Bryan took care of me with a last minute request from my mortgage lender. Genuine concern and care to help me with my dream house. Highly recommend. read more

It's one of those reviews that if I can rate with no stars that is what I would do. I have had a business account with Wells Fargo for over 30 years in Austin, TX. Until fraud showed up in my account, I was satisfied but when fraudulent checks were written which were way out of sequence with current checks clearing the account, I found their service horrendous. I feel like the institution that should be watching my money has absolutely no safeguards in place running in the background. We are rolling out AI in our technology but WF doesn't even have systems that catch the easiest problems. For example, over a year ago, there was a check presented on my account and cleared which was written out of another company name, account and with an unauthorized signature. When I called WF on it, they said it was a fluke and their security system is the among the best. I should not have trusted their assurances. A year later I had 5 checks for a substantial amount of money presented on my account which were way out of sequence with the wrong font and they cleared. They returned one of them immediately without notifying me of the threat of fraud but not the other 4 checks. Two months later after filing of a timely fraud report, they still have not returned the money to me and have repeatedly denied the claim. In addition, the first time I reported fraud, even though I was given confirmation numbers for the case, the confirmation numbers were wrong and they did not have record of the claim even though my ATT records show a very long call with them. I can go into detail about how Wells Fargo did not do their basic duty of protecting my funds but there is so much more. If you want a bank to do what you think a bank should do for you, don't bank here. If they treat a 30-year customer this way, you won't have a chance. Take your money and run! read more

If you need business account help stop in and see Jesus Becerra. Great service! I love my neighborhood Wells branch! Super friendly folks, easy to get in/out quickly. I've been banking with Wells since the '90s and it has never felt like a "big bank". read more

Wells Fargo Bank - Wells Fargo - Banks & Credit Unions Near Me - Austin, Texas

Imagine having the DMV as a bank. Got that mental image in place? Good. Now imagine if it was worse. Endless bureaucracy, no one answers the phone when you call the branch, every representative gives you the wrong information. I've never dealt with an institution this incompetent. read more

They are listed as not charging account fees, which is NOT true. I have banked here for years and now they are charging $12.00 a month for personal accounts and $10.00 a month for personal accounts.....unless you deposit $1000 and keep an average daily balance of $500! I don't know how they get away with that, especially imposing it on bank accounts where there was previously no charge if you used your debit card at least 10 times a month. They have had some financial issues that have been in the news and you would think they would like to keep their customers, but apparently they are just trying to keep high balance accounts and get rid of everybody else. read more

It isn't my normal post because I can't remember the name of the young lady that helped me. With that said, here it is. I'm not a rich man (financially speaking) so it's always nice to be treated as if I'm the reason Wells Fargo can stay open. Thanks for always treating me like a king! read more

I had the pleasure of speaking with Brandon, the branch manager, this morning. My debit card was recently compromised so I had to go into the bank to get a temporary debit card. While there, the branch manager let me know about several credit promotions WF had for customers. I'm in the process of repairing my credit and Brandon set me up with a follow up call to discuss what my credit card options were with WF. Another promotion I was unaware of was the free credit report from WF which was a soft credit report pull. All of this information came in so handy and Brandon was on top of all of this information. Thanks, Brandon for all your knowledge! read more

I will never be able to depict in words the agony this branch put me through, but I'm going to try: Jesus: I first came into this branch trying to close one account and open another due to fraudulent activity. I was directed to Jesus, whom I have had great customer service in the past. On the surface, closing an account should be easy to do, right? But after he told us he was hungover from SXSW, I later found out that there were several mistakes that included not closing the account and not providing the new account number(that you kinda need to switch your bills to). After contacting customer service the agent said, "Weird. That's happened to me before, but I don't know what to do." I didn't hear back from Jesus until the following day, causing me to go back into the office. Lisa: After vacation and due to urgency, I worked with Lisa who verified what was happening was odd .Unfortunately, the account STILL WASN'T CLOSED, After I saw this was still happening I went back into the branch (now I have had 4 touch points with Well Fargo regarding this situation), I was admittedly upset, and she did address my situation the best she could, even past business hours. I didn't know where my money was. I didn't know which card to use. My account numbers weren't lining up, and Lisa was confused too, but said she would get back to me. Unlike Jesus, this is where Lisa excelled: She did get back to me via email and stated she would "do anything in her power" to help. Thanks, Lisa. Dulce: Lisa escalated to the branch manager, as she probably wanted to follow the chain of command. About 1minute into the conversation, I knew Dulce (the manager) was going to be an up-hill battle. The first problem was that she disagreed with what I said right off the bat. The conversation (or lack there-of) was NOT objective. Even as I offered my explanation as numerous times I was cut off. The second problem was that she became more hostile and more hostile as the conversation as she continued. She began raising her voice at me and demeaning what I was saying. I took the approach of trying to indirectly move her into an active listening mode--even saying "Okay, let's clarify: what have you heard me say over the last couple of minutes." I just don't think she was able to do this because several times she paused and then went back to why I was wrong. She just wasn't "getting it." After complete communication disconnect (the words I even used), she did take the appropriate approach of "let's find a solution." I appreciated this, until immediately following, she raised her voice condescendingly again and didn't provide a solution...it went further back to why I was wrong. To be honest, I eventually gave up. I just did what she said, but not what I even originally intended some kind of compromise. That's not how Dulce operates. I didn't know what else I could do at that point...not even regarding the situation, but dealing with a hostile, angry human being that was unwilling to see my side of the story. To summarize: I was treated like a powerless child and not as a respected customer. I would never intend to throw any company or their employees under the bus, but in this situation, I just feel it's important that customers understand what they may encounter when working with this branch. I most certainly hope that your experience is different and this branch will take the appropriate measures to acknowledge their behavior, empathize with their customers, and approach any situation with an objective perception, respect, and amiable communication and service. And instead of just ranting, here is the feedback I would give to Dulce, the manager, when approaching a difficult situation: "It sounds like this is very complex, as I've heard from my staff. I know you also want to waive some of the fees and that's a possibility. that you've incurred here is the feedback I would give to this manager (if I was her supervisor, I would certainly write her up). It is tough when you have to move your money around and are unsure what is coming out of where and why. Let's go through this step by and step to see what solution we can work towards because I want to make sure we're helping as much as I can, even if it's a compromise" Oh. And at the end, they didn't even wave my fees due to their errors. Just call customer service...can't believe I ever had to say that. read more

Be nice if they'd get a drive up ATM like almost every other location, or maybe even made it more clear where the ATM is, so as to minimize the wandering. read more

The people here are so friendly and efficient. I came in to get some cashiers checks and was helped by Marlene and Cody. Marlene, you're fabulous. You not only got me those cashier's checks, but you also got the to me FOR FREE by recommending I switch over to a work account. Cody, I knew we had a special bond when we started talking Basketball - you got my account set up quicker than you can say the alphabet 10 times backwards. You two made for great conversation and didn't make fun of the fact that I had one stray hair sticking up the entire time we were conversing. Excellent customer service, excellenter people skills, and excellentest bank! 5/5 stars read more