I have been going to Dr. Bhoiwala for years. He is the best. Very kind,caring and helpful.read more

I had a Tele-medical visit back in December and gave my credit card information and then I got…read morebilled. When I tried to work it out, the doctor asked me to swing by and bring my invoice. The business was supposed to be open until 5. At 3:50 they were closed. When I called to ask what was going on he was very rude. Needless to say, I will never go back there. I guess I'm just gonna pay the bill again, but I'm definitely certifying it and getting a return receipt of its delivery.

A place of many bosses. I recommend it for those without complex health or if this is among limited…read moreoptions per your insurance coverage. I am ​moving on after mixed experiences and now having a condition will seek a nice sensible --self-employed-- specialist as my pcp.

I've been going here for years. I've had some great doctors, most of whom were residents and have…read morenow gone. What's great about this place is they have early-morning walk-in hours, making it perfect for working stiffs like me who don't want to take off work for a doctor's appointment. They're also really good about fitting me in for an appointment quickly. They're also respectful and understanding. This place is affiliated with Albany Medical College, so they often have student observers. However, they're very good about not forcing that on you if you're not comfortable with it. For instance, when they asked me if a male student could observe my last gynecological exam, I wasn't having it. And that was fine.

Good medical care but the nursing care is very "hit or miss" and most of the time miss. Nurses are…read moremore interested in the paycheck than patient care. Personally, witnessed one nurse just standing around never observed them doing actual care.

My major complaint is lack of quality communication. The nurses are just sitting in front of the…read morecomputer screens chatting about their home/social lives. Yesterday, I am standing at the nurses station for 3-5 minutes and a nurse finally addresses me asking "Do you want something?" In my head I'm thinking- No, I'm standing here adorning the the counter. No one wants to be bothered. If my husband needed changing, a beverage or info regarding his medical plan it is ignored. I used to recommend Albany Med with high marks, no more!!! Oh, and the attending physician never even tried to connect with me for two days after I left several avenues to communicate information. If anyone assures you that they will contact you with any significant updates- they lie. To be fair, I am specifically commenting on D 420's.

While the previous reviews that are low seem to be symptomatic of the onslaught from Covid, I came…read moreearly on Sat and had to return on Sunday and I got taken care of within mins of arrival. No lines. Care was appropriate to my needs and friendly, masked attendants and physicians assistants. All very competent. They suspected I might have been exposed to omicron. Gave me a PCR test. It was supposed to take 3 days for results. They came by SMS text same day by evening. Impressive! Overall a reliable stop for urgent care. The Google reviews are great. Check there!

My experience with their billing system was extremely frustrating and poorly coordinated. My…read morestatements were mailed to the wrong address and delivered to my neighbors, despite my correct information being provided. When I contacted billing after their voicemail threatening collections to attempt to correct the address and set up a payment plan, I was told the problem was my fault for not including my apartment number on the original registration form. I was also told there were no flexible payment options outside of their automated system, which only allowed payment timing based on the original statement date rather than my current situation. Overall I do not believe they can provide adequate service based on simply blaming patients for their mailing system not accepting apartment numbers correctly. Edit in addition: I have already reached out via email and then received a call yesterday requesting I call the customer service line who told me that when I did. I sent to wecare@wellnow, your privacy team and the billing email you provided below.

It is ok there, not the best place, but better than other methadone clinics, atleast here people…read moreare not all messed up in the parking lot like they are at other places.

By far the most well organized program I have even been too. They are excellent at meeting you…read morewhere you are truly at rather than grouping you into the useless box of, " just another typical addict exactly like the rest" which certainly is not always true and it's refreshing to know that the amazing staff at fusion get this....along with a long list of other things that other treatment programs just do not seem to understand. Fusion is the not on the Stone Ages of treatment programs like 99% of the others. Highly recommended for those who truly want a chance at life and are tired of living like we did 5-10-15-20+ years ago. If we're still here to tell our story we're still here for a reason and Fusion is the place to help us find our reason and some. I wish you all well. -Joey H. 12047

Great staff and facility, sorry to hear they are closing…read more -----------------------------------------------------------------------------------------------------------

The check in process was pleasant, and easy. The receptionist was pleasant, despite it being…read morereally early in the morning. The pre-op nurses seem knowledgeable, and were able to answer all of our patient's question sufficiently. The relevant staff came by to introduce themselves, give an overview of the procedure, and answer any questions we may have. The surgeon, and anesthesiologist, and surgical intern were nice, but the nurse anesthetist seemed nervous. While I spoke briefly with the surgeon after our patient's surgery, it seemed strange that he did not come out to explain how the procedure went. Our patient wanted to see how they did after waking up, but none of the medical staff who attended the surgery was available to answer questions. I understand that surgeons have a very busy schedule, but it should be standard practice for someone to check in on the patient, explain how surgery went, and give a brief overview of the procedure. An extra two minutes of their time is all it takes. The bedside manner for the post surgery nurse could have been better. She seemed indifferent after I explain my concern about the patient's questions being unanswered. One redeeming quality is that she seemed more pleasant the next time she came around, to check in. I refrained from judgment upon reading poor reviews online about their bedside manner as I aim to give the benefit of doubt unless proven otherwise. Well, the poor reviews online were not wrong. Perhaps it's just this specific case, perhaps that's the standard practice. But I expected better.

I went on a Monday and scheduled an appointment in advance. I really didn't think about this when I…read morewas scheduling, but my appointment was at 12:10pm, during lunch time. There were two parties in the waiting room when I arrived. The receptionist greeted me and told me to have a seat. She never entered me in the computer. I waited there for 60 minutes, along with one of the original parties and another party that arrived after me. I went back to the desk because I kept getting messages that I was late for my appointment. Finally, I was taken into a room. Walking through the back area, I didn't see any medical staff. I waited in the room for 30 minutes without anyone seeing me. At 1:30pm the app asked if I wanted to reschedule my appointment. Finally someone came in, asked some questions and wrote me a prescription. I think the staff was either at lunch or there were no practitioners on duty until after 1:00pm. I learned my lesson from this appointment. Don't go to Wellniw at lunch time.

It's a wonder why people get into medical/personal services; jobs that inherently are centered on…read morehelping patients and being receptive to their medical needs- and yet they hate people? I had the displeasure of coming to this location (second visit- haven't been for myself but I've been here with a partner and now my mother) with my mum, and immediately upon reception, the sour faced girl at the counter was regurgitating lines for intake, without bothering to even lift her head and acknowledge the person in front of her. You could tell me she had an atomic warhead candy caught in her throat given how puckered and unwelcoming she was. It's remarkable how many nurses hate patients. It's not a trend, it's actually a stat. That's just sad. Find a different job if you hate people so much sweetheart. Oh- and in the great words of another patient who had this experience, but was purged from their comments and reviews:

Healthcare for Veterans is exceptional. Staff is very knowledgeable regarding their specialties…read more Utilized all Oncology/Hematology /Radiology departments. Primary care from the Clifton Park CBOC (Community Based Outpatient Clinic) which falls under the Albany Stratton VA Hospital, is also a much needed and appreciated resource. Very lucky to be able to utilize both for my health needs.

Orthopedic department,) very speedy check in ,and out. The clerks seemed happy, professional ,and…read morepleasant.,very clean / clean aroma environment . Dr. Karen's orthopedics team has treated me with the best care for multiple orthopedic needs. These amazing people bring great credit upon themselves, and for the Albany VA Stratton VA. THANK YOU ! SFC. Randy F. DAV.w/k9

If I had a dollar for everytime my appointment got cancelled, I'd have a private jet on standby…read more Then you have to wait another three years for the next appointment. In the meantime your prescription runs out and you get a phone call from the office saying you need to come in... but the next available is six months from now. They wonder why my blood pressure is elevated.

When our family physicians retired, I called to choose new doctors. I was told that Nurse…read morePractitioners would see patients not physicians. I had a mammogram on Monday the results were faxed to the office within 24 hours. Friday the office claimed, once again, not to have results. Since I had spoken with Capitol Imaging who sent the report I was put on hold for 20 minutes to await stressful results. Run, do not walk away from this practice of surely over worked and underpaid nurses doing the work of doctors. Don't encourage sub par patient care while corporate makes big profits.