My recent visit to Henry Ford River District Emergency Room was, without a doubt, the most…read moredehumanizing and distressing medical experience of my life. I am a single mother of four young children, with a husband who passed away almost two years ago. My family lives hours away, making emergency medical visits incredibly difficult to coordinate, so when I come to the ER, it's because I genuinely need help and answers. For the past year, I've been struggling with significant, unexplained weight loss (over 80 pounds). My PCP has run blood work and a CT scan of my chest down, but we still have no answers. Approximately six months ago, I started experiencing debilitating nerve pain radiating from my arms into my fingers, primarily at night or when lying down. This pain would wake me up repeatedly, forcing me to get up and try to alleviate it. The culmination of these concerns, especially the new onset of a lump at the base of my skull that I discovered recently, prompted my mother to travel across the state to care for my children so I could seek emergency care. I was terrified. This lump, coupled with the severe nerve pain, jitteriness, headaches, agitation, and continued weight loss, was a major alarm for both myself and my family. My experience in the ER was nothing short of an absolute nightmare. The doctor I saw was beyond rude; he was demeaning and dismissive. He made me feel like I was a complete burden, a piece of trash. He told me the lump wasn't "anything to worry about" and that I needed to "manage my expectations." He insisted the severe nerve pain had "nothing to do with" the growth on my head and repeatedly stated there was "nothing he could do, or would do." Multiple times when I was attempting to explain my symptoms, he cuttingly asked, "Well, what do you want me to do about it?!" His continuous belittling remarks, such as "It's not worth my time" and "Why are you all of a sudden coming to ER for this?", were incredibly painful and completely inappropriate. Does it matter why I'm there at that time, or day, why I "waited" to come in? What should matter is that I am a patient seeking help, scared and panicking over a new, significant lump on my head that wasn't there a month ago. When I tried to show him my CT scan results from my Athena Health app on my phone, he completely ignored me, even as I held out my phone for him to see. I was left crying, feeling utterly unheard, neglected, and like I was just a number, not worthy of any care whatsoever. The only bright spot in this horrific experience was the kind woman working at registration at the front desk. She at least acted like a human being. I am truly, truly disgusted by the doctor and nurse (who admitted me) at Henry Ford River District Emergency Room. Their lack of empathy, professionalism, and basic human decency is appalling. No one should ever be made to feel so dismissed and neglected, especially when seeking urgent medical attention. I would strongly advise anyone to avoid this emergency room if possible.

I have been here a few times and had excellent care. The emergency doctor was caring and patient…read more I stayed there for a few days and there sevice was excellent. Food was awsome. The shower in my room was better then my own at home.

I was very impressed how how fast they took me & treated me..the nurse even walk me to my SUV..it…read moreis very clean and they are very nice! I even drive from Harrison twp..

This locations really went above and beyond. There was zero wait time and the doctors and nurses…read morereally went above and beyond to ensure we were comfortable. The doctor seems super knowledgeable and very thorough going through my wife's medical records going years back to help in his diagnosis. Special shout out to Dr Josh Newsom and Dr Brian McParland. Both went above and beyond in our care. I don't recall the names of the nurses and other staff but they were amazing as well. I recently had a poor experience with another Corewell location and was reluctant to go to this location but I'm glad I did go. I can not speak highly enough about the care we received and the knowledge and care of the staff. From checking in to making my wife had enough blankets to asking me I need anything to make me more comfortable the staff really blew us away. Ive never experienced care like this any hospital or ER setting.

Dr. Robert Mc Cowan is the best doctor we've ever had. He's extremely kind, caring, compassionate,…read morethoughtful, helpful, understanding, patient, thorough, pleasant, efficient, and an all-around nice guy who truly cares about people. It's so refreshing to be lucky enough to be able to have a doctor this amazing and wonderful! We have been seeing him for about 5 and a half years and we hope we can see him always. He's too notch, A++++, #1, the absolute best doctor we've ever had. He has superb bedside manner, excellent knowledge and he treats you like family. We are beyond thrilled about finding this one of a kind complete gem of a doctor.He's the doctor with a huge heart and we adore him. He's a jewel of a doctor, a true treasure. We always talk about how lucky we are to have found him and we cherish this magnificent doctor! Kaley is also excellent and we adore her too. She works with Dr. Mc Cowan and they are a marvelous and very hard working duo that go above and beyond to help their patients always. They're 100% fantastic and we think they're the best duo with huge hearts. Dr. Mc Cowan is our primary care physician and Kaley is his medical assistant.

The staff is great! The Dr are so nice and take their time to get to know you.So they can figure…read moreout the best way to treat you.You need a good Dr office look no further.Give this place a shot.

Horrible owner who is to Cheap…read moreTo Pay staff when customer can't make an appointment! She is a very rude snooty ! Cant believe she is in business this long! I have a missed appointment 2 times in last 6 months one due to an accident other due to being sick!! Her receptionist sucks weird lady!!! Just a horrible clinic ! Totally scared up My therapy! Is now delayed ! They truly don't care about your well being ! don't care! Also I will never recommend this place ever!

All very friendly and helpful. Very clean. Any questions I had, were answered so I understood. I…read morehad a major back surgery. Munger gals and a fewackiguys have got me on my feet and moving. They even seem to like listening to me babble the whole time they work with me. Thanks Cheryl Sier

Friendly and answers all your questions. Very comfortable office and busy place yet they made me…read morefeel very important during my consultation. Went over everything.

Dr. Fegan did a great job and the office staff were very nice. My only complaint is that I asked at…read morethe desk if they took my Delta insurance and was told yes. That is only half true, they only take the Delta Premiere and not my Delta PPO. After my post-op visit, I stopped at the desk to see what my balance was going to be and was surprised that it was 30% more than I expected. The girl at check-out acted surprised but I think they knew this. When I spoke to the manager/biller, she said she was sorry that I didn't understand?? I guess that's true, I misunderstood what they lead me to believe. I think most offices know what insurance they don't participate with. I don't think they want their patients to be stuck with unexpected bills.

Dr Marshall is a amazing person an chiropractor he has helped me an my son and even my brother in…read morelaw all feel better because of him . An the girls an guys that work at the desk are the friendliest ppl I've ever met always greet you with a smile so I'd recommend anyone to go see them. Thanks Gina B

This was the most thorough chiropractic visit I've had. Dr Marshall spent time with me and…read moreexplained my situation and course of action. Very friendly staff. Very accommodating. I highly recommend this office.