The worst place to bank, don't put ur money here. There's always something wrong with the app or with the card nothing ever works right.

NCUA is not insurance like FDIC, if someone steals your money, credit union wont stop it or reimburse you. happened to my daughter at five point. credit unions used to be a better choice but banks are better insured. read more

I had 3k stolen from my bank account. They said I was responsible. Don't trust this bank worst of all

Poor service, give false information, set deadlines and change them without notification. The only thing they'll for sure give is added stress during financial hardships. Froze the account that I'm the representative payee for my son's social security. Leaving him with no money. Not good at all. read more

They were kind, and I like that they help the community, and they ain't a for profit, and I like my money being used to help our mutual community! read more

No stars! I will never do business with this bank again. They are the worst business to deal with. They take money out of your savings account with out even notifying you. Had payment arrangements made and they still took everything I had before our arrangement date. Go to Neches or Dugood! read more

I have been a dedicated member since 1976, and I am highly satisfied with the exceptional services provided. The drive-thru services are a must-have that I greatly value. read more

if you have a loan here and Keke is over your account, be prepared to be personally insulted and belittled every time you have to have an interaction. Insanely unprofessional behavior, ridiculous hidden fees, and complete lack of respect and resources for members. read more

I have had the worst service with 5Point Credit Union? They can care less about their customers. For over a week now we've been trying to get a loan paid off. I can never get a hold of the bank reps it's always a different story. Their voicemail says November 2021. They don't return emails and then when you finally get them on the phone all they do is apologize and never offer resolution, horrible customer service. I have asked for a Vice President only to be put on hold then told busy will send me to voicemai. Then i call another branch they tell me they have no Vice Presiden. Horrible Credit union read more

I feel it's very unprofessional for a financial institution to take your at loan applications then after reviewing your application instead of telling you no you didn't qualify they just don't call you back don't give you no response to say we're sorry this didn't go this way or that way they don't call you back they don't email you back they just let you figure it out read more

My whole account was frozen due to a late paycheck deposit, my weekly paycheck deposit would automatically pay my cc balance monthly on due dates welp there was a glitch on my employer end so we received our paychecks a day after (next business day) well just so happens my cc was due the day I was usually paid causing me to miss payment the very next day I tried to use my debit card &; it was declined I called 5 point to figure out the cause &; it was due to lack of cc payment( mind you this was a "credit card" that never built my credit) I immediately paid off the debt of my credit card &; withdrew all funds from there once I did so they had the audacity to ask me why would I be closing my account with them I told them it seem as if there bank couldn't run without one cc payment &; if that was case then I had no business being there oh &; did I mention I had a "credit card" with them for years to build credit &; once I check my actual credit on credit karma it said no credit was ever established go figure lol I would never recommend this pos bank to anyone read more

I will never do business with this bank again. I've been a loyal member for years and last week i had my account breached and fake checks dropped in it without my knowledge. I did everything called and filed a police report, went and did an identity theft report at the bank itself, everything cause I knew I didn't do anything wrong. Yet I get told I'm the bad guy and in the end I lost my debit card, my online banking (which I use to budget everything from bills to vacation to everything else). Got treated like I didn't exist and no one wanted to hear my side of the story at all. It was my fault and my fault alone to these people. I even got my old employer to verify what I was seeing at the time I noticed the deposits and to verify they were fake and they confirmed it as well. So this bank can fuck off and ill will never recommend this bank to anyone ever again. Did everything with this bank but savings. Glad I didn't make that mistake cause I probably would have gotten that stolen by these people too. Ill be going somewhere else to do my business. Screw you. read more