Walk up ATM is inside the building that's not accessible, even with your ATM/debit card, which is…read morelame. Now I get to sit behind a gaggle of other drivers thru users! Thanks Chase, for nothing! It got one star because there's no negative or half a star available.

They can put a unnecessary wall up and make the car atm hard to get into and damage cars. But they…read morecan't fix the after hours door lock. Company is a scam. Always has been the founder stole money to make the bank in the first place. Do your research you'll see I'm right

Its a sunday evening. All branches are closed, mobile app is not working, automated phone banking…read moreis not working, website is not working. We have a dire emergency and need cash now. i cant transfer funds into my account my debit card is linked to because NONE of the banking services are working. F*CK this place! Im closing all of my business and personal accounts and moving everything to US Bank first thing in the morning!

I don't know why I have an account here, but I won't any longer. I went through the drive-thru…read moretoday, and while the lady teller was working on someone else's stuff, I asked for a deposit slip. Usually, the slips are in the tubes, but since I was in the first lane, there is a drawer and she didn't extend it to me. She asked me to wait. Well, the whole idea of asking for a slip was so that I could prepare for my transaction and be ready when she got to me. But she wouldn't send it. So, after watching her a while, I noticed she was now moving exceptionally slow, so I decided to pull out of the drive-through and run in to pick up a deposit slip. I opened the door and saw a line, and a security guard. I asked the guard where I might find a deposit slip, and he said I had to wait in line to get one, as they no longer have any out for customers to prepare ahead of time. I don't know why they wouldn't have any deposit slips, I guess they don't want my money? So I began to think of how I ended up banking here, and I have no explanation for it. I can't get any nickels, but they will take all of my rolled coins, I can't get a deposit slip without unnecessarily waiting, there's no getting a hold of anyone Saturday afternoons through Monday around 10am. I've already transferred my auto-deposit to another bank, so there's just no reason to go here. I fail to see any way they help me. Update: Every time I call the bank I get voicemail. No one answers.

I had a great experience at the bank today. Alexandria helped me add my husband to our joint…read moreaccount, and she made the whole process easy, fast, and simple. She was awesome -- very helpful, professional, and friendly. I really appreciated her excellent customer service!

I joined SchoolsFirst because I believed the credit union pitch. Member owned, people helping…read morepeople, better than the big banks. What I found instead was some of the worst institutional incompetence I have encountered from any financial institution. After paying off a small personal loan in full, SchoolsFirst began reporting the account differently to all three credit bureaus simultaneously. Not slightly differently. Completely differently. One bureau showed the account as still past due long after it was closed and paid. When I disputed it with documentation, they produced two entirely different transaction histories for the same loan. Their own internal records contradict each other. They also sent an official dispute response letter that misidentified the loan product entirely, getting the basic type of loan wrong in formal correspondence. That alone tells you everything about how carefully they maintain member records. Rather than fix it, they declared in writing that they would no longer communicate with me about the matter, and then continued furnishing the disputed data to credit bureaus anyway. The practical damage is real. Inaccurate reporting on a small loan paid in full affects your credit profile, your interest rates, and your ability to qualify for financing long after the loan is gone. If you are a California educator considering SchoolsFirst, I would look carefully before committing. The credit union philosophy is easy to say and hard to find here when something actually goes wrong.

If I could give negative stars, I would. Do NOT bank with them for a car loan. I had a co-signer…read moreand he stopped paying due to loss of job. I tried working a deal with Global for payments to get it back on track, and they wouldn't since I didn't not have the vehicle physically in my possession even though I was primary signer. I finally convinced the co-signer to release the vehicle since the repo company that Global hired couldn't do their job. The repo company had the vehicle for 2 whole months before sending it to auction which from the sounds of it, they took what they liked from the vehicle making it look crappy for auction and sold for less. When I called requesting photos of how it was auction they denied. I sent them photos and videos of how it looked when the vehicle was given to them but they wouldn't respond. Didn't get anywhere with them but of course I owed them still. A 25k truck auctioned for 16k because it was missing sooo many things that should have been there if not tampered with. So I set a settlement and paid it almost a year ago (Nov 2024). Called today because I kept getting statement for $5 on the savings, and apparently I still owe on the loan because the account is still under charged off; not closed. They were quick to take my settlement money AND sent me a tax form for the amount they "loss" for me to claimed as extra money I received. Followed their steps and rules and I still owe? But they cannot give me any further information on what I owe. Save yourself the headache and drama with this company and definitely go with another more reputable company. And no, this is not my first vehicle. Had a great experience with Ford credit and LBS credit union for my vehicle needs.

90 percent of the time and that might even be leaning in their favor, the ATM's don't work. For one…read morereason or another. Very frustrating. Closing my account tomorrow and will try Wells Fargo up the street.

They put a 12 day hold on a check from my attorney. I have deposited the same amount from same…read moreattorney and it was available next day. They put no effort into lifting it or speeding process up. Do not bank there. Highly inhelpful

WARNING !!! DO NOT BANK HERE. They do not care about you or your issue…read more I deposited $600 in the ATM on 6/10/18 and the machine malfunctioned. It spit out a receipt stating it encountered an error and cannot deposit or give my money back. The receipt instructed me to call 855-512-0474 where I waited for 20 minutes before a rep answered. She told me they cannot do anything if the ATM malfunctioned and that the issue should correct itself within 24 hrs. Here we are 6/15/28 and the issue is still not resolved. A couple days ago I went into the branch and spoke with Nansi Villanueva. She also told me there is nothing she can do. However, she gave me a number for their regional headquarters (909)-481-3033 where my calls are sent directly to Renee's voicemail. I called 3 times today. Earlier today, I filed a complaint with the CFPB, the Federal Reserve and I also called CNN. I will not stop until they post or return my funds. In the interim I will call every number in their regional and Corp office to get this issue resolved.

Would highly recommend this bank. Service is great, people are friendly. A lot of employees that…read morehave been there for a very long time so it's always nice to go in and talk to them. Obviously this company is doing something right for their employees to have an abundance of them to have stayed all these years.

I have been a customer of this bank for quite few years. They were personal, friendly and tried to…read morebe helpful. I started the account to support a local, smaller bank. I have personal and business accounts at other banks. Recently, I noticed this bank had been charging overdraft fees even though I make sure I cover the overdraft when I get home. I didn't pay too much attention at first and told myself to call and find out what was up. I finally called to find out what the problem was and found out that (1) any deposit (other than cash) made at the ATM after 3 PM is not credited as a deposit UNTIL THE FOLLOWING DAY; (2) Zelle's/electronic/cash deposits made after 5 PM are not credited UNTIL THE FOLLOWING DAY. This policy is ridiculous, outdated and clearly a way for them to sneakily earn additional outrageous fees. I felt so duped! What deceptive tactics in this day and age! I told the female customer representative how I felt about it and waited to see if she would make an effort to remove either of the fees just as a courtesy, in appreciation of a long term customer. She actually chuckled at the thought! At this point, I do not know what changed with DCB and their staff, but I no longer recommend this bank, will be informing family who I know bank with DCB of my incredibly disheartening experience and I will be banking elsewhere...not that they care I'm now sure, but it's just to make my personal statement.

I had a 4 o'clock appoint with Pablo to do a pension rollover to IRA. I walked in at 3:50 and…read morechecked in with the receptionist. She promptly told Pablo I was there for my appointment. His office is a cubicle next to the customer waiting area. At 4:05 I heard Pablo take a phone call with "how can I help you". He continued this conversation as I wanted on the other side of his cubicle. After he finished his call I thought he come help me. Nope. He took a personal call from his daughter and continued the conversation on his speaker cell phone so everyone could hear. I took off work early so I could wait for someone who showed no interest or consideration for my time. Needless to say I won't be investing my money with BofA nor Merrill Lynch.

Walked in and there were 10 people in line…read more Waited in the business client line which only had one person in front of me. The teller at that line "had to help someone from the regular line" before she saw me. I walked in before the person she helped first from the regular line. I would have been seen quicker had I waited in the regular line. She was rude about it too.

I came here earlier today because I needed to get a new debit card, a money order, and resolve an…read moreunauthorized charge on my bank account. As soon as I walked in, Annette greeted me with a kind smile and an upbeat attitude. Her customer service was top-tier ! I haven't experienced this kind of Service from a bank let alone other businesses in a while. She was super personable gave great advice and all in all a pleasure to work with!! I will be returning here for any future needs. Thank you!

Chase im a new customer and I saw where you have treated your Black customers with such disrespect…read moreand I wish I would have read this before I opened a new account last week I really would have went to another bank but I have heard that there are mostly Hispanic people working there i wish I would have known this also disrespect,racist know Black employees WOW I don't like hearing this

This bank transactions sucks! The wisely cards are way better than the Focus bank cards! Can never…read moreget ahold of a real person and takes my money making me wait 3 days to fix the transactions I didn't do! Never fails I'm sick of Focus bank cards. Do not ever get us bank.

Im a truck driver and i get paid by the work i do not hourly, so my checks are not accurate,…read moreSo when my checks go above 1500 they alway reject my check and hold it for 15 day, second time it happens, and the guy at the branch (Robert) i think thats his name he does not not anything i aked him, but i will be switching banks can have my money in a bank that i cant trust.