One of the best banks I've ever had the pleasure of dealing with......friendly staff and all types…read moreof services....From business to personal accounts and loans....

This particular brach is exceptional when it comes to banks. Friendly tellers who always make you…read morefeel like you are their only customer and a manager, Luke, who take the banking relationship to a new level by being genuine in developing rapport with customers. Also located at this branch is VP James Morton, who's focus is also on building positive relationships with customers.

So sad to hear that this location is closing down in May of this year. Alvaro was amazing to work…read morewith. He had a pleasant attitude and took care of all of our needs. If someone from corporate reads this, make sure you keep this young man on your team as he is fantastic.

Bank pretty empty today. Was sitting here for about 2 minutes and someone approached me and let me…read moreknow they will be right back to help. Sanna Ggulam answered all questions regarding me starting a vacation Saving Account. If near by go see her and the bank in Garner, NC!

Have been a KS customer for close to 20 years. No ridiculous fees! An actual person answers the…read morephone and they offer such personal attention. Highly recommend!!

If I could give this bank a negative star I would. The absolute worst experience with a banking…read moreinstitution I have ever had. First, the "front" of the bank is locked and you have to go around to the back to go inside. Second, they are slooooow and incompetent. I went in to this branch to open a simple checking account and ended up being there for nearly an hour. Elizabeth needed assistance a number of times to only realize she forgot to put an "x" in a box then proceeded to take my driver's license and SS card to the teller's window area where she put together my packet of info and never returned back to her office where I sat waiting. I came out to see where she went and she was assisting a drive-thru customer. She handed me the packet and we exchanged some friendly conversation and I was then on my way. A few hours later I arrive at a new Dr appt and reached in my wallet for ID and it was gone. I look and see KS bank left a VM on my phone stating they have my ID and SS card. Wasnt able to see the Dr without my ID so I drive to KS Bank to get card. One month later, I still do not have my new debit card so I go to the branch to see what happened. I am met at the door with Elizabeth putting up an "out to lunch" sign. We have a brief conversation where she explains away their "glitch" in the system and I am not believing it. I call to address the matter with management stating we arent getting off on a good foot here but wanted them to be aware of the issues. I received a call later in the evening from the bank manager stating that since I was having a bad experience, she went ahead and closed my account and would mail a certified check out with my funds. A week later, I received a call from the branch stating they decided not to mail the check and I needed to come to the bank for my funds. I am beginning to think this bank is going to hold my money hostage. Going there now. Will update review later.

I've been a member since 1996 or 97 old enough to have an account and I am really sadden how…read morehorrible it is and difficult to manage money at these banks. Well's Fargo you can deposit money from  your phone, SECU will not let you! Our main request ended up an employee not telling the whole truth about a loan, at the end we looked like fools calling everyday about what's going on.   My husband and I got approved for a loan, and we did it on line.  Kelsey was awesome!  She told us everything we needed to know.  When it was time to sign we had to go to the bank.  We choose this bank off of 50, because it's closer to our house.  We meet with Jamie on Thursday at 10am she was nice at the time while we we're signing the paperwork.  At the end she told my husband and I that in 3 days the money will transfer and that we could call on Monday to make the first transfer over.   Monday rolled around and the gentleman who answered the phone said that Jamie said our money wouldn't be in until Wednesday?!  Friday is the first day, Monday is the Second, and Tuesday is the third day.  So of course when we called Monday (as she said to do), it mad me and my husband look like all I wanted was the money!  My husband is the witness to her saying this too.  Then that gentleman who answered the phone said to call again today, so we did and again Jamie is talking to us like we should have known this!  No one seems to tell us the full truth and it makes me (the customer) look like a greedy person.   I'm tired of having people tell me one thing and in the end make me look like I don't know what I'm doing.  In the long run SECU employees do not know what they say, and need a lot more practice. This is NOT customer service!

As I have said, SEC is the place to put you money. They have locations all over the state and…read morefriendly people working for them. Every time I have went inside, I was always greeted by someone with a friendly smile.

I would give 0 stars if I could, I am a PLATINUM BOFA client for almost 20 years, did business in…read moremany states, the Garner location at Benson rd was absolutely the worst, for a simple transaction, the teller ( tall african american_tallest one ) refused to help, did it in unprofessional way, I told me based on the poor service I have received, I will close my account and move my business elsewhere, he doesn't seem care, he said: OK, I told him that's not how the company expects him to treat their clients, YOUR LOSS, not to mention is THE ONLY BRANCH in more than 15miles radius.

I went into a branch about closing out my credit card. They told me that I couldn't cancel the card…read moreuntil it was paid off. That was a lie. When speaking to the branch manager she made it crystal clear that she didn't care about any of my concerns. I will never do business with Bank of America again ever!

This review is for First Citizens Bank in general, I love this bank! I have had a checking account…read morehere for over 10 years and it has never crossed my mind to switch. Why do I like this bank? -They still offer a free checking account, just sign up for e.statements. -They are also a full service bank so they can take care of all of your financial needs. -I have worked in the banking industry before and this bank is definitely safe and secure -Most importantly, they are giving back to the community by teaming up with Team Cancer America! I like this location in particular because my father has been banking here for years and they know us by name.

I would like to recognize Wendy Grant at SECU GARNER. She…read morewas very thoughtful caring compassionate and helpful when helping with my dad's accounts before he passed away. She has help me and my family numerous times ,and gone above and beyond the call of duty, with advice, honesty, and being thorough with information. We have been members here for about 16 yrs or so, and we ask for Wendy first, and if she can't help she recommends those who can. I've seen her interact with customers as I've waited in line,she is the definition of customer service, customer care, and a heart full of compassion. I hope SECU sees what they have,and keeps her here with us. We want her here!!!

A bank is a bank but this one is a little different. No tellers on front desk lady and a couple of…read moreoffices. They all work together and get you out quickly. Every month they give you as a little extra (cannot remember why) but every cent counts especially now.

Absolutely terrible! If I could leave a zero rating I would!…read moreBranch on Glenwood Ave is the one I primarily used but not anymore. They are rude and unhelpful.They kept canceling my debit card because of fraud, but never let me know I would simply go to use the card and it would get declined. One I would only find out when I called them to see why my card wasn't working.And they were like" oh, there was a suspected fraud charge, so we canceled your card". This happened twice in about a year. I don't even know what the suspected fraud charge was.They just told me they saw something that looked like fraud but they would never tell me where it came from.

My first of many times at this location. Bank tellers really nice. That made me feel as if I was…read morea millionaire hahaha

I'm glad that I am apart of the state paying my bills and getting the great service that I need…read moremakes me feel so good I go to the credit union in Raleigh NC because they are so friendly there knows how to greet you with a smile and so important the manager is great to when you want good service choose state employee credit and your number one