I called the local customer service phone number to question the amount they are charging for an online check reorder. The phone system went through several different scenarios that took several minutes and finally ended up hanging up on me. I already know that if I visit the bank and ask to speak to the manager they will require an appointment and that will require a second visit. So now I have to drive to the bank twice just to ask a question about why my new checks are almost $1.00 each. This seems like a bank that doesn't care about simple questions from their customers. I have been with Wells Fargo for 40 years. There are quite a few alternatives in Grover Beach. I will begin looking for a new bank that knows how to answer their phone! read more

They screwed up my credit while I had over $300,000 in my accounts-- I will withdraw all my money!!!!!!!!! read more

Never great customer service. We are in the process of changing banks. Always surprises me to see personnel at their desks with no customers while there is a line to the teller windows to the door. read more

Have more customer service people. Went into open a new account and was told I would have to make an appointment 2 days away. Went to another financial institution and was welcomed and helped to open the account right away. read more

WATCH THE AUTHENTICITY OF THE MONEY THEY GIVE YOU. I've had this lady twice. She's the one who refuses to give you the bills you want and only what comes out of the counter. This time, she gave me a Canadian penny. When I politely let her know while it was still on the counter she said "well it's the same thing as a penny" WHAT then hit me with the "we don't exchange foreign currency" WHAT YOU GAVE IT TO ME AND I DIDN'T EVEN GRAB IT YET plus I thought she just said it's "the same thing" yet she's treating it like it's not when it's convenient for her. WHAT PLANET ARE WE ON. WHAT COUNTRY ARE WE IN. I would like American money from my American bank please and thank you. She ended up exchanging it for a REAL penny but lord have mercy. This is a bank... read more

Went to Grover Beach Wells Fargo to open up another checking account. I have been a customer since 1970 and have several accounts with them. I went in on a Tuesday to open up the account and was told I had to come back on Friday. There were NO customers at that time just me. I said ok I'll go somewhere else Their reply was OK!! Are these people just flipping lazy?? I drove to Santa Maria WF branch They opened the account, no problem. Very professional and courteous. Looks like Grover Beach WF needs better management!! read more

Lazy, terrible customer service. There is always a long line and only 2 tellers and a bunch of empty suits walking around or sitting at their desk doing nothing. They don't care if you have to wait too long. They don't offer the ability to get many countries' foreign currency. Even when there is a long line of customers waiting, the tellers engage in chit chat with the customer they are helping, further wasting the time of all those waiting in line. read more

Went to this branch yesterday morning (Tuesday 04/02) and there was a long line with only 2 tellers. An elderly woman stopped a woman who looked like a manager (she works in the Premier room with walled window and desk with door) who flatly said "I don't know I just got here. I don't know what the issue is" and simply walked away to her office. Very rude. Luckily a couple minutes later a man came up with an iPad to expedite things which was great. I had ordered money Euro. He said it was here but the teller was not and to come after 11. I left and came back. I get to the teller, Sima, who cannot find my money. She's says it is assigned to her but she looked and no luck. She has me wait for another teller to return from break. That teller walks in and Sima asks her, she says "I don't have it." This goes on for a bit until Sima rechecks her drawers and there it is. She was extremely friendly but honestly what a strange branch. From the employee from my first visit not at least offering help the the elderly lady to the needing to drive back yet again to have the where's my money oh it was right in front of me scenario - I will not be coming here again. Seems like staff needs more support in place so things can run smoothly and tension stays low so the customer has a better experience. read more

Don't use their financial services!!! They lied to me!! Do your homework throughly!!!! The bank said not there problem there advisors were a separate group.!!! I thoUght after 50 years of service they would help. All they said was a meek sorry! read more

Anna Farmer is so great! Stopped in to open an account & get more info about credit. Left pretty much an expert on credit lol. She is very knowledgable! The store as a whole seemed very nice & friendly also! read more

I have to be straight up here, I have been a WFB customer for 11 years now, and frankly this is the WORST branch I have ever experienced. Some of my issues are with the software (and advertising) on the ATM. Really people? DO you think we want to be interrupted with our transaction (because we use the ATM because we are in a hurry and don't want to wait in line in the branch) by YOUR ADS, or other companies ads????? NOT. I have had at least 4 interactions in the branch with the ATM not working outside, including one where it RAN OUT OF CASH......seriously? or doing some default thing that I DID NOT CHOOSE. The branch manager has an attitude (the one in her own office by the door) that is less than customer-friendly at times when you take YOUR TIME to share what is happening and hoping for some type of "service" or "understanding" or some type of resolution. If you have another branch near you, I would HIGHLY recommend you try them and see how their customer service is. read more

I've had the same issues as have others with trying to get things notarized there-- "Make an appointment". Right. I just go to the SLO branch where they don't require you to treat them as if they are more important than you. Seriously looking for a new bank after 25 years. read more

The Grover Beach Wells Fargo branch has the worst service and capability of any bank I have ever used. Even a simple function like doing a wire transfer is like going to the dentist and you have to make an appointment to go through the torture (in my case it had to be the next day). I finally gave up trying to do the transfer because the person helping me couldn't get the job done. While I have had good experience with other Wells Fargo branches in the Bay Area, this one is just horrible, and is bad enough to make me move most of my money to another bank because I don't want to have to drive all the way into SLO to find basic banking competency. read more

This is the bank I started at in high school. Not sure what happened but they went way down hill. At this point I haven't been in there in years and it's a couple blocks away. read more

Wow! I merely wanted to open up a checking account with a $100,000 and iI was on hold forever while the male who answered the phone tried to determine if ANYONE could meet with me to open an account. He did not come back to the phone after telling me everyone was busy. Then another guy answered the phone and was equally as clueless and unhelpful. I will need to find a bank where the empty suit "bankers" who always seem to be standing around doing nothing - can actually do their job. Even for SLO county standards, this bank is really lame. read more

And and to no surprise Sandra at the Nipomo branch secured me a line of credit via the SBA. Don't get me wrong there are some awesome employees at the Grover Beach branch. I do handle most of my banking there. I would give more stars because of the other staff but it wouldn't reflect what I felt sitting at her desk. read more

Probably the SLOWEST customer service I have ever experienced. Friendly but extremely SLOW. What happened to being aware of other people's time? I spent an hour waiting listening to the Mgr in charge talk about taking the summer off, time in Colorado etc. Looks like most reviews voice the same concern. Hope it improves before I'm forced to go elsewhere. read more

The short youngish chunky lady with the poofy hair is just straight up rude. Have you ever heard of customer service?! It really doesn't hurt to smile, welcome someone and say thank you, have a nice day. Horrible service by this girl. Needs to be trained on how to deal with customers. It is what brings your customers coming back in the first place. I know this as I have many years of experience in managing. This girl will be a loss of business. This girl needs to be let go. Or put in the back to where she doesn't deal with customers, she just shoves money your way. Than you gotta collect it and organize it cause she shoves it to you all sloppy. If you don't like your job do something else where your ugly attitude fits. read more

As far as banks go this is a good place to do business. Every time I head in here there is a lot of people and business happening. The team here seem to take it in stride and very polite and efficient. read more

5 years ago Wells Fargo used to be on top of their game but now they are more and more lazy. Their website doesn't update payments or purchases for a really long time. It makes it hard to keep up with your balance. I would avoid this bank as a new customer unless you have a balance sheet and keep it updated regularly. They will overdraft you into oblivion. read more

As a customer asking to have a simple document notarized I didn't expect to be told they needed at least 24 hours notice. There was a notary there and I asked if I could wait but was told 24 hours was there policy. Take some lessons from your SLO Marsh street cousins Grover Beach. I'll never enter your branch again. read more

The wait was insane. Although the staff was friendly I have experienced better options at other branches to get the line moving.

I recently opend a new account and the staff were great! Very helpfull and explained every aspect of my new account. Thank you!

They were "5 Stars" back in the 80's and 90's. Nothing but down hill on service, and FEES for everything now. They help the crap outta you when you want a loan, but try paying it off in the branch. They won't help YOU, just themselves! So that was the last of many straws, it felt good to dump them after 34 years read more

Drena Manzano was extremely helpful with our banking and financial inquiry. She was very professional and patient and answered each and every question we had. My wife and I are extremely thankful for her assistance. read more

Today's experience was the tipping point to write this review. For this branch (every branch, in a few major cities as well as small towns where I've lived this has been true) and for Wells Fargo Bank ... five stars for "as good as it CAN get ..." considering the stifling, mercurial regulations bankers now have to navigate. Having experienced two other banks and leaving them years ago for their lack of accountability or icy recognition of me as a person rather than a series of ledgers ... in the three decades since, Wells Fargo, no matter the branch, has had individuals there who actually CARE about ... well, me, a customer. The first time I experienced it was in the early '90s, when out of pure kindness a rep from the bank called me to give me a heads-up that I was about to bounce a few checks (I had added wrong and carried a 1 into the 100 column and spent it! Ooops!), in time for me to avoid fees or problems. No other bank would have done it, they'd have left me to my own mess. Now recently, along the same lines, different branch different city same bank, swiftly resolved a technical problem that in a way occurred in the first place BECAUSE Wells Fargo put me first. I suspect that now especially within ALL national and local banks is a divide of employees who see only "by the book," and true bankers who see "by the customer" and are there to HELP them rather than deflect them, as seemed the case at the other banks. Thank you Wells Fargo for having the "true" types so strong in your organization. read more

Love it there! They are so friendly and the whole process was quick and efficient. The lady helping us was SO SO friendly and she was a crack up. Totally recommend. read more

Don't bank here. If you want them to take your money for no reason then go for it. They are rude, and don't care what problem you have or if they lose a customer. Worst experience, always takes forever to cash my checks and their rules are bullshit. Not even worth 1 star. read more

My wife and I applied for a Home Equity Line of Credit; we both have scores over 820. Our home mortgage is with WF, that is why we opted for WF with the HELOC. They began the application process by requesting copies of out most recent pay stubs, and W2s; that was in early November and we hadn't heard anything back from WF. Yesterday we received written notification that our loan had been approved. The following day we got a phone call from the Grover Beach office informing us that, in fact, the loan application had expired and that we would have to re-apply, and have another credit application processed (which will hit our credit ratings again - not good). Apparently the first loan officer got fed up with the WF pressure-cooker environment and left the company - and ditched our documents; social security number, bank account information, employee information. The bank cannot account for these sensitive documents. Totally unprofessional conduct. Totally done with WF. read more