I got a home loan with Kaila Linkswiler and she was phenomenal to work with. She was a great…read morecommunicator and was quick to keep me informed with any updates on my loan and was readily available with any questions that I had. Thank you Kaila and Bay Fed!

I called today and had the pleasure of speaking with Brittany in member services. I needed some…read morehelp in figuring out how to pay my credit card bill. I had had some issues with my payment by mail not being received in a timely manner. I am always hesitant to do anything online, so therefore have been writing checks to you for years! I told her my situation, and she explained in detail, the best course of action and easiest way to pay my balance. She was so helpful. I had so many questions! It was so nice to talk to someone who really cared about the issue and wanted to resolve it for me. (Which she did) I have had Bay Federal for many, many years and have never been disappointed. Brittany was so friendly and helpful. Thank you for having such an amazing person working in member services!

For years now they r always short of tellers resulting in long waits. Your lucky if there r ever 2…read moretellers at the same time. Of these 2 tellers one of them is working with businesses that bring in there money bag & do business that takes lot longer than a regular transaction. Oh & if there is a 3rd person behind the class there's a sign saying next teller. So basically u have only one teller most the time. If I didn't have my mortgage with them I would have been gone years ago

Horrible customer service. I'm closing our account after…read morebeing unhappy for years! Capitola Branch was the worst banking experience I've ever had in my life.

I highly recommend Amber at the US Bank at 110 Morrissey Boulevard in Santa Cruz. They also have a…read moreCapitola Branch. Amber is exceptionally helpful and friendly. I recently opened up both a Checking and a Savings Account when I learned that they give 3.5% interest on their Savings Accounts. That is hard to beat nowadays! They also provided me with a one-year interest free credit card. Amber is very knowledgeable about providing the best plan for my financial needs. It will be worth your time to look into banking with US Bank, if you don't already.

Update: A representative reached out and is looking into my experience today. I appreciate the…read morefollow-up, but I'm still disappointed -- this wasn't at all what I expected. I hope my concerns are being heard now. Original Review I came into the bank today seeking solutions for both my personal and business banking needs. When I asked a question, instead of receiving a helpful answer, a manager interjected into the conversation with the employee and responded with, "Wasn't this explained to you when you opened the account?" This was unhelpful and dismissive. As a customer, I expected guidance and solutions, not to be made to feel at fault for needing clarification. The experience left me frustrated and disappointed in the level of professionalism To make matters worse, when I called to voice my concerns about this experience, customer service simply advised that a business checking account was the solution I was looking for. When I went back with my safety deposit key, I explained again that business checking was indeed the solution--but I was dismissed once more when asked, "Do you have a business?" (I have two.). What do you think I'm lying! I wasn't heard, my concerns weren't addressed, and it felt like they didn't care at all.

I walked in to at least three other chase banks trying to get help...!No luck, always excuses…read moreHugo, the manager, was very accommodating!!! I've been on the phone for three days trying to set up and appointment with no luck. I finally got through while I was in the parking lot! Hugo said there was no banker there currently, this was the case with at least four different banks. He got on the phone and began navigating the process to help me with a business account going up and beyond the call of duty. Very professional a true people person. If I was the CEO on undercover boss He would be an ideal candidate to move up the ranks spend the money on training and college! I then would go back and show the video of other bankers playing on their phones Google searching shopping etc. and telling me they were too busy and did not have time fire all of them. Thank you Hugo I have several joint accounts with my elderly mother personal accounts and now a new business account.

Horrible staff and service. They hire women that don't speak clearly or have any kind of financial…read moreexperience what so ever! I would never trust these people with any money and I don't know how they're still in business!!!

Citibank cancelled my Costco Visa card because I did not renew my Costco membership. That's a bit…read morecommon sense but they could have given me a warning before just shutting off my credit card. It had been active for months since I turned off Costco, then one day I needed to repair my car and BAM no credit card. Can we stop giving these big banks business and take our business to local banks, they advertise that they have changed but not really.

Moved to Los Gatos from Santa Cruz! No branches in county! Only two atms far from me.read more

5 stars awesome - Bay Federal is a great bank with great people -…read more Suggestion: you have courtesy coffee- so nice - n its good coffee- No covers for the cups - I asked - can we go just a touch farther n have covers for the cups?

The staff here is amazing, down to the security guard they have. I'm a big dude and someone parked…read moreso I couldn't get into my vehicle. The supervisor came out and helped me so I could get in my vehicle and get back to work. That is the best customer service I've ever got. Thank you kind employees of Bay Fed Credit Union.

Excellent bank! They helped me obtain a home loan, holding the hand of a nervous first-time buyer…read moreevery step of the way. They are very responsive and pro-active. I had a question today and it was so quick and easy to get a real person on the phone who helped me find a solution. I love you guys at SCCCU! Thank you for all your help!

The staff is so very friendly and helpful and ready to answer any questions I may have. And there…read moreare never any long lines. I have been banking there since they were on Crestview in the shopping center

This rating is for my experience with the staff at this particular bank. While there have been…read moreseveral moments where I have wanted to quit banking with Chase due to some frustration or another, every time I have physically come into the bank and sat down with someone, my issues have been resolved. Hugo Gutierez just helped me resolve an unnecessary charge to my account, and Kimberly Woodard has helped me several times and has impeccable customer service and follow-up. Yes, I am sure things may arise in the future that will cause me frustration and stress, but at this point I am fairly confident that a member of this banks staff will be able to help me resolve it.

they have 14 teller windows with only one teller who has time to sit in line for 45 minutes mid…read moreafternoon on a Thursday. I used to love this bank when it was Washington mutual now this big Bank took over. They suck. I can't wait to close all my accounts

I came here. It's not my new bank, but I came to get a cashiers check deposited into someone's…read moreaccount. The teller was very nice. Very polite. I actually was very surprised. I've never been a fan in the Wells Fargo, but she was definitely very pleasant as a teller.

Helpful local branch of big national bank to get things done. Able to help with setting up…read moredifferent savings options and every day transactions. Nice responsive staff and able to get notarized documents. Appreciate overall service as a.log term client