I was quite surprised by how pleasant and efficient my visit was. Everyone was helpful and…read moreattentive even though I was the last appointment of the day. The offices are clean, well-stocked, and have plenty of seating. Dr. Fix was extremely personable and professional, speaking with me at length about my concerns and medical history. I thought I would need to shop around for a primary care physician, but I was so impressed by this visit that I'll be staying with this office!

Excellent service. Greg Fix got me right in for an appointment. Prompt and on-time. Very satisfied.read more

I have been seeing Dr Booth for so many years, I would follow her anywhere! Brighton Family…read moreMedicine is part of Strong Memorial Hospital. Great location across from MCC. Parking in front and behind the building. Smaller lobby area with a new self sign in machine. The receptionists are the best, so down to earth and friendly... they become family. Dr. Booth has the best bed side manner of any professional in the medical field I've ever experienced. Her passion and kindness in any situation is remarkable. I've been going here for routine physical exams, sick visits, immunizations and flu shots. They always get me in for sick visits, common colds and sore throats ... or refills on meds. Highly recommend them.

I have been going here for 7 years and love Dr.Booth! I had pain going up my face some thought it…read morewas tooth pain another thought sinus infection only Dr. Booth figured out it was Trigeminal. Another time I was in OK a few days before Christmas and the nerve pain came back after being gone for a year and she called in a prescription for me and saved my holiday! Another thing every time I come she takes time to talk to me and makes me feel like I matter. Now my husband sees her and likes her very much and that saying a lot! Thanks for everything you do Dr.Booth!

Extremely long wait despite appointment…read more I made an appointment for 12:00 PM and arrived early at 11:45 AM. It's now 1:00 PM, and I still haven't been seen--just sitting and waiting for a simple TB test. What's the point of making an appointment if you're still waiting over an hour past your scheduled time? Time is valuable, and this feels really inconsiderate and inefficient. Very disappointed with the lack of urgency or communication.

Providers are great. I have an issue with the office. I will get a call after a visit asking me to…read morecall the office. When I do call, I usually get disconnected at least one or two times. Each time I have to go through the call menu again and give all my info again to the desk. Then I am usually told that someone will call me back. They call when I am at work. Wash, rinse, repeat.

Dr Picchi and the rest of the staff REFUSE to further my treatment and investigate possible causes…read moreto my symptoms, instead sending me in circles seeing doctors I've already seen and been cleared by! REFUSES to give me the care I am legally entitled to!

Horrible. You get what you pay for. Or in this case, what you don't pay for-being 99% of their…read moreclients are migrant workers and the poor and uninsured. My partner has been going to this place for the past 3 years, the care he has received has been good, his Dr comes down from Rochester twice a month to see local patients. The issue here? The reception desk workers. They suck. They continue to drop the ball with appointments, they make appointments, you show up and guess what? the appointment does not exist. No wonder the Dr's do not last at this facility- it's run like shit.

They did not offer the tests that were posted as available on line…read more Staff was kind and professional, provided information even though testing not available. Moot because we ended up in the hospital for four days for something they could not have treated anyway. They called the hospital to advise that we would be there and forwarded the information they did have. The advance information allowed the emergency room to begin testing right away.

I had an excellent experience with this Urgent Care Facility. I had a chest congestion issue that…read morebegan 5 days ago...my symptoms were not improving with the over the counter meds...went there at 7:25 pm Saturday night...(they close at 8) saw Dr...received prescriptions...went to 24 hour Kinney Pharmacy...and was back home...all in 1 hour. Make sure to bring ID and Insurance card... The entire staff from receptionist, to nurse to Dr...we're all professional, polite, patient and helpful. Recommend highly!

I've been there several times. I've never waited longer than 10 minutes,the staff is awesome and…read moreattentive and Dr. Hector is just the best. I always recommend wellnow and I always go there if I need medical assistance. I can't say enough good about them.

My son went in for an injury and basically got an X-ray and referral. They took his insurance card…read moreand co-pay. We then got a bill because the P.A. wasn't taking our insurance "that day," which he WAS NOT informed of. My insurance rep called and because the P.A. should have a supervising doctor who did take our insurance (I've NEVER had this problem with our insurance) they said they'd cease billing...but took the money out of my son's account (they had the card from the co-pay) the next day. 3 times I've been told by billing that a manager would call me back; no call back. This is so wrong, if I can find the time will pursue with elected officials.

Whoever runs this place is incompetent. Had a visit last year and paid the copay they asked. Got a…read morebill 9 months later stating the copay was higher because it was a weekend visit. So I paid the additional copay, it was cashed and was still sent to collections. Now I'm having to deal with them. Never again!

Went in on a Friday as soon as they opened for a Covid test. I was administered the test, and told…read more24-48 hours... Text message said I would receive results via text, or I can log into the portal.... Fast forward to Tuesday morning, spent an hour trying to reach someone... test results were negative... Never received a text, email or portal update. Then I'm told I need to pick up the printed proof of test for work.. being taken out of work for 5 days waiting on results hurts my family, guess that's not their problem. Covid testing has been done here for 3 years, you would think they would have figured it out by now... thanks for costing me $1500 and making me look awful to my employer. Should have driven 5 minutes up the road to the actual urgent care. Cheers.

Lack of empathy Excessive waiting / with no treatment, meds…read moreetc Resulting in an ER VISIT

I had a walk in appointment at 3:30 didn't get into the room until 4:15 and was left in there until…read more5:00 without being seen. I left because I had to get home to my son. They need to take into consideration that appointment times matter, especially to people who have to leave work and use pto, only to pay a sitter to watch their kid.

This past Saturday I stood up and rolled my right foot/ankle and scrapped the arm on a metal table…read more I was a mess. This is my go to urgent care, I made an appt, they were able to see me a few hours later. Andrew was so kind and prepared my arm and foot for PA Dewanshi Patel. They worked in perfect harmony. X-ray, performed by Sue determined a foot fracture and ligament sprain. The skin tears on my arm were cleaned and steri-strips applied. What surprised me the most was Dewanshi's creation of a custom posterior leg splint with sugar tong using ortho glass. The walking boot was so painful I could not walk. This McGiver splinter was beyond perfect. It required both Andrew and Dewanshi to apply. I was able to stand, utilized a cane and able to hobble out. The care I received was incredible, they made sure I was safe and confident with the cane. I will have no hesitation returning to this facility and have already referred family and friends.

I wrote a review on 5/1/26 regarding unethical billing being done by WellNow Urgent Care in…read moreFairport. (see below for initial review) The Business Owner (initially listed as Morgan G ) responded same day asking to please email them at wecare@wellnow.com to "make things right". I emailed them that same day. As of today, 5/6/26, I still have not received a response. Why do they ask someone to email them if they have no intention of replying! Avoid this place! Customer service is not important to them!

Suzanne was super fast and no pain. Had many locations to choose from that were about the same…read moredistance (Avon, Victor, Rochester). Chose Avon and now it will be my go-to! Wait was not bad either, about 8-10 minutes.

I come here because Suzanne is fast, friendly, personable, and professional- AND NEVER HURTS ME…read morewhile drawing blood.