Well this location isn't as bright and new as the one on 99. But the staff is FAR friendlier…read more However, they seem very understaffed. They had one teller and he was doing counter service AND drive through. He was, however, a very nice man. I appreciated his friendliness. OH - and he wasn't condescending at all at my appearance. Though I had overalls on lol and I never look very professional. I'm a bit blonde, and I didn't realize they had a parking lot. So I parked on the street right in front of the bank. But it is easy in and out. Easy to find and a good location for downtown Beaverton.

This bank is absolutely horrible, by far the unequivocal worst bank I've ever used. Almost 50 years…read moreon this planet, there has never been another bank even remotely as bad. They changed their name from Umpqua to Columbia recently, look at their old scores. 1.2/5 on Trust*Pilot, an aggregate score of 1.8/5 on 145 reviews on Yelp. I've personally had to contact the VP of client relations TWICE to fix nonsense. I've had their systems overdraft my account seven different times in the last five months when I don't have overdraft protection and even their call center supervisors couldn't explain what happened (literally they didn't understand how their system allowed it) but wouldn't call it a bank error so they wouldn't reverse the fee. When I asked to have their manager call me one time, again I'm totally serious, they told me "My manager is going to tell you the same thing and they are busy." They told me that the manager would call me, of course they never did. For six months straight I signed "Mickey Mouse" on all of my withdrawals, they never caught on. Twice they would not let me take money out of my account because my license expired the previous month. Their system issues fraud locks every other week on my regular online purchases that I've made for years, often on a weekend evening where I can't get it unlocked until Monday. Tonight I changed my password and then it locked my account for changing the password. Seriously, I'm not kidding. One time when I lost my phone they wouldn't talk to me on the phone about my account for over a week unless they could send me a text code; that's not a joke either. It seriously looks like they changed their name to escape their absurdly awful reputation.

I wish I could give zero stars. My husband has been a Key Bank customer for decades, and today was…read morethe last straw. We will be switching banks. We were treated as an annoyance when we had questions about our accounts (because it seems there was an error with the timing of credits and debits). Not only did it seem like we were annoying the tellers and managers with our questions, we were told several times that we should have known certain things. Our questions were not answered, we were not helped, and we were asked to move out of line to help other customers. We were told we could wait 20 minutes to be helped or make an appointment for Monday. They were rude, unhelpful, and uncaring. So yes, this was the last straw. The other straws were little things that all added up to one sad fact: Key Bank is no longer the local, friendly, caring choice. They are a big bank that chooses to focus on their profits over their customers. We will be moving our business to a local credit union who still cares about their customers like they are people.

I have to give the Key Bank branch at 17455 SW Farmington Rd, Aloha, OR…read moreteller Silvia Fung the WORST customer service award. I bought in cash today and tried to make a deposit, the amount I had counted and the amount she had counted had a various. Instead of re counting it in front of me she told me she doesn't have time and gave me the cash back told me to go home and count it again and come back. What kind of services is this?! That's her job to count it, not me as a customer. I never ever been treated so badly, I called the 800 file a complaint and I will follow up with it.

I happened to need some help in person regarding my loan…read more They were super quick to see me and guided me through the process, asking many clarifying questions along the way. The loan process can be super confusing! I appreciated their patience with me. For regular banking, the tellers here are also very friendly and helpful. Never waited more than 10 minutes to see someone. Great location, very well kept, candies for everyone!

I have a new car loan and make the payments on time every month. Same with its insurance which is a…read morenationally known brand. Onpoint keeps putting their own highly overpriced insurance on this car saying its not covered when IT IS! They said they informed me it needs insurance proof which is a lie. After I notice the bill being added I then have to take a day and go down there with the paperwork proving its covered. This is the second time this has happened. Its done purposefully and its a total pain in the ASS!

I made an appointment through the app and I was supposed to meet Steve Mi on 07/08/2025…read more At 4:00 pm I got here waiting and nothing there is no one to assist me only the teller with an attitude, I tell her that I have an appointment at 4:00 pm then she she said I try to call you that Steve is not in today , wait so why they made the appointment in the first place? No body called me big liars! I can proved. They own me $1500 and bank of American refuse to pay , it was a credit card that I got in 2018 with a secure. Deposit of $1500 I canceled last year and I called and they told me to come in person , I did no body help me just a rude teller this is already 3 times one they told me to make an appointment I did and now again they flaked on me , I Realy don't know what to do to get my money nothing works , I guess I will have to go on the legal way , very incompetent , disrespectful. And rude people same as the one at esplanade in Hillsboro .

Is it normal for associates to eat their lunch in a lobby full of people instead of helping…read moreclients?!! I walked in to see an employee who looks to be young guy, eating a smelly tuna sandwich in a bag in the lobby with multiple customers waiting to be helped and then burp. How unprofessional! I understand if this location was understaffed but if the employee is not out there to service the customer, lunch should be out of public's view. Other employees were very helpful and I enjoy my conversations with the tellers.

Just got off the phone took out a personal loan. Josh B was so sharp on top of his game just a…read moredelight I will be requesting him going forward! I'm so glad I made the switch over to Unitus a few months back everyone is so kind and professional. Thanks again Josh! (and give that golden retriever a hug for me)

I wouldn't recommend Unitus for investment. They use LPL Financial, which preys on those who don't…read moreunderstand investing by placing them in high-expense-ratio (0.89%) Class A shares. This significantly impacts your cumulative investment growth--they do not have your best interest in mind. I was also misinformed by a customer service representative about their Go Savings account until I read more on their website. Their training for customer representatives could cost you money, so please read up on what they're offering before you visit and trust them. They told me that I would get 3.00% APY for the first $2,499, then 1% for the remainder. That is not at all how it works--you get less than 0.03% for every penny after the $2,500 limit. More info here: https://www.unitusccu.com/savings-accounts/go-savings/ I would suggest staying away unless you're going for a certificate deposit, mortgage, or car loan product that serves you momentarily. I give them two stars because their customer service is friendly.

Update: The business owners response to me was to go online instead of into a branch. Instead of…read moreaddressing the actual issue here of an employee placing a lunch order in front a long line of customers vs helping them you share with me that I can go online? Clearly this bank does not care for the customers needs or the inappropriate behavior of their employees. I couldn't go online because I was turning in change. But thanks for the unnecessary and unhelpful response. Just left this location after standing in a line of 6 people for over 5 minutes while we all had to listen to an employee sitting at a desk in the middle of the lobby placed a lunch order on the phone for everyone there. How distasteful! We left and will not be returning to this location again. If you have a line of customers waiting it shouldn't have to be said that you should hold off on placing your lunch order and instead help the customers first!

This branch has really nice and friendly employees, specially Tracy and Paolo who are my favorites.read more

I needed a notary quickly for an important document relating to retirement. The kind gentleman at…read morethe front was able to squeeze me in for an appt. - I was SO lucky to get connected with Lydia. She is an absolutely beautiful soul....a very real and compassionate human. She is professional in her banking skills yet her people skills are beyond par with her customers. It is the Lydia's of this world that keep my chin up personally and FTCU is lucky to have her. I'll continue to bank with FTCU as I have for 2+ decades. Thank you Lydia!

Edit: I emailed the email address they provided below. 5 days later no response…read more Edit 2: They told me the shipped my car to a completely different city. They want me to pick it up there and the car is not operable. They want me to cover a 800$ tow I had a car loan that I paid every month for almost 2 years with no missed payments. One day my car was towed by a towing company by mistake out of the front of my apartment. I went to a tow hearing and the judge ruled for immediate release of the car. When I went to pickup the car they told me First Tech picked up the car and it was in their possession. I called first tech and they're charging me 2000$ in fees and threatening to sell the car any day if I don't pay in full. This is 4 times the amount the impound yard was charging me originally. The repossession department is not budging and their priority seems to be to sell the car. The car is not even running and at most will sell for 500$ since it's not even running. I want to pay the car in full 10,000$ plus interest so it doesn't make any sense from a business perspective for them. They must be getting some kind of tax break from this for them to be willing to ruin a loyal customer and lose out on 10,000$ as well I am reopening my small business and was hoping I could create a long term relationship with this credit union but now I am at risk of losing my car because of an illegal tow and my credit.

Wanted to leave a more recent review -- I've always had prompt service. Yes, during peak times…read more(like towards closing) there's a wait, but the team definitely is conscientious and tries their best. Also, a nod to the manager here who always steps in and is very much on scene -- busy or not!

Salem branch, worst service, have an uncle in a wheelchair and late 80"s, Just to add 2 people to…read moresignature card with or without a Power of Attorney and they said it would take an hour and they are all booked up today, at 9:15 no one was in the bank, first appt was at 10. i took time off to help take care of this then they wanted to know if we could come back at 2:30 like people dont work... it take less than 10 minutes each person to be added to account and signature card.

The ATM here stole my card, so be careful when using it. It'll make you return during business…read morehours to retrieve it. So if you're traveling, or it's not part of your route, you're screwed

Onpoint has now come into Fred Meyer stores and I thought it would be a convenience, but, I had to…read morego to the Orenco branch for the IRA services that I needed. It wasn't very complicated, but, the staff said the person with the authority was not available and they could set up an appointment for later in the day, but, I said, no, I preferred going to the branch anyway. I was easily taken care of at the Orenco branch and things are much better for this 35 + year member! Now my husband knows I was right in the first place to do my business at the local branch!