I'm new to Chase Bank as I came over as part of their First Republic takeover. I still really miss…read morethat bank as it was a pleasure to be served by them. Most if not all of my Chase business is online, primarily for checking and a number of credit cards. I actually like their set up and I find my mornings between them and Quicken to be straightforward and efficient. But there is that rare occasion when I need to visit a Chase branch, and luckily there's one within a decent drive from Genoa (and on the way to the gym). In person banking hours are limited, but the ATM (located wayyy in the back of the property, which so far has been all I needed.

I recently ended a near 20 year relationship with Wells Fargo and after doing my research, I…read moredecided Chase is who I would bank with next. I went online and opened my accounts. I was emailed by Amanda from their new location in Gardnerville and she asked if she could help with anything. I made an appointment with her for the following week. I was impressed from the moment I walked in. I was greeted by a representative and was immediately escorted to my Banker's office. The interior of the bank was clean, organized, modern, and sleek. It's really nice in there. I also like that with my debit card I am able to access the interior of the bank outside of bank hours and use the ATM that offers denominations other than just $20 bills. Amanda, our Banker, was super friendly, personable, and knowledgeable. She made the process seamless and was the cherry on top of what was initially a hard decision to leave Wells Fargo. Now, we're glad we did and we look forward to long relationship with Chase.

Everyone there is lovely and clearly naturally gifted in customer service. Then there's Donna…read more Yikes. Talk about discouraging people from using them as their primary financial institution. I could stand to gain the world and I still would never bank anywhere that used her as a manager. I can not overstate that as far as my experience goes, everyone else was lovely and personable.

Locally owned. Great service. They even remember your name when you come in. A great neighborhood…read morefriendly business.

This is not the branch that I first opened my accounts with three years ago... but i work close to…read morethis one and have gotten to know the staff fairly well. The ladies there are very nice, polite, and understanding. When I had a dispute, I feel I had to go to extreme measures to get results, but I think that this might be the case with most banks and customers with my particular situation and I do not directly blame them. I do feel that they did make attempts to salvage the relationship I established with Nevada State Bank three years ago, and perhaps I may end up going back because of their attempts. Majority of my banking experiences with this particular branch were very pleasant and kind. I do recommend them and I think that my situation was extraordinary, and because of their attempts, I am definitely still a fan of the Minden branch of Nevada State Bank and I appreciate their kindness in my situation.

Just the worst.. Having been a customer for a couple years using the Carson and the Minden…read morelocations, I can say it's the worst bank I've ever dealt with, no doubt. Awful customer service, no call backs when requested, weird fees for not using my ATM at least 9 times per month and even worse when trying to close out my bank account and loan, (wanted $5 just to send a monthly statement after they shut off online access). Also annoying that as someone of Italian descent, they went woke and cancelled a Federal Holiday, (Columbus Day), and replaced it with Indigenous Day. (Gov. Joe Lombardo issued a proclamation designating Aug. 9 as Indigenous Peoples' Day in Nevada). When I asked about it on X support they blocked me lol.

This bank charged me an INCOMING wire fee. Their whole business is collecting deposits and loaning…read moremoney. I wired a big chunk in, which would lead most banks to say, "thanks. Our whole business is collecting deposits so we appreciate your deposit." Instead, GNCU hits you with a pissy little fee. I hope this bank goes out of business because they trust people terribly.

Needed a cashiers check and we were passing by…read more Bank was empty, so one on one customer service! Drive thru also available for service!

Wonderful customer service! Every time I go inside I have a great experience. In this day and age…read morethat is rare.

She is the most amazing person at this bank she go beyond for her customers she is amazing person…read moreshe help me when I was at my lowest

Reid and Michael took my call and requests seriously and followed up immediately with useful,…read morehelpful options.

LOVE this bank! I have both personal and business accounts, and I used to be at BofA and finally…read moregot sick of the terrible customer service and outrageous fees, and took all my business to El Dorado. It's not like a small incremental difference in service, it's like a quantum leap. It has been so refreshing to walk in every day and get all my business done with the wonderful ladies at this "Y" branch. If there's ever a problem, for example an overdraft or a suspicious transaction or I leave my card in the ATM, I get a personal call from Sherry to discuss...no more hidden fees or unexpected gouging! It sounds corny, but they truly do make my banking a pleasure... p.s. and to top it all off, free cookies and lemonade on Friday!

El Dorado savings has always been good to me. They are the exact opposite of BofA/WF type banking…read more I've had accounts here for 20 years. The employees have always been a pleasure to deal with, and I never felt that this bank was trying to take advantage of me, or suck my money one "service charge" or "convenience fee" at a time. I absolutely detest banks that try to nickle and dime you, and these folks have never done that. On a few occasions over the years, I've had some moderate snafu's with my accounts. The customer service folks happily worked hard to straighten everything out for me. I really felt that the CSR wanted to get everything fully rectified. Instead of blaming me for the mistakes and then telling me why I was penalized (a common tactic with big banks and their CSR's) they instead got to the bottom of the problem and did their best to make it all go away. I like that. Thank you Eldo.

Opened three CDs with no problems. Whenever I have a question about anything, they have always been…read morevery nice and helpful.

bank seems to have deleted my account.... with money still in it…read more..... I put the last 6 digits of the card when prompted. and also my SS# respnse was wrong info entered

I am very grateful for the prompt and awesome service I received from Justin. I am NOT a bank…read moreperson and haven't had an account in years after having some bad experiences with another popular bank. My new company does direct deposit so I wanted to open an account to make things just a bit easier, but was dreading dealing with another bank. I went in on a Wednesday morning expecting it to take at least an hour, and I was in and out within 20 minutes. Justin was so quick and efficient and getting me what I needed, all without the typical bank "sales pitch" about credit cards and loans and what not. I told him exactly what I needed, and he made it happen, QUICKLY. Banks typically get such a bad reputation. If you want quick, efficient service without all the hassle, go see Justin. :)

Ulicess is the man. Knowledgeable, professional and he takes care of things QUiCk. A true asset to…read morethe branch. Give this man a raise.