I remember when this was a great bank. Sadly they never recovered from the Covid days. Wait times to meet with a banker are terrible. They allow you to make an appointment, but they don't honor it. read more

*NOTE MY ISSUE IS STILL NOT RESOLVED* Wells fargo is the worst bank in the world. Wells fargo's customer makes me sick to my stomach. I made a transaction for $1000+ and canceled it the same day. Seconds after doing it. I gave Wells Fargo the transaction number and reference number of cancelation from the company. I opened 6 different 'investigations' over 8 months and gave them this information over and over. Wells fargo proceeded to call me a liar and closed every case without giving me my money back. Everytime I went into a bank location, zero help from the managers/employees. *Arms up in the air* "sorry, call the number." ??? I canceled a transaction, the money goes back to my account. It says that on the screen of whatever you're on "money will go back within 7-10 business days." An air-headed manager at wells fargo told me that because wells fargo doesn't have a relationship with a certain company I should use companies wells fargo had a relationship with...? Wells Fargo deals with any company, it's money. The way I've been turned away in their locations, and on their special phone number is complete garbage. Not one person I've spoken to on the phone or in their banks has any brains or customer service skills. I'm still out $1000+ that's mine; I have the reference number of cancelation. It's such an easy fix. A transaction was canceled, give the money back to the customer. Wells fargo continues to hold my money hostage and call me a liar. We are in a 'pandemic', they make you wear masks in their store. But for my situation, while many are struggling, they're robbing me of my money and offering ZERO help. Worst bank ever. read more

Have been banking here for 20 plus years. For sure need to get motivated to move on. It is not the workers it is management. First there are never any bankers to help you. Try to call they dont answer. God forbid try get a loan. tried three months for 3 home loans, they kept asking for more stuff again and again and finally gave up. Went to American Finance and was done in 4 weeks with a lower rate. Wells Fargo is a huge coorporatio (like all banks) But i think their specialty is ripping people off and not actually helping anyone. They also decided not to call employees team members anymore.. Basically all their employees hate the bank as well which should tell is all something read more

Don't bother coming to this bank if you're looking to pull out cash from an ATM. They only have one drive up ATM and half the time it's not able to provide withdrawal service at all. Trash branch from the trash bank that is Wells Fargo. read more

Their bankers customer service skills are non-existant. Walk in the lobby and two bankers are sitting chatting. Do not even acknowledge us walking in. Then after a few minutes ask what we needed as if we bothered them. read more

This is a terrible place to come do your banking at. They are always finding a problem with everything. The branch manager is a bitch and their not helpful at all. read more

The Customer Service Representative failed miserably today to verify my status as a customer of Wells Fargo, and as a United States Permanent Resident. In a few months, an electronic wire transfer to my Wells Fargo account will take place, and to avoid paying French Income take of 33% , which French Resident pay as a Royalty Tax, I needed this document with a WF rubber stamp. The bank manager and the customer service representative previously mentioned were just too lazy to figure out the procedure and verify my identity by requesting any further identification such as an IRS Tax Return or U.S. Passport, which I would gladly furnish them. This branch is not serious with certain employees being lackadaisical and lacking intelligence to do their job correctly. I found this customer service representative impersonal and uncaring. read more

I am surprised to see such a negative review of this branch. I feel that of all the Wells Fargo branches I have visited in the country, this is by far the best. Yes- they still have Wells Fargo policies and jargon, which can be frustrating at times. And yes, they are part of the mega-giant corporate banking world which so many people detest. However, the employees here are fantastic and make me glad I bank here. Every time I have gone into this location, whether it was for change, a deposit, withdrawal, or questions about my account, I have always felt the staff went above and beyond to help me. On one occasion, I was waiting in line to get some quarters for laundry, and a manager asked me if she could get my change immediately, instead of having to wait in line. Of course, I said yes and she ensured that I received everything I needed in a prompt manner. I have seen her since on several other occasions, and she is always directing people to the appropriate area of the bank and watching the tellers to ensure the fastest service possible. The tellers here are also top-notch. They take the time to learn your name and always have a smile and something friendly to say. Often, they will look over your account (with your permission) and offer additional products/services to help you save money and avoid fees, yet they are never pushy about it. I swear, this branch of Wells Fargo has hired the best staff. All of them tend to brighten my day, which is not an experience I typically have when walking into a bank. read more

Absolutely awful. Wells Fargo in Colorado is terrible, but this one and the one on 44th are the worst ive ever been to. This one has no walk up atm and only one drive thru. The tellers are rude and will lie to you and make up policies to avoid work and cost you money. And it smells bad inside. read more

Y'all really need to get it the fuck together. Who closes at 5 o'clock Monday through Friday and isnt open Saturday or Sunday I get Sunday it's the Lord's day whatever you need a day off but who isnt open on a Saturday at very least till like one or 2 o'clock how is a person supposed to get money or get anything done when you people are never open other people have jobs you losers. read more

I normally avoid going into the bank at all costs because the tellers are SO ANNOYING but today I had a large check that I wanted to deposit personally. I was in and out in minutes and the teller was professional, friendly, and didn't try to sell me anything! Amazing! read more

Smiles or not, to not take PPP applications for a true small business/sole proprietor is another sad move by big banks who got bailed out for mishandling of money in the past. read more

Worst bank ever! Absurd invalid fees, annoying employees who state that they are "incapable" of issuing credits for the fees because the "system" won't allow them....just the most awful bank I have ever used. Stay away or be charged fees several times a month that are "computer errors", and they cannot be credited back in a timely manner or even at all. Three months was too long to have been banking with them. read more

Went to Wells Fargo for my First Home Loan. Being a Veteran thought they would step up an approve a $139,000 mortgage. They accepted my earnest money and my appraisal fee than 10 minutes later told me they won't approve my loan and sent my information to an outside source. It is now 2 weeks later and I still have not received my funds back. All they do is build up hopes and dreams and than make the best people feel like they are nothing and worthless. Do Not Bank at any location closing all accounts after 8 years of banking with them. Their Veterans that work for them only care if you make over $80,000. I live in Arvada, CO for 13 years now and this is how they treat you. read more

I went threw the drive thru and encountered a rude lady that wanted to argue with me about a withdrawal slip. You're going to get your own money you shouldn't have to have issues with people that work there. Very dissatisfied with the customer service. read more

Low customer service. The only consolation is that the tellers at this branch are very friendly and nice. But if you want GREAT personal banking and true customer service please look somewhere else. read more

If you want a bank who tells you "there is nothing I can do" every time you have a problem that is out of your control with your bank account choose Wells Fargo!!!!! They will never help you fix anything, regardless of what it is. It could be that your debit card was stolen and somebody spent your money, they will be sure to do nothing for you for 10 days!!!! Love this bank!!!! read more

The tellers here have amazing customer service! There is always someone to greet you at the door too! They do a great job of training their employees. Best Wells Fargo I've been to in Colorado. read more

I just opened an account with Wells Fargo and it has been a nightmare! I deposited my first check on Saturday and was told that it would go through on Tuesday. I checked my account on Monday and noticed that the check was not showing up as pending. When i called customer service they said that they had no idea where the check was and it could take up to 10 days to get my funds. I decided to call this branch and see if they could find out what happened. After many hours they were able to put the money in my account. Tuesday rolls around and my debit card was declined so I call this branch again. The check was missing again and I had multiple overdraft fees. Several hours later the check appeared in my account. Today the check has disappeared again! I can't use my debit card because the account shows up as overdrawn. I am still waiting to be able to access my money. I called customer service to complain...I was told I had to go it in writing, instead I'm writing it as a warning. Do not bank with Wells Fargo or at least never step foot in this branch!!!!! read more

This is one of the MOST worst banks to try to get a loan on/from your equity from your own home. Starting from the store manager, personal banker, and let's not forget the most awful inexperience under writer. They all said one thing, and did another and they didn't even keep there word. This is a very unprofessional bank including staff issues when you call. When the store manager states he will call back in 5 minutes, that means one day wait. It's hard to believe it took 3 months to get approved, to find out they canceled at the last minute. read more

I will only go to this branch to handle my banking needs. The staff is always so nice! I had an issue with my account (not my fault) and the banker I worked with was great! The manager was really nice and helpful as well. read more