We sat for 20 minutes in their lobby and no body came to ask if we needed anything. I wanted to…read moreopen a joint account for me and my husband, we have Wells Fargo business. So it wasn't going to take long since we both accounts already.

Drive thru closed for good..yet on Friday 2-23-24 the ATM is out of service who is the manager you…read morehave run this place onto the ground the customer service is horrible... busy Friday and extremely low on help Just close the bank and be done with it!!!

I am disappointed that I even have to write this review because I love U.S. bank as a company. The…read moreproblems with this branch are so egregious that I am impelled to proceed. A teller, Ben Chun issued a cashier's check and a "corrected" check. He never told me about a "corrected" check or I'd have had an idea what was possibly happening later on. He gave me the first check, which their system auto-voided for obvious reasons. The "corrected" check was apparently sitting in the printer and later shredded. When I provided the cashier's check to a merchant, they deposited it, only to later contact me to tell me it was rejected for "no reason". Their bank later mailed them a rejection letter with "stop payment". This is where the chaos started: the merchant repeatedly called Wells Fargo who rightly insisted the check was invalid. I repeatedly called U.S. Bank who, not having the check, would look into my bank account which rightly assumed that I was referring to the "corrected" check, and rightly insisted the check was perfectly valid. This rightly created a degree of suspicion in both myself and the merchant, until after repeated communications and wasted time on both my and the merchant's end, I went into the branch with the rejection letter and the same bank teller immediately noticed the discrepancies in the check numbers. Mr. Chun at that point said the only way to fix the problem was to sign indemnification provisions, cancel the "corrected" check (which had been shredded long ago), and redeposit the check. The next day, the bank approved, and Mr. Chun incorrectly classified the deposit which added yet another day delay. He tried to offer to issue a new cashier's check immediately which, for obvious reasons, I refused. I would have given U.S. Bank 3 stars, but there was something troubling that Mr. Chun did; he refused to give me copies of the indemnification papers I signed, which I find highly suspicious and likely an attempt to partially cover his tracks. I would have given U.S. Bank 2 stars, but Mr. Chun had the unmitigated gall to refuse to refund not only the $10 fee for the bad cashier's check, but also charge me for the wire fee. If U.S. Bank reads this, I hope they update their training such that if customers call for help with a cashier's check that they ask the caller the check number as part of the troubleshooting process. If they had done this, they would have immediately noticed the discrepancy.

Worst bank ever!!!! The manager was useless. I'll never come here again. I have never had any…read moreissues with any other locations

The branch manager is the kind, intelligent and lovely Alonda. She's made our visits to this branch…read morea good experience. WaFd as a bank has limited services when it comes to phone and text support. The app is ok. But do be sure to setup all online services with easily verifiable credentials. Test the services like Zelle before you actually need them. It will be 24-72hrs before client support can resolve and online issues through their client care team. They are understaffed. But this location for in-person has been the best location so far. Our home location hires unknowledgeable staff with high turnover. So be cautious, cheaper credit union fees can come at the expense of convenience. The location is 5-star. The online services are 3-star.

Washington Federal Bank is the the only bank that actually cares about its customers. WaFd is also…read morethe only bank that doesn't charge a monthly fee on its checking accounts. A check I mailed in for deposit got lost in the mail, and WaFd was kind enough to deposit the funds into my account anyway, EVEN THOUGH THEY HAD NOT YET RECEIVED the check. Who does that? Do yourself a favor and open an account at WaFd Bank, You won't regret it.

Anthony F. Was extremely helpful and was very knowledgeable…read more He took care of all our needs in a professional way.

We went to look at the 8.3 apy interest deal. Beware of the strings attached. Maintain 10k balance…read morein checking, use their credit card 15 times per calendar month. And have a direct deposit once a month. And open savings for $5.00. Enrolling is weird. Start out with teller, then into cubical to talk to someone on a computer, then back to teller to deposit money.So have your financials and personal info ready in hand. Another strange deal is they have to set up a link to pay credit card from your checking. Then they also have to set up recurring internal auto payments. They did screw up the recurring payment deal and dropped our balance below 10k. They admitted screw up and said they would fix within 48 hours. If you go with them just monitor closely for the first few months. And they did not ask any questions about why we qualify as members, law enforcement etc. Pretty sure anyone can join.

Jonathan helped me get set up with my debit card and credit card. It went really well. Can highly…read morerecommend this bank.

My husband is a disabled veteran. He stood in line for over 20 minutes because only 1 teller …read more Other employees walked by totally ignoring the people line. My husband was almost unable to walk if not for the fact he used a cane. I'm totally disgusted with this branch. Not the first time we've had a issue here

this bank is a great place. Very nice people, they don't just treat u like a client but like family…read more! Wouldn't have my savings else where.

We have been with Charles Schwab since the 80s. Yes over 40 years. I believe that this loyalty…read morealone is a testament that I believe Charles Schwab is an amazing Company. What have I learned from Schwab over these years? First and foremost is research. Then Patience. And Finally approximately when to sell. My wife and I for many years made most of our stock choices. For the past few years, We are of an attitude that we need assistance to confirm our decisions in managing our portfolios. Our Schwab Broker of several years, Dave Humphrey made a point of knowing our investing style and offers his recommendations with justification. We both listen to each other and my wife and I feel very comfortable with Dave as a partner managing our Schwab Portfolios. Also, a sincere thank you to Alexa. She has been most helpful over these many years. She is definitely the backbone of the Henderson office. We look forward to being with Schwab and Dave for another many decades!

The staff @ the Soquel office is so helpful & courteous. I moved out of Watsonville to Norh Las…read moreVegas & needed money from my retirement account for moving expenses; This also happened when Microsoft glitch shut down many businesses & banks. Schwab couldn't do money transfers for a few days; however, the problem was fixed & the moves were paid 1/2 of the cost when they arrived to pack up the truck for Vegas. That was a relief considering I hired a moving company from North Las Vegas & the extra moving expense of 3 of them hotel, food, etc. would have been a lot. Thanks Schwab for getting me moved on time!!

I come to this location a lot to avoid issues but unfortunately I now will have to avoid this…read morelocation as well ... it's quite unprofessional that two employees are chatting while me , being the only customer in the store is waiting quite a bit . I understand having a second to do your job but chatting & giggling while I have children waiting in my car is just disrespectful to someone's time . It's as simple as finishing up your conversation for a later time when you are customer free . Kimberley is even putting the phone call on speaker phone which I feel is highly unprofessional as well to verify a check . I don't mind but someone else might & I just think it's strange because I've NEVER had someone do that before . Just a heads up management !

I have had good customer experience in the past but this time they really messed me up..leaving me…read moreunable to pay what I needed to pay. They gave me incorrect information about my payoff and when I tried to call to ask them to help me with some extra funds They kept telling me the manager was in a meeting but would call me before she left. Which she didn't.. one guy was particularly difficult. He told me they would call me today and of course they did not. With such outrageous fees who would think they would be more helpful and try to keep me coming back to give them more money! When this loan is paid in full I will NEVER return to check city. I am very disappointed with the way this was handled. please. No matter how desperate you are for money...DO NOT give them your business! Find a different way.