I seldom want or need to walk in to the actual brick and mortar bank but this time I did as I was in the neighborhood. I had a couple of accounts issues that were a bit of an inconvenience for me concerning linking my account to a finapp. I was seen almost immediately by a friendly and professional Customer service representative (Alexa) who guided me through the whole process. Everyone including the security guard was nothing but professional and friendly. Would definitely recommend this Credit Union branch to anyone looking for one. Well done ACU! read more

Highland In-Store Branch Matthias Blache consistently provides one of the best customer service experiences I have ever received. His patience, efficiency, humility, and expert knowledge truly set him apart. No matter how busy the environment may be, he remains calm, professional, and genuinely attentive to every detail. What stands out most is the way he treats people with respect and kindness while still being incredibly skilled and efficient at what he does. He creates an atmosphere that makes members feel valued and confident that they are in capable hands. Matthias makes me proud to be a member, and I genuinely look forward to each visit because of the exceptional level of service he provides. Employees like him are rare and deserve recognition for the positive impact they make every single day. read more

This location is great. It's far from my home but the staff is attentive and always greets you. There is always parking available and they have a coin machine that you dump your coins in and it deposits it straight into your account without having the roll coins. read more

I had an appointment to open an account at 2:30, i walked in 2:25 and had checked in online. I was immediately greeted and immediately seen and sat down at one of the cubicles. Elise was the one helping me and she was so helpful and answered all my questions. She was very informative about the type of account i was interested in making. read more

Always a great experience here. I hae never left here feeling "dirty " like you do when you leave chase or bofa.

I had an appointment with a team member today at 4 p.m., and to be honest, I had a busy evening ahead of me, so I was hoping it would go quick. As I was signing in, a team member who was sitting at the front desk asked if she could assist me. I walked over, which is where I met Alexa. She was friendly and knowledgeable. Within literally minutes, she had already answered ALL of the questions I asked --there was no need for me to even meet with someone at a cubicle. I saved time, and my experience with her was awesome. read more

Went to make a cash and check deposit today, didn't get the name of that bank teller that helped with my transaction. She tried to scam me by not depositing my check, good thing I checked my deposit slip. I was about to walk out then I noticed the deposit amount was incorrect and that teller tried hiding from by walking to the back and didn't even acknowledge me that my transaction wasn't done. She tried hiding my deposit slip by covering it up so I don't notice it. TERRIBLE!!! That person should not be working there, who knows she might scam other customers!!! BEWARE!!! Filed a complaint, I hope they take action!!! read more

ACU will woo new customers with low interest auto loans but don't expect to be approved for any future credit. Despite paying off two car loans without one late payment and $70k in the bank for well over a year, plus a Fico score of over 720+ at the time, I could not get approved for a credit card. I moved my savings elsewhere. Fast forward a few years, on multiple occasions I have attempted to use mobile deposit to deposit 2-4 checks at a time. After receiving multiple error messages over an extended period of time, I called ACU. Apparently they have been aware of this issue for about a year but do not have a solution to fix it. Customers have to log out after depositing a check in order to deposit a second check. If you want to use technology, enjoy a streamlined experience or obtain credit, this is not the bank for you! Funny, I can purchase investment properties but can't get a $10k credit card from this bank. read more

Arrowhead Credit Union - Banks & Credit Unions Near Me - Redlands, California

I have never seen a worse institution. They have my best friend and her 2 kids living in a car with no money to feed her children and also has cancer. All because they won't release funds after over 60 business days and have verified ALL funds. read more

This has to be the worst ACU branch ever. I am just now getting around to writing this review after being a 20-year member. Doing business with them was always difficult. I had 2 accounts and a HELOC with them that always seemed to have issues. I went into this particular location to withdraw $3000.00 in cash, and they didn't have it. They said that I had to order it. When I asked to speak to the manager, it took her forever to come out, and when she'd did, she was very unprofessional and downright rude. I told her that I wasn't going put up with ACU any longer. She said "well do what you need to do." She couldn't have cared less, so I was finally able to close my accounts and withdraw all of my cash. As a 20-year customer, nobody even cared to ask why. I was very fortunate to be a veteran and opened an account at the Navy Federal Credit Union, and they are AMAZING!!! Don't waste your time with the low-tech poorly led Arrowhead Credit Union. I waited too long and gave them way too many chances read more

If I could give this bank a zero I would because they would deserve it. They crap on the little people. I have been with ACU for more than 10+ years. I paid off a signature loan in full and also paid in full an ACU visa card. When I went to apply for a new signature loan they snubbed their nose at me. This bank is crap go to altura credit union anywhere but Arrowhead credit union. Plus their customer service inside the bank is crap!!!! The customer service reps when you call in are the only nice thing about this bank. This bank is not empathetic to helping people or the community. I am looking for better options but with ACU being so low it should not be hard to find. I no longer can't stand this bank!!!! What a joke! read more

On 1/8/23 I decided to purchase a 2022 Ram 2500 Limited 4x4. I just want to let people know that Arrowhead Credit Union really cares about their Clients. I had excellent credit 803 which paved the way to receive a 2.99% interest rate for 36 month loan with auto payment from checking account. The auto dealer was placing me at 5.59% for 48 months which was really high. I'm definitely a big fan of Arrowhead Credit Union to help me get a low rate. Thanks for the great loan results! Mark & Delia Ballou read more

Arrowhead Credit Union - Ontario ca Ram 2500 - Banks & Credit Unions Near Me - Redlands, California

My mother had an account with Arrowhead. When she died I dealt with their team to settle her affairs. I will never forget the kindness, professionalism and flexibility that they showed me during that challenging process. They went above and beyond to help me (and my mom's account was only a small one). I cannot thank them enough. Highly recommend. read more

I have two car loans through them (in fact, that's why I joined, because the terms of the loan from my other credit union were not as good as those offered by Arrowhead FCU). My young kids have savings accounts here, and enjoy getting a little toy from the toy box when they go in to make a deposit (and they enjoy putting change in the change-eater machine). Folks are nice. I have no complaints! read more

I have only been into the building two times and the first time was to open my account. At both times, the receptionist, which should be smiling and welcoming, was not friendly at all. The other personnel, including the cashier, were all friendly and helpful. This first impression was terrible. My second visit was only last week and even though Christmas is this month, the 3 women standing behind the receptionist desk were so busy talking, they didn't have time to wait on any of the people waiting to speak with someone to help them. I am very disappointed and told the first woman that called me when I initially opened my account.Once again, I am very disappointed...Debra Sanders read more

Arrowhead has been the best even throughout CoVid time.... The convenience of drive- thru, their bank hours and the knowledge savvy customer service, always are accommodating. I first started with ACU with direct deposits for household essentials.... as the years have gone, they are my main bank now. In gratitude for your service. :-) read more

I have been an ACU member from before they changed their name. Over 40 years of membership. I live outside SoCal but still keep my account. Because ACU has always been there for me and my family. I moved from SoCal to Japan, Italy, and the Middle East and kept my account as a primary source of accounting. They never failed me across the globe while other international cards failed often. Whether down the block in Redlands or across the globe in Tokyo ACU has always had my six. Thank you. read more

I'm disappointed that I tried Arrowhead Credit Union (AHCU) again. I know COVID has played a part in some of my complaints. I am not happy with not being able to use my debit card due to whatever the issues are. The ATM in my area has had issues off and on and in my opinion way too many. I tried for approximately an hour trying to get through to find out if there were any documented issues with the system because I cannot use my card. To no avail, I never got through before the call center closed. Needless to say this isn't the first ATM issue; issues pre-COVID and probably will be post COVID. Come on now!!!!!! If it just happens to be just a coincidence I am the only one having an issue, I apologize but if it is an internal issues.....shame on you guys for not making me aware of it!!!!!!!!!!!! Thank God for my other credit unions....I will pull money out of one of them. read more

Awesome service. Branch Manager Paul, did an awesome job in getting my Debt card replace. Thank you read more

When I started working I opened two accounts, one with Arrowhead and one with BOA. After the first two years I stopped BOA because of weird charges and impossible customer service. But twenty years Plus later, stil have ACU. Highly recommend, also really like their app now. read more

BEST EXPERIENCE EVER!! I needed a car loan. The experience was delightful and personable. Going to the credit union was the easiest way I ever had. They have always thought about Customer First. There will never be a time I go through a dealership again. I would recommend them to anyone. Tanya was amazing as well as the rest of team that funding me in the end. Then there is also Autoland with in the branch. This is where Tanya recommended me to go next during my hunt for the car. No Pressure what so ever. I had an idea that I wanted mini vans but unsure of a few choices. I saw the minivans online, drove another one and saw one at a dealership. I was still going to look around. Matt with Autoland and I discussed my ideas of what I wanted. He could of let me just go on a hunt and come back when I decided but that was not his personality. We looked online some more. Weighing all the options. After about an hour, I was set on my Toyota Sienna. Perfect color and everything I wanted. By that night he found my van out at an Oxnard Branch. I had it the next night, delivered to the Arrowhead Branch in Redlands. The processing for the paperwork including: applying for loan - 35 minutes but it seemed like less since Tanya & I were just talking while waiting for approval to come through the computer. 1 hour looking for perfect car with Matt, again Im a talker. 1 hour and 30 minutes for finalization for signing papers when car arrived and funding. Again the whole process smooth. Each person involved Matt, Tanya, Steve and Christina were amazing with me and my grandchildren. Myself and grandchildren were treated with such friendliness. It was about us. read more

I heard a lot of people talking about this local bank so I designed to do some personal businesses with them. I have to say they are not just good, they are excellent. I have no problem at all at this location; staff is always nice and friendly, knowing their duties make me feel they know what they're doing unlike other credit union bank (Alta Vista). Keep up the good work. read more

I love this credit union, I get my checks deposited 2 days early, they catch fraud before the transactions even go through and everytime I've been in the tellers have been so kind and clearly moving at the quickest pace they can, you guys rock and don't deserve most of these 1 star reviews read more

White Collar Sheist at it's finest. Stay far, FAR AWAY! Sheist: (shahy-st) lying, cheating, dishonest, stealing, shady If you like last minute bait and switches with people who don't answer the phone when you need them, don't call you back when you need them and try shady tactics when you're finalizing, this is the place for you! I will rejoice when the large world banks eat this chain of con artists and leave them on the street without a pot to piss in. My fiancé and I recently had an experience with their loan department, and we are still having trouble understanding how this place can even be a legit business with the shady tactics pulled. We are at a loss for words. Here is the summary of our disaster... 1. We were pre approved for loan amount in person ($8,300 @ 4.7% 155/mo for 5 years), and verified TWICE IN PERSON that everything was in order and that it was ok to go get the car. We had the papers in hand and faxed them to the dealer ahead of time. I put the car on my insurance. 2. We both took the day off of work and drove 2 hours to the dealership to pick up the car. 3. Arrowhead Credit Union Loan specialist did not answer personal phone line for a long time, making us look terribly unprepared and unprofessional. There are no other direct lines listed to the branches, all listed numbers route through corporate teleprompt nightmare to people who are unfamiliar with the loan, despite us having and providing the loan number. 4. There was an issue with our loan and us 'not being members'. We are told a loan officer will call us back, they never did. Tried calling the number on our personal loan assistants card several more times. 5. After 10+ call attempts, our Loan specialist finally calls us back and says she is submitting our loan for approval (our already100% pre approved loan, mind you). She mentioned that 'hopefully the amount is ok and it matches the Kelly bluebook value so the loan will go through' and says she will call us back in 15 minutes. 30 minutes later, I CALLED HER only to receive the news that they declined our loan and said that they could only do a $6,800 loan at $300/mo for only 20 months. THIS IS WHILE WE'RE AT THE DEALER SIGNING THE PAPERWORK FOR THE CAR. 6. This was unacceptable and I let her know, she played phone tag with us for another hour. Overall we were at the dealership from 10am to 2pm with 4 hours drive time...and at a loss of pay due to taking the day off. The dealership was very sympathetic to the situation and tried to work with us as much as they could. We ultimately walked away from the sale due to Arrowhead Credit union's incompetence. Honestly, we wanted to finance with a credit union to AVOID classic bait and switch tactics commonly used by small dealerships, but this time it was the credit union doing the scamming! WOW! ***Expect a corporate complaint and a BBB complaint*** PROTIP: Your dealership price better match their inaccurate Kelly blue book software for private seller value or they will dick you over LAST MINUTE and try to lock you into a smaller loan with a way higher monthly and potentially leave you high and dry. This is YOUR loan, with YOUR CREDIT and YOUR MONEY on the line, but they will be all up in your business and dictating your car choice in north Korea fashion. Stay classy, Arrowhead Credit Union. For clarification, the car was a 99 bmw m3 5spd coupe, black/black, preferred interior options, garage queen with a mountain of receipts for all service done. Same adult owner for 13 years. Best color combo and trim options, meticulously maintained, in perfect mechanical condition. Carfax outscored others like it by a mile. Bone stock and unmolested, even had factory cassette player. I Had been searching for the perfect gem for a year. ACU's loophole opportunity was that the car should still only be worth 6k tops and their crappy KBB can't factor in collector value and rarity. I offered them quotes from Edmunds showing the cars value at 9k dealership price but they wouldn't accept that and wouldn't price check other cars in the state for verification that it was priced more than fair and in far better condition than 99% of others. This information would have been good to know: A. BEFORE we got the dealership involved B. BEFORE I paid to add the car to my insurance C. BEFORE we both took the day off of work and drove 2 hrs there, sat at dealership for 4 hrs playing phone tag with ACU, and drove 2 hrs back in traffic D. BEFORE we wasted the dealers time and money, they had detailed the car, had a fresh oil change and fluid top off, made a small repair and filled up the gas tank for me. read more

Mrs. Crawford in the loan department is the best. She got us the best rate and really genuinely cared about us and getting us the best price! 10/10 service! Customer service is so important and she nailed it! Thank you! read more

I never complain about service but after last Friday when I went in with my son they made me feel like my business didn't matter. The lady who doesn't speak well English was very condescending. I'll never give her my business. She also couldn't articulate the process of my request made me feel that my financials aren't safe. Hire educated bankers read more

There are many other credit unions. Go there instead if you want a good experience. First, I just paid back a home equity loan and line of credit, over 40K. So what do they do? Restrict my online access so I can't see the transactions. Fine then. This treatment goes back a long way. They love your money as long as you have it. But, when my wife lost her job due to MS about 6 years ago, I asked for a little help with the payments. ACU said to write them a letter of explanation. There So I did. Did the letter help? Not at all. It made things worse. ACU demanded the same payments and proceeded to foreclose on our home. When I would go in person to make a payment, most tellers at the window were not very friendly, like our account had been red flagged. ACU helped to push us to the edge of financial disaster. But God helped us, not ACU. (Remember that mine and your taxpayer dollars bailed ACU out in the Great Recession.) Well, now we are in much better place financially and I plan to keep it that way. No more business with heartless ACU. read more

Our Business uses Arrowhead CU. They are not really set up for this anymore but the staff does their best. They also provide free checking for non-profits and we have a coalition account there... It is not really a full service bank, but credit unions are good for many things. read more

Always crowded even prior to covid. The Yucaipa branch needs more help.... I only bank there cause loan rates. Staff is not very friendly.

Very satisfied. Awesome customer service in person. I called today and Miss Adina O gave me a great explanation of everything about the credit union read more

This Credit Union is way behind the times. I would say probably by about five years. Their services are those that were introduced years ago and when I asked when they'd be implementing more streamlined services they said that they weren't even looking into that possibility. The lines are always long when you go inside and the wait for an advisor is equally as long. If you're comfortable going with the bigger banks I'd suggest you do so. read more

I recently had a fraudulant transaction to my account using my stolen ATM number and pin. A thief was able to steal $160 out of a citibank ATM machine in San Francisco even though i had no money in my account at the time. I immediately went to the branch to complete a fraud packet. I then found out that it takes 7 to 10 days to review fraud cases, so for the next 10 days i am out $160. I have been a customer for 23 years now and the bank doesnt seem to care. I will be looking for a new bank on payday! read more

Worst bank chain ever. I had money wired to them through refi and here we are three days later claiming they didn't get it. While they collect interest on money I don't owe them. They also took 8 days to get my bank the pay off letter too. The loan department claimed they had no idea my bank was requesting a pay off. However, when they transferred me to a manager she says "You are trying to refi through xXxX bank?" I said yes,and you clearly got the notice because I never told either of you what bank I was using. After that she stumbled and back peddled and magically I was "allowed" to come pick up my pay off letter they couldn't seem to fax over eight days ago. I am making a complaint with the BBB and finding out what else I can do. They are total crooks at a high level. DON'T BANK HERE YOU WILL BE SORRY. read more

always great service!! thank u for being so nice and always helpful. I will reccomend u guys to anyone!

Eliminating shred day at Rancho branch on April 27 is not a sign of member appreciation. Poor decision forcing members to drive 20 miles to Fontana is quite the opposite of being appreciated. No stars. read more

Arrowhead makes it easy for me to do my banking and not stress about anything. I came in the other day when I realized I didn't have my card. They were able to cancel my other card and make me a new one in under 10 minutes!! read more

I can't say enough good things about James and his staff. I've dealt with James many times in the last year and it's always been a pleasure. He makes scary things like loans more understandable and less scary. About 5 months ago we spoke with Ryan regarding an auto loan. He was so super informative and helpful. Both of them have always greeted us with a smile and we always leave with a smile. Exceptional customer service doesn't exist much anymore, but these guys are incredible. THANK YOU! read more

I am currently in the Redlands branch and signed in to see someone about replacing my debit card. Their was only one person before me waiting, and it took 20 min before they called me. There were other staff walking around helping people but they didn't think to help out the front desk. When the girl called my name, she called me once and then called the next person and started helping that person before i could make it over to the counter making me have to wait until she was finished. read more

over the years i have had the opportunity to use almost every bank and most credit unions for my banking needs. Arrowhead Credit Union stands out as the best in every way. Customer service by telephone when needed - they were the first who could hand you your debit card within minutes from the branch. The branch always gives 5 star service in every way. I use the Redlands branch and Ralph the manager never fails to provide excellent service. read more

After a period of account activity, Arrowhead locked me out of my account, and started charging me $2.00 per month. Customer service is unwilling to clear the lock on my account remotely, so I can't even properly withdraw the remaining balance and close the account. Given that I live several hundred miles from the nearest branch, it seems my options are limited. Thumbs down Arrowhead for poor customer service. read more