The worst place to bank, don't put ur money here. There's always something wrong with the app or…read morewith the card nothing ever works right.

NCUA is not insurance like FDIC, if someone steals your money, credit union wont stop it or…read morereimburse you. happened to my daughter at five point. credit unions used to be a better choice but banks are better insured.

Pam and Lu are the best. They always help out and take care of me. From assistance at the teller…read moreline to assistance with my business credit cards. Always polite and quick!

Standing in the lobby listening to a radio slightly off of the right station so I get really loud…read morestatic and a viagra commercial, the Ulta, then I get to listen to static and Queen. And don't forget the banker talking down to an elderly person trying to as a question. Not very professional.

The Branch Manager is the most courteous and caring person I ever met in the banking industry!…read more She will help find a way to make your life financially sound and secure! Best Bank in South East Texas for all your financial needs! David Somers A Very Satisfied customer!

They have been ok, but issues I've faced was a declined transfer to my checking from cash app. I…read morewaited all week just for the bank to decline it. They have my info and could have asked if I was trying to transfer money.

One start is as low as I can go, or it would be lower. Working on 6 months for a loan. They have…read morelost my file with my paperwork in it. A few times. Some of the paperwork was the originals. So I cannot get it back. I was told not to call or show and ask questions. She's tired of me asking. Great customer service right. This lady is rude. I'm good with that as long as she does her job. I've been to a different bank to ask how everything is going on my account. They will not help me either. I guess this lady has power over them and they don't want to upset her. So I been letting everyone know the trouble I'm having with this company and to stay away from them.

I love this bank! In addition to having the best banking hours, their location couldn't be any…read moremore convenient as they are located inside a local Walmart! But, what makes my location better than all of the others are their employees! I love every single one of them! They always greet me by my name. If you want the greatest customer service and the friendliest people, bank here! Woodforest - you did good at this branch. I am a very pleased customer.

The Bank Manager on duty was really such a sweetheart and she made opening a new checking account…read moreextremely simple. The wait wasn't long and I got my debit card immediately!

Bank atm was out all day! They were installing a new one. Went inside 2 employees and 25 people in…read morelobby waiting. I drive to mid county a 25 min drive. I had to make an emergency cash deposit. That location was empty and obviously closed for some months/year no atm. I googled Orange County no locations. I returned to the bank the next day and still no deposit option and long line. They charged me $10 dollars ISF fee! For the transactions I made and could cover but could not make the deposit. How come a massive corporation like B of A has 2 atm's at one location Dolan Rd in Beaumont and the area for 350000 people in our 2 counties? Normally I do not have nsf fee this is the first in years I'm very disappointed. They don't care I'll go to another bank that charges high rates... just not BofA. Recommendation build some small local banks or atm machines like the other banks in the area. Stella, Wells Fargo, capitol one bank, etc

Excellent customer service and very understanding towards people trying to rebuild there credit.read more

Got a decent rate when I refinanced the auto loan, but little did I know the headache I would be in…read morefor. It's taken two years since paying off the loan to get them to release the liens that they had on my vehicle. Calls to the local branch or their head office in Groves are like pulling teeth, being passed from person to person and everyone saying, "Oh! You'll need to talk to so and so for that," as they continuously pass the buck from one coworker to another for 30+ phone calls - and that's if you make it that far without being hung up on. I've received more efficient and courteous customer service from the Department of Motor Vehicles throughout this process - and that should tell you something. I will never do business with this institution again and will be closing my remaining accounts with them shortly. I encourage anyone reading this to consider doing the same.

From the owner: Gulf Credit Union Provides Credit Union Services, Financial Services, Insurance Planning,…read moreRetirement Planning, Deposits, Online Banking, Mobile Deposit, Digital Wallet, Wealth Management Services to the Groves, TX Area.