I have started the process of divorcing myself from USAA (due to sheer ineptitude after the theft…read moreof my wallet) and opened accounts with Chase Bank today. I was very leery of the terrible google reviews for all Chase Bank branch locations within Colorado Springs. I did not want to get more hassles from this bank, after what I just went through with USAA. On a whim, I looked at the Castle Rock locations. There were 2 of them. The older location had the terrible reviews like the C Springs locations, but the newer location by the outlet malls had 1 review that was 5 out of 5 stars. Three people were mentioned by name in the review as being very helpful (Todd, Johnny, and Connie). Hmm, I decided I could drive up there and open the accounts. I called last Thursday to schedule an appointment, hoping to meet on Sat morning since I work during the week. The three people were not working on Sat. So, I decided to wait until Mon morning and take some time off work to do this. My meeting with Todd was set up for 9 am. I received a call back from Todd later that day, and he suggested that we meet at the Chase location on Baptist in Monument, so that I didn't have to drive to Castle Rock. Todd also lives in Monument. Todd talked to his manager Connie, and she approved the plan. Today was the appointment. Todd greeted me at the door, and we went into the bank. Todd talked briefly with the manager, who told him to use his desk. Todd went through the checklist of opening the accounts, and in the end everything was set up perfectly. A++ customer service !!! Thanks, Todd !! On a side note, the manager of the Baptist branch never came over to check on us, or to introduce himself to me. I believe they were short-staffed today, but I figured he/she could come over and say hi for just a minute. SO, if you are thinking about switching banks to have the instant text alerts for all your credit/debit cards, call the new Castle Rock branch and set up an appointment with Todd, Johnny, or Connie. These are the 3 individuals who had the great review before my dealings, and if Johnny and Connie are even half as customer-oriented as Todd was, they have probably the best Chase branch in the state.

Chase and I have a history together that is not great and completely at the fault of the bank…read moreitself. Don't let individuals, individual branches, or a corporation let you from having a good experience. I've been into this location several times now. Every person there is very kind. Their staff seems to have a good time working there. They have all been very helpful, and if I have any business to do with Chase, I'll come back here.

I go to this bank 3-5x per week and cannot say enough about how great they are. They are truly a…read morecommunity bank that gets to know their customers. LOVE THIS PLACE!

Great Service and attention to detail. We opened up a new business account with them 5 months ago…read moreand we have been extremely happy with everything. Every one of their staff members has been professional and courteous on a daily basis. They have always addressed any questions or concerns in a timely manner and I feel like they have my best interest in mind. I have dealt with all of the big banks in the past and they do not treat you the same.. It's also the most convenient bank location in the West part of the Meadows.