I'm giving another zero review. Just got a message from well now billing to contact them…read more@billingwellnow.com to get this cleared up. Still no response. Please be Aware, that Well Now is acting under shady insurance practices. Billing people without sending claims to insurance companies. Having you sign , while under duress, without your knowledge, to consent to auto bill charges. When on numerous calls with my insurance company and a Well Now billing agent, was asked point blank "why" ?? they do not have an answer. They fumble with words, and shrug off responsibilities.

Stopped to get itch relief from a bad case of poison ivy. My doc was knowledgeable, friendly and…read moremost importantly prescribed two drugs which gave me relief!

They did not offer the tests that were posted as available on line…read more Staff was kind and professional, provided information even though testing not available. Moot because we ended up in the hospital for four days for something they could not have treated anyway. They called the hospital to advise that we would be there and forwarded the information they did have. The advance information allowed the emergency room to begin testing right away.

I wasn't going to do a review, but I gave them a fair chance to make things right! I went in on a…read moreSaturday morning with a swollen vein, to be told I had a fractured wrist! I told the dr there was no way my wrist was broken, as I was flapping around my wrists trying to tell him no way, he proceeded to tell me there was a hamate fracture. In the cast I went, baffled because I knew it was not broken, you would of thought maybe seeing me move my hands and wrist he would of doubled checked with the radiologist! As I left in a cast, I was given a fast pass to ortho for a new cast. Weekend plans were canceled due to this. Went to ortho 1st thing the following Monday, and was basically laughed at, they didn't see a fracture. As soon as I left ortho, I drove right to Well now asking to see the x-ray myself, They refused to show it to me. They made me fill out a grievance. Of course, I never heard from anybody until I started going in there every day telling them I want to be reimbursed for all my co payments. I kept hearing somebody will get back to me. Finally a week later a physicians assistant showed me the x-ray. She didn't see a fracture either because of my misdiagnosis I am out money! Not one person even apologized for making me wear a cast all weekend they refused to cover my ortho copayment, which I never needed to go to ortho to begin with. Never again!

I came here after a dog bite and had such a great experience. The staff was incredibly friendly,…read morewelcoming, and professional from the moment I walked in. They took the time to explain everything clearly and answered all of my questions, which really helped me feel calm and reassured. I didn't have to wait long at all -- I was seen pretty quickly, and the whole visit felt smooth and well organized. You can tell they genuinely care about their patients. What really impressed me was that they followed up a few days later to check how I was doing. That kind of attention and care is rare and truly appreciated. Overall, I felt very well taken care of and would absolutely recommend this urgent care to anyone looking for fast, professional, and compassionate service.

Loooong wait time 9:30 appointment waited over an hour just to get vitals then another long wait…read moreto see a provider. Very slow no idea how anyone would give 5 stars. I will say the provider seemed very good. My wife took the medicine prescribed and she's bouncing back so you can't beat that can you?

I have used WellNow a few times now, and each time is a good experience! The staff is friendly and…read moreknowledgeable, and they have always provided quality care quickly. Whether it's been an ankle injury that needed an x-ray or sinus and upper respiratory infections that needed antibiotics, they have, and continue to be, a solid option for when I need care quickly.

I got something in my eye, ended up in a bad way, and went to this urgent care around 5pm on…read moreSaturday 7/25. The check-in process was smooth and there was no wait. The PA on duty was exceptional. She walked me through each step of the exam, explained everything clearly, and managed to be both professional and caring. She was even able to advise on which pharmacy would be open late for me to pick up my prescription. I would go out of my way to go to this urgent care again.

Did not receive the proper care. Was told there was nothing wrong. The attending whoever it was was…read morenot very thorough at all ..After two weeks of discomfort, problem was solved elsewhere . You should get reimbursed for shabby healthcare. Stick to Bassett walk-in centers. & another plus i with your Doctor/hospital affiliated walk-in centers, they have your information through my chart. This place does not.

This is the second or third time I've gone there for usually a whopping sinus infection. I did one…read morewalk in and two appointments made on line. Regardless I have never had to wait long at all to receive service whether I am seeing by a PA or an NP I am always treated with professional compassionate Care I have been a nurse for 41 years and I have to say that they're always on the money in what clinically diagnosed and the medications if needed prescribed. Everyone from the front desk to the medical assistance everyone that you come into contact there is always friendly and professional I rather go there than to my primary and sometimes I usually do oops I don't know if I'm supposed to say that I highly recommend them for excellent clinical care

Where to begin? The place is a trailer with limited space and no privacy. Most of the staff is very…read morenice, but some are just plain rude. I had a cut on my finger that needed stitches, but I'm very afraid of needles. I was crying and sweating while the PA sewed me up. The nurse however just stood next to me and talked nonstop which was very annoying. I wanted to tell her to read the room and shut up, but instead I asked her to get me some water just so I could have some silence. Another time I was there I noticed that the room was filthy. The PA/NP was very nice but seemed rushed or possibly bothered by all of the screaming kids in the next room that sounded like they were breaking stuff. We got all of 15 minutes with the provider, before she wished us well, and said goodbye. My daughter liked her, and thought she was fun. I just felt bad for her. It seems like an awful place to work.

The rudest receptionist I have ever met. Do not go if you notice symptoms of something while at…read morework, they do not want to see you or help you. You will rudely be told that you need to leave because they are too lazy to admit you as a patient. It should not matter why you need medical care, I would expect to just be given the medical attention that is required. The receptionist was not only rude she was argumentative and on a power trip. Should not be labeled a walk in clinic when you can not walk in and get care.

Whoever runs this place is incompetent. Had a visit last year and paid the copay they asked. Got a…read morebill 9 months later stating the copay was higher because it was a weekend visit. So I paid the additional copay, it was cashed and was still sent to collections. Now I'm having to deal with them. Never again!

Went in on a Friday as soon as they opened for a Covid test. I was administered the test, and told…read more24-48 hours... Text message said I would receive results via text, or I can log into the portal.... Fast forward to Tuesday morning, spent an hour trying to reach someone... test results were negative... Never received a text, email or portal update. Then I'm told I need to pick up the printed proof of test for work.. being taken out of work for 5 days waiting on results hurts my family, guess that's not their problem. Covid testing has been done here for 3 years, you would think they would have figured it out by now... thanks for costing me $1500 and making me look awful to my employer. Should have driven 5 minutes up the road to the actual urgent care. Cheers.

I've been there several times. I've never waited longer than 10 minutes,the staff is awesome and…read moreattentive and Dr. Hector is just the best. I always recommend wellnow and I always go there if I need medical assistance. I can't say enough good about them.

My son went in for an injury and basically got an X-ray and referral. They took his insurance card…read moreand co-pay. We then got a bill because the P.A. wasn't taking our insurance "that day," which he WAS NOT informed of. My insurance rep called and because the P.A. should have a supervising doctor who did take our insurance (I've NEVER had this problem with our insurance) they said they'd cease billing...but took the money out of my son's account (they had the card from the co-pay) the next day. 3 times I've been told by billing that a manager would call me back; no call back. This is so wrong, if I can find the time will pursue with elected officials.

November 4, 2020 at 10:30am I went in for bloodwork. The nurse worked in the lab furthest back…read more I explained my blood is usually taken from the back of my hand. She wanted to try my arm. She put the needle in and out several times. She also shoved the needle all the way in to the plastic. She then wiggled it from side to side. Before this happened I asked her not to dig around. She dug. There is so much more. She then wanted to do my other arm. I said no. I did something I never do I left. My arm is bruised. I see two holes in the same area . She must have pulled it all the way out and stuck it in again. Worse experience ever.

I visited Fulton Urgent Care on a Sunday afternoon, after my 7 year old had been fighting a fever…read moredespite Motrin and Tylenol around the clock. We signed in the second we walked in, to a very friendly smiley woman. From there we were immediately triaged, again a friendly face and knowledge nurse. We then were followed into a treatment room by Colin PA, who immediately examined my daughter and reviewed with us the plan of care . Colin was very friendly, knowledgeable and efficient. She then proceeded to have an X-ray and within minutes we had results . Our discharge instructions were given by Sherry RN, another friendly, smiling staff member. From start to finish, we were our way home in less than 1 hour. Fantastic job to everyone at Fulton Urgent Care! I will definitely recommend your facility!