The worst place to bank, don't put ur money here. There's always something wrong with the app or…read morewith the card nothing ever works right.

NCUA is not insurance like FDIC, if someone steals your money, credit union wont stop it or…read morereimburse you. happened to my daughter at five point. credit unions used to be a better choice but banks are better insured.

Pam and Lu are the best. They always help out and take care of me. From assistance at the teller…read moreline to assistance with my business credit cards. Always polite and quick!

Standing in the lobby listening to a radio slightly off of the right station so I get really loud…read morestatic and a viagra commercial, the Ulta, then I get to listen to static and Queen. And don't forget the banker talking down to an elderly person trying to as a question. Not very professional.

The Branch Manager is the most courteous and caring person I ever met in the banking industry!…read more She will help find a way to make your life financially sound and secure! Best Bank in South East Texas for all your financial needs! David Somers A Very Satisfied customer!

I've been a member for many years(25+). The last 5 it has gone downhill. Endless app issues for…read morestarters, beginning 5 years ago. Around that time, I opened an account for my minor son. He became an adult and is now the primary on the account and is handling his account on his own completely. I've since moved away from the area...and there is no way for me to remove myself from his account from a distance. Even in 2026...no E-sign, no notarized letter, nothing. Either he has to go into a branch, close his account and open another one by himself, or I have to travel back to the area to remove myself from his account in person because "this is a local credit union." It's like we've traveled back to 1995.

They have been ok, but issues I've faced was a declined transfer to my checking from cash app. I…read morewaited all week just for the bank to decline it. They have my info and could have asked if I was trying to transfer money.

I love this bank! In addition to having the best banking hours, their location couldn't be any…read moremore convenient as they are located inside a local Walmart! But, what makes my location better than all of the others are their employees! I love every single one of them! They always greet me by my name. If you want the greatest customer service and the friendliest people, bank here! Woodforest - you did good at this branch. I am a very pleased customer.

The Bank Manager on duty was really such a sweetheart and she made opening a new checking account…read moreextremely simple. The wait wasn't long and I got my debit card immediately!

Bank atm was out all day! They were installing a new one. Went inside 2 employees and 25 people in…read morelobby waiting. I drive to mid county a 25 min drive. I had to make an emergency cash deposit. That location was empty and obviously closed for some months/year no atm. I googled Orange County no locations. I returned to the bank the next day and still no deposit option and long line. They charged me $10 dollars ISF fee! For the transactions I made and could cover but could not make the deposit. How come a massive corporation like B of A has 2 atm's at one location Dolan Rd in Beaumont and the area for 350000 people in our 2 counties? Normally I do not have nsf fee this is the first in years I'm very disappointed. They don't care I'll go to another bank that charges high rates... just not BofA. Recommendation build some small local banks or atm machines like the other banks in the area. Stella, Wells Fargo, capitol one bank, etc

Excellent customer service and very understanding towards people trying to rebuild there credit.read more

Got a decent rate when I refinanced the auto loan, but little did I know the headache I would be in…read morefor. It's taken two years since paying off the loan to get them to release the liens that they had on my vehicle. Calls to the local branch or their head office in Groves are like pulling teeth, being passed from person to person and everyone saying, "Oh! You'll need to talk to so and so for that," as they continuously pass the buck from one coworker to another for 30+ phone calls - and that's if you make it that far without being hung up on. I've received more efficient and courteous customer service from the Department of Motor Vehicles throughout this process - and that should tell you something. I will never do business with this institution again and will be closing my remaining accounts with them shortly. I encourage anyone reading this to consider doing the same.

From the owner: Gulf Credit Union Provides Credit Union Services, Financial Services, Insurance Planning,…read moreRetirement Planning, Deposits, Online Banking, Mobile Deposit, Digital Wallet, Wealth Management Services to the Groves, TX Area.