain rude. I had a cut on my finger that needed stitches, but I'm very afraid of needles. I was crying and sweating while the PA sewed me up. The nurse however just stood next to me and talked nonstop which was very annoying. I wanted to tell her to read the room and shut up, but instead I asked her to get me some water just so I could have some silence. Another time I was there I noticed that the room was filthy. The PA/NP was very nice but seemed rushed or possibly bothered by all of the screaming kids in the next room that sounded like they were breaking stuff. We got all of 15 minutes with the provider, before she wished us well, and said goodbye. My daughter liked her, and thought she was fun. I just felt bad for her. It seems like an awful place to work.

We brought in our 20 month old yesterday. He had high fevers of 102, cough, congestion, etc. I…read moresuspected he had the flu but he needed medicine. We took him here and they had no flu tests which was fine so they did a respiratory panel. His symptoms started the day before yesterday. This office never called us back with any results, disregarded any symptoms he had because his fever had broken while he was there and they were simply rude. It wasn't a busy day in the clinic. We were the only ones there. This was extremely unprofessional and unethical. We left the clinic and got a rapid test. And it came back positive for flu A within 2 minutes. We had to call his pediatrician for medication and they were nice enough to prescribe it. After this still never heard anything back from the testing they ran. And it is currently the next day and we still haven't heard anything from them. This office was extremely unprofessional. We will not go back. This flu season is a harsh one. Little ones are significantly more likely to have harsher side effects. Why would you wait when there is a medication to help. We could have easily missed the window for tamiflu had we not just gotten a test ourselves.

Whoever runs this place is incompetent. Had a visit last year and paid the copay they asked. Got a…read morebill 9 months later stating the copay was higher because it was a weekend visit. So I paid the additional copay, it was cashed and was still sent to collections. Now I'm having to deal with them. Never again!

Went in on a Friday as soon as they opened for a Covid test. I was administered the test, and told…read more24-48 hours... Text message said I would receive results via text, or I can log into the portal.... Fast forward to Tuesday morning, spent an hour trying to reach someone... test results were negative... Never received a text, email or portal update. Then I'm told I need to pick up the printed proof of test for work.. being taken out of work for 5 days waiting on results hurts my family, guess that's not their problem. Covid testing has been done here for 3 years, you would think they would have figured it out by now... thanks for costing me $1500 and making me look awful to my employer. Should have driven 5 minutes up the road to the actual urgent care. Cheers.

I've been there several times. I've never waited longer than 10 minutes,the staff is awesome and…read moreattentive and Dr. Hector is just the best. I always recommend wellnow and I always go there if I need medical assistance. I can't say enough good about them.

My son went in for an injury and basically got an X-ray and referral. They took his insurance card…read moreand co-pay. We then got a bill because the P.A. wasn't taking our insurance "that day," which he WAS NOT informed of. My insurance rep called and because the P.A. should have a supervising doctor who did take our insurance (I've NEVER had this problem with our insurance) they said they'd cease billing...but took the money out of my son's account (they had the card from the co-pay) the next day. 3 times I've been told by billing that a manager would call me back; no call back. This is so wrong, if I can find the time will pursue with elected officials.