I have been a fan of Credit Union of Texas and a member for over 20 years due to getting my car…read morefinancing there when I switched from my Camaro to buying a Chevy Blazer. I started out with just my loan and savings account but have added accounts since then. This is one of my favorite financial institutions even though building a branch in Tarrant County clearly does not top their priority list. RaceTrac convenience stores have their brand ATM though. This location is in a really nice area. The staff is always friendly, consistently providing top notch customer service.

Have been a member since 1977 and family for longer. First time at the Eldorado Frisco location…read more This is my forth location I have visited. Daniel Trevino and staff handled my visit to confirm account information flawlessly and would recommend based on this visit. Also recommend auto financing. Have finance three vehicles with them thus far and are competitive with rates. Hope this review finds you well, Dallas B.

I chose this bank because it's close by and i prefer smaller banks and i lucked out bc everyone…read morehere is SO kind. If you're looking for a new bank i highly recommend trying them out.

Amazing customer service and financial products that they offer. Better than traditional big banks…read moreby far

I used the NFCU in Alexandria, VA. Now, I'm in Texas and thrilled to know they're is a location…read morerelatively nearby!

I visited this location today to question why a mobile deposited check written to me from another…read morecredit union had a 7 day hold on it. I worked with customer representative Ashley and she was as helpful as she could be. She referred me to branch manager Chris. I had called the toll free line several times trying to resolve issue, thus my case was well documented. When Chris attempted to help me, I became very frustrated that he did not care what a member was experiencing but what was documented. As I tried to explain the situation, Chris resulted to the same tactic I received from the toll free number, my check was on hold for security purposes (but I showed proof check had cleared). The other institution had a hold on it (but you had already made partial funds available). I was told that I had never done a mobile deposit to NFCU (I produced check that was mobile deposited and proof from other institution NFCU had indeed processed check). Told I should I reach out to my previous financial institution to get proof the check had cleared, I became really angry because as a member I should not have to gather proof, when NFCU was holding the bulk of my deposit. After Chris contacted the other institution and confirmed check had cleared, he then preceded to release the funds to my savings account, be mindful, I had a balance 3-4 times the amount of the check I was originally trying to deposit. Frustrated because it was my money, I left the institution without further words, only to be met upon exit from Chris, with a very sarcastic "you are welcome." I am welcome? It's my money and I was simply trying to get it released for the deposit. The frustrating, conflicting answers (from toll free number), and time to visit a branch location didn't warrant a thank you. When you are servicing a member, you should always be attentive, helpful, and open to their needs. While this institution and location is very convenient to my home, but being a disabled veteran, I will continue to evaluate my standing as a "member" to determine if this is indeed the credit union for my financial needs. And if anybody in this institution tries to say I was argumentative, rude, or disrespectful, on the phone calls, release the audio or the video at this location as evidence to support your claim.

Exceptional customer service at Intouch at exchange in Allen, Texas! I was ready to close my…read moreaccount because of the customer service experience online. I went into the bank handed Jaime my card and told him to close my account. He said let's talk about this. Hi Jaime, quickly and professionally resolved the issue.. why they couldn't have done this online is beyond me.. Thank you Jaime for your professionalism and patience- greatly appreciated! Will g

Horrible service. Required a ton of paperwork to open my business account. Opened it for 6-month,…read morethen they randomly forcibly closed my account without cause. Then when they closed my account, they told me to pick up my check, and no one wanted to help me. They left me standing in the lobby for 10 minutes, and there was only one other customer in the branch.

If you have an account at Happy State Bank, I would go first thing when the bank opens and pull out…read moreyour money and close your account! This bank and the people in leadership are so deceptive. They had a data breach July 2022 and waited 8 months to notify affected clients their sensitive information had been exposed. That's scary and a dereliction of duty! The negligence of this bank has caused great harm to my small business and my family. The corruption runs deep. I know I am not alone. The dishonesty and potentially criminal activity by this bank need to be exposed. If you would like to share your story of corruption or negligence by Happy State Bank or Centennial email: Happyiscorrupt@communioncooperative.com and expose what is going on. This lender completely mishandled my PPP loan causing a burden far beyond what any small business should have to experience in this program. They do not care about small businesses, and they bully anyone who calls out the corruption and uses lawyers to intimate because they know small businesses are the weaker party. Your small business will never be a priority at this bank, unless of course you are 4G Metals and had a PPP sweetheart deal with Chris Castle. The SBA really should investigate the shady dealings with this company and Happy State Bank. I know there are a lot of people hurt from this bank and your voice has been silenced like mine. Nothing will change until our stories of how corrupt these people are become public. The first step is to close your account and get out, the second is to email me with your experience and we can work together to expose what is going on and the harm they are causing to mom-and-pop small businesses that are still hurting from the COVID closures.

TOTAL FAIL - Do NOT use this bank - They no longer value customers. This was a great bank several…read moreyears ago, but acquired by Centenninal Bank recently and now unacceptable. The acquisition caused me days of problems as data was not migrated from Happy Bank to Centennial - all of my prior bank records were deleted and you can imagine what a problem that caused from a personal perspective, let alone my business. I complained many times, and even submitted an invoice for the large time/cost of the mistake, but was of course denied. I therefore started shutting down 12 accounts, and as of today migrated two of the last three accounts to CAPITAL ONE, who has treated me very well. I will close out the next account within 3 weeks and never return - they lost $ Millions in business transactions I was planning on using them for.

first time here. went to a sombr concert. it was decent overall. enjoy the free parking, such a…read morerarity with venues like these. the garage was pretty big and right across the entrance too. so convenient. didn't take that long to park either. inside is clean and big. staff were helpful in finding entrances to the seats. concessions pricey but expected. not the biggest event venue, but not the smallest. would come back again

Nearly two hours to open a new account. This credit union…read morenickel's & dimes you to death while claiming no month fees. Get all the charges in print. Take home the info and read it twice at least!

This branch is ok. I like the ATM on the inside where I can choose my denominations. When you walk…read morein they say hi. The service here is not amazing. Legit one time I ordered currency and they tore it. They had to reorder it to replace it and I had to pay the new rate. When it was their fault. To be fair I have also seen them deal with customers try to cash checks at the window without identification and managing challenging situations so I realize their job is not always pleasant. But I do expect to be treated kindly, which is not consistent at this location. Lobby is always clean and well maintained. No concerns with safety. Drive through is efficient. Two ATMs available in the drive through. Convenient location at the Villages.

Do not go here if you want anything but basics done. I needed a check cashed that was more than…read morenormal. It requires a manager override but there was no manager there! At 3 pm on a Wednesday. I was sent to another branch. Huge waste of my time. Not the way to do business.

Utilized this bank for auto refinance in the past. It was fast simple and great…read more Came back for a new car refinance once rates improved recently. Fast approval online. Since then I have spent literally HOURS on hold on the phone trying to finish this process. Multiple calls required, each time having to sit on hold For an hour when the recording says up to 5 minutes. Finally got it done after 45 days (which shouldn't have taken longer than a couple weeks) and I cannot get my original bank paid. 3 weeks later and check still not received by Chase. Sitting on hold, AGAIN, for an hour to likely get no resolve. I suppose I will add to this shortly when my problem isn't solved and I'm told to call back and sit on hold again for an hour in another few days. This is ridiculous

It's not about this branch but overall RBFCU…read more This branch has great people. Even the branch manager Brian case is great Problem Entire customer service and all operations are handled by a call center The worst in the world Today I shut down all my account I will be providing a detailed report on this later Call center : 1. Six months no access to my online statements 2. The entire staff goes home at 6.00 PM 3. No credit card staff on weekend, if your card is blocked by chance 4. Extremely poor service. They hang up the call and not polite 5. When you call credit card services it says 'we don't recognize number you are calling from and goes in circles' Product review : in scale of 1-5, 5 being best 1. Checking /savings account - 1 ( read above ) 2. Credit card - 1 ( read above ) 3. Business account - 1 ( I plan to close it ). I never used it much. I know they will mess up in future. 4. Loan - 3 ( Only problem they are also a part of call center. They do work hard and but they also shut down at 6.00 pm)

Paige, the manager went out of her way to help us today! All staff were friendly and willing to…read moreassist us with our questions!

This bank and this branch is a really great at customer service They will bend over backwards for…read moreyou as a customer they have great rates on auto loans they're very flexible when you need a little help sometimes and they also have pretty reasonable credit cards if you don't have a spectacular credit score.