I am disappointed that I even have to write this review because I love U.S. bank as a company. The problems with this branch are so egregious that I am impelled to proceed. A teller, Ben Chun issued a cashier's check and a "corrected" check. He never told me about a "corrected" check or I'd have had an idea what was possibly happening later on. He gave me the first check, which their system auto-voided for obvious reasons. The "corrected" check was apparently sitting in the printer and later shredded. When I provided the cashier's check to a merchant, they deposited it, only to later contact me to tell me it was rejected for "no reason". Their bank later mailed them a rejection letter with "stop payment". This is where the chaos started: the merchant repeatedly called Wells Fargo who rightly insisted the check was invalid. I repeatedly called U.S. Bank who, not having the check, would look into my bank account which rightly assumed that I was referring to the "corrected" check, and rightly insisted the check was perfectly valid. This rightly created a degree of suspicion in both myself and the merchant, until after repeated communications and wasted time on both my and the merchant's end, I went into the branch with the rejection letter and the same bank teller immediately noticed the discrepancies in the check numbers. Mr. Chun at that point said the only way to fix the problem was to sign indemnification provisions, cancel the "corrected" check (which had been shredded long ago), and redeposit the check. The next day, the bank approved, and Mr. Chun incorrectly classified the deposit which added yet another day delay. He tried to offer to issue a new cashier's check immediately which, for obvious reasons, I refused. I would have given U.S. Bank 3 stars, but there was something troubling that Mr. Chun did; he refused to give me copies of the indemnification papers I signed, which I find highly suspicious and likely an attempt to partially cover his tracks. I would have given U.S. Bank 2 stars, but Mr. Chun had the unmitigated gall to refuse to refund not only the $10 fee for the bad cashier's check, but also charge me for the wire fee. If U.S. Bank reads this, I hope they update their training such that if customers call for help with a cashier's check that they ask the caller the check number as part of the troubleshooting process. If they had done this, they would have immediately noticed the discrepancy. read more

Worst bank ever!!!! The manager was useless. I'll never come here again. I have never had any issues with any other locations

Wouldn't even like to give 1 star. Horrible service. Lack of knowledge on banking. Teller was ridiculous! Won't go back to this branch, Henderson,NV. (Paseo Verde,Green Valley) Sad a corporation with oodles of money would hire somebody so inept. read more

Please hire more tellers. Or at least hire ones that have a sense of urgency! I sat in the drive through window, with only 1 car in front of me, and I waited over 10 minutes to do a simple transaction. read more

This bank lied to me about the rate for my money market account. There is no integrity here. I have gone to the bank and have called several times to try to speak to the manager. The manager (Jamie) is never available and never returns calls. This is a bait and switch! I will be reporting this. DO NOT USE THIS BANK!!! read more

I've been banking with US Bank for many years and love all of their services. Each time i come to this branch I am greeted by friendly and knowledgeable staff. I really appreciate the attention to social distancing and willingness to accommodate everyone who banks with them. I can tell they pay attention detail, which is super important when dealing with finances! I'd recommend going to this location when you need assistance in current and future financial goals. read more

On 5/11/24 I withdrew 360.00 at a casino money ATM. I noticed it deducted two times. One of the machines was not working and did not dispense any cash and gave a receipt for "zero " as the amount diespensed read more

Always understaffed, long waits and when service is provided, it is every slow. Under training may be an issue, tellers regularly ask for assistance for common banking transactions read more

Highly recommend this place.The staff are incredibly nice,knowledgeable, and professional. I had a problem with my account and the branch manager Rolly Uclaray was quick to assess the situation and fix the problem in a timely manner. Clean and safety measures are enforced as well. read more

This place is an absolute disgrace. I do not believe they have the high rating as they do. I've yet to come here in over a year where people waiting in line pissed off since they do not staff this bank. Normally you have two people only working. The staff is great and I feel so bad that they're overworked. It's bad enough you closed several branches. I've already spoken with our owners in an effort to change banks as I waste so much time just trying to make deposits. Get your act together and stop being cheap. Covid is not an excuse anymore to treat people like garbage. read more

U.S. Bank Branch - The typical line just to make a deposit. - Banks & Credit Unions Near Me - Henderson, Nevada

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I lost my debit card while shopping at the Galleria Mall, and I almost never carry cash around these days. My debit card is my primary payment method for my online bills. I stopped by this branch and was able to get a temporary debit card for everyday purchases while I waited for my new one to get mailed to me. read more

Great location with an even greater staff. Facility is clean and the employees were very friendly and welcoming.

The most cleanest and organized bank. This bank location has to most patient employees here. I appreciate the customer service here at this location. read more

This is the greatest branch for US Bank. Everybody is so friendly and a special shout out to Edel Valdes Sid. During a difficult transaction Edel stepped up to the plate and gave us 150% to get things done. I hope the bank knows how lucky they are to have him!!! read more

The bank location to do any kind of bank necessities with ease that I can drive to regardless of my whereabouts. Awesome team led by their awesome branch manager (He recently started there and I think his name starts with an R). Such nice people, will take care of you and take you serious no matter the circumstance. Beware do not go there lol. read more

Very good customer service at this location especially the Branch Manager. Their locations are very clean, comfortable, and friendly!

I had a big problem as a result of my US Bank ATM card getting stolen and some fraudulent charges. With no luck getting a resolution on the phone, I had to stop my branch in Henderson. The staff was great and Lucy Urquilla in particular was patient and helpful in resolving my issue. read more

This bank location is great because its off the freeway, a quick in and out! Customer service is on point! Everyone practice social distancing and facility is very clean! The branch manager and staff goes above and beyond to meet your goals in banking! read more

Once again had another great experience here. The staff were friendly, courteous and amazingly helpful. Everyone will greet you with a smile especially the manager over there. Fast and efficient is what you will get here :) Thank you all for what you do ! read more

Avoid this branch at all cost. Going on 30 minutes waiting in teller line to make simple deposit. ATM deposit works 10% of the time and they are extremely understaffed to handle a small flow of people. Extremely frustrating and embarrassing. Can't wait to close this account next week. read more

This branch provides great customer service. The staff is friendly, courteous, and very helpful. Rolly Uclaray is very attentive and will meet all of your expectations when it comes to customer service. Highly recommend this US bank location to do all of your banking needs. read more

I came here to get some form notarize and I was told that I have wait until the clerk finished with his customer opening a bank account. At 3:55pm, I asked the female how long, she told me about 15 minutes and that he was almost finish any way. She told the male clerk that I was waiting to get some paper notarize. After he finished with the customer he got on the phone and kept looking at me but he didn't have the curtesy to acknowledged me, I look at my watch was now 4:40pm and I still didn't see any urgency on his part. You can see into his office because it is all glass, I saw and hear the female in the lobby tell him "he still waiting". He was being so rude and no customer service skills. This is not the type of bank I want to do my banking, there are horrible and very unprofessional. I got up and left the branch with no desire to ever do business with US Bank. read more

I came to this location and was greeted with a warm friendly welcome. Also everyone here is always fast and efficient.

I have banked with plenty of bankers and tellers. But by far Rolly and his staff has treated us the best. We are not just a number or a client. We are important and he took the time to help us with all of our banking needs. I recommend any one looking for a banker... rolly and his staff are the BEST. read more

Being the closest location to my house, I frequent this US Bank often, although most times it is just to use the ATM, and then I'm out. But as far as my lobby visits are concerned, they have all been swell. There is sometimes a wait, because they normally only have one teller working. The lobby is quite small, and the desk to write your withdrawal/deposit slip is allllll they way on the other side of the bank. But other than that, most people here are nice and helpful. If you come here enough, they will know you, due to its small size of staff. read more

Fast and efficient service. No complaints regarding customer service. Will most likely change to this branch even though it's further.

Easy enough bank. The tellers are friendly and the place looks pretty brand new. Biggest peeve is that they tell you to consistently call customer service for pretty much any and all questions that you have. They also have a drive thru for banking on the go. read more

Limited hours. 1 ATM that seems broken almost every time I try to make a deposit. Long lines because they closed the Smith locations in the area. Time to change banks. read more

One girl, lines, and the male worker sits behind his desk. Customer service definitely not a priority.

I'm very impressed with the assistance provided by their customer service! I recently opened an account at this branch and had many questions. The representative was extremely helpful and patient with answering all of them. I would recommend this branch for anybody who is looking for a branch who has your best interest at heart. Thank you so much for making my process easy! read more

Hope you aren't trying to reach someone at this location during business hours because it's never going to happen.

Everyone was so friendly at this bank but I would really like to thank Afaryn for being so patient and knowledgeable about my account.

I called and talked to a Joseph and he was so helpful and nice. He helped me with a fraudulent transaction with my account since I was having trouble talking to someone. I'm so happy he was so helpful! read more

Don't bother going to this branch ! Tried to make a deposit At the drive-through ATM, because the line outside was so long, however The ATM ate my check I called the 800 number they told me to go inside and speak with them take me 25 minutes in line to go speak with them only for them to tell me there's nothing they could do I have to call the corporate office very unprofessional and do not organized ! read more

Service is usually fast and smooth....Staff is knowledgeable and willing to work with ya...I love the fact they know mine and my wife's name's read more

I came in here about a fraud dispute and the two lady's working didn't seem to care about my business or my dispute and didn't even bat an eye when I said I was gonna close my account, so I assume they don't care about my business enough to help me with the fraud on my account that us bank is denying me. read more

This has got to be the worst bank I've ever been too none of the employees are ever informed about anything and give wrong information and try to go out of there way to avoid extra work I've tried to sit down and speak with representatives about opening an IRA and I always get the same response the guy that does that isn't here so I ask for an appointment and it's always the same , well we don't know when he'll be in and the same for anything else I ask for . Not only that but because their misinformation I was told that any unpaid mortgages in the months of april or may due to COVID would not be penalized I asked if I had to file any paper work and I was told no I even asked if they're sure because if not I'll just pay so instead I held on to my money to just in case and now I have a delinquent payment on my record, when I tried to explain what happened and what I was told and if they could take it off and fix it they said they couldn't, keep in mind I've never been late on any payment except this one time do to their misinformation, now I can't refinance my home until it's all fixed witch they have not been willing to correct themselves in anyway shape or form I will be canceling every account I have with them and as soon as possible refinance my house with another bank! read more

The worst accountability in a financial institution ever. They don't deserve 1 star. In August of 2016 I made a cashiers check for proof of funds to refinance my house. The cashiers check was made payable to myself. The check was lost. I returned to the same branch to get it remade or funds put back in my account, I was told the check had not been negotiated so I needed to wait 90 days I was told to wait to do a request to get the check remade. I came back in the beginning of 2017 since that was 90 days later and then told that the check had been negotiated months early and that I need to do a fraud claim. I started a fraud claim 3 times with 2 different managers at the Paseo location. Each time they apologized that the last manager dropped the ball and the claim was never completed. Fast forward to this week and I've started the claim again with a new manager. Where he was much more efficient then past managers and at least game me a denial letter saying no they would no remake me check. The check was made payable to myself and negotiated by another business whom banks with USBank. Since the check was improperly endorsed it proves that the deposit was made fraudulently. Usbank will in return have to take the $3200 loss and pay me back my funds. But they are refusing because that specific branch also made the deposit. So one of their tellers I'm sure will have to be reprimand for the mistake so they are refusing to return my funds. USBANK is stealing my money. Do not do business with this financial institution. read more