Have nothing but positive experiences with Chase Bank. I opened a small business checking account…read morewith Chase in Seattle when I got my first client. The bank manager helped with all things. I didn't have enough to deposit into the business account to open it and he made an exception. Once I received my client's check, I came back to the branch to have the account established and it was already done! The fees are average to high for small business accounts. Chase is not in the DC area the closest Chase to DC is Trenton NJ or West Virginia. I make the trips once every 6 - 8 weeks to deposit or use online/snail mail to deposit. Since I travel a great deal I have made ATM stops in Logan, LAX and other airports. Each problem or issue I had the phone reps are great and worked hard to solve my problem. I've always received a call back! Whether it is to help me with mobile services, online bill pay or using tax calculators or suggesting a better savings structure - I have had good experiences. My complaint is Chase is a big enough institution to open a branch in the DC metropolitan area. Since they do not have a branch here you can't get a business loan here to open a store front or expand your business. This is a MAJOR down fall and I hope Chase will contact the members in this area to strategize. With this complaint I will have to look at opening another business account with BOA or Wells Fargo or someone else to expand my business. It's too bad a great bank relationship can't take me to the next level. This is a 7 year relationship with multiple Chase banks and I hate to leave them over something I think is solvable. Also, my part-time employee was charged $12 fee to cash her payroll check because she is not a member of Chase. I think this is excessive and replaced her the check cashing fee. So now when I hire part-time or temporary help for a tradeshow I up their payment by $12 so they can cash the check at Chase and not lose any money. Chase you need to reduce this fee.

I tried to deposit 24 quarters into my checking account. Some mean woman denied the deposit. She…read moretold me go to TD Bank or Walmart. I went to 7-11 and exchanged the quarters to dollar bills. Chase sucks - they can't count from 1 to 24? I don't consider 24 coins an excessive coin deposit.

Love this bank. They open promptly at 9am, with my appointment I had to only wait about 5 minutes…read moreto be attended. It's very close to my house and very accessible! Def recommend.

We use this bank for work, and as the last month wore on, we've had a lot of trouble, without…read moreresolution. We were told to take advantage of their online banking to manage our accounts, but have been locked out -- for no apparent reason -- of the service 2 of the 3 times I've logged in, which necessitated a call to customer service with a 10+ minute wait time. I've had to go into the bank on 3 occasions to work out kinks, and each visit lasts on average, 90 minutes. It turns out each bank has strengths and weaknesses, and the staff at the local office told me last week they really can't do what we need them to do (business escrow service), and I appreciate their candor, and have no problem with the people I've deal with face-to-face. But I have no idea why they told us up front they could do what we need; AND to be turned over to the impersonal call-this-toll-free-number-for-help is frustrating. Maybe this bank is a-ok if you use them for your personal accounts, but for small business, there are better banks for sure.

This Citizens branch has multiple five star associates. Jiovanni has a talent for customer service…read moreabove and beyond. I had a self inflicted problem with my debit card, in a matter of minutes Jiovanni deduced that the pin number had changed. I reached back in my 74 year old memory bank and remembered changing the original number. We had a good laugh and I can always count on Jiovanni when my memory slips a disk. Jiovanni Rocks! FRANCIS M

Super friendly to this Senior citizen. Anything that I needed got a personal touch from the bank…read moreemployees there.

I just opened a new attorney trust account at this Santander branch in Ewing, NJ. I did not have an…read moreappointment, but was still able to sit down with their Vice President and Branch Manager, John Webb, with ten minutes of walking in. I consider that a win. It seems that these administrative tasks are becoming more complicated and time consuming. We were together at his Covid screened desk for more than 30 minutes as he worked through all the computer screens required for starting the account. Federal regulations are concerned with the legitimacy of the business and the source of funds. So, it wasn't Me. Webb's fault that so much information was demanded. Too, we were fortunate that I already had other accounts with the bank, and he was able to go into his data base for background data, like my federal ID number. Of course, I trust their cyber security is strong and regularly updated to protect my important data from ha king eyes. The account is up and running today and ready for use. I updated my IOLTA registration with the state supreme court as required, and am good to go. Whatever issues there were with the old account seem not to have been transferred to the new one. That's a relief. I appreciate they way John Webb took care of my business.

I had to travel from CT to NJ because there is no local branch because this is a regional bank. I…read morearrived and was told a teller could help me while 2 bankers sat by at their desks serving no one while I was there. I had gone to a Florida branch to give them a POA which was never processed and now low & behold I called today and it was not in the system, Thank you Robert Chapman, the teller, who was obviously working above his pay grade. After a 5 trip absolutely nothing got done as far as getting the POA in the system. I would never open an account with this bank or do any other business with them. Obviously their employees are poorly trained and incompetent to complete a simple task. Also wondering why 5 employees were there doing nothing but making mistakes! Please retrain your employees, they desperately need it!

andre maldonado carrying the service here. such great work. i called in earlier this week to set an…read moreappointment and was told id have one on Thursday. i come in today and boom! no appointment. i was told that id have to come back later in the afternoon but andre was actually willing and able to help us get our task done since one of his current appointments was running late/no show. how professional and amazing. big shoutout.

I switched over to this credit union from Bank of America when they were threatening to charge a…read moremonthly fee for using our debit cards. It annoyed me so much I decided I'd rather support a smaller, more family oriented banking institution. What I love about this credit union: -personalized service- people already know my name! -very old school- call in and they'll mail you a check -only $5.00 to open an account -my immediate family members can join -low as heck interest rates on car and personal loans -exempt from paying car loan in summer months because I'm in education What's not so convenient: -not as many ATM's available -outdated interent and bill pay services -when checking account online, transactions don't always post immediately I'm going to stick with them for a while and see if I can grow some patience while working on not being just another person who needs everything done for me at lightning speeds.